Excellent from start to finish. Constructive help in the show room polite helpful informative but not overbearing . Delivery guys were fantastic . Quick efficient , polite respectful. Really pleased... Ver mais
Localização
Trocar localizaçãoUnit 9 Robin Retail Park, WN5 0UH Wigan, Greater Manchester, GB
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Veja o que dizem as avaliações
The sales assistant was friendly and very helpful. She had a lot of knowledge that supported our decision on which mattress to buy. Much appreciated
A empresa respondeu
Delighted with my purchase, my new bed looks great and is so comfortable. Delivery was quick and very smooth. The delivery driver Vitalisus and driver assistant Ben assembled the bed really quickly ,... Ver mais
A empresa respondeu
The store is full of beds and mattresses obviously but trying to find the one that’s for you isn’t easy. Enter a member of staff called Carol whose information and help were invaluable and she took th... Ver mais
Detalhes da empresa
Sobre Bensons For Beds - Wigan21
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 9 Robin Retail Park, WN5 0UH, Wigan, Greater Manchester, Reino Unido
- 1942218800
4,7
Excelente
274 avaliações
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Very helpful and well informed…
Very helpful and well informed staff....easy to deal with
3 de agosto de 2025
Resposta da Bensons For Beds - Wigan21
Thank you for your review! We're thrilled to hear that our staff was helpful and well-informed. We strive to make every interaction easy and stress-free for our customers. We appreciate your business and look forward to serving you again in the future.
Total rubbish
We got he mattress on the 15th May 2025.and it was a problem right from the start. It is huge and so heavy we really struggle to move it. It made the bed so high my wife had difficulty getting onto to it. When we raised this issue we were told they wanted 10% of the value (£598.99) and another £50 on top. we decided to try and soldier on. But despite being on a few months old this bed sags so badly it looks more like 10yrs old. All the initial firmness has gone and it now not comfortable at all. Bensons made no effort to deviate from their policy of a replacement costing another £100 on top of any replacement mattress cost. We are both pensioners and I'm classed as disabled but now we have had enough. We will have to get another mattress BUT NEVER AGAIN FROM BENSONS. I wouldn't recommend their products to a doss house.
29 de julho de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Wigan21
We're sorry to hear about the issues with the mattress, and the difficulties you faced. We'll review your feedback to see how we can improve.
Thank you for your feedback,
Megan at Bensons for Beds Customer Care
Pleasant and knowledgeable staff.
15 de julho de 2025
Resposta da Bensons For Beds - Wigan21
Thank you for the kind words! Our staff always strives to provide a pleasant and knowledgeable experience for our customers. We appreciate your positive review and hope to see you again soon, Megan at Customer Care
Polite and helpful staff
30 de junho de 2025
Resposta da Bensons For Beds - Wigan21
Thank you for your kind words! Our team takes pride in providing exceptional service to our customers. We appreciate your feedback and look forward to seeing you again soon, Megan at Customer Care
Friendly and knowledgeable salesperson
We called in to Bensons for Beds as we have purchased good quality beds and mattresses from them over a number of years. Carol greeted us when we entered the shop, we told her what we were looking for and she showed us a range of beds that were suitable to the specifications that we had given her. She strongly recommended the Tempur Pro Supercool mattress as the one that closely matched our specifications and explained in detail about the features of the mattress and also demonstrated the removable mattress cover for washing. After trying out various mattresses we decided on the mattress recommended by Carol as it was the best amongst the ones that we tried.
The rest of the order process was very easy, she walked us through the invoice and explained the process of bed delivery, property details to determine access and also for the location of the bed, assembly, removal and recycling of the existing bed etc. and gave us her contact details for any further queries that we might have.
It was a very pleasant experience dealing with Carol, we came away feeling very happy with our purchase. This kind of purchase happens only once in a decade or so, thank you Carol for making our purchase experience so enjoyable!
30 de junho de 2025
Resposta da Bensons For Beds - Wigan21
Thank you for your amazing review! We're delighted to hear that Carol provided you with excellent service and helped you find the perfect bed. We appreciate your kind words. Thank you for choosing us, Megan at Customer Care 😊
very friendly staff
very friendly staff, top notch service all -round walked round with us and helped us pick are perfect bed and mattress.
the staff at the wigan branch are excellent.
