The staff were very welcoming and informative. We didn’t feel in the least pressured and were given plenty of time to look around the shop and test the beds. We took up the offer to have our old mattr... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 6d Ravenhead Retail Park, WA9 1JF St Helens, Merseyside, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Tracy (St Helens) was very helpful and knowledgeable. We were unsure as to what we were looking for but with Tracys help we came away with the perfect mattress and bed. Defintely glad we visited
Good salesman (Andy) on hand when I needed him and yet still left me to wander around and test products such as mattresses. Simple questions got straight forward replies from Andy. Pricing for mix ma... Ver mais
A empresa respondeu
The Bensons sales staff were friendly, helpful, knowledgeable and patient. We tried lots of beds before choosing. The delivery guys were lovely, friendly and helpful and arrived at the beginning of th... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - St Helens319
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, Reino Unido
- 174428757
4,9
Excelente
427 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ideal store Staff and great prices
The customer service representative Tracey was brilliant from start to finish and was exactly the kind of person you’d want when shopping around for a bed or mattress. She was friendly, non pressurising, patient and informative in answering all of my questions. The price was reduced due to a sale Benson’s had on on the day I went in store which reduced the cost by £100 from £399 to £299. Unfortunately, my only disappointment so far is that the mattress couldn’t be delivered for 2 weeks, which is 7 days longer than I was expecting for delivery turnaround. I am yet to receive the mattress I ordered so hopefully all continues to go well, Im 4/14 days into the delivery date.
9 de setembro de 2026
Resposta da Bensons For Beds - St Helens319
Thank you for your glowing review! We are thrilled to hear that Tracey provided you with exceptional customer service during your shopping experience. We apologize for the delay in delivery but are confident that the quality of your mattress will be worth the wait. Thank you for choosing us for your bedding needs!
Great service in store not pushed let…
Great service in store not pushed let us browse and answered any questions we had would definitely recommend going here for a bed or mattress
8 de setembro de 2026
Resposta da Bensons For Beds - St Helens319
Thank you so much for your kind words! We pride ourselves on providing excellent customer service and creating a stress-free shopping experience. We are thrilled to hear that you had a wonderful time browsing and we would love to have you come back again for your bed or mattress needs. Thank you for the recommendation!
Resposta da Bensons For Beds - St Helens319
Thank you for your kind words! We pride ourselves on having a knowledgeable and helpful staff to provide you with the best experience possible. We hope to see you again soon!
Resposta da Bensons For Beds - St Helens319
We're thrilled to hear that Alex provided helpful and friendly service! We strive to give our customers the best experience possible. Thank you for choosing us and leaving this kind review.
Friendly sales team
Friendly sales team with a great knowledge of their products and a professional approach.
A very enjoyable shopping experience.
30 de agosto de 2026
Resposta da Bensons For Beds - St Helens319
Thank you for your kind words, we appreciate your feedback! We take pride in our friendly and knowledgeable sales team to provide you with a professional shopping experience. See you again soon!
The excellent service
Delivery was spot on.The men were very helpful and very friendly
29 de agosto de 2026
Resposta da Bensons For Beds - St Helens319
"Thank you for your positive review! Our team works hard to ensure timely and helpful deliveries to all of our customers. We are thrilled to hear that you had a great experience with our friendly staff. We appreciate your support and hope to serve you again soon." #HappyCustomers #TopNotchService
Good choice and down-to-earth advice
Good choice of product and price range. Really helpful and knowledgeable staff who were not pushy but gave down-to-earth advice that you felt you could trust.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - St Helens319
Thank you so much for your positive review! Our team takes pride in providing excellent customer service and ensuring our customers feel confident in their purchases. We appreciate your feedback and hope to see you again soon!
The salesperson was very informative…
The salesperson was very informative nothing was too much trouble and disnt matter about price gave us what we needed and asked for
12 de agosto de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - St Helens319
"Thank you for your kind words! We strive to provide exceptional customer service and are happy to hear that our salesperson met your needs. Your satisfaction is our top priority." #CustomerSatisfaction #ExceptionalService
Great service, great choice
Knowledgeable staff, polite, not pushy, great choice,well priced , wonderful experience.
