The service was okay overall, although the exchange process was quite long. Miran was approachable, polite and very helpful throughout. Lucas, who handed the keys over to us at the end, was excel... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Great service and communication from the staff and happy with the price of the car, no problem there. Given hard sale on the 3 year warranty and in sales persons words 'all singing all dancing'. How... Ver mais
A empresa respondeu
Big Motoring World Wimbledon provided a great service. Syed, the sales executive was very informative and explained every detail of the car and additional packages well. Lucas, the handover a... Ver mais
A empresa respondeu
The staff at BMW Wimbledon were not only very friendly but also extremely patient, which helps, because buying a car involves big decisions. At no point did I feel I was being put under pressure, and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Informações de contato
Big Motoring World, SW17 0HB, London, Reino Unido
- 01634 248638
4,0
Muito Bom
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lovely staff super welcoming environment
Lovely staff super welcoming environment
3 de setembro de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Wimbledon
Hi Sumi,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Lucas was helpful and prompt
Lucas was helpful and prompt - Ejion was also very informative and gave excellent customer service service
3 de setembro de 2026
Resposta da Big Motoring World - Wimbledon
Hi Sumayh,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Lucas!
Kindest Regards,
Big Motoring World
Disappointed with after-sales service
Disappointed with after-sales service. Purchased a car recently and raised an issue with the wipers which are streaking and not clearing properly. Was told they are not an MOT failure so nothing can be done, which I don't feel addresses the issue.
Also had confusion over the 14-day cooling-off period explained at point of sale - I understood it applied to the car, but was later told in writing it only applies to add-on products or the finance agreement. The company did apologise that this was not communicated clearly.
Car itself is okay but the communication and after-sales support has been disappointing.
My advice to future buyers: Be very careful before paying extra for their additional services and warranties. What is promised at the desk did not match the support I received afterwards. Get everything they promise in writing and don't rely on verbal assurances.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Wimbledon
Hi Ruchi,
Thank you for taking the time to share your feedback. We’re sorry that your experience with our after-sales service and communication has left you disappointed.
We understand your frustration regarding the windscreen wipers. While the MOT position was explained to you, we appreciate that this did not address your underlying concern about their performance or provide the resolution you were hoping for.
We also acknowledge your comments regarding the 14-day cooling-off period. We’re sorry that this was not clearly explained at the point of sale and appreciate that receiving different information afterwards would have caused confusion. We’re pleased that the team were able to acknowledge that this had not been communicated clearly.
We’re also sorry that you feel the support you received after purchasing the vehicle did not match the expectations set during the sales process, particularly regarding additional products and warranties. We appreciate your feedback and agree that customers should have a clear understanding of what is included and what support is available before making those decisions.
We’re pleased to hear that the car itself is otherwise okay, but we’re disappointed that the communication and after-sales experience have affected your overall impression. Your feedback will be shared with the relevant teams as we continue to review and improve our processes.
Kindest Regards,
Big Motoring World
Resposta da Big Motoring World - Wimbledon
Hi Anil,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Nice staff who were happy to help
29 de agosto de 2026
Resposta da Big Motoring World - Wimbledon
Hi James,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Resposta da Big Motoring World - Wimbledon
Hi Jaden,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
The service was friendly and helpful…
The service was friendly and helpful and the staff member seemed knowledgable and well-informed
27 de agosto de 2026
Resposta da Big Motoring World - Wimbledon
Hi Michael,
Thank you for your review!
I will be sure to pass along your lovely feedback to the team!
Kindest Regards,
Big Motoring World
Absolutely disgraceful service
Absolutely disgraceful service, waiting around over three hours then the car hadn’t been prepared. I don’t know how the two hundred point check can be done when no one knows what’s going on in other departments. Very easy for salespeople to promise the earth but the reality of it actually happening is very different. Will never go there again.
