Big Classroom Avaliações 

I also wish I had read review. Please don't sign up. I have now been billed and it is a total waste of money. The company will not refund this, they are not honorable and I didn't receive the emails, they got filtered. I am furious about this and have emailed them but they are unwilling to drop the invoice. DO NOT SIGN UP TO THIS. I clearly clicked on something and it was marketed as free - I am very angry with this company.

It’s a hard one the way they do it is not very transparent and very easy to sign up thinking it’s free but then the charges arrive so I have sympathy for other reviewers

The concept and benefits to schools and students are great but the marketing practices are not honourable

Not even worth one star. Disgraceful. Yes, I may have signed up for a FREE trial. but NEVER received any emails stating it was no longer free. No reminders were received - although I am told by their office it may be in the junk folder!
Which Headteacher has the time to check junk folder. As a result (luckily for them) the time elapsed and I owe £360!
I will be taking this matter higher - speaking to our school lawyers and possigbly to Watchdog.
DO NOT SIGN UP AT ANY COST!
Contact Gov on 08082231133

Response to Big Classroom.
I have not received any emails from you today - they were sent to the school office - please get your facts straight.

If only I had checked the reviews on Trustpilot before....
I inadvertently signed up via a subscription trap to The Big Classroom. To be fair, I did receive one email from the company, informing me that I would be charged unless I cancelled my "subscription". Sadly, this email slipped through the net of my school email filter and sat unanswered. When I received an invoice, I was told that I would have to pay the subscription, having never actually used the website or even logged on. I was also told that I had been sent other emails but I have no record of these (I note a similar experience was had by others leaving reviews). Thus I have processed the payment...reluctantly. However, with access to the platform, I thought that I would leave a comment to see how useful it might be for schools. I posting a thread asking for comments on how best to use the platform. I received one "like", thus as expected the platform offers little on this evidence.
I would urge fellow teachers to be very wary of this company (who I am sure will respond with comments similar to the ones left on other reviews saying that they contacted me several times etc etc) and I am fairly sure that word of mouth - and reviews - will result in schools not falling for this subscription trap in the future.

Our year 6 teacher signed up for a free trial in November 2019. We were allegedly sent a reminder on 13.01.20 but as others have said, these reminders tend to go to your spam folder. The membership then auto renewed at the end of January and we received a bill for £360 that we were unable to cancel. I hung on to the invoice in the hope that there was a way out but on 14.10.20 we were told legal proceedings would were being taken out against us so we had no choice but to pay. I find this company operates in a very underhand manner and the service they provide isn't worth half what they charge. We are a small primary school and like all other schools are budgets are tighter and tighter every year. You're basically taking much needed public money away from school children. Totally unethical in the way they operate.

Please do not waste your time. The "product" is terrible. If you do accept the free trial be very careful to cancel as soon as you realise how terrible it is because they will take the money from you even if they can see you've never used it. Shocking product shocking ethics - taking advantage of public funded institutions. No scruples at all. Do not use.

My head forwarded the free trial email, so I signed up. I saw absolutely no value. The schools that were doing things were no where near be and weren't doing anything I thought was valuable. Very few schools actually doing anything! It was not at all what they claimed it was, so I cancelled.

Luckily, I'm very good with online services and read the agreement thoroughly. I got it, but set how the company is screwing schools over. Yes, they state exactly what the deal is and when you'll be charged, but these are schools funded with public money! Why be so awful and not return money? It's just poor business ethics. They are about money, not about provided a service to benefit children. If they were really about making education better, they wouldn't be so strict with school. So many people feel for the service/scam, so they're is CLEARLY a combination problem. Why not just be decent? The advert is because they want money, not to provide value to education.

Big Classroom is a scam! Don’t sign up to it! Don’t support sub standard businesses like this one! If OFSTED graded them it would be all 4’s across the board!

We signed up and realised how poor the product was. Save your time and buy a reputable product from a reputable business.

I like it how they say 10,000 schools have had free trials, they don’t say how many schools are using them currently, how many schools have cancelled the big classroom, how many schools say it’s bad value for money. It’s like a rubbish version of Facebook for schools.

Funnily enough bigclassrooms - thanks once again your brilliant at lying. How did I in previous reviews say I logged in, had a look and left because it was poo! Yet you say I haven’t logged in? How can I log in view it like a rubbish version of Facebook and leave - then say I didn’t view it! It’s comical

Response 2 - you are lying and you know it. I have logged in and also shared email addresses with people in the establishment. How can you check the system when you don’t know my email address or school? Like eveyother person I have never received a reminder, although you claim to have proof, which when you read it that doesn’t show it was delivered (good one!) I have cancelled membership but like lots of others on here we looked, saw it’s poo and forgot about it - that’s how unmemorable your product is! Ironically you say you send the reminder 2 weeks before the membership is expired - isn’t it two weeks or a thirty day cancellation notice?

Response 3 - from response 2. Strange how you claim I have never logged on - despite the fact I know it’s like a poor version of Facebook? Interesting how you claim I haven’t logged in, but I know how bad the product is, and can tell you the layout of the website. I am glad you have found out who I am, I’m glad you can see that I am making other people of your substandard product - I did tell Lee I would. You have tried to report my negative reviews to trust pilot in order to suppress my comments - unfortunately I have the evidence - which is why they are still online.
I would hardly call it a dispute, I got stung by your little scam, I held my hands up for the cancellation period, school paid because it’s cheaper then taking it to court, day after it’s paid - cancelled in writing and I told you I refuse to use the product, because of how bad it is. Do you want me to publish the emails?

