BLOOM - Faux Flowers and Plants Avaliações 3.808

O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I've had some lovely pieces from Bloom in the past. I ordered an arrangement recently and it was awful! Not realistic, very poor quality and arrived with flower heads detached. I paid £26 and have sub... Ver mais

Avaliado com 3 de um total de 5 estrelas

Delivery quick and efficient, but artificial berry stems ordered were rather loose in the box and a couple of dozen berries had come off the stems. Not quite the quality of previous berry stems as th... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Terrible from start to finish. No confirmation email when you've ordered,took over a week to be picked & packed,received a tracking number but it took 24hrs before parcel left bloom.item has arrived t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful and life like flowers - 2 hydrangea and one apple blossom - intricately made and appeared exactly as in the catalogue Add and elegance and warmth to the bedroom Also liked the shell balls... Ver mais

Detalhes da empresa

  1. Loja de Flores Secas
  2. Loja de decoração de design de interiores
  3. Mercado de Flores
  4. Loja de Souvenirs
  5. Loja de artigos domésticos

Escrito pela empresa

Bloom is the country's leading faux flower florist. Our stunning flowers and plants are beautifully designed, painstakingly made and amazingly realistic: a million miles from the mass-produced versions that are generally available. Flowers enliven and transform your interior - lifting the mood and creating an atmosphere that is warm, natural and inviting. Our Blooms will look their best during each season throughout the year. Faux botanicals so realistic, even the bees are fooled!


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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Avaliado com 3 de um total de 5 estrelas

Delivery quick and efficient

Delivery quick and efficient, but artificial berry stems ordered were rather loose in the box and a couple of dozen berries had come off the stems. Not quite the quality of previous berry stems as these are polystyrene and, therefore, full of static when loose. However, for church flower arrangements at Christmas time they will suffice, and they are sale items. The rosehip stems I really wanted were sold out.

13 de janeiro de 2023
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

I am sorry that the berry stem arrived damaged.

We have emailed you to see how we can resolve this for you.

I apologise for any disappointment caused.

Kind regards,

Chloe

Avaliado com 5 de um total de 5 estrelas

Well crafted bears

I ordered the set of small decorative brown bears, based on the photo in the catalog. When they arrived, I was amazed at how beautiful they were. Each bear has a unique facial expression, and the fur is super soft. I can recommend this company based on my one time very positive experience.
Thank you.

4 de janeiro de 2023
Avaliado com 4 de um total de 5 estrelas

Lovely items.

Lovely items but arrived damaged in transit. After some difficulty contacting customer services ( hence only 4 stars) they were speedily replaced.

4 de janeiro de 2023
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

I am sorry that your order arrived damaged.

Unfortunately, I am not able to find any emails from yourself, I have emailed you for further information so we can work to resolve this.

I apologise for any disappointment caused.

Kind regards,

Chloe

Avaliado com 5 de um total de 5 estrelas

Great quality

I’ve had a number of faux flower arrangements from Bloom, and they are always good quality. This arrangement was expensive but you get what you pay for and they certainly last and with a gentle dust every few weeks look fantastic.

12 de janeiro de 2023
Avaliado com 5 de um total de 5 estrelas

Beautiful items but please please…

Beautiful items but please please please use a different courier. Ervi delivered the item to the wrong address and the box was saturated because it was left out in the rain. This is the second time in a week they have delivered to the incorrect address for me but different houses on both occasions!?

12 de janeiro de 2023
Avaliado com 5 de um total de 5 estrelas

The parcel was very wet

The parcel was very wet, due to the rainy day I guess, and some of the contents were a bit squashed: the battery case on one item was cracked, and on another item a lot of berries from faux berry stems had fallen off due to squashing. It wasn’t bad enough for me to be bothered to return these items, as I’ve had similar experiences before with this delivery company. The quality of the items was excellent; the care of the parcel was not.

11 de janeiro de 2023
Avaliado com 2 de um total de 5 estrelas

Delivery late

6 de janeiro de 2023
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

I am sorry for the delay with your order.

We try our best to have orders dispatched and delivered as quickly as possible, sometimes unexpected delays can occur.

I apologise for any disappointment caused.

Kind regards,

Chloe

Avaliado com 1 de um total de 5 estrelas

Frustration.

My order, which was supposed to be Christmas presents, didn't arrive before Christmas. After Christmas, I received an email to let me know that my items had been damaged in transit and couldn't be delivered. After trying to track my order and several emails to Customer Services, I was starting to lose faith. I finally was promised that my items would arrive by 8th of January, but I didn't receive them until 11th of January. Honestly, it's been a most disappointing and frustrating experience!

11 de janeiro de 2023
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

I am sorry that your order did not arrive in time for Christmas.

Having checked, I can see with each interaction we did our best to help resolve the issues with the order. There had been some confusion, we advised your order was due to be dispatched by 8th January, not delivered, and that it can take up to 10 working days at the latest for delivery.

We appreciate your feedback and will have this passed to our relevant team.

I sincerely apologise for the frustration caused.

Kind regards,

Chloe

Avaliado com 2 de um total de 5 estrelas

Late

I ordered the flowers on the 31st of December and they arrived today. The 10th of January!!
As they were sent as a condolence gift, I was embarrassed by the length of time it took for them to arrive.
Not a company that I would use for quick delivery.
The flowers were, however, exactly as described and my friend was delighted to receive them.

10 de janeiro de 2023
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

I am sorry for any unexpected delays with the delivery.

Having checked, I can see the order referenced was dispatched and delivered within 5 working days, which is when our couriers aim to have ordered delivered by.

Your feedback is appreciated and we will have this raised to our relevant team.

I sincerely apologise that they did not arrive in time.

I apologise for any disappointment caused.

Kind regards,

Chloe

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