Very fast delivery, well packaged to keep contents safe. Loving the all year cook book. Has so many fantastic recipes. Also very much a lover of their fondant fancies. Would highly recommend to... Ver mais
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On line delivery of Fat Rascals and Yorkshire Tea Loaf. Absolutely delicious as ever. Betty’s products are superb and as this was a gift it was so much the nicer. Betty’s are let down by the delive... Ver mais
A empresa respondeu
The booking of the cake was particularly helpful (phone conversation) and easy with excellent follow up information. Collection of the cake was easy as well. It would have been very helpful if an i... Ver mais
A empresa respondeu
Excellent customer service from Betty’s by post. We had selected the wrong delivery address for an order to a friend for their birthday. The lady who answered the phone was so kind and helpful, sh... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We're a world-famous Tea Rooms in Yorkshire, England, sending parcels of pure spirit-lifting deliciousness from our Craft Bakery to homes across the world.
Bettys
Escrito pela empresa
- Making life lovelier since 1919.
- We make beautiful, handcrafted cakes, confectionery and pâtisserie inspired by our Swiss heritage and made famous by our Yorkshire tea rooms. Perfect for gifts that show how much you care, treats for special celebrations or spirit-lifting deliciousness for you.
We promise to take good care of you
Here to make every Bettys experience a happy one
We're a family business and we believe in treating our customers like family too.
If you contact us, you'll be speaking to someone at our Craft Bakery in Harrogate. They are as close as you can be to the heart of our business without being sat next to the bread ovens, so you will be in expert hands.
We aim for perfection but from time to time things don't go to plan, so if the worst happens we will always do all we can to put it right.
Every person in our team has the authority to make decisions on their own, so they will do their best to fix things there and then. They will only pass you along or check in with a colleague when the question absolutely requires it.
We want every Bettys experience to be a happy one so if you're in any way disappointed with your service, do call or email. We're here to help.
Informações de contato
The Craft Bakery, Plumpton Park, HG2 7LD, Harrogate, Reino Unido
- 0800 456 1919
- heretohelp@bettys.co.uk
- www.bettys.co.uk
4,7
Excelente
37 mil avaliações
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Good service and a lovely hamper
4 de setembro de 2026
Resposta da Bettys
Thank you for your wonderful review! We're so pleased to hear that you enjoyed our service and found the hamper to be lovely.
Excellent delivery of goods
Excellent delivery of goods, but feel their length of time to use their discount vouchers falls way short. It's an expensive way to send goods and not everyone can afford to use their discount codes within a few weeks of receiving them and am herewith unsubscribing from their service.
3 de setembro de 2026
Resposta da Bettys
Thank you for your review. We sorry if you feel that the discount codes have too short a 'use by' date on them! We often have a promotion that follows straight on from any that expire, so please do check for these - and you are always welcome to call us to discuss. We'd love to hear from you and we'll do our best to help. Thank you again.
Maybe me but I found the payment side…
Maybe me but I found the payment side of the website awkward
3 de setembro de 2026
Resposta da Bettys
Thank you for your feedback. We're sorry to hear this - if you have any further comments, please do email us at heretohelp@bettys.co.uk. Also, we would be happy to take your order over the phone, if you prefer? Please just call us on 0800 456 1919. Thank you, again.
Excellent & delivered on time
3 de setembro de 2026
Resposta da Bettys
We are so happy to hear that your order was excellent and delivered on time. Thank you for your kind review!
I live overseas and I can always rely…
I live overseas and I can always rely on Bettys to deliver top class goods as presents for family and friends
3 de setembro de 2026
Resposta da Bettys
Thank you for your wonderful review! We are so pleased to hear that you can always rely on us to deliver excellent goods for your loved ones, even from overseas.
Chipped a tooth
This was a gift for my Dad for Father’s Day and whilst he was excited about the present and the cake was good, he chipped a tooth on the chocolate ginger biscuits! Rock hard.
3 de setembro de 2026
Resposta da Bettys
Thank you for your feedback. We're so very sorry to hear this - whilst the biscuits are supposed to have a nice crunch to them, they certainly shouldn't be rock hard. If you haven't already, would you be kind enough to contact our Customer Support at heretohelp@bettys.co.uk? We can then look into this further. Thank you, again.
Always a special treat
Always a special treat. Great coffee, lovely food, brilliant staff... And a wonderful source of edible gifts for friends and family.
3 de setembro de 2026
Resposta da Bettys
Thank you for your wonderful review! We're so pleased to hear that you consistently enjoy our coffee, food, and the service from our brilliant staff.
