Big Motoring World - Wimbledon Avaliações 

Extremely disappointing experience with Big Motoring World — AVOID!

One of the worst car-buying and after-sales experiences I have ever had. I purchased a vehicle from Big Motoring World and, within one day, discovered a serious fault with the hybrid battery. I had to take the car for diagnostics myself after just one day of ownership — something that should never have happened with a vehicle sold by a professional dealership.

What made the situation even worse was the after-sales experience. I repeatedly contacted the rejection team and specifically dealt with Verity, the manager, who did not even bother to call me back despite numerous calls and attempts to resolve the matter.

Big Motoring World also failed to properly acknowledge or accept that the vehicle had been sold with a fault. I was extremely concerned that I had been put in a position where my family of four was potentially at risk because of a faulty vehicle.

In the end, I had no choice but to involve the finance company to help me return the vehicle and resolve the situation.

The amount of stress, time and hassle this has caused has been completely unacceptable. Buying a car should give you peace of mind, not leave you chasing managers, arranging diagnostics and involving the finance company just to get a serious issue resolved.

I would not recommend Big Motoring World to anyone considering buying a vehicle. My experience with both the sales and after-sales service has been dreadful. AVOID and save yourself the stress and hassle!!

Staff was very welcoming and nice but spent too much time pushing warranties and finance plans even though I made it clear I wanted to buy the car outright without extras. Ended up spending 2 hours and 37 minutes, most of it waiting. Same process can be done in 15 minutes at a dealership.

I have had a hard few months my sister had a stroke 4 months ago and last monhth my brother died.
As the last car I bought from big mortoring world I liked "until it was stolen" I was aappy to go there again.
When I got home I realsied the key and there was only one is held together with sellotape I aimgine it could fall apart at any point. They refuse to replace the key for one that is not held together with sellotape So I have botifiec them I will escalltee to the Ombudsamsn. I was told by the salesman I could get a replacement key for £200 not so way more than that. I can not prove what I was told in order to make a saal but I certainc can show the key which actually rattles, I have just ordered a key from hte AA for £468

I reported an engine-bay noise on 4 July while my Renault Clio’s 90-day warranty was active. Big Motoring World first asked me to provide photographs of a noise, then made me find and pay for an independent diagnosis myself instead of arranging an inspection.

RAC confirmed a faulty water pump, but Big Motoring World still refuses to progress the claim without a separate repair estimate and photographs of failed parts. I am now stuck chasing third parties for paperwork simply to get them to consider a fault reported under warranty.

Five weeks later, they have neither inspected nor repaired the car. Their warranty process appears designed to transfer every cost, task and delay onto the customer.

⭐⭐⭐⭐⭐

I had a great experience with Sales Executive Ejon. From the very beginning, he provided excellent customer service and made the whole car-buying process easy and stress-free. He was friendly, professional, helpful, patient and really took the time to make sure I was happy with my purchase.

The car is great (I love it!), and I’m very pleased with my decision.

I would definitely recommend Ejon to anyone looking for a quality car and excellent customer service.

Also Lucas the Handover Advisor, was fantastic throughout the handover process. He was friendly, professional, and extremely helpful, making sure everything was explained clearly and that I was completely happy with the car before leaving.

Overall the staff were very welcoming, throughout the day. Many would often check in to make sure I was ok!

Thank you for making the whole experience such a positive one!

Come today to have a look for my son for his 2nd car and we were shown around by joe he had only started today but was very friendly and knowledgeble already would defo come back to him again

Lucas was amazing for the handover . We almost didn’t buy the car because we weren’t told about the luxury Tax at the time of purchase ( which was 2 days before the handover ) . The manager Mayla also stepped in to help and sort things out and was amazing . The Volvo xc40 .. so far is a dream car and ticks every box . So thank you Lucas and all the best in life . Thank you Mayla as well .We didn’t buy any extras even though they kept steering us in that direction .
Will definitely recommend Lucas .
Thank you .

Great experience purchasing our new car at Big Motoring World. Top notch facilities to make the process of buying a car enjoyable and fun. All the cars we viewed were spotless and in great condition.

The team in general are very welcoming and professional.

I would like to single out our sales executive Eijon who made the process of buying a new car fun and enjoyable. He was not a pushy sales person and provided clear information about finance and optional extras allowing us to make the hard decisions a breeze.

Wait times can be a little long during the viewing and purchasing process but there is a great refreshment bar and any staff member is more than happy to get you a drink while you wait.

You can probably find cheaper deals elsewhere but if you want great service and quality assurance, I am happy with our decision.

Note: I have not yet experience after care service with Big Motoring World. Hopefully I won't need to call them about anything too drastic.

We came to look at a car with an open mind not really sure on what I was wanting, immediately, Andeas and Miran were there to help, they did everything they could to give us the best deal possible. Although things were a little tricky from my side, they were still patient and professional whilst we made the decision and I fell in love with the MG!
Lucas finalised everything professionally and helpfully too, making sure we both triple checked everything before I left too. So a huge thank you to Andreas, Miran and Lucas, really helpful, friendly and professional throughout the whole process :)

Miran was brilliant at giving us some great options for the type of car we were looking for. We went to view a couple on the Saturday and came out with a new car on Sunday. All very efficient and everyone we dealt with was friendly. Big thanks to Miran.

The staff at BMW Wimbledon were not only very friendly but also extremely patient, which helps, because buying a car involves big decisions. At no point did I feel I was being put under pressure, and all my questions were answered in detail. The courteous manner of everyone we had contact with made the whole experience comfortable and pleasant.

