Very welcoming and helpful staff. Especially staff member Kate. But also her colleague whom I didn't get her name. Both an asset to this store/company.
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
A well stocked store with a good range. Staff were proactive and friendly and worked well as a team. Kate was particularly patient with getting almost every size of shoe down for me!
A empresa respondeu
Purchased a pair of merrell walking shoes and brasher walking trousers. Abby was helpful with having to go upstairs to the stockroom to get several pairs in 2 sizes. Had visited with a friend at the w... Ver mais
A empresa respondeu
Was served by Mel on the morning of Tuesday 24 March 2026. Mel noticed that I was looking at walking boots and quickly came to assist me. She was very patient and knowledgeable. Having tried on many... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de roupas desportivas
- Loja de bolsas e malas
- Loja de Artigos para Acampamento
- Loja de artigos de corrida
- Loja de Calçados
Sobre Blacks - Salisbury
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contato
17 New Canal, SP1 2AA, Salisbury, Reino Unido
- 01722 447476
4,7
Excelente
462 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service today from james and…
Great service today from james and Matt. No problem with bringing my dog in store and clear responses to my questions. Thanks
17 de janeiro de 2025
Avaliação não solicitada
Prompt and friendly service
Prompt and friendly service, excellent discount. James and Haydn were extremely helpful as was their colleague, whose name I've forgotten.
16 de janeiro de 2025
Avaliação não solicitada
Really helpful and friendly chap served me and had great knowledge of the products. I found what I wanted and bought it. Perfect
Really helpful chap served me and
7 de janeiro de 2025
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
30% discount not clear
There was a number of large signs that stated there was 30% off everything. However when the members of staff were asked how much would a pair of Montane Respond gloves be after 30% was deducted he took them and scanned them and said “they are £42” which was exactly the same price on the printed tag. His attitude was brusque and unhelpful, he appeared to find working on a Sunday was a personal inconvenience. The signage was unclear and so was the labelling.
29 de dezembro de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Good brands but poor service
We went to Blacks in Salisbury to look at walking shoes and boots. They had a good range of walking shoes and boots (brands and types) and we bought two pairs (men's boots and women's shoes) at a good price.
When requested we got answers to our questions but we were left to our own devices to try the items on and make a decision. Tbh the customer service needs to improve (e.g. proactive customer engagement) and isn't a patch on the service you get at Cotswold Outdoor.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
The young man that served us was very…
The young man that served us was very helpful. He knew just by looking at my son exactly what measurements he was as he said he used to work at Moss Bros. He was therefore able to advise me on exactlythe right size I needed. Great.
22 de novembro de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
A very pleasant shopping experience for…
A very pleasant shopping experience for walking boots. James was helpful friendly and knowledgeable.Thank you.
17 de novembro de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent service from James
Excellent service from James who had to go on a hunt in the store room to find what we wanted in the right size. Thank goodness the stock record was right!
9 de novembro de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Resposta da Blacks - Salisbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Exchange walking boots
I was served by Alex who was extremely helpful and knowledgeable. I needed to return some faulty boots and was so impressed with how Alex dealt with the (quite complicated) process. Well done Blacks, awesome service
28 de outubro de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
James was very helpful in store today…
James was very helpful in store today thank-you:)
26 de outubro de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
We were served by Katie
We were served by Katie. She was very friendly and helpful and made all the difference to our shopping experience. A very good range of products at a fantastic price.
24 de outubro de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
James the new manager and the staff in…
James the new manager and the staff in Salisbury wr v helpful
23 de outubro de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Great service from Katie
Great service from Katie - thank you!
23 de outubro de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Served by Katie while choosing new…
Served by Katie while choosing new walking boots. Excellent, friendly service. Highly recommended.
21 de outubro de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
I needed a pair of walking boots & the…
I needed a pair of walking boots & the lady was fantastic she kindly brought out 10 pairs of different boots in my size & I purchased the perfect pair for me. Amazing thank you.
20 de outubro de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Informative yet friendly
Informative yet friendly, still
19 de outubro de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Exchanged boots
I purchased a pair of walking boots which became very uncomfortable after wearing them only a few times, so I asked what my options were and I was told that I could return them so I did and upgraded them to a better pair and purchased some gaiters as well all the staff Maisie, Craig and Tegan were very helpful and friendly,I will be back soon thankyou Adrian.
16 de outubro de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Great staff
Great staff, Maisie was very helpful with assisting in finding the right jacket. Very polite and knowledgeable. Definitely be back again.
18 de setembro de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Thanks Emma.
Once again I was assisted by a very helpful, patient and polite young lady who helped me with good product information. Thanks Emma.
14 de setembro de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
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