Black Katz Avaliações 

440
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have been using Black Katz for years. Zia is an exceptional leader of the Kentish Town branch - he is great at renting properties, finding the right people for you, and is generally just such a safe... Ver mais

Avaliado com 5 de um total de 5 estrelas

I'm extremely pleased with the service provided by Black Katz, and I'd like to especially mention Erika and Aidan, who assisted me with my apartment search and the entire move-in process. They were ve... Ver mais

Avaliado com 5 de um total de 5 estrelas

Black Katz have been really helpful in finding a nice property quickly. We approached them looking for something very specific and Tom was able to show us two beautiful properties in our desired area... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

My daughter and her friends moved out of a Black Katz managed property in SW2 in mid September at the end of their tenancy. They still have not had a penny of their deposit returned to them. Despite... Ver mais

Detalhes da empresa

  1. Dinheiro e Seguros

Escrito pela empresa

We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs. We began in 1992 and now have teams in offices throughout London. The size and success of our service results in our letting a property every 100 working minutes! Black Katz is accredited by Safe Agent - a Government backed accreditation scheme which offers peace of mind to landlords and tenants through the knowledge that the firm they are dealing with offers clearly defined levels of customer service.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

440 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(440)

32 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Students give this agency a wide berth

It hurts me to give this company 1 star as they are completely unworthy of that. My daughter and her friends finished their tenancy in September 23 (Brixton) and have yet to receive a penny back from their deposit despite numerous emails and calls which have been left unanswered. Yes, they may have been students but they looked after and left the house clean and tidy with my daughter working round the clock before handover to ensure it was spotless (she was that keen to promptly receive her money back!) The company were also unhelpful when the flat was broken into and personal possessions stolen, leaving the young women feeling very vulnerable. These young women have been disregarded and ignored for 6 months now, presumably in the hope they will go away and stop seeking recompensation, especially as the property has had new tenants for 6 months now. It is a shame flat deposits are no longer kept with a central government agency as this could've been sorted out a long time ago. I most certainly would not recommend this agency, especially to students who they presumably bank on graduating and moving on out of area and out of mind.

28 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Now Resolved thanks… but took too long

My daughter and her friends moved out of a Black Katz managed property in SW2 in mid September at the end of their tenancy. They still have not had a penny of their deposit returned to them. Despite many, many emails detailing the financials, Black Katz respond extremely slowly and then only to ask the same questions that have already been answered. Stalling tactics. They are holding a large sum of money unfairly. Highly unprofessional.
Such a shame as the initial letting agent was so lovely and the start of the letting process relatively decent.

25 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you to Tom from Black Katz for…

Thank you to Tom from Black Katz for his effort at home showings and his quick communication and finding the home we wanted promptly.

12 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Black Katz

Thank you for your 5 star review good luck in your move Kind Regards The Black Katz Team

Avaliado com 4 de um total de 5 estrelas

Seemless process

Vincenzo has been quite diligent with the viewing, negotiations and support during the whole process. Thank you so much!

25 de janeiro de 2024
Avaliação não solicitada
logotipo da Black Katz

Resposta da Black Katz

Thank you for your remove so glad Vincenzo help you during the letting process enjoy your new home. Kind Regards The Black Katz Team

Avaliado com 5 de um total de 5 estrelas

I highly recommend Black Katz in London…

I highly recommend Black Katz in London Bridge, Sandro and Tim were extremely helpful and friendly and helped me to get the property I really wanted. It's rare to find this kind of estate agent in London.

13 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Black Katz

Thank you so much Pedro for you 5 star review, glad to be of help Kind Regards
The Black Katz Team

Avaliado com 5 de um total de 5 estrelas

Tom and Black Katz team were incredibly…

Tom and Black Katz team were incredibly professional and made the letting experience super easy. We recently moved to London and visited 15 different properties in the space of two weeks. Black Katz were by far and way the most professional letting agents we met with. couldn't recommend them highly enough!

26 de janeiro de 2024
Avaliação não solicitada
logotipo da Black Katz

Resposta da Black Katz

Thank you George for your 5 star review Kind Regards The Black Katz Team

Avaliado com 5 de um total de 5 estrelas

Amazing Aidan

Aidan of Blackkatz is a star. Right from the viewing throughout the whole process, he was always available to help. His professionalism and kindness are second to none. I would recommend him and the Blackkatz to anyone looking for a property. I also want to thank Erika , for helping with the process. You all are amazing.

