Black Katz Avaliações 

Great company who deliver exactly the job. Alex and his team found me a property in no time, the whole process was swift and enjoyable. In the past I had very bad experience with estate agents, this time it was simply a bliss. Alex in particular is very attentive and helpful in explaining the rental process. Highly recommended! Thank you London Bridge team

Very good letting company, the agent dealing with me Sam was able to get me a viewing and get paperwork done asap whilst juggling with work.

Avoid this agency at all costs. They show zero care for their tenants and fail to meet even the most basic standards of professionalism, decency, or responsibility.
It was one of the worst experiences I’ve ever had with a rental agency. Blak Katz provided truly awful service. Their response times were painfully slow, and their issue management was completely disorganized. The manager, Jamie, was the most arrogant person I’ve encountered—absolutely dismissive and unwilling to listen. Jamie should seriously consider a different career.
To make matters even worse, they take advantage of people who are not from the UK and may not fully understand the laws here. This exploitative behavior is not only unprofessional but deeply unethical.
They also raised the rent without any notice and ended a yearly contract after just 10 months, again without warning. We were left without heating for three months (October to December) during winter, and mold developed in our mattresses due to the property’s poor conditions.
After repeatedly asking to speak with the landlord about the ongoing issues, instead of resolving anything, they gave us a notice to vacate the property, claiming that we were a “waste of time and money.” This was not only offensive but incredibly unprofessional, leaving us in a difficult position—especially during the holiday season.
We left the property during the holiday season, but they continued to send us emails demanding rent for a period after we had already vacated—completely nonsensical and unfair.

Oh, where to begin with this comedy of errors? Everything that could have gone wrong, of course, went spectacularly wrong. When we moved in, the lock on the main door didn’t work—naturally—and it took them a brisk week to sort it out. But who needs security anyway? Then there was the charming mould adorning the bathroom ceiling, a feature we were promised would be addressed before moving in. Six months later, they finally got around to it—such efficiency!

The kitchen was another masterpiece. Windows stuck permanently open during winter? Delightful! Broken handles? Quaint! And the pièce de résistance: a palm-sized hole in the kitchen wall that offered us direct communion with the outdoors. Who needs insulation when you have fresh air 24/7? Six months of shivering later, these little quirks were finally fixed, just as we were growing fond of our frostbitten toes.

But the true test of their brilliance came when it was time to get our deposit back. Over 90 days since the tenancy ended, and we’ve been graced with email after email, each one a masterpiece of non-commitment. “We’ll have it sorted by next week,” they say, week after week, as if rehearsing for a play titled The Endless Wait. Oh, and we don’t even have a list of the deductions yet. Why rush perfection, right?

And let’s not forget the boiler. When it broke, they really outdid themselves—leaving us in the cold for a full week before fixing it. Because nothing says “welcome home” quite like living in a subzero tundra. Bravo! Truly, an unforgettable experience.

Reply to the company’s reply:
kindly don’t apologize for my feelings, apologize for your company’s useless inventory check / failed communication with the landlord which caused my feelings.
I will reply to Jamie, and would appreciate more empathy for tenants’ situation - after all I showed my empathy at the beginning when your company told me to be patient because the landlord is “old, stubborn, money conscious and doesn’t want to pay repair cost”. It would be great if you can also understand I was “cold, frustrated, and paid everything in time”

—//—
I am seeking professional help with the mental distress this agency has caused.

In Sep 2024, after visiting this property, I agreed to rent this property for two years. I and the agency had different preference regarding break clause, I wanted it to be 6 month, they wanted it to be 18 months. I said 18 months should be fine, with the premise that I can transfer the contract in the future to other tenants in case I need to leave before 18 months.

However the tenancy agreement they sent me shows 6 months break clause. I was happy, but emailed and called their staff to confirm if this is real, as it is different from the application form. The staff said yes, I should refer to the final contract. As this happened to another apartment I was visiting at the same time (the landlord wanted to sell his place in 1-2 years so only wanted short-term break clause), I said I understand and signed the contract happily.

In Nov 2024, I moved in. The apartment, despite had inventory check done by the agency. was in horrible state. There was no hot water, no heating, the induction cooking hub wasn't working, the drawers are completely broken...

And I emailed and called the agency EVERY SINGLE DAY, almost begging them to fix the issue. For three and half weeks, those issues were not fixed. They said the landlord is old stubborn and doesn't want to accept any of the offers from the contractors, they said he is money conscious and doesn't want to pay. Blah blah. I cried in the last week for few times asking if this is a big ask, to have at least heating during such cold winter in London. They said there is nothing they can do.

Eventually, I wrote an email to the local council asking for an inspection and told the agency I would schedule an appointment with the government department if they don't act, and I need compensation for the days when I could not really live in the apartment. The agency finally sent contractors, few days after I told them this. And when I followed up with the compensation request, they ignored me.

