Best4Flooring Ltd Avaliações 

395
•
O TrustScore é 4.5 de um total de 5

4,3

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Delivered wrong flooring so fitter couldn’t install. Then arranged a collection but courier information was deemed invalid when I tracked it and I rung customer service and was told they can’t help a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The samples gave us food for thought as to what could go in what room. Although we are still awaiting planning permission for our alterations.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had a great transaction with this company. Their customer service is excellent, speedy and helpful response to emails with excellent communication. Delivery was very quick and the flooring is exactly... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very impressed (Cumbrian Quartz LVT). First time fitting LVT flooring after a failed tile DIY attempt in our bathroom. I was worried ordering online and it not looking real in person but it looks so g... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Pisos
  2. também em
  3. Designer de interiores
  4. Fornecedor de pisos de madeira e laminados
  5. Loja de artigos para reforma residencial

Escrito pela empresa

Best4Flooring is an E-commerce flooring retailer. Orders accepted online 24/7.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

395 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 85% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(395)

82 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Avoid because of very delayed delivery

After my experience with this company, it should be renamed Worst4Flooring. Although the ordering process was easy and I was able to specify a delivery date, actually receiving the goods was a massive headache.
My partner waited in all day for the delivery, which did not turn up. The next day, UPS updated the tracking site to say the package was no longer at the local depot, but didn't give a revised delivery date. I contacted Best4flooring, the phone number just kept ringing, my email was answered eventually by an anonymous person saying that there are sometimes delays - no apology. I had to press them to respond with useful information about where my parcel was, and when it would arrive. Eventually, a named person - Michelle - responded, who was both helpful and apologetic, managing to contact UPS about my missing parcel. As neither me nor my partner could guarantee to be in on a revised delivery date, I had to ask that the parcel was left without requiring a signature - not ideal. I finally received my package 9 days late, albeit Best4flooring had refunded the delivery charge.
My advice if you're thinking of ordering from this company is check first whether the carrier is UPS. If it is, place your order elsewhere, or collect it rather than requesting delivery.

12 de dezembro de 2024
Avaliação não solicitada
logotipo da Best4Flooring Ltd

Resposta da Best4Flooring Ltd

Good morning Tamsin,

I'm really sorry to hear about the issues you have experienced with your delivery. Please be assured the service you have received is not the norm and we are working extremely hard with UPS to investigate and get to the bottom of this to ensure it doesn't happen again.

Thank you for your patience

Avaliado com 5 de um total de 5 estrelas

5* Service

I decided to return the first order which they did without any fuss and then when I accidentally ordered a larger vinyl floor than I was supposed to they swapped it for the right size without any questions asked even though it was my fault. The quality is also amazing and greatly priced. I will definitely recommend Best4flooring and will 100% be shopping with them again. I appreciate the trouble they went through to ensure I had what I needed.

28 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful experience. Wrong item sent.

Unfortunately there isn't an option to leave no stars, if so, l would.
This was a terrible buying experience that went on for way too long to go into full detail.
The shortened version is that this was the first time our company had ordered from here. Luckily it was a very small " test " order with a view to the company being our regular supplier.

Ordered a beige vinyl with red, brown and grey flecks at a cost of just shy of £200, this was to complete a summer house job for our customer.

What arrived a few days later was a grey vinyl with green and grey flecks, clearly the wrong item had been supplied.

After the images had been " investigated " by Best4Flooring, a couple of days later, l was told there had been a labelling issue and l had indeed received the wrong item.

By this time, our customer had been left hanging with an unfinished job 😡

I was asked " would you keep the item for a 50% discount?" Erm, no, it's 100% incorrect, why would l keep it?

Was then told that the item l ordered wasn't like it looked in their photos online, it wasn't beige, it's infact grey...

So, l asked, rather than sending out the correct one, could you send out an alternative please as it is a beige one that's required?

The short answer was no.

I would have to return the wrong vinyl, wait for it to be inspected, get a refund, then reorder another vinyl....

This was all taking way too long.

I asked for it to be picked up, l would have a refund, and l will go to a shop and pick up a vinyl for my customer that has been more than patient.

I was told it would get collected Friday, l had to move a job as lm self employed, l waited in until 1pm then got a call to say it was now going to be collected on the Monday 😡

Monday came, after receiving no details of the collection, l got in touch with the courier company for an eta after getting nothing from Best4Flooring, they actually told me an ETA AFTER the roll had been collected...

I've just received a refund this morning followed by a curt email from Michelle, after ld chased up my refund.

This company needs a name change.

Worst4Flooring.

Never, ever again. No customer care whatsoever.

5 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful vinyl flooring

It was very easy to order and it was delivered quite quickly. Easy to lay and looks amazing. Our family are very impressed and will be ordering some shortly. Thank you very much.

31 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant, exceeded expectations!!

Finally found the flooring I had in my mind after weeks of looking! Sample sent which was a good size, price was really good and it looks fantastic! Flooring fitters even said it was great quality and we're amazed at the price! Very happy!

23 de outubro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Ordering was simple and product…

Ordering was simple and product delivered in good condition but we’re disappointed with the colour of the concrete bronze vinyl. It appears darker on the website than it is in reality and we looking for a dark colour.

16 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Lovely designs, able to buy a small amount (2.5 x 2m) and good communication over a delivery blip with the company. Would definitely recommend this company.

24 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality flooring

Great Company! Would recommend to purchase. Great value and arrived extremely well packaged with care.
Lovely flooring.

19 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love it

Arrived on requested date, delivery man brought it up to my 2nd floor flat as well which was lovely. The quality is great, beautiful design. Very happy with it, and it was so cheap!

3 de setembro de 2024
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais