Bensons For Beds - Southampton151 Avaliações 

712
•
O TrustScore é 5 de um total de 5

4,8

Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Azad had fabulous customer service skills in the Hedge End Branch nr Southampton. He was not over pushy with me. Extremely thorough on the whole process. Also I visited several "bed shops", includi... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Great customer service in the Hedge End store and the guys that delivered the mattress were fantastic. The reason for dropping a star is due to us changing our mind on the mattress firmness the follow... Ver mais

Avaliado com 5 de um total de 5 estrelas

We went into the Hedge End, Southampton branch after visiting a couple of competitors stores and explained what we wanted and our budget to Jonathan, who managed to find and sell us exactly what we... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Visited the Hedge End store at a quiet time. Made to feel very welcome. Plenty of choice and Azura soon narrowed down a range that suited our requirements. Spent the next hour or so trying out the ma... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis para Quartos
  2. também em
  3. Loja de Camas
  4. Loja de colchões
  5. Loja de Roupas de Cama

Sobre Bensons For Beds - Southampton151

Escrito pela empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Informações de contato

  • Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, Reino Unido

  • 1489787983

4,8

Excelente

O TrustScore é 5 de um total de 5

712 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(712)

26.477 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

No pushy salesman very nice experience…

No pushy salesman very nice experience buying a bed here. Salesman was helpful and knowledgeable. Delivery was great. The guys even took their shoes off to go upstairs. Bed is lovely and so comfortable. Only problem is there were some pulls on the mattress. I phoned and this was sorted asap. So no issue.

17 de julho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We're so pleased to hear about your very nice experience with us! It's wonderful that our salesperson was helpful and knowledgeable, and that your delivery was great, with our team even taking their shoes off. We're glad the mattress issue was sorted quickly.

Team Bensons

Avaliado com 5 de um total de 5 estrelas

Helpful and knowledgeable staff

Helpful and knowledgeable staff. Well laid out showroom wiith good range.

19 de julho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We're so pleased to hear that you found our staff helpful and knowledgeable, and that you appreciated our well-laid-out showroom and good range. Thank you for your kind feedback!

Team Bensons

Avaliado com 5 de um total de 5 estrelas

Good Servicer of staff and…

Very helpful polite member of staff and informative

17 de junho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We are so pleased you found our team member helpful and polite, and that they provided you with informative assistance. We truly appreciate your kind words!

Team Bensons

Avaliado com 5 de um total de 5 estrelas

Well informed on purchase

Well informed on purchase, delivery good and after 1 night bed is comfortable.

9 de julho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We're so pleased you felt well-informed about your purchase, that the delivery was good, and that your bed is comfortable after the first night! Thank you for your kind feedback.

Avaliado com 5 de um total de 5 estrelas

Plenty of choices for wardrobes and no…

Plenty of choices for wardrobes and no pushy salesmen, I measured the unit that her indoors wanted and went back and ordered it
Sorted a delivery date that suited us and everything went smoothly from the staff at the store to the delivery Guys. Very impressed and a pleasure

9 de julho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We're so pleased to hear you found plenty of wardrobe choices and appreciated our non-pushy sales approach. It's wonderful that ordering and delivery went smoothly, from our store staff to the delivery team.

Avaliado com 5 de um total de 5 estrelas

Really knowledgeable and helpful staff…

Really knowledgeable and helpful staff that helped us choose the correct bed and mattress for our son

5 de julho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We're so pleased our knowledgeable and helpful staff assisted you in choosing the correct bed and mattress for your son. Thank you for your wonderful feedback!

Avaliado com 4 de um total de 5 estrelas

Shopping for kids beds

Shopping for kids beds - only shop in retail park with actual kids beds for display - would of liked to have had some more on display - staff very helpful and smooth process

3 de julho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

Thank you for your feedback! We're glad to hear our staff was helpful and the process was smooth. We appreciate your suggestion for more kids' beds on display and will take it into consideration.

Avaliado com 4 de um total de 5 estrelas

Ask if unsure

Very helpful staff

29 de junho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We appreciate your feedback!

Team Bensons

Avaliado com 5 de um total de 5 estrelas

Great delivery

Kept me informed about delivery. Delivery men were fantastic, working in extreme heat. They carried a heavy mattress up over a green to my house and took one away. They were friendly and cheerful.

27 de junho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We're so pleased to hear we kept you informed about your delivery! It's wonderful that our delivery team was fantastic, friendly, and cheerful, especially while working in extreme heat and carrying your heavy mattress.

Team Bensons

Avaliado com 5 de um total de 5 estrelas

I was helped by Azad in the Hedge End…

I was helped by Azad in the Hedge End branch. He was really helpful, knowledgeable and made the whole process very simple. Delivery was on the assigned date and time (despite being one of the hottest days of the year) and the guys were again polite, helpful and got the job done quickly. Would definitely recommend Bensons.

27 de junho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We're so pleased to hear that our team member was helpful and knowledgeable, making the process simple. It's wonderful that delivery was on time and our delivery team was polite and efficient. Thank you for your kind recommendation!

