BLOOM - Faux Flowers and Plants Avaliações 3.808

O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I've had some lovely pieces from Bloom in the past. I ordered an arrangement recently and it was awful! Not realistic, very poor quality and arrived with flower heads detached. I paid £26 and have sub... Ver mais

Avaliado com 3 de um total de 5 estrelas

Delivery quick and efficient, but artificial berry stems ordered were rather loose in the box and a couple of dozen berries had come off the stems. Not quite the quality of previous berry stems as th... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Terrible from start to finish. No confirmation email when you've ordered,took over a week to be picked & packed,received a tracking number but it took 24hrs before parcel left bloom.item has arrived t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful and life like flowers - 2 hydrangea and one apple blossom - intricately made and appeared exactly as in the catalogue Add and elegance and warmth to the bedroom Also liked the shell balls... Ver mais

Detalhes da empresa

  1. Loja de Flores Secas
  2. Loja de decoração de design de interiores
  3. Mercado de Flores
  4. Loja de Souvenirs
  5. Loja de artigos domésticos

Escrito pela empresa

Bloom is the country's leading faux flower florist. Our stunning flowers and plants are beautifully designed, painstakingly made and amazingly realistic: a million miles from the mass-produced versions that are generally available. Flowers enliven and transform your interior - lifting the mood and creating an atmosphere that is warm, natural and inviting. Our Blooms will look their best during each season throughout the year. Faux botanicals so realistic, even the bees are fooled!


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Product and Service

The item was a gift, both website and payment clear and straightforward. Regular notifications, but not overwhelming. Delivered within 5 days. The recipient was delighted with not only the item but the packaging. Final receipt received 24 hours of delivery

17 de fevereiro de 2023
Avaliado com 4 de um total de 5 estrelas

The customer service has been…

The customer service has been outstanding, it's just a shame that in the two attempts to get the candle to me both times the candle has been damaged. The customer service team responded very quickly both times and offered suitable options to resolve the problem. If the candle had got to me in one piece, I would have given 5 stars but I think that a rethink of the packaging is in order (maybe some bubble wrap?)
Thanks team!

16 de fevereiro de 2023
Avaliado com 2 de um total de 5 estrelas

Sadly the colour of the flowers were faded…

Sadly the colour of the flowers were not as shown in the brochure and the plants looked tired as if they had been on a shelf in the sun for sometime.

16 de fevereiro de 2023
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

I am sorry that you are not happy with your purchase.

We appreciate your feedback and we will have this passed to our relevant team to be looked into.

If you want to return this and need any assistance, please do let us know.

I apologise for any disappointment caused.

Kind regards,

Chloe

Avaliado com 1 de um total de 5 estrelas

Don't bother.

Ordered a pink rose posy at 1530 on Monday and paid extra for next day delivery as we were travelling to visit an elderly Mother-in-law on Wednesday, some 200 miles away. It didn't arrive until late afternoon on Wednesday by which time we were long gone! My wife reminded me she had had a similar episode a few years ago. We won't be using Bloom again!

8 de fevereiro de 2023
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

I am very sorry that your order did not arrive in time.

We work hard to have our orders delivered within the expected timeframe, but from time to time can experience a delay.

The difference of the express and standard delivery has been refunded, we have emailed you with further details.

I apologise for any frustration or inconvenience caused.

Kind regards,

Chloe

Avaliado com 1 de um total de 5 estrelas

Contemptable & arrogant Customer Service

As a repeat customer of Bloom with several hundred pounds of previous orders (and only one previous return) we were confident in placing a Christmas order for 2 expensive arrangements. Upon receipt one arrangement was completely satisfactory and in line with the advertised image but the second (Aphrodite Orchid £104) was extremely sparse and a gross misrepresentation of the product. I returned the item and was promptly refunded but in light of the disparity I also requested refund of postage. In an attempt to be helpful and assuming supply direct from Bloom's sub-contractor, I supplied several images via email to justify the complaint. No reply was received and there has been no response to a further 2 emails. I conclude that Bloom Customer Service have little regard for their returning customers and will not be placing any further orders with this business. Very disappointing all round.

We now have a response from Bloom and whilst I am grateful for the refund of postage, as requested, the response is incorrect in all respects: specifically duplicate copies of (our) correspondence has been provided by email; no (Bloom) request for additional info was received by us and no emails have been received in response to the Trustpilot review.

27 de novembro de 2022
Avaliação não solicitada
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

I am very sorry for the troubles you have with this order and refund.

Having checked, I can see that the only email we received from yourself was requesting to raise a complaint, we had asked for further details to be able to raise this but did not hear back unfortunately.

I have refunded the returns charge for you today and have emailed you with further information.

Thank you for your updated Trustpilot review. I am sorry that you have not received our emails, we have been sending them to the email address that was provided when the account was created.

Either the email address may be incorrect, or perhaps the emails had gone to the spam/junk folder in error.

We sincerely apologise for any frustration caused.

Kind regards,

Chloe

Avaliado com 5 de um total de 5 estrelas

a thank-you present …

These were a thank-you present for some very kind neighbours who rescued me from floods. They arrived beautifully packaged and the neighbours were very pleased

27 de janeiro de 2023
Avaliado com 5 de um total de 5 estrelas

Great looking flowers

Great looking flowers, really well put together and the best looking fake flowers I have seen. Really happy with my purchase, easy to order and delivery great!

3 de fevereiro de 2023
Avaliado com 5 de um total de 5 estrelas

Lovely wreath.

Very easy to use website. Lovely products available. Easy to place order. Quick and efficient delivery. Lovely product delivered in good condition. I am very pleased with the quality and finish of the wreath that is a present for my daughter in law. I hope she likes it too.

1 de fevereiro de 2023
Avaliado com 5 de um