Blacks - Sheffield Avaliações 

1.467
•
O TrustScore é 5 de um total de 5

4,9

69 The Moor Shopping Centre, S1 4PF Sheffield, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Stevie and Adam were really knowledgable about the products and took as much time as I needed to help me find the right waterproof coat and boots for me. A great shopping experience and a satisfied cu... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Easy to use website, doesn't make it clear that click and collect is free. Decent prices. Nice friendly staff at pick up. Good quality items

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Stevie, the manager advised me how to park in the loading bay when I came to pick up the jacket. Jade served us when we arrived and was extremely helpful, making our shopping experience very satisfyin... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. também em
  3. Loja de artigos de corrida
  4. Loja de Artigos para Acampamento
  5. Loja de bolsas e malas
  6. Loja de Calçados
  7. Loja de roupas desportivas

Sobre Blacks - Sheffield

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contato

  • 69 The Moor Shopping Centre, S1 4PF, Sheffield, Reino Unido

  • 01143 999828

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(1.467)

3.893 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing customer service and very helpful team!!

Such a lovely team! Thank you so much to Stevie, Maddie and Rio who were so helpful and kind. They helped my family choose a Tent and was able to give us all the information we need and tips as well. I recommended the shop to our friends and they all came and purchased at this store! Best customer service ever! Thank you so much and wishing you all the best!!!

22 de abril de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic customer service…

Absolutely fantastic customer service from Simon in the shoe department.

Incredibly knowledgeable about all the different brands and their foot profiles.

Amazing service.

7 de maio de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Happy camper

Came to pick up a tent Ribble 3 Eurohike tent and was very happy with my purchase, which was very nicely priced!
I was served by a lady called Emily who was absolutely fantastic, super friendly and brought a proper smile to my face!
10/10, keep it up Em!

29 de abril de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Extremely knowledgeable and helpful staff

Fantastic service and help and advice from the Moor shop. I needed to update some of the camping equipment for our scout group and Adam was extremely knowledgeable and helped me find the right replacements. He really knows his stuff and is a credit to the store.

19 de abril de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Blacks Sheffield the moor .

Blacks Sheffield the moor .

Had a really great experience dealing with a staff member named Adam. Each time I have been into store he's been a great help . He helped me set up a osprey backpack that wasn't bought from the store due to not stocking the item . He is extremely knowledgeable and offers great advice on products.
You can tell he has a passion for camping and walking outside of his work environment. He is a credit to your chain of stores . Shame not all staff members in store share his attitude to serving customers.

25 de abril de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Not RIP Off Merchants By A Long Way

Fantastic service, the big lad with the beard has so much knowledge of the great outdoors.
Must be nice to know the best equipment for me needs and didn't try to rip me off with more experience items that I didn't need. Experienced staff is essential in a store like this and these guys have it in spades.
This is my go to store from now on .
Thank you for taking time to help and also for your friendly service.

18 de abril de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Pathetic customer service!

Pathetic customer service!! I was at sheffield city centre store today, and purchased three iteams, the person at check out was way too rude, making faces and ignoring my general questions.
Thank god they are closing this store. With the current attitude of staff they were not able sustain long. Me and my husband always had bad customer experience in this store.
Overall the store offer quite good deals esp on shoes

17 de abril de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great stuff very friendly and

Great stuff very friendly and. Very helpful

13 de abril de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Good selection of products and great…

Good selection of products and great prices,staff very helpful and friendly.

3 de março de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

What a fantastic customer service we…

What a fantastic customer service we received today in Blacks, The Moor, Sheffield from Emily. My son is going to Kenya on a planned trip and Emily went above and beyond with helping us with queries and expert advice on what we needed etc. nothing was too much trouble. All of the staff in store are equally great and we’ve only been twice but each time has been the experience has been the same - extremely helpful, offering suggestions and product info. All of them are assets to your company. Thanks so much!

8 de março de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Transphobic staff

Both the staff members I delt with made transphobic comments to my face, loudly, in front of about a dozen customers. One with a look of disgust on their face, one with a smile.

8 de março de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Thanks, Adam!

Adam helped my family for about half an hour. He brought us several different pairs of walking boots and gave practical advice, all with friendliness and good humour. Explained various options available. We came away with perfectly fitting boots that saved us quite a bit compared with other shops, including online. Clearly the staff get on and know what they are talking about! Says 'closing down', but seems to be a rebrand from Blacks to GoOutdoors. Thanks, Adam!

6 de março de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Avaliado com 1 de um total de 5 estrelas

"Closing down sale!" SCAM

Visited on Saturday 01/03. They have signs for a "closing down sale". But they have clearly inflated prices prior, to make items look discounted. A lot of their items can be purchased from GoOutdoors for less than their " sale" price. I noticed straight away by the ridiculous "was" prices on items I knew would never sell for that. Very dishonest pricing strategy, you won't be making a saving. Go to GoOutdoors or shop online instead.

1 de março de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Spot on service

Spot on service, helpful and knew straight where to point me

22 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Emily Adam Rio were all amazing an made…

Emily Adam Rio were all amazing an made it a fun shop!

20 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

Brilliant customer service. Adam was really knowledgable about the products, gave me a broad range of alternatives and narrowed down the search, identifying my needs.
Excellent store and a credit to the outdoor industry.

18 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Exactly what I wanted

Prompt attention at desk & provided me with what I needed straight away. Politely.

13 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Really great staff

Really great staff, and friendly atmosphere. Big thanks to Emily for helping me with my purchase, was super helpful!

22 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

New Coat(s) required!

Dropped in to see if Adam could recommend a new synthetic down jacket for me……we ended up buying the coat that I was after (Rab) plus a nice warm Didrikson Parka for my wife too!
Both Great Value! Plus excellent service from Adam!

17 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

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