I had a good idea of the make of walking boots that might purchase and was given time to browse and look at the range available. I was then approached by a friendly member of staff who brought me a pa... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
It is the second time that I had a bad experience at the store in Bromley. The staff behaved as if we were intruders, interrupting their chats. Some items had no labels, there were 2 of 3 people actin... Ver mais
A empresa respondeu
I was looking for some walking boots for my son’s upcoming scout trip and the staff at this store were so incredibly helpful. They were very knowledgeable and made me choose the perfect pair. The stor... Ver mais
A empresa respondeu
I HAD EXCELLENT EXPERT CUSTOMER CARE FROM ROBIN. HE KNEW ALL ABOUT THE ITEMS I WAS ENQUIRING ABOUT MEANING I COULD MAKE AN INFORMED CHOICE. I BOUGHT EXTRA ASSOCIATED GOODS BECAUSE I TRUSTED HIS ADVI... Ver mais
Detalhes da empresa
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de roupas desportivas
- Loja de bolsas e malas
- Loja de Artigos para Acampamento
- Loja de artigos de corrida
- Loja de Calçados
Sobre Blacks - Bromley
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contato
65 High Street, BR1 1JY, Bromley, Reino Unido
- 02036 758118
4,7
Excelente
428 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Top of the range
I’ve been a customer for decades. And it’s difficult to fault the staff, customer service, or the product selection. I found the several managers of particular high and professional service. Friendly, courteous and helpful.
31 de julho de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Excellent service.
24 de julho de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Really helpful staff
Really helpful staff when buying some walking shoes. Very polite and patient with us while we tried different sizes. Thank you!
22 de julho de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Very helpful and cheerful staff
Very helpful and cheerful staff . Needed hiking shoes for my daughter … for her summer camp !
Had a very pleasant experience.
Thank you!
20 de julho de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Really kind helpful staff.
17 de julho de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Needed some waterproof trousers as I’m…
Needed some waterproof trousers as I’m going on a bike trip next week. Found what I wanted straight away, no queue at the till and the assistant told me about the half price offer on neck warmers, very handy on the bike.
15 de julho de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Super helpful
Went in to return an online purchase, which was handled without issue. Robin was super helpful with advice on my questions on equipment for an upcoming adventure. Definitely recommend.
2 de julho de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great experience at the Bromley store
Great experience at the Bromley store. Very helpful staff got everything I needed plus a discount for D of E. Fantastic..
23 de junho de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Very good helpful service.
13 de junho de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
I was welcomed in to the store like I…
I was welcomed in to the store like I was an old friend and the old man called chris. He took his time to explain everything to me and was just a delight to talk to. I would definitely recommend Bromley blacks as they’re all so nice and polite. He help me find a device for when my nan needs the bath room out hiking I didn’t even know there was a thing called a she wee. My nan will be so pleased. Thank you so much and got bless.
12 de junho de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Really helpful and friendly staff. The member of staff who helped was…
The member of staff who helped was friendly, polite, helpful and gave me great advice. Really helped and made it an excellent experience.
9 de junho de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Excellent place
Excellent place. Helpful staff. Good quality products.
11 de junho de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Super sales staff
Sales staff member was super helpful, and flagged that we were entitled to a 15% DofE discount. Great customer service. Apologies I didn't catch the girl's name.
11 de junho de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
I appreciate you taking the time to leave us this review.
Thank you for your feedback, this helps us to improve our service for everyone.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Mohammed,
Blacks Online Review Team.
Kain is the difference that made a…
Kain is the difference that made a difference on this hot day!
Excellent customer service skills and patience.
SJ
8 de junho de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff in the Bromley store - we were looking for hiking boots and needed some advice on which ones to get - thank you to the member of staff who assisted us for your advice and for getting various different boots for us to try on!
3 de junho de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent helpful staff
Really helpful staff. Made shopping a pleasure. Wish all shops had this level of staff service.
3 de junho de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Continued good service at Blacks in Bromley
My second trip to Blacks in Bromley in a couple of months, and again I received helpful and friendly service, and managed to buy all of the products that I needed. Good prices too!
25 de maio de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
I was looking for the walking pole
I was looking for the walking pole, good selection. Jason has kindly advised me and answered all my question. I am really pleased with the service I received and my purchase.
24 de maio de 2023
Avaliação não solicitada
Had everything I needed
Had everything I needed! Takes cash. Chris and his colleagues are all incredibly helpful and will endeavour to do what they can to get what you need.
23 de maio de 2023
Avaliação não solicitada
Resposta da Blacks - Bromley
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
The products were everything I wanted…
The products were everything I wanted and when I contacted the customer service team about an question I had, they relied promptly and politely.
10 de maio de 2023
Resposta da Blacks - Bromley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
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