Better2Know Avaliações 714

Great, quick and hassle free service with clear instructions for a reasonable price. Had a post arrival day 2 lateral flow test done with them, received my certificate in less than an hour. Would use them again.

Excellent.
I have used Better2Know several times for Covid tests. Never a problem, very efficient.
Louise provides exceptional customer service, extremely responsive giving very quick answers to any questions I have asked.
I would recommend Better2Know any day.

Excellent service. Well done all.

We cannot thank and praise Louise Wright for all her help and support in dealing with our PCR tests and Fit to Fly Certificates. She made sure we had all the necessary information to fly home despite our airline changing our flights. The airline brought forward our flights a full day which we did not expect and gave us an anxious time not knowing whether our tests and certificates would be received in time for us to fly. Louise was very understanding and did everything she could to enable us to receive the crucial information in time. Thank you so much Louise you are a credit to Better2Know.

Best Company Ever!!
This company is Amazing they are efficient, informative, and they always go above and beyond to provide 100% customer satisfaction.
Always helpful and kind when dealing with them. I would not use another provider for my PCR Tests. You truly are the No1 company through this pandemic!

I have been using better2know week after week for months now as I travel a lot
Every time it proved to be very efficient
Would definitely recommend

Very efficient. Louise made the whole process very easy and trouble free for us.

We are very pleased with the Better2know group and Louis Wright in particular. She was very prompt and helped us very quickly when we needed to verify our certificate to travel back to Canada. While we were at Gatwick Airport waiting to get clearance to board our flight, Louise was able to email us the documents we needed within minutes of our request. Much appreciated assistance at a very stressful time! Thanks so much Louise!
Gerri Crilly

Great service, very quick to get a reply via email. Would recommend!

This was my first trip in covid times and I was so glad I chose a good company from the multitudes available. I want to give credit to LOUISE WRIGHT my administrator who was so efficient, responding promptly to any enquiries I made.
The test originally was to be a lateral flow, but the rules changed and so a PCR was required. Louise was on the case and the additional payment made.
The test kit was waiting for me when I returned home and there was a tracking system which let me know when it had been received.
My result was emailed to me by Louise within 24hours of it having been received at the Better2know labs.
I would definitely recommend Better2Know for travel tests.

Excellent service. Indeed, this is a rare company, which responds quickly and effectively to emails. Thank you, Louise.

I will use them again.

Always helpful and very responsive to questions or queries. Very good service and reliable every time.

Initially ordered lateral flow tests, then the Government changed the rules and we required PCR tests. We were contacted via Louise before we even had a chance to contact her. Excellent communication and service. Our PCR tests were waiting for us on our return from holiday. We duly carried these out and posted them via the Post Office tracking service which Better2Know provided and 48 hours later we had our results and certificates. Very good service and we would definitely use them again.

Louise Wright was our contact through Better2know and was absolutely fabulous helping us from starr to finish. We were overly worried about getting our PCR back in time from our holiday abroad and exactly got what we asked, yes Royal Mail a day behind but still managed to enjoy Xmas send see our mum in the care home. Definitely use again

We ordered our Day 2 tests well in advance and upgraded to PCR as soon as we were instructed to do so. We're on Day 9 and they still haven't arrived. Customer service has been really unhelpful and we are being refused a refund. I've reported them to the Coronavirus Business Complaints Service and would not recommend their services at all. Avoid at all costs!

Thank you so much my travel was made easy as you provided me with all the necessary paperwork with speed and efficiency.

We have had such positive experiences with B2K. On this most recent occasion, unforeseen circumstances jeopardised the processing of our Fit to Fly certificates. Representatives we spoke to on the phone treated us with genuine concern and went to great lengths to help us resolve our issues. They got our kids onto their flight in the nick of time. Our heartfelt thanks. Excellent customer service. Thank you

I ordered 2 x Covid-19 Day 2 Rapid Antigen Lateral Flow tests from B2K on 27 Oct 21 in anticipation of a cruise departing 1 Dec 21. However, as we know the rules for travel changed on 27 Nov 21(during the weekend) which necessitated a change of test for entry into the UK. I ordered 2 x Day 2 PCR from Randox Health on the same day and contacted B2K, explaining my situation, and asked for a refund. I received an email from B2K on 1 Dec 21 confirming the cancellation of my order and that a refund would be made within 5-10 working days - which it did.
Thank you to Louise, Holly and Karen at B2K for such great service.

I booked 2 x lateral flow tests with Louise Wright at better to know and was offered an upgrade for pcr tests at a reasonable rate, but unfortunately my wife and I do not have enough days annual holiday left to isolate until we get the result! I emailed Louise Wright and minutes later she told me that a refund within the next 10-14 days would be put back into my bank account! You can't get better service than that and will be intouch in February all being well as that's when we have deferred our holiday until! Thank you once again Vincent and Dawne Gibbons .