Stevie and Adam were really knowledgable about the products and took as much time as I needed to help me find the right waterproof coat and boots for me. A great shopping experience and a satisfied cu... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... Ver mais
A empresa respondeu
Easy to use website, doesn't make it clear that click and collect is free. Decent prices. Nice friendly staff at pick up. Good quality items
A empresa respondeu
Stevie, the manager advised me how to park in the loading bay when I came to pick up the jacket. Jade served us when we arrived and was extremely helpful, making our shopping experience very satisfyin... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de equipamentos e roupas para atividades ao ar livre
- também em
- Loja de artigos de corrida
- Loja de Artigos para Acampamento
- Loja de bolsas e malas
- Loja de Calçados
- Loja de roupas desportivas
Sobre Blacks - Sheffield
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contato
69 The Moor Shopping Centre, S1 4PF, Sheffield, Reino Unido
- 01143 999828
4,9
Excelente
1 mil avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My shopping experience in Black’s, Sheffield!!!!!
I called into Black’s, Sheffield to get some ideas about walking shoes. I was looking at some on the Bargain Section and saw some Peter Storm shoes for £20 00. Tried them on and they fitted perfectly. I only had£19 00 with me, but a member of staff called Jack was more than helpful and he was going to arrange to keep them for me until the next day. However he came back and said that I could have them for £19 00, which was great!!! He could not have been more helpful and to me, this was great customer service!!! Extremely satisfied all round and this has encouraged me to call again in the future for any more items that I need to buy. Well done, Black’s!!!!
17 de novembro de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
A smile wouldn’t hurt.
I returned a puffer jacket as the lining was leaking out through the seams. There was no argument but the attitude of the middle-aged assistant was almost surly, with certainly no apology for the inconvenience or anything like that. The younger assistant with her was much more pleasant and knowledgeable, helping to sort out a complication with the refund.
25 de outubro de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
great service from emily
17 de outubro de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Great service
Great service, got everything I needed and Adam was great making sure I had everything I needed
12 de julho de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Excellent service at Sheffield store
Went into the Sheffield store for some walking shoes/boots and was served by Adam. We found him to be very knowledgeable about the products and was able to give us great advice. He had a professional and friendly manner throughout and we felt at ease to ask questions. Thank you.
6 de outubro de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great service from Adam
Great service from Adam, was very helpful with advising a few items, and helping me pick out what I needed for my hike!
6 de outubro de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Emily was a great help and went the…
Emily was a great help and went the extra mile to help us find and order the products we wanted.
5 de outubro de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Alisha provided outstanding service
Alisha provided outstanding service! She was incredibly helpful, knowledgeable and made sure I had everything I needed. Her personable and friendly demeanour made the experience truly enjoyable. Alisha went above and beyond to assist me, and her expertise was evident in every interaction. I left feeling well taken care! Exceptional service!!
4 de outubro de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Friendly staff
Friendly staff
Thank you Emily for serving me.
28 de setembro de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Thank you Ross
Ross was really helpful today with picking out the right hiking shoes
He was very friendly and knowledgeable
23 de setembro de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
A excellent service fast delivery and…
A excellent service fast delivery and excellent service from all the staff at Sheffield moor branch :) thank you :)
3 de setembro de 2024
Resposta da Blacks - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Always very helpful and good prices
Always very helpful and good prices, Mollie was very on show sectio .
15 de setembro de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Mollie was fantastic she is reall very…
Mollie was fantastic she is reall very helpful young and enthusiastic and polit.....I have a great experience in that store
15 de setembro de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Absolutely brilliant staff
Absolutely brilliant staff. Very helpful very friendly and always take time to fully answer customers questions. Also very well stocked shop with everything you might need
12 de setembro de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Called in and was expertly assisted by…
Called in and was expertly assisted by Emily
Thanks
6 de setembro de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Great customer service
Great customer service from Emily
4 de setembro de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Fabulous service
We were served by Stevie and Emily today they were really helpful and quickly resolved an issue we had. We left the store with a new tent, sofa, chair, collapsible kettle, fairy lights and ordered a footprint and carpet for our new tent, Thank you so much, Stevie and Emily for helping us today. We would definitely recommend Blacks Sheffield and will definitely return for our camping items 😁
31 de agosto de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Emily was a great help
Emily was a great help. First time I've been in and it's a great shop.
29 de agosto de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Hi l would just like to praise your…
Hi l would just like to praise your staff Emily,Stevie and Rio they are a great asset to your company everything we asked for and help was outstanding they where a joy to be around we will definitely be shopping at Black again due to your great staff.
24 de agosto de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Emily was amazingly helpful and quick!
Emily was amazingly helpful and quick!
15 de agosto de 2024
Avaliação não solicitada
Resposta da Blacks - Sheffield
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
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