Worst after-sales service I've experienced.
In my opinion, the advertised 3-month warranty is little more than a sham. The brakes were noted to be rusty, noisy, and ineffective. At Big Motoring's request, I had the vehicle inspected by their own recommended independent technician, who concluded that the brakes required urgent replacement.
Despite this, Big Motoring refused to authorise the repair. I find it deeply concerning that rusty, noisy, and ineffective brakes were not considered sufficient grounds for replacement under the warranty.
This experience has seriously undermined my trust in the company's after-sales service and its commitment to treating customers fairly. The outcome does not reflect the principles of acting in good faith, avoiding foreseeable harm, or supporting customers in pursuing their legitimate interests.
Based on my experience, I would urge prospective buyers to look beyond the headline warranty and carefully consider whether the after-sales support will provide the protection they reasonably expect when safety-related issues arise.

Paid £129 to have a car brought down from Peterborough. Photos were great, but when the car was delivered to the Wimbledon branch the drivers and offside rear door were smashed in. Despite repeated requests for the delivery charge to be returned on what I think is the very reasonable grounds that they delivered a smashed up car, they refused. No explanation, just outright refusal.

So, despite their reply and 4 emails I've sent since, they won't even reply to my emails and are ignoring all my requests

Sent more emails and still they ignore me. Don't even send an acknowledgement. Words are cheap and easy to put in a blithe reply like they did below. But, still they just took my money and delivered a smashed up car.

Everyone very helpful nothing too much trouble explained everything

Really good experience and woh give me my car key is Really nice person and good experience guy

We arrived at BMW in Wimbledon hoping to find the right used car for us. With the help of our excellent sales advisor we found " the one "
Thali was a gentleman, charming, patient,very helpful and knowledgeable. Nothing was too much trouble and we so appreciate that he never put us under pressure or hurried us. Thali is a superstar and a great asset to your company !
We paid a deposit on our chosen car and paid the remainder a few days later. Jasmine and Taylor were both super nice and competent with payment and final details.
Our experience with BMW in Wimbledon was 100% positive.
Thank you very much from 2 very happy + proud owners of a beautiful white VW T Cross !
Paul + Pia

Tayla was very helpful today during our handout , will come back.Imran was also amazing. Tayla is 1000% is a 5 star every step of the way. However Shasha 100% ruined our experience. Very disappointed and she tried to scam us out of a charger. Definitely would have been a great experience if shasha didn’t mess it up

Purchased: 30/06/26
We purchased a Kia Ceed from Big Motoring World in Wimbledon and it was hands down the worst car-buying experience we've ever had.
They rushed us for their bonus: That day, they pressured us to buy the car immediately because it was the end of the month — clearly chasing a sales target or bonus. We agreed to go ahead as a personal favor to the salesperson, rushing our own decision to help them out.
The lie during the sale: When we were purchasing the car, we kept saying that my partner needed to be the owner and the register keeper. They kept asking me to sign documents instead. When I questioned this, they told me not to worry — that it was only because they had engaged with me first, and that she would still be the owner. They lied to our faces to get me to sign. This was not an honest mistake. They deliberately misled us.
The mistake: During the sale, we clearly stated that my partner needed to be the owner and the registered keeper and that she was paying for the car herself. They still put my name on the invoice. A basic check would have prevented this.
The delay: We didn't even receive the invoice until three days after purchase — by which time we were already out of the country. So instead of enjoying our trip, we're stuck dealing with their error from abroad.
The consequences: This isn't just a paperwork annoyance. The mismatch between who paid and whose name is on the invoice creates a potential money laundering red flag, serious compliance issues, and problems with our self-assessment tax returns. I explained all of this to them in detail.
The customer service — absolutely disgraceful: I just called their customer service to resolve this. The representative kept repeating that they cannot amend the invoice because the car had already been sold, completely ignoring everything I said. I explained the tax complications, the financial compliance risks — she didn't care. She just repeated the same line over and over until she hung up on me.
Hanging up on a customer who is trying to fix your mistake? That is completely unacceptable.
A warning to future buyers: Their carelessness doesn't stop at the sale. Once they have your money, you are on your own. We are now considering escalation to Trading Standards and the DVLA to resolve this.
Bottom line: If you value correct paperwork, timely communication, and a dealership that treats its customers with even a shred of respect, go elsewhere. These people don't deserve your business.

I had a fantastic experience thanks to Thali. He walked me through the entire process of part-exchanging my car and made everything straightforward and stress-free.

He was incredibly helpful throughout the purchase, took the time to answer all my questions, and provided excellent customer service from start to finish.

The test drive was well organised, and Thali was attentive to my needs, making sure I was comfortable and had all the information I needed before making my decision.

I would highly recommend Thali to anyone looking to buy a car. Thank you for the excellent service!

⭐ 1 star — I would give 0 stars if that was an option.

My experience with Big Motoring World Wimbledon has been extremely disappointing, especially when it comes to after-sales support.

I purchased a car from their Wimbledon branch during the winter, so I did not have a chance to properly test the air conditioning. When summer arrived and I tried to use the AC, I discovered that it was not working. I contacted Big Motoring World for assistance, but instead of helping resolve the issue, I was told to take the car to Automotive Compliance Experts because more than 6 months had passed since my purchase.

At the time of purchase, I was also sold a Warranties2000 cover, which was presented as protection for potential problems with the vehicle. However, when I actually needed support, I was told that sudden electrical or mechanical faults were not covered. This felt very misleading and has left me extremely disappointed with the service I received.

I also have serious concerns about their advertised 200-point vehicle inspection, as my experience does not give me confidence that the checks are as thorough as claimed.

My advice to anyone considering buying from Big Motoring World: do your own checks, carefully read the warranty terms, and don’t assume additional covers will provide the protection you expect.

A very disappointing experience after purchasing a vehicle.