Team Bensons

Avaliado com 5 de um total de 5 estrelas

The staff at Southampton were great

The staff at Southampton were great. Very friendly and helpful especially Amber. Thank you to the two chaps who put it all together too, sorry didn't catch ur names. If you are moving the delivery address ensure you do it asap as we left if ten days until delivery date and the delivery got moved out by 4 days.

29 de junho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We're so pleased to hear our Southampton team provided such friendly and helpful service, especially Amber. It's wonderful that the chaps who assembled everything did a great job. We appreciate your feedback regarding the delivery address change and will take this into consideration.

Team Bensons

Avaliado com 5 de um total de 5 estrelas

Excellent experience at Southampton branch

We had an excellent experience at the Southampton branch yesterday and I wanted to share how impressed we were with the service we received.

We arrived shortly before closing time (around 7:30pm, with the store closing at 8pm), and despite it being late in the evening, the staff were incredibly welcoming, friendly and professional.

In particular, Azad provided outstanding customer service. From the moment we arrived, he made us feel completely comfortable and under no pressure whatsoever. Initially, we had only come into store to try a Simba mattress as we were planning to purchase at a later stage.

However, thanks to Azad’s friendly, knowledgeable and genuinely helpful approach, he took the time to understand what we were looking for and introduced us to another option, the iGel mattress, which we were extremely impressed with in terms of both quality and value for money.

What really stood out was that at no point did he use any pushy sales tactics. Instead, his professionalism and customer-focused approach gave us confidence in making a decision. In fact, although we had no intention of purchasing on the day, we decided to place our order immediately because of the excellent service we received.

This was genuinely one of the best retail experiences we have had in a long time, and Azad deserves recognition for the difference he made to our purchasing decision.

We would absolutely recommend Bensons for Beds based on this experience.

26 de junho de 2026
Avaliação não solicitada
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We are delighted to hear about your excellent experience at our branch. It's wonderful to know that our team provided such welcoming, friendly, and professional service, even close to closing time. We truly appreciate your kind words and recommendation.

Team Bensons

Avaliado com 5 de um total de 5 estrelas

Amazing customer service in store

Amazing customer service in store. Really did everything perfectly. Bed delivery was on time. Deliverers were courteous and pleasant. Carrying the bed to our room and even offer a few tips for easier assembly. Amazing service all round

19 de junho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We're so pleased our team provided amazing service in-store and during delivery. It's wonderful that our deliverers were courteous and helpful. Thank you for your kind feedback!

Team Bensons

Avaliado com 5 de um total de 5 estrelas

bedroom furniture

furniture lovely, the furniture was well packed delivered at the time stated. 2 chaps brought it in very polite I could not fault the service.

11 de junho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We're so pleased you love your furniture and that it was delivered on time by our polite team. We appreciate your kind feedback!

Team Bensons

Avaliado com 5 de um total de 5 estrelas

Very Good Service all went well

The whole process from choosing the bed we wanted through the sale delivery and installation went very smoothly.
Good communication about delivery and a very efficient service

2 de junho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We're so pleased to hear the entire process, from choosing to installation, went smoothly with good communication and efficient service. Thank you!

Team Bensons

Avaliado com 5 de um total de 5 estrelas

Tempur Pro Luxe mattress, Staples Base and Headboard

Was not expecting to buy from Bensons For Beds - however - on our first visit gathering info Amber was so helpful whenever we needed to clarify something that when we eventually decided on the exact products we needed we made sure to go back to Amber to place the order. We also had Delivery, Assembly & Recycling and Matt's team were exceptional (in appalling weather conditions). We could not fault even one little issue. Absolute top marks all round

5 de junho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We are so pleased to hear about your excellent experience with our team, from gathering information to the final delivery and assembly. It's wonderful that our colleagues provided such helpful service, even in challenging weather conditions. Thank you for your kind words.

Team Bensons

Avaliado com 5 de um total de 5 estrelas

From the sales girl to the delivery

From the sales girl to the delivery. Everything happened on time with no issue's. And all so polite

5 de junho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We're so pleased to hear about your great experience. Thank you for your kind feedback!

Team Bensons

Avaliado com 5 de um total de 5 estrelas

Jonathan was knowledgeable in the…

Jonathan was knowledgeable in the product and very helpful

1 de junho de 2026
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

We're glad our team was knowledgeable and helpful. Thank you for your kind feedback!

Team Bensons

Avaliado com 1 de um total de 5 estrelas

Dont let the delivery guys set up and run - when things don't work it is a long and stressful procedure to get any response

I paid for tv set up and was not shown in detail how it all worked and 30 mins after the team left the tv stopped working - no sound and constantly reverts to the instore advert page

2 de junho de 2026
Avaliação não solicitada
logotipo da Bensons For Beds - Southampton151

Resposta da Bensons For Beds - Southampton151

Thank you for your review and I am really sorry to hear about this. If you reach out to our customer service team on enquiries@bensonsforbeds.co.uk, or 0333 222 6800, our care team will have a look into this to resolve this for you

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