26 de agosto de 2026
Resposta da Big Motoring World - Wimbledon
Hi Chris,
We’re sorry to hear about your disappointing experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must have been to wait for over three hours only to find that the vehicle had not been prepared. We also appreciate your concerns regarding communication and coordination between departments, particularly in relation to the checks carried out on vehicles.
Your comments regarding promises made during the sales process are also disappointing to hear. We expect commitments made to customers to be followed through, and we’re sorry that this was not your experience.
We would welcome the opportunity to look into what happened during your visit and review the points you have raised with the relevant team. Please contact our Customer Care team with further details of your visit so that we can investigate this.
We apologise for the inconvenience and frustration caused and regret that your experience has left you feeling unable to return to us.
Kindest Regards,
Big Motoring World
Don't fall for hard sale on the Warranty
Great service and communication from the staff and happy with the price of the car, no problem there.
Given hard sale on the 3 year warranty and in sales persons words 'all singing all dancing'. However, it's not worth the space it's written on. Independent BMW technician confirmed failing Steering Box, which shouldn't be the case at 44,000 miles.
Guess what, Big Assist Warranties 2000 say not covered as 'Wear and Tear'.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Wimbledon
Hi Stuart,
We’re sorry to hear that your experience with the warranty has left you disappointed, although we’re pleased to hear that you were happy with the service, communication and price of the vehicle at the point of purchase.
We understand your frustration regarding the steering box issue, particularly after an independent BMW technician identified a fault at 44,000 miles and you subsequently found that the warranty provider considered the issue to be wear and tear.
We appreciate that this is not the outcome you expected after purchasing the three-year warranty, especially given how the product was described to you at the point of sale. We would like the opportunity to review the circumstances and understand exactly what was discussed regarding the warranty and the subsequent claim.
Please contact our Customer Care team with your vehicle registration and details of the claim so that we can investigate this further with the relevant teams.
We apologise for the frustration caused and regret that the warranty experience has fallen short of your expectations.
Kindest Regards,
Big Motoring World
Bad customer experience to deal with them
I did my review and requested email to provide you all detail about your staff who deal with us to provide car to your partner of dealership who didn’t reply anything to us after car been stolen from them no one take responsibility to reply back to customer not
big motor or Prestige Car specialist Ltd there parnership dealer who service there customers don’t believe it
27 de julho de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Wimbledon
Hi Jk Traders,
Thank you for sharing your experience. We’re very sorry to hear about the circumstances you describe and appreciate how distressing and frustrating this situation must have been for you.
We take concerns regarding our customers’ experiences with our partner dealerships very seriously, particularly where there are allegations of a vehicle being stolen and concerns about how the matter was handled afterwards.
We’re also sorry to hear that you feel you were unable to get a response or clear communication from either party. We would like to understand the full circumstances and ensure your concerns are passed to the appropriate team for review.
As you mentioned that you requested an email address so you could provide details regarding the staff involved, please contact our customer service team with your vehicle/order details and any relevant information. This will allow us to investigate the matter properly.
We appreciate you bringing this to our attention and apologise for the frustration caused by the lack of communication you have experienced.
Kindest Regards,
Big Motoring World
Very disappointing experience
Very disappointing experience — please be careful with finance
I bought a car from Big Motoring World and went into the purchase intending to pay for it outright, as I already had the money available.
During the sales process, however, I was persuaded by the salesman to take out finance. I did not need finance and, based on what I was told and how the finance was presented to me, I believed I was making a sensible financial decision.
I have since discovered that taking the finance has left me approximately £3,500 worse off. I feel that I was misled during the sales process and that I was not given a clear understanding of the financial consequences of taking the finance.
I am now making a formal complaint to Big Motoring World about what happened and am seeking to have the matter properly investigated.
I am leaving this review because I would not want another customer to find themselves in the same position. If you are considering buying a car from Big Motoring World, particularly using finance, make sure you fully understand the agreement, the total cost and any financial consequences before signing anything.
This review reflects my personal experience and the financial loss I believe resulted from the way the finance was presented to me.