Same experience again, during a pandemic as well. Do TES know about this company? Do we need to warn more schools?

Has anyone ever been chased further for payment?

Please see forums on TES, Twitter and teacher Facebook groups. Complaints everywhere. Local authorities are now aware of this company and therefore head teachers will be warned through the red bag newsletter.

Please contact the gov. on 0808 223 1133 if you had had dealings with this company and felt unhappy with their service. The trading standards are keeping a record.

Would go lower if I could! Worst company I have ever dealt with. Thieves, unethical scammers! Avoid!!!!

HOW ARE THESE COWBOYS STILL OPERATING?!

It's actually zero stars but there is no option. Another school who has been stung by this very clever company who has the law on their side when it comes to subscriptions. It's not worth the battle in the small claims court and you know it! Don't worry, I've posted on every review site for headteachers and primary leaders naming you and will continue to do so including local authorities. There wasn't ONE positive comment about your company. It's actually horrifying how many schools you've done the same to with exactly the same experience as me. It's appalling how you're robbing public money from schools. People please read the reviews first! Same old...read the pathetic response. What a shame that reputation speaks volumes! I would be interested to see if you are still in business in the future...

Appalling service! I would rather stick pins in my eyes and use their product!

I have written about this company previously unfortunately, their unethical approach to business. When you write a review on them and The Big Classroom doesn’t like it, then they try and have your review taken down!!! Comical!

I would avoid this company like the plague. Read the reviews! It says it all. Yes I had been stung by them. Yes they comment on every post saying you could have cancelled it , why sign up if your not going to use it? What the TBC is about is not letting you see anything so you have to take the free trial, then boom stuck with a bill for £360.

Lee claims that they are a family run business - I have never said this before but I hope they go bankrupt and protect education with their below substandard product!!! When you tell them how poor their product is and look at they reviews. Lee did a search on my school to say ‘well your school has negative reviews too’! How childish and pathetic

Come on lee - I know your going to comment. Standing by...

Yes we are another school which got caught out because a member of staff signed up for the free trial!

This company must spend most of it's time chasing invoices and responding to reviews on Trust Pilot. Whilst it may be a legal way to operate, they do not operate in an ethical and sector appropriate manner. If they had a genuinely good product they would be spending their time researching schools needs and how to market to schools.

As many have said before me, they are taking public money by duping school staff.

They also had the audacity to use COVID19 as a tool in 'chasing' their invoice suggesting we should have paid them promptly due to them being a family run company and therefore criticizing our practices.

Keep sharing your experiences amongst colleagues to ensure this company is squeezed out of the market and stops taking public money from schools.

absolute scam. Don't bother. See ALL these other reviews for their modus operandi.

Big Classroom sent an email to my school's admin address and I signed up for a free trial. A reminder to inform me that the 3 month free trial was up was sent to me but this went to my junk email so I never read it. An invoice then turned up for £300 for unpaid membership fees. When I phoned to query this, I was told that "we were only doing what you requested". I felt that the way in which this was done was - whilst technically legal - underhand and immoral. I suggest avoiding this website at all costs. Just look at the reviews and trustpilot.com rating.

As all the other reviews have said this company are ripping off schools with the same scam. Signed up for a free trial, the reminder the free trial ending reminder from a different email address went into the junk folder. We received a bill for something that was never used. DO NOT SIGN UP!

Read the reviews and AVOID this company. We can't all be wrong.

This company, whereas legally are doing nothing wrong, are rinsing the government of money. Every school that subscribes to a free trial and does not cancel after 2 months, even though they have never logged in, are charged £300. They claim that they send emails two weeks prior but I, like many many others, have not received this. Now we are left having to pay for a resource that we do not use, costing our school £300 and depriving our children of valuable resources. The website itself be for logging in is, at best, average with limited information. It doesn't even have schools listed that take part, nor any positive reviews. That in itself is enough warning. Hoping the DFE and/or Watchdog can do something about this company and its policies.

An additional mention is that their responses to these reviews and email correspondence are unprofessional and emotive which is another reason why they come across as a dodgy company.

Bad reviews in TES community pages, Twitter, Trustpilot say it all.

A member of our SLT was contacted by this company offering free trial. We ended up never using their service, and have not to this date. We then received an invoice from them and when this was queried was told we had received several reminders and had to pay before being taken to court. Having spoken to several other schools locally we found the same thing had happened to them. On further investigation, it would appear that this company uses several different email addresses when sending out reminders, and as such these end up in the junk mail/spam filter, never to be read or received by the school.
Appalling tactics, and from the other reviews here it is clear they are taking thousands and thousands of pounds from the education sector across the country at a time when schools can least afford it.

Not a good experience at all.

We agree that we signed up for a free trial but emails sent to tell us we had to pay after the 2 month trial came from differing email addresses at Big Classroom and often ended up in the junk mail box. We queried the invoice that was sent charging us for a subscription and were basically told we had no reason to not pay.

We had never accessed the online resources on offer - we never even used the password they initially gave us - not even to change it.

Better communication would help your reputation - perhaps even a courtesy phone call as the 2 month trial comes to an end. We will be cancelling our "subscription" immediately.

We feel that at at time when school budgets are getting tighter a little common courtesy from this particular provider would not go amiss. Perhaps you could take this as constructive criticism.