11 de agosto de 2026
Resposta da Bensons For Beds - St Helens319
Thank you for your kind words! We strive to provide a top-notch experience for our customers and are thrilled that you found our staff knowledgeable and our prices reasonable. We appreciate your support and hope to have you back soon!
Friendly knowledgeable staff
Friendly knowledgeable staff. Had what we wanted at a good price.
Large selection available to view.
Delivery available within a couple of weeks
8 de agosto de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - St Helens319
Thank you for your glowing review! We strive to provide friendly and knowledgeable service while also offering a great selection at competitive prices. We're glad we were able to meet your needs and offer convenient delivery options. We appreciate your business!
From start to finish 5star service
1 de agosto de 2026
Resposta da Bensons For Beds - St Helens319
Thank you so much for your review! We are delighted to hear that you experienced 5-star service from start to finish. We strive to provide exceptional service for all our customers and we are glad we were able to exceed your expectations. Thank you for choosing our business!
Good customer service from colleague…
Good customer service from colleague informed of all terms and options available
14 de julho de 2026
Resposta da Bensons For Beds - St Helens319
Thank you for your kind words! Providing excellent customer service is our top priority, and we are thrilled to hear that our colleague was able to inform you of all your options. We appreciate your support and hope to see you again soon. #CustomerFirst 🙌
Resposta da Bensons For Beds - St Helens319
"Thank you so much for your kind words! We take pride in providing exceptional customer service, and we're thrilled to hear that our staff was able to exceed your expectations. We can't wait to welcome you back soon!"
The delivery men were so organised and…
The delivery men were so organised and in and out in no time
10 de julho de 2026
Resposta da Bensons For Beds - St Helens319
We are thrilled to hear that you had a seamless delivery experience! Our team takes pride in our organization and efficiency to make the process as quick and easy as possible for our customers. Thank you for your positive review! 🚚 #happycustomers #efficiencygoals
Bedside cabinets
The all round experience was very good. Staff at the store were very helpful as was the delivery/insulation man. The downside was the up to 12 week wait. Although. now we finally have them, they were well worth the wait. They are very well made substantial cabinets so justify the price, plus they look great
5 de julho de 2026
Resposta da Bensons For Beds - St Helens319
We're thrilled to hear you had an outstanding experience with our store and delivery team! We apologize for the 12 week wait, but we know our well-made cabinets are worth it in the end - they'll continue to enhance your space for years to come. Thank you for choosing us!
Lynda was amazing she knew all about…
Lynda was amazing she knew all about the product when asked. I was glad of my experience with her.
27 de junho de 2026
Resposta da Bensons For Beds - St Helens319
Thank you for the positive feedback! We are delighted to hear that Lynda provided you with a knowledgeable and enjoyable experience. We appreciate your business and hope to see you again soon! #CustomerSatisfaction #Expertise #HappyCustomers
Linda was a great help in choosing the…
Linda was a great help in choosing the right mattress and bed. She was very informative, professional and personable and very patient answering all my questions. I could not have asked for better.
3 de julho de 2026
Resposta da Bensons For Beds - St Helens319
"Thank you for the kind words, we are thrilled to hear that Linda provided exceptional service. We strive to make sure our customers have a great experience and are satisfied with their purchase. Thank you for choosing us for your bedding needs!"
Good communication at every point in…
Good communication at every point in the sale and delivery.
19 de junho de 2026
Resposta da Bensons For Beds - St Helens319
Thank you for your kind words! We believe that clear and consistent communication is key to providing a great customer experience. We're so glad to hear that you felt supported throughout your purchase and delivery. Thank you for choosing our business! #customerfirst #communicationiskey
Delivery drivers were amazing
Delivery drivers were amazing - took their shoes off or put socks on - arrive on time and made sure everything was good before they left
18 de junho de 2026
Resposta da Bensons For Beds - St Helens319
"Thank you for the positive feedback! We take pride in our delivery drivers and are thrilled to hear they provided excellent service. We appreciate your business!" #HappyCustomers #ExcellentService
I would recommend this store as I found…
I would recommend this store as I found the member of staff that helped me decide on my purchase very helpful and knowledgeable on the products they sell .Nothing was too much trouble
14 de junho de 2026
Resposta da Bensons For Beds - St Helens319
Thank you for your kind words! Our team takes pride in offering exceptional service and expertise to help our customers find the perfect products. We're glad you had a great experience with us!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.