27 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience so far!

Our experience with BlackKatz has been great so far with renting a property in a very busy market in London. Especially Johnny who was so friendly and helped us, answering every question we had until we got the flat.

17 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Jonny was extremely helpful in getting the tenancy agreement sorted and Erika on the onboarding team is also super speedy. I've dealt with my fair share of letting agencies and this is by far the best service I've had. Thanks a mill Black Katz team 🩷

31 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service! Helped us with all processes from start to finish. Johnny is an amazing agent, very friendly, and extremely helpful. Highly recommend!

5 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was helped by Johnny

I was helped by Johnny, who was great! He was very helpful when liaising with the landlord and responded to texts and phone calls very quickly.

31 de agosto de 2023
Avaliação não solicitada
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Resposta da Black Katz

Thank you Hamish for your 5 star review Johnny is a great member of the Black Katz team and will really appreciate this positive feedback. Kind Regards The Black Katz Team

Avaliado com 5 de um total de 5 estrelas

Tehya at Black Katz has made our…

Tehya at Black Katz has made our experience with the letting agency so much better.

Initially, communication from them was slow and not great but as soon as Tehya got on the job, every maintenance issue was quickly resolved. Our heating was broken and was fixed within 3 hours of us reporting the issue. 10/10 work

27 de novembro de 2023
Avaliação não solicitada
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Resposta da Black Katz

Thank you Ella - Rose for your 5 star review Tehya is a great member of the Black Katz team and will really appreciate this positive feedback. Kind Regards The Black Katz Team

Avaliado com 1 de um total de 5 estrelas

Fake properties to entice you

They add nice properties to their website or Rightmove but when you enquire, the property was "let" last night. They do however have another property available which isn't as nice and is more expensive. Very shady tactics which they have used multiple times.

15 de novembro de 2023
Avaliação não solicitada
logotipo da Black Katz

Resposta da Black Katz

Sam,

We can assure you that all properties to let are to let; the problem is that the rental market is very fast and with Demand far outstripping Supply properties come on to let and often go very fast. Often a property is put online and there are already viewings set up on it from existing tenant applicants and soon after going online is let.
If you can please email me directly your requirements we will do all we can to assist tash@blackkatz.com
Look forward to hearing from you.

Avaliado com 4 de um total de 5 estrelas

Gary & Tehya—great customer service in a difficult housing market

I enquired about a Black Katz property through Rightmove and Senior Lettings Negotiator Gary was quick to reach out to me to follow up on my interest and requirements. He played an instrumental role in helping me secure a great property in an even better location in Central London over the holidays last year. And Maintenance Manager Tehya continued with the professionalism answering all my queries and addressing concerns over the period of my tenancy. My experience with Black Katz would have been very different without them.

15 de setembro de 2023
Avaliação não solicitada
logotipo da Black Katz

Resposta da Black Katz

Many thanks Aditi for your review.
Gary and Tehya our great members of the Black Katz team and will really appreciate this positive feedback.
Thanks again.
Regards,
The Black Katz Team

Avaliado com 5 de um total de 5 estrelas

Johnny from the West Hamstead branch…

Johnny from the West Hamstead branch was extremely helpful with my property search. He was advising on every question and sent to me the best properties matching my criteria.
Highly appreciate his assistance.

1 de novembro de 2023
Avaliação não solicitada
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Resposta da Black Katz

Thank you Paulina for your lovely review good luck in our new home. Kind Regards The Black Katz Team

Avaliado com 5 de um total de 5 estrelas

I would recommend anyone to Black Katz

I would recommend anyone to Black Katz, everyone who we dealt with were kind, caring, professional and ready to go the extra miles to help. In particular Tom, who was absolutely wonderful.

1 de agosto de 2023
Avaliação não solicitada
logotipo da Black Katz

Resposta da Black Katz

Thank you for your 5 star review much appreciated, good luck in your new home. Kind Regards The Black Katz Team

Avaliado com 3 de um total de 5 estrelas

some good, some bad

on the whole black katz isn’t good at sorting maintenace issues and other admin, but whoever Tehya is they always seem to be great at sorting things out so honestly 5 stars for them, 2 stars for the company

12 de setembro de 2023
Avaliação não solicitada

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