Delivered wrong flooring so fitter couldn’t install. Then arranged a collection but courier information was deemed invalid when I tracked it and I rung customer service and was told they can’t help a... Ver mais
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Veja o que dizem as avaliações
The samples gave us food for thought as to what could go in what room. Although we are still awaiting planning permission for our alterations.
A empresa respondeu
Had a great transaction with this company. Their customer service is excellent, speedy and helpful response to emails with excellent communication. Delivery was very quick and the flooring is exactly... Ver mais
A empresa respondeu
Very impressed (Cumbrian Quartz LVT). First time fitting LVT flooring after a failed tile DIY attempt in our bathroom. I was worried ordering online and it not looking real in person but it looks so g... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Pisos
- também em
- Designer de interiores
- Fornecedor de pisos de madeira e laminados
- Loja de artigos para reforma residencial
Escrito pela empresa
Best4Flooring is an E-commerce flooring retailer. Orders accepted online 24/7.
Informações de contato
Units 3-4 Pennine Industrial Estate, Gorsey Brow, SK1 3DX, Stockport, Reino Unido
- 0161 480 1296
- www.best4flooring.co.uk
4,3
Excelente
395 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delivery problems
We live in a very remote area, which means that we regularly have delivery problems. But once I contacted them as my delivery was late they were excellent and couldn't do enough to sort out where my vinyl flooring actually was. Also, refunded my delivery costs without being asked, which is rare these days. I will definitely use them again. Thank you
8 de maio de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Good Afternoon Louise
Thank you for your kind words and 5 star review
We are so pleased to hear that our customer service team was able to assist you with with your delayed delivery. We work hard along with our delivery partners to provide an excellent service and more than happy to help with anything you need support with
We are delighted to hear that you will use our service again in the future and hope you continue to enjoy your flooring for years to come
Kindest Regards
Best4Flooring
Greedy returns policy!!
Wanted to return a cut piece of vinyl flooring as no longer required but told me to pay shipping costs as well as deducting 25% from my original payment!!! What a joke!!
No warning of this at the payment stage but when I phoned I was told my fault for not reading the full returns policy before I purchased!
30 de maio de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Good Afternoon Gerri
Thank you for taking time to leave review
We are sorry to hear that you are disappointed with the returns policy. Sheet vinyl is cut to your required size which means that the flooring is bespoke to your room. Everyone's rooms are different sizes and tastes vary therefore once your item has been returned there is no guarantees that we will be able to resell the flooring. The flooring is also likely to be relisted as a remnant which is normally priced at a reduced cost due to the flooring being handled.
When placing the order before you make any payment it asks to confirm that you have read, understand and accept the terms and conditions of the sale. Details of the returns policy and other information you may need to be aware of is all explained in the terms. By placing the order and ticking the box to say you have read the terms this is you confirming that you accept the terms of sale including the returns procedure.
The charge from the courier will vary dependent on which one you use and the size of your order. We are unable to refund any returns that are received damaged. By arranging your own courier this ensures that you are covered by insurance if the order is damaged during transit. We recommend Transglobal Express to arrange your return. This is a courier comparison site and return costs are very competitive
The prices that you see online are already including VAT. When you place the order there is a breakdown of the flooring showing you what the VAT cost is but this is already included when you choose the sizes online.
Again we are sorry that you feel that this wasn't clear when placing your order and your comments on how to improve our services have been escalated.
Kindest Regards
Best4Flooring
Avoid!
Ordered a vinyl floor for next day delivery, then told it would be delivered on a date the following week because it needs a two man team, fine…. Then doesn’t turn up, to then be told I need to confirm I want the delivery?!?! I ordered it so of course I want it. Paid for next day delivery for the 22nd May, will now arrive 3rd June….
Customer service were very sarcastic and condescending and when I returned the same tone they got defensive. Maybe treat others how you expect to be treated?
Will not be using this company again.
Oh and I already know they will respond to this pushing all the blame onto me as they have done to all the other customers with bad experiences, they never take any blame themselves. I would suggest they try phoning customers in future if they need additional info (every other order I make with other company’s don’t need additional delivery info)
Won’t be surprised if it doesn’t turn up on the 3rd of June.
29 de maio de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Good Afternoon
Thank you for taking time to leave a review. We take reviews of this nature seriously and have investigated your comments further
The delivery dates displayed when placing the order is a delivery from date and not a guaranteed delivery date. This is due to reasons such as courier delays or other unexpected issues. Details of which are in the terms and conditions that you agreed to when placing the order. The system also provides this date from a stock perspective not the size of the order. Couriers have a limit on what can be transported by an individual driver and size above a certain length would need 2 drivers to perform the delivery.
The order was placed during closing hours, upon opening the next day an email was sent advising that a 2 man delivery would need to be booked in due to the size and wait. In the email you were advised of this and that this service is not offered daily and Tuesday, may 27th was the next available date This date is subject to change depending on how long it is until we receive a confirmation from yourself and was asked if you were still okay to proceed. We did not receive a response therefore was unable to book the delivery.
We are an online service which means that all updates and communication is provided via the email address you register with. The customer service line is for incoming enquiries which is offered as an extra service which is not always offered by most online companies. This is to assist people with any questions or help they may need and ask you to contact deliveries@best4flooring.co.uk for any delivery enquiries.
I have listened to the call. The customer service adviser provided you with the information as to why the flooring hadn't been delivered on your desired delivery date, apologised and said that they would refund the additional £4.95 that you paid to have your delivery earlier. They were then asked why it wasn't just sent out. The sales advisor is very clear and concise and advised that due to the size of the order we need to confirm the delivery date to ensure someone was available to take delivery or if requirements have changed. As we did not receive confirmation the delivery date would be okay the order wasn't sent. Upon advising this the advisor was verbally abused. It is company policy for anyone receiving verbal abuse to end the call. You were informed of this and told that all future correspondence would be by email.
I have checked your tracking details and can see that the order has been delivered at 10:40 this morning 3rd June
Despite your negative review we hope you enjoy your flooring and best of luck with any future projects
Kindest Regards
Best4Flooring
Very happy with flooring great value…
Very happy with flooring great value for money and delivered quickly
14 de maio de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Pamela
Thank you for taking the tine to leave a 5 star review
We are thrilled to hear how happy you are with the flooring and glad to hear you found our flooring great value. We work hard to provide quality vinyl at a reasonable cost and deliver an excellent service.
We hope you enjoy your flooring and to welcome you back for any future flooring projects
Kindest Regards
Best4Flooring
Good service
Samples arrived quickly and I was able to decide what I wanted. I ordered online and although it had a letter with the samples giving a discount code, the site said it wasn't valid. It would have saved me £2.50, but wasn't a deal breaker. Product arrived on the my chosen day and in perfect condition.
14 de maio de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Jayne
Thank you for taking time to leave a 5 stare review
We are delighted to hear how happy you are with the flooring and the great service received. We are sorry to hear there was a problem with the discount code. I have refunded the 5% off the cost of the flooring which will go back into the account you paid with
Please do not hesitate to contact our sales team who are happy to help if you need any assistance when placing your order
We hope you enjoy your flooring and to welcome you back for any future flooring needs
Kindest Regards
Best4Flooring
I love it
DC: Paige10
Just installed the Moroccan Style Cushioned Vinyl Flooring from Best4flooring, and I'm absolutely in love! The Tangier 03 design instantly transformed my bathroom into a stylish oasis. The mix of ivory and greys is so elegant and modern.
Beyond the looks, this vinyl flooring is super practical. It's cushioned, so it feels great underfoot, and being waterproof gives me peace of mind. Installation was a breeze, and the quality seems top-notch. If you're looking for an affordable way to add a touch of Moroccan flair to your home, I highly recommend checking out Best4flooring's collection!
9 de maio de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Paige
Thank you for taking time to leave such a detailed review
We are so thrilled to hear how much you love the flooring
The Tangier 03 certainly brings a stylish moroccan vibe to any room and the cushioned back makes it very comfortable under foot, we are so glad to hear you agree. Thank you for your high recommendation. We hope you enjoy the flooring for years to come and to welcome you back for any future projects
Kindest Regards
Best4Flooring
Great company
A very quick and easy process, was delivered on time, exceptional quality product highly recommend.
24 de abril de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Good Morning
Thank you for taking time to leave a 5 star review
We are thrilled to hear how much you like the flooring and how good the service was. We work hard to provide an excellent service and your words mean a lot to us. We hope you enjoy the flooring and to welcome you again for any future projects
Kindest Regards
Best4Flooring
Fantastic product
Fantastic product, speedy delivery. Very happy.
5 de maio de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Good Morning
Thank you for taking time to leave a 5 star review
We are co pleased to hear how much you like the flooring and quick delivery is we work hard to provide an excellent service from start to finish
We hope you enjoy the flooring and to welcome you back for any future projects
Kindest Regards
Best4Flooring
Good range and value
Really easy to order. Excellent value and range, and fairly quick delivery. Will definitely order from here again.
22 de abril de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Good Morning
Thank you for taking time to leave a 5 star review
We are thrilled to hear how much you like the flooring and how good the service was. We work hard to provide an excellent service and your words mean a lot to us. We thank you for your continued support
Kindest Regards
Best4Flooring
Always buy flooring from this company
Always buy flooring from this company. Very fast delivery and excellent quality every time.
5 de maio de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Good Morning
Thank you for leaving a 5 star review
We are so delighted to hear how much you like our services that you continue to order you flooring with us. Thank you so much for your continued support we are proud of the service we provide and your kind words mean a lot to us. We hope you enjoy your flooring just as much as the last orders
Kindest Regards
Best4Flooring
such a poor customer service.always ignored you
30/04/25,,sadly there customer service is so pathetic..put you on hold over the call for almost 22min then no responce.if thats the service they providing then how they gona deal when if any issues happen with our order??