Birthday present for my sister and she…
Birthday present for my sister and she loved it !
3 de setembro de 2026
Resposta da Bettys
We're so happy to hear that your sister loved her birthday present! Thank you for sharing your wonderful feedback with us.
Afternoon tea box selection given as a…
Afternoon tea box selection given as a gift x
Recipient delighted,loved the quality everything tasted amazing xxx
Always perfection from Bettys x
2 de setembro de 2026
Resposta da Bettys
We are so delighted to hear that the recipient of your gift was so pleased with their afternoon tea selection and loved the quality! Thank you for your wonderful feedback.
Good quality.
I enjoy ordering from Bettys as the people on the phone are always polite, pleasant and helpful.
The goods have always been delivered on time and the recipients have been delighted by the quality.
3 de setembro de 2026
Resposta da Bettys
We're so pleased to hear that you consistently have such positive experiences with our team and that your recipients are delighted with the quality of our goods. Thank you for your wonderful feedback!
Easy ordering and delivery on time
Easy ordering and delivery on time. Items well packed for delivery. Benefit that the products were tasty!
3 de setembro de 2026
Resposta da Bettys
We're so happy to hear that your ordering and delivery experience was easy and on time! It's wonderful to know that your items were well-packed and that you enjoyed the taste of our products.
Quality items for all occasions
Easy to use website, good choice of items to purchase and send as gifts.
Good delivery times.
But most important is the quality of the cakes, 10/10.
3 de setembro de 2026
Resposta da Bettys
We're so pleased to hear you found our website easy to use and appreciated the choice of gifts! It's wonderful that our delivery times met your expectations. Thank you for your fantastic feedback!
Everything went smoothly from the…
Everything went smoothly from the moment I placed my order.
Thank you!
3 de setembro de 2026
Resposta da Bettys
We are so happy to hear that everything went smoothly with your order. Thank you for your kind words!
Great produxts
Very happy with order, the products are very high quality and taste great, thank you.
3 de setembro de 2026
Resposta da Bettys
We are so pleased to hear how happy you are with your order and that you found our products to be of high quality and great taste. Thank you for your wonderful feedback!
A gift for a friend
I placed an on line order as a gift for delivery to a friend only 2 days before her birthday. The ordering process was easy and I was kept informed as the order was processed and dispatch. It was delivered early in the morning of her birthday and she was delighted. I would certainly recommend Betty's and will definitely use then again
3 de setembro de 2026
Resposta da Bettys
We are so pleased to hear that the ordering process was easy and that your friend was delighted with her birthday gift! Thank you for your wonderful feedback and recommendation.
Resposta da Bettys
We're so happy to hear your friends loved their package! We appreciate you sharing this wonderful feedback with us.
Delightful!
Easy to order online, delivered securely and your tea is delightful!!
1 de setembro de 2026
Resposta da Bettys
Thank you for your lovely review! We're so pleased to hear that you found the ordering process easy.
Easy to order online.
Easy to order online.
Arrived in the time slot that was arranged.
Delicious cake
3 de setembro de 2026
Resposta da Bettys
We are so pleased to hear that you found the online ordering process easy and that your delivery arrived exactly as scheduled. We're especially delighted that you enjoyed the delicious cake!
A really good cake
Everything about the order was first rate. Ordering was easy, with a phone call. Being able to speak to someone is a definite bonus. The cake was fantastic and well appreciated. Delivery was amazing. When I saw the delivery man holding it vertically under his arm (despite ‘this way up’ stickers) I was horrified but the cake was so well packed that it arrived in perfect condition. Would definitely order from Bettys again.
2 de setembro de 2026
Resposta da Bettys
We are so pleased to hear you had such a positive experience with your recent order, from the ease of calling us to the delicious cake. We appreciate you highlighting our careful packaging, ensuring your cake arrived perfectly. We look forward to serving you again!
Slow delivery
Delivery was supposed to be 3rd or 4th September. Arrived 7th September. Very disappointing as this was a birthday present - birthday 4th September . Betty’s have apologised for the delay, but this was not their fault. I think they should take this up with Royal Mail.
7 de setembro de 2026
Resposta da Bettys
We're very sorry to hear that your order arrived later than expected. Thank you for contacting our Customer Support to let us know about this. Whilst the majority of our parcels arrive on time, it is always upsetting if there are delays in the postal system. Thank you again and we are sincerely sorry for any disappointment caused.
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