Blacks - Brighton Avaliações 

964
O TrustScore é 5 de um total de 5

4,9

8-9 North Street, BN1 1EB Brighton, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I popped in-store on a whim after seeing a pair of trail shoes discounted online. The new store looks great, and I found the staff very friendly and informative, Jude in particular. Although I didn’t... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

The Jacket sent is fine but they delivered it in just a plastic bag. One layer of not very thick plastic. It’s an expensive foam filled lightweight jacket that could have easily been damaged. Not suit... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We went to Blacks shop in North St Brighton today and were politely met by Jude as my wife wanted to get some new hiking boots. Benn took over as Jude went to lunch and he was extremely helpful and a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

5 star service from Jude, who knows his product range, inside and out. I arrived 5 mins before store closing and he still gave me his time, positive energy and enthusiasm which was really app... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. Loja de roupas desportivas
  3. Loja de bolsas e malas
  4. Loja de Artigos para Acampamento
  5. Loja de artigos de corrida
  6. Loja de Calçados

Sobre Blacks - Brighton

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contato

  • 8-9 North Street, BN1 1EB, Brighton, Reino Unido

  • 01273 964920

4,9

Excelente

O TrustScore é 5 de um total de 5

964 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(964)

3.419 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Another outstanding customer service from Mike at Brighton shop

Another outstanding customer service in the Blacks shop in Brighton! Mike was extremely knowledgeable and he took his time to measure my feet. I have learned that one of my feet are half size bigger and I have been wearing the wrong size for my walking boots. Therefore, after trying few different pairs, Mike offered me a great pair of Scarpa walking boots.
Exceptional customer service! I will definitely return again and recommend this shop and their staff to anyone!
PS: I will like to mention Jude too, which kindly has helped me on a different occasion. As well as the lovely representative at the till, which I don't know her name. She helped me to replace a different pair of walking shoes.

7 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Happy to find a pair of ideal shoes

I tried to buy a model of shoes but there was no right size. Lily was very patient and helpful and finally I found another style that fit me.

6 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent service from Harry

Excellent service from Harry

5 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Boot fitting with Mike

I had a boot fitting session with Mike, he was absolutely amazing. His depth of knowledge on all things hiking was impressive. He is super friendly and helpful. I walked away very happily with great boots and insoles to help my feet when walking.

The rest of the staff were also very sweet and helpful.

If you are looking for new boots ask for Mike!!

30 de outubro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Mike and team were really helpful

Mike and team were really helpful. 😊thank you

30 de outubro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Mike The Super Star ⭐

I recently bought a Rab down jacket from Blacks in Brighton, and I have to give a shoutout to Mike. His expert knowledge was impressive and really helped me make an informed decision. He answered all my questions and provided great advice on the best jacket for my needs. Thanks to Mike, I left the store feeling confident in my purchase. Highly recommend seeking him out for any outdoor gear needs!

27 de outubro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

A huge thanks to Soraya at Blacks in…

A huge thanks to Soraya at Blacks in Brighton who could not have been more helpful. She really went out of her way and clearly knew her stuff. We both bought a new pair of Merrells and she was spot on with her advice. I hope she tries out the walks we suggested (and the roast afterwards ☺️) So nice to meet such a lovely salesperson.

26 de outubro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service from Blacks in Brighton

Went into the Brighton branch of Blacks looking for a Berghaus waterproof jacket to link up with a fleece I bought earlier in the year. Eloise served me and showed me the colour options available and then put my existing fleece together with the new waterproof. Explaining how the 2 way zips & clips all went together. Very helpful but no pressure. Thank you

26 de outubro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great staff

Very helpful and knowledgeable staff

25 de outubro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Was in the market for a new waterproof…

Was in the market for a new waterproof jacket - Magda & Eloise were very knowledgeable about the products and helped me choose the right jacket.

25 de outubro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Really lovely staff who were very…

Really lovely staff who were very helpful.

24 de outubro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Got some fantastic advice from Mike on…

Got some fantastic advice from Mike on a new headtorch. Had phenomenal expertise and was happy to share and make sure I got what I really needed. Thanks for a great experience!

23 de outubro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I was served by Jude back in august

I was served by Jude back in august. He was really helpful over the phone and in person.

19 de agosto de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Fantastic welcome and lots of help from…

Fantastic welcome and lots of help from Soraya while I tried on walking boots. She was friendly and super helpful.

19 de outubro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent advice from Alina

Excellent advice from Alina, who is very knowledgable. We needed a lot of cold weather gear for a trip to Antarctica! There is such a lot of great gear to choose from.

10 de outubro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Just to say that Eloise was increíble

Just to say that Eloise was increíble. I have a long list of items to buy for a trip to Iceland and she was willing to helping me out from the moment I asked her till the purchase of the items. She was kind, friendly and so patient. She went through every item and came up with alternatives and suggestions if the item was not in stock. She has made such a difference today . I am a very happy customer thanks to her. She is great

20 de outubro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Anastasia was extremely helpful

Anastasia was extremely helpful and very, very patient . She gave good advice and was very knowledgeable about the products.

20 de outubro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Avaliado com 4 de um total de 5 estrelas

Good service and excellent range.

Good service and excellent range.

20 de outubro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thanks for taking the time to leave us feedback. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service and good prices too

I was greeted by Blossom as I entered the store to try out some walking shoes. She was very helpful and remained cheery and polite throughout my visit, even when I asked to try on the 9th pair of shoes!
Great service - thanks very much Blossom

19 de outubro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Helpful worker and good pric

Soraya was very helpful and friendly and helped my wife choose the right to walking shoes for her. Muchos gracias Soraya.

19 de outubro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

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