A week later, they started to call me, email me, whatsapp me saying was a mistake in the contract we signed - they meant 18 months break clause not 6 months, and asked me to sign the "correct" contract immediately. I was very confused, as they told me explicitly that I should refer to the final contract - for god sake, I even called them to confirm. I said I would consider carefully, given my experience with the repair issue. Plus, they never got back to my previous request regarding compensation. Then the manager kept pushing me asking for three times "are you saying once we compensate you, you will sign the new contract?" while I clearly stated these are two different things, but I for sure would not act when my previous issue is being ignored.

Honestly, the whole experience is horrible, horrible, and horrible. I was crying for help over the phone calls, listening to their busy line music because they pretended to be not there for picking up my phone calls. I was mentally distressed for living in a cold environment and physically sick. I was either completely ignored by them or pushed to do something beneficial only to them. I literally told my friends after those stressful phone calls, cyring, that I don't know why I am bullied like this and what's the point of living a life like this.

Please, do everything to avoid contacts from this agency if you don't want to get yourself into similar situation.

I have used Black Katz for 7 years to manage my flats. Clarry is my contact now. I have found her helpful both on the phone and by email. She is efficient and good at responding to my queries and the tenants' queries. I have found her to be fair to all of us.

Easy access, friendly, honest and efficient

Good, efficient service which is vital when dealing with tenancies. The Company upholds their integrity of being a leading agency providing for the needs of tenants and landlords alike.

I contacted Black Katz regarding a property advertised on their website and on Rightmove. I advised them that the advertised property has a long history of neighbour conflicts due to its poor condition and disrepair. I advised them I am directly affected. I offered to provide more details.

They completely ignored my messages. Instead, they found and brought an utter nuisance and a nightmare tenant to occupy the advertised property. The tenant is hyperactive all night, almost every night, stomping with all the force he can, slamming doors, dropping objects, using the spinning cycle of the washing machine at night times. He was approached civilly but the nuisance and the nightmare got worse.

The tenant and his guest/s (allegedly, on balance of probability) blocked my toilet (shared waste pipe) by using wet wipes for a few days. We told them not to use the toilet till it’s fixed. They kept using it and my flat was flooded with waste and faeces.

*Edit after Black Katz posted a reply:

The review is fair and reasonable, a last resort.

For the past 3 months I have been trying to deal with your nightmare tenant. I contacted the Landlord and I complained. I asked the Landlord for the agency details (no). I spoke to your nightmare tenant etc.

I even reported your nightmare tenant to Police for harassment and anti-social and threatening behaviour and crime reference was obtained.

The tenant introduced himself to me as a 'Lawyer' for big companies (corporate), and it turned out the tenant is nobody but a nightmare student. I leave that there.

You just recently started to act for the Landlord so you’re not aware of any previous historical issues or disrepair.

I am a tenant of the Landlord you’re acting for in the same building. I wrote to you in more than one occasion to advise you of issues regarding the advertised property and advised you that I am withholding rent payment due to these issues. You ignored my messages and went ahead and rented the property anyhow.

There was a legal dispute but the Landlord withdrew the claim as soon as I filed defence.

There will be a legal claim if you fail to discipline those kids that you chose and brought over my head constantly and persistently violating the sanctity and the peacefulness of night. Nuisance noise is not restricted to music and loud party.

Very streamlined and quick, and and reassuring

Thank you for your prompt service Gabriel! Your support and guidance as we searched for our flat was helpful and made the process seamless. You were always quick to respond to our questions and helped us complete steps in a timely manner. Your virtual tour of the flat was very thorough and informative. Thanks for your help!

Gabriel was really helpful, as well as Erika!

Tehya Muramoto has been in touch with me regarding my property rental in London. Not only I can vouch for her thorough and high efficiency and responses, she has been so conscientious to follow matters until the job is done perfectly.

Very good service received from Molly, on time.

BlackKatz whenever we needed it, the agency responded quickly, sometimes it was the Landlord's fault when it took a while. Ally has always been friendly and attentive, I can't say the same about other parts of the company. But overall it's a trustworthy agency. Thank you BlackKatz for the years of cooperation.

Asked for six months rent in advance, then failed to do any work in the property. When I called the receptionist spoke over me repeatedly on the phone and was extremely rude. Awful.

Ally has been super helpful with addressing our maintenance issues!

As a landlord, we find it very hard to get reasonable service from Black Katz. Charges are raised against us for work that is not warranted, inventories are not correct, and it is very hard to get responses to communication.
Tenants have to wait too long for deposit return etc.
Generally they don't do the job they are paid for.

As an update, after posting this we have had a very positive response from Black Katz management and our concerns are in the process of being addressed. It is possible our experiences were with an isolated branch or member of staff, and I will keep this review updated as we see how things progress.

My agent was Johnny who was really, really helpful. The communication was easy and super fast. I asked a lot of questions during my process & Johnny always responded me promptly & kindly. Erika, who helped me to do the administration also was professional & kind.
I was worried at first because the website was not user friendly in my opinion, but my experience with Johnny & Erika from Black Kats was fantastic.
I will definitely call them for my next move!

The move-in process was made very easy for us by Black Katz and Erika, our move-in manager. Erika and the other agents of Black Katz have given us excellent service, being very efficient yet friendly, patient and understanding. Will definitely recommend to any prospective tenants!