4 de maio de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Wimbledon
Hi Andrew,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been left disappointed by your experience.
We take concerns regarding vehicle finance and the information provided during the sales process very seriously. As you have confirmed that you are making a formal complaint, we believe it is important that the matter is reviewed properly through the appropriate process rather than discussing the details publicly.
Our team will ensure that your concerns are investigated, including the information provided to you regarding the finance agreement and the associated costs. We appreciate that this is an important matter and will work to address your concerns as thoroughly as possible.
Thank you again for bringing this to our attention.
Kindest Regards,
Big Motoring World
Scammers. Avoid if you have a tight budget.
I will never come back to this place. The sales staff, even though pleasant and professional, spent 5 hours trying to sell me an overpriced vehicle that had visible damage and a missing second key. What I despised the most was their method of calculating the monthly cost; I don’t remember exactly how they did it but rather than being transparent and honest, they would calculate the PCP / HP cost in such an odd way, excluding interest and other expenses, to make it look cheaper. It was these attempts of psychological manipulation that disgusted me. And because I am female, and I was getting confused, they would patronise a little, causing me to be too embarrassed to ask for clarification. These guys are scam artists and they do it very well.
6 de abril de 2026
Resposta da Big Motoring World - Wimbledon
Hi Shaz,
Thank you for taking the time to share your experience. We are very sorry to hear that your visit left you feeling frustrated and, particularly, that you felt patronised or uncomfortable asking for clarification. That is not how we want any customer to feel, and we take your comments very seriously.
We are also concerned by your comments regarding the vehicle’s condition, the missing second key and the way the finance figures were presented. We expect our teams to provide clear, accurate and transparent information, including ensuring customers understand the full cost of any PCP or HP agreement before making a decision.
We appreciate that you spent a significant amount of time with our sales team and are disappointed that you came away feeling that the process was designed to confuse or pressure you rather than help you make an informed decision. Regardless of gender or experience with vehicle finance, every customer should feel respected, listened to and comfortable asking questions.
We are sorry that this experience has left you feeling that you would not return, and we appreciate you bringing these concerns to our attention.
Kindest Regards,
Big Motoring World
The service was okay overall
The service was okay overall, although the exchange process was quite long.
Miran was approachable, polite and very helpful throughout. Lucas, who handed the keys over to us at the end, was excellent. He also helped us with the insurance and taxing of the car, which made the final part of the process much easier.
I would recommend Big Motoring World, but I would definitely advise anyone considering buying from them to do their research online first and compare everything carefully before making a decision.
23 de agosto de 2026
Resposta da Big Motoring World - Wimbledon
Hi Immanuel,
Thank you for your wonderful 5-star review!
We're delighted to hear that our team members were approachable, polite, and helpful, making your experience a positive one. We appreciate your feedback regarding the exchange process and your recommendation for future customers to do their research.
Kindest Regards,
Big Motoring World
I would like to say a huge praise to…
I would like to say a huge praise to sales executive Ali, who was absolutely fantastic from his first greeting to my daughter and I to the final congratulations hand shake goodbye! Nothing negative to say and Mashhood was also great but Ali takes the trophy.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Wimbledon
Hi Suzanne,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Ali and the team!
Kindest Regards,
Big Motoring World
They lied on their part exchange…
They lied on their part exchange valuation. They said my car was worth £25640 in showroom condition. It was IN a show room two weeks ago. It is in PERFECT condition. After I schlepped all the way over to the Wimbledon branch I was 1st offered £22000 after the salesman had fed the details into Webuyanycar.com then once someone had actually deigned to look at the car they came back with £23,500.
The car is faultless and you're a bunch of con artists. Their salesman's hapless excuse? "Everyone does it". Well I know not to bother with Big Motoring World any more. Strap line? "We're only as dishonest as everyone else". Great
21 de agosto de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Wimbledon
Hi Richard,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with the part-exchange valuation provided for your vehicle, particularly after travelling to our Wimbledon branch.