26 de junho de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Wigan21
We appreciate you taking the time to leave us this terrific review! We're so glad our staff could help you find the perfect bed and mattress. We value your feedback! Take care, Megan at Customer Care
Carol was very helpful in helping us…
Carol was very helpful in helping us pick the best deal for a bed for our new home
4 de junho de 2025
Resposta da Bensons For Beds - Wigan21
We're happy to hear that our team helped you find the perfect bed for your new home. Thank you for sharing your positive experience with us! Take care, Megan at Customer Care
Beds
Carol and debbie were excellent, very polite ,helpfull, and friendly, no troulble at all showing me round everything, credit to both of them , they should be on more money
23 de maio de 2025
Resposta da Bensons For Beds - Wigan21
We appreciate your kind words! We're happy to hear that you found our team members to be helpful and friendly. We value your feedback regarding their service, Megan at Customer Care
New bed delivered taken old one an…
New bed delivered taken old one an assembled too!👍👍💯💯
19 de maio de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Wigan21
Thank you for choosing us for your bedding needs! We are thrilled to hear that you had a positive experience with our delivery and assembly services. Your satisfaction is our top priority. 💯🛏️
I knew what I wanted as had looked…
I knew what I wanted as had looked around during a previous boat. Sales assistant came straight over to me
13 de maio de 2025
Resposta da Bensons For Beds - Wigan21
Thank you for taking the time to share your experience with us! Our sales team is dedicated to providing exceptional service and we are happy to hear that you had a positive interaction with our assistant. We look forward to helping you find the perfect boat for your needs.
Resposta da Bensons For Beds - Wigan21
Thank you for your kind words! We are thrilled to hear that our staff provided you with excellent service and that you found our prices to be a great value. We appreciate your business and look forward to seeing you again soon. Have a wonderful day!
Debbie was excellent with a pressure free sale
Debbie was excellent. No hard sell and complete pressure free, allowing us to choose what we wanted.
Good advice, in regards to the extras and help with the delivery
8 de maio de 2025
Resposta da Bensons For Beds - Wigan21
"Thank you for your positive review, we are delighted to hear that Debbie provided you with a pressure-free experience and helpful advice. We strive to give our customers the best possible service and we're glad it made a difference for you!"
The whole process was easy.
The whole process was easy.
Very helpful lady called Debbie looked after us. Helping check level of firmness, showing mattresses within our price range.
2 de maio de 2025
Resposta da Bensons For Beds - Wigan21
Thank you so much for your kind words! We are thrilled to hear that our process was easy for you and that Debbie was able to provide excellent service. Our goal is always to make mattress shopping a stress-free experience. We look forward to seeing you again! Sleep well, Team Bensons💜
The staff were very helpful and friendly
1 de maio de 2025
Resposta da Bensons For Beds - Wigan21
Thank you for your kind words! Our staff takes pride in providing excellent customer service and we are delighted to hear that you had a positive experience. We appreciate your support and hope to see you again soon.
Sleep well,
Team Bensons💜
I felt important…
Excellent customer service from the lady who guided me and my partner, from what style of bed we wanted, right through to the payment in full.
Wigan robin park branch, great effort!!!
22 de abril de 2025
Resposta da Bensons For Beds - Wigan21
Thank you so much for your amazing review! We are thrilled to hear that our team at the Wigan robin park branch provided excellent customer service and guided you through the entire process with ease. We appreciate your support and look forward to seeing you again in the future. Keep enjoying your new bed! 💜
Carol was extremely helpful and…
Carol was extremely helpful and friendly took her time to ensure we got what we wanted
19 de abril de 2025
Resposta da Bensons For Beds - Wigan21
Thank you for your kind words, ! I am thrilled to hear that Carol provided outstanding service and ensured you got everything you wanted. We truly value your business and look forward to serving you again in the future. Sleep well, Team Bensons💜
Happy Customers. We felt that Carol and Ian were both…
We felt that Carol and Ian were both very good sales people made us both at ease and the service was excellent
5 de abril de 2025
Resposta da Bensons For Beds - Wigan21
Thank you for your kind words! Our team takes pride in providing top-notch service and making our customers feel comfortable during their experience with us. We appreciate your support and look forward to seeing you again soon!
The advice and help we received from…
The advice and help we received from Ian was very useful. He had time to help us at the Wigan store.
22 de março de 2025
Resposta da Bensons For Beds - Wigan21
We're happy to hear that the assistance you received at our Wigan store was useful. We appreciate you taking the time to share your positive experience! Take care, Megan at Customer Care
Really bad service
Really bad service! Ordered in December and still no beds. The date was moved 5 times! was told they where in a shipping container in Malaysia (brilliant) we turned to the store where we bought them from for help. They said they would look for alternatives that could be delivered asap promised callbacks, they never called back it was always us chasing. Overall terrible service from both customer service and the store at Wigan.
21 de março de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Wigan21
We regret to hear about the multiple delays and lack of communication you experienced. We aim to provide timely deliveries and helpful service, and we are sorry this did not happen for you. As there are no order details attached, please reach out to us directly if you need any further support. Thank you, Megan at Customer Care
Absolutely terrible service
Absolutely terrible service
I ordered 2 beds and mattresses on December the 27th and still have not received them. We are now on our 5th delay message and I called wigan store with the hope to trust that they would help me and 2 weeks on I still don’t have any help in getting this sorted. No one returned my calls when promised and sounded like they were just glad to see the back of me when I cancelled! I am beyond disappointed and bensons have lost a lot of money from me as I was looking for all new bedroom furniture once the beds were in! Terrible service
21 de março de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Wigan21
We are sorry to hear about the delays and lack of communication regarding your order. This is not the experience we want you to have. We appreciate your feedback and will use it to improve our service. Thank you, Megan at Customer Care
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