23 de abril de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Good afternoon,
We strive to provide the best service in the flooring industry and this is a new concern that hasn't ever been shared with us before.
Please can you share the time you called so that we can look in to this for you?
Fast delivery as describe good quality
Fast delivery as describe good quality
22 de abril de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Rosina
Thank you for your kind words and 5 star review
We are thrilled to hear how much you like the flooring and how good the service was. We work hard to provide an excellent service and your words mean a lot to us. We hope you enjoy the flooring and to welcome you again for any future projects
Kindest Regards
Best4Flooring
Ordered some free samples
Ordered some free samples. They came very quickly and we are delighted with the quality and with the prices shown on the website. When we come to order we will certainly be getting product from Best4Flooring
23 de abril de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Garry
Thank you for your kind words and 5 star review
We are delighted to hear how much you like the samples. We work hard to provide large quality samples to help you choose your perfect flooring. Our friendly customer service team are always willing to help If you have any question relating to the samples or flooring.
Kindest Regards
Best4Flooring
I ordered my flooring online came…
I ordered my flooring online came within three days exactly what I needed
17 de abril de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Peter
Thank you for taking time to provide a 5 star review
We are thrilled to hear how much you like the flooring and how good the service was. We work hard to provide an excellent service and your words mean a lot to us. We hope you enjoy the flooring and to welcome you again for any future projects
Kindest Regards
Best4Flooring
The swift delivery and amazing quality…
The swift delivery and amazing quality of the flooring will be using them again for the remainder of my home
28 de março de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Joe
Thank you for your kind words and 5 star review
We are thrilled to hear how much you like the flooring and how swift the delivery was. We work hard to provide a smooth service from start to finish. Thank you for your continued support and cant wait to welcome you back again for you future needs
Kindest Regards
Best4Flooring
Quickly delivered
Quickly delivered, very well packed. No problem at all.
31 de março de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Graham
Thank you for taking time to leave a 5 star review
We are delighted to hear how quickly your order was delivered. The warehouse work hard to ensure that your order is well packed to ensure it arrives safely. We hope you enjoy your flooring and to welcome you back again for any future projects
Kindest Regards
Best4Flooring
Advertised as non slip but dangerously slippy
Advertised vinyl flooring as slip resistant but this wrong, we put the floor down on our bathroom and it was extremely slippy, my daughter slipped over multiple times one of the times caused her an injury, even slippy for myself and my husband. Do not recommend. I raised with PayPal but they weren’t very helpful and best4flooring are not prepared to resolve.
21 de março de 2025
Avaliação não solicitada
Delivered a day late.
The flooring material is just as ordered & I look forward to many years of service from it.
However, when a Company gives an agreed delivery date, I don't expect to be told a new, later date by their delivery contractor.
3 de abril de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Good Afternoon
Thank you for taking time to leave a review
We are sorry to hear there has been a problem with you delivery We send thousands of deliveries therefore we do not receive notifications when a delivery is delayed therefore unaware of your delivery issue
whilst 99% of all deliveries go ahead without an issue, we are not 100% able to guarantee deliveries due to elements outside our control such as adverse weather conditions, courier staff shortages, a crash on the motorway, etc can delay a delivery.
We do hope you enjoy your flooring. Please do not hesitate to contact our customer service team if you would like to discuss this further or anything they can help you with
Kindest Regards
Best4Flooring
Ordered 3 samples of vinyl roll…
Ordered 3 samples of vinyl roll flooring. These were generous sizes - a pleasant and useful change from some other flooring companies we approached. Each sample was clearly labelled and also received an itemised 'invoice' which was helpful and business like. We chose to purchase one of the styles and the order was placed without difficulty.
14 de março de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Good Afternoon
Thank you for your kind words and 5 star review We are delighted to hear how much you like the samples. We work hard to provide large quality samples to help you choose your perfect flooring. We are also pleased to hear that you have placed the order and how easy it was to place
We hope you enjoy the flooring and to welcome you again for any future projects
Kindest Regards
Best4Flooring
Ordered vinyl flooring for my kitchen…
Ordered vinyl flooring for my kitchen however it was delivered damaged. I phoned straight away and my issue was sorted instantly and a replacement was arranged for the next day. I spoke with a very helpful lady called Michelle. Very impressed. The flooring is lovely and good quality. Excellent customer service. Would recommend.
2 de abril de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Rebecca
Thank you for your kind words and 5 star review
We are sorry to hear that your order was damaged in transit but delighted to hear that the issue was sorted out quickly for you.
We work hard to provide an excellent service and our customer service team thank you for your support.
We hope you enjoy the flooring and to welcome you again for any future projects
Kindest Regards
Best4Flooring
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