We understand your frustration that the initial valuation you had been given did not match the figure offered when you attended the branch, and that this left you feeling that the valuation process was inconsistent and unfair. We also appreciate that the comments made during your visit contributed further to your dissatisfaction.
Part-exchange valuations can be subject to a physical assessment of the vehicle and other factors, but we recognise that any difference between an initial indication and the final valuation should be clearly explained to the customer. We are sorry that this was not your experience.
We take the comments you have made regarding the conduct and communication of our team seriously and will ensure your feedback is shared with the relevant management team for review.
We are disappointed that your experience has left you feeling that you would not use Big Motoring World again. Thank you for bringing your concerns to our attention.
Kindest Regards,
Big Motoring World
Very poor from Big Motoring World, Misleading Advertising
Very poor from Big Motoring World. Mum paid,£129 to move a car to this branch to view and the car had a terrible smell of cigarettes all of which was not disclosed on the advert of the car. Again the car had only one key and no V5 and this was also not disclosed on the advert. Felt it was money down the drain, as simple honest advertising could have prevented the expense. Both the branch and their head office wringed their hands and said nothing could be done about the money spent and refused to take responsibility for poor and misleading advertisement. This is not how a large company like this should be treating customers in this day and age. I bought my car from this company 4 years ago and this is why I had my family look to buy from them. The sales executive who we dealt with was very professional and helpful but the management handled this issue appallingly. Buyer Beware...
17 de agosto de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Wimbledon
Hi Ant,
Thank you for taking the time to share your experience. We’re sorry to hear that the vehicle did not meet your expectations when you travelled to view it, particularly regarding the cigarette smell, the single key and the V5.
We understand your frustration, especially given that you paid to have the vehicle transferred to the branch and feel that these details should have been made clear before you made that journey. We’re also disappointed to hear that, despite having previously purchased from us, you felt your concerns were not handled appropriately by management.
We appreciate your kind comments about the sales executive who assisted you, and we’ll make sure that feedback is recognised.
We’re sorry again that this experience has left you feeling let down, particularly after previously having a positive experience with us.
Kindest Regards,
Big Motoring World
Purchasing a car
Big Motoring World Wimbledon provided a great service.
Syed, the sales executive was very informative and explained every detail of the car and additional packages well.
Lucas, the handover advisor guided me through all the warranty details and set me up on the breakdown cover efficiently.
I'm excited to be driving the new car.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Wimbledon
Hi Frankie,
Thank you for your wonderful 5-star review!
We are so pleased to hear about your positive experience. We will pass on your feedback to the team.
Kindest Regards,
Big Motoring World
Before purchasing commitment difference…
Before purchasing commitment difference and when you come to collect it was totally different.
After sales service is not worthit.
17 de agosto de 2026
Resposta da Big Motoring World - Wimbledon
Hi Vivek,
We appreciate your feedback regarding the discrepancy and after-sales service. We are reviewing this to improve our processes.
Kindest Regards,
Big Motoring World
Stay away from this dealer
Stay away from this dealer, paid £129 for a car to be moved from enfield to Wimbledon, booked a test drive, car was waiting for me running, bit strange but i've done the test drive, all good, sales person parked the car and car wouldn't start again, dead battery, looks like the 200 point check is useless, while the selling process was ongoing they promise that they would fit a new battery and the car would be ready for pick up next day, next day come and no communication,no update,nothing, called several times no manager was available to give an update, receptionist told me he couldn't do nothing as his was just the receptionist, was promised a call back, never happened, tried to call and receptionist was picking up the phone and putting the phone down straightaway, after 7 attempts a manager picked up the phone to tell me the battery was requested and could take up to a weak to be delivered,i requested to pick up the car like that,that I could sort it out in a couple of hours, they have agreed, told them I would be on my way to pick the car, once there they took me to the collections team, waited for 45min and not a single soul asked me if I was being served, loads of staff playing around,joking ,having fun, doesn't look good when few customers are waiting for a long period,had to call a member of staff and let him know I was waiting for 45 min. Eventually they have decided to serve me, car was delivered filthy in and out, definitely a dealer to avoid.
