Went to pick up my parcels. The email said photo ID but didn't specify any particular type. I presented 2 different photo ID's (NHS & university). The lass & her manager said these were unaccept... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had a good idea of the make of walking boots that might purchase and was given time to browse and look at the range available. I was then approached by a friendly member of staff who brought me a pa... Ver mais
A empresa respondeu
I HAD EXCELLENT EXPERT CUSTOMER CARE FROM ROBIN. HE KNEW ALL ABOUT THE ITEMS I WAS ENQUIRING ABOUT MEANING I COULD MAKE AN INFORMED CHOICE. I BOUGHT EXTRA ASSOCIATED GOODS BECAUSE I TRUSTED HIS ADVI... Ver mais
We received great customer service and support from the staff when buying some hiking shoes and socks. They were attentive, friendly and helpful. We left feeling really happy with our purchase, and sp... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de equipamentos e roupas para atividades ao ar livre
- também em
- Loja de artigos de corrida
- Loja de Artigos para Acampamento
- Loja de bolsas e malas
- Loja de Calçados
- Loja de roupas desportivas
Sobre Blacks - Bromley
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contato
65 High Street, BR1 1JY, Bromley, Reino Unido
- 02036 758118
4,6
Excelente
430 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy exchange thanks to the helpfulness of the shop staff
I had chosen the wrong sized fleece originally but it was easy to return it to the shop and I was sent the correct size very promptly thanks to the efficient and friendly service in the shop in Bromley.
1 de outubro de 2023
Resposta da Blacks - Bromley
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Went in to look for some nikwax as I…
Went in to look for some nikwax as I was running low. They had what I wanted and got a great deal
25 de setembro de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Very helpful and informative
3 de outubro de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Staff member very helpful and…
Staff member very helpful and knowledgable, made sure I got a good deal, even if it meant me buying a Kendal Mint Cake 😂
28 de setembro de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Helpful and professional
I went in to buy a pair of zip-off trousers but there weren’t any in store and Josh suggested I try the ones you could roll up and button down instead. This was a useful alternative as it serves the same purpose and means you can’t lose the zipped off bits! The alternative works even better than what I originally wanted so always worth talking to the experts in the store. Thank you!
24 de setembro de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great service
Great service. Was looking for specific walking shoe that wasn’t on display but the staff member who served me was able to quickly find me the shoe in their storage. He was very knowledgable about the shoe too. Thanks
21 de setembro de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Very helpful staff
Very helpful staff, letting you know about useful offers. Definately a go to place for outdoors apparal.
18 de setembro de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Extremely helpful team
Extremely helpful team. Good range of products- especially for a small shop.
14 de setembro de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Outstanding service with knowledgeable…
Outstanding service with knowledgeable staff on all products
13 de setembro de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very helpful
Very helpful assistant who walked us through all the kit we needed for a school camping trip for our son. No strong selling, just good advice and sensible suggestions. Great!
9 de setembro de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
A sympathetic salesman
The salesman listened to me and was very accommodating about exchanging my walking shoes and recommending a better pair.
11 de setembro de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Blacks Customer Care Team
Perfect for DofE shopping!
We came to the store to get my daughter kitted out for her DofE hike (boots, jacket, hike pack etc). The staff were really knowledgeable and friendly AND there was a 20% reduction on top of the existing discounts, so I was really pleased about the price too!
11 de setembro de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Got the saleFriendly
Friendly, helpful patient staff, happy to demonstrate chair products culminating in a sale !
11 de setembro de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi ,
I hope you're well and thank you for leaving us such a great review.
I am happy to hear that you had a great experience with us and that you were able to find something you wanted.
If there is anything else you would like to discuss regarding the order, please contact us on onlinereviews@blacks.co.uk and quote us the TrustPilot reference number: TP1033 along with the order number and the full billing address including postcode.
Kind regards.
Blacks Online Review Team.
Excellent service
Excellent service. Thank you Jason for your time and patience. I have a great pair of new boots :)
31 de agosto de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Eloise provided excellent service
Eloise provided excellent service, was knowledgeable of the products and informed of a great offer which provided be with a lovely saving
30 de agosto de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent friendly assistance.
Sale Boots were very clearly displayed and labelled outside.
I was greeted near the door and sent to the shoe area. Lottie, the assistant there, was then extremely helpful and very genuinely friendly.
It all worked well and there was the bonus of a pleasant chat with Lottie.
29 de agosto de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Excellent value and very helpful staff
Excellent value and very helpful staff. I had to leave shp because just kept seeing excellent quality stuff at very good price.
28 de agosto de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Small but efficient shop
Small shop, and I was worried I wouldn't find what I needed, but it's amazing how much they can fit in there! Friendly and efficient staff (I was served by Sandra who was very helpful and polite). Good shop!
26 de agosto de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi James,
I appreciate you taking the time to leave us this review.
I am pleased to hear that you are satisfied with the service you received in one of our stores with the help of Sandra,
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Arman,
Blacks Online Review Team
Small store with very friendly and…
Small store with very friendly and helpful staff
24 de agosto de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Eloise was very knowledgeable and kind…
Eloise was very knowledgeable and kind when serving me with my boots. Such a friendly person!
17 de agosto de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
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