16 de agosto de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Wimbledon
Hi Arnaldo,
Thank you for sharing your detailed feedback. We are truly sorry to hear about the numerous issues you encountered, from the initial test drive to the collection of your vehicle.
It is clear that your experience fell far short of the standards we aim to provide. We sincerely apologise for the dead battery, the lack of communication and updates, and the difficulty you faced in reaching a manager. We also regret the long wait times and the condition of the car upon collection. Your comments highlight significant areas where we need to improve our processes and customer service. We will be reviewing this internally to ensure such situations are avoided in the future.
Kindest Regards,
Big Motoring World
⭐ 1 Star
⭐ 1 Star - Very Poor Experience, Misleading Sales Tactics and Poor After-Sales Service
I had a very disappointing experience with Big Motoring World Wimbledon and would strongly caution anyone considering purchasing a vehicle from them.
I purchased a Tesla Model 3 2022 model and was sold a 3-year warranty covering the battery, drive unit, and other components. What I was not told at the time was that Tesla's manufacturer warranty already covered these major components until 2030, making this additional warranty appear unnecessary and poor value. Had this been explained clearly, I would have made a more informed decision.
To make matters worse, the vehicle was sold to me with faulty suspension, despite Big Motoring World claiming that every car undergoes a 200-point quality inspection before being sold. Based on my experience, I seriously question whether such a thorough inspection was actually carried out on my vehicle. A suspension fault should have been identified before the car was handed over to a customer.
The problems did not stop there. The car was also supplied with faulty wheel covers, which produced a loud banging noise whenever the vehicle went over speed bumps or potholes. This issue was immediately apparent during normal driving.
The after-sales service from the Wimbledon branch was particularly disappointing. I dealt with handover manager and handover advisor, who repeatedly assured me that they would contact me to arrange replacement wheel covers. However, after multiple follow-ups over several weeks, I was continually given the same response that replacement wheel covers had been ordered, yet nothing ever happened. I felt I was repeatedly misled and given false assurances instead of receiving actual support.
My experience has left me with very little confidence in Big Motoring World's quality control processes and customer service standards. I would strongly advise potential customers not to rely solely on the advertised 200-point vehicle checks and to carry out their own thorough inspections before purchasing.
Unfortunately, based on my experience, I would recommend avoiding Big Motoring World, especially the Wimbledon branch.
Pros: None that outweigh the issues experienced.
Cons: Misleading warranty sale, faulty suspension, faulty wheel covers, poor communication, and extremely disappointing after-sales service.
19 de agosto de 2026
Resposta da Big Motoring World - Wimbledon
Hi Usama,
Thank you for taking the time to provide such detailed feedback. We’re sorry to hear that your experience with our Wimbledon team has left you feeling so disappointed, particularly regarding the condition of the vehicle and the support you received afterwards.
We’re concerned by your comments about the suspension and wheel covers. These are exactly the types of issues we would expect to be identified and addressed as part of our vehicle preparation process, and we understand why discovering them after purchase would have undermined your confidence in the checks carried out.
We’re also sorry that you experienced delays and repeated assurances regarding the replacement wheel covers without receiving the resolution you were expecting. We appreciate how frustrating it must have been to have to follow up repeatedly over several weeks, and your comments about the communication you received have been noted.
Regarding the warranty, we understand your concerns about the value of the cover you purchased and the information provided to you at the point of sale. We aim to ensure that customers have clear information about the products they are offered so they can make an informed decision, and we’re sorry that you feel this was not the case.
We take the concerns you've raised about vehicle preparation, sales information and after-sales support seriously, and we will share your feedback with the relevant management teams for review.
We’re sorry that your experience has left you with this impression of Big Motoring World. We appreciate you bringing these issues to our attention and hope we can learn from your feedback.
Kindest Regards,
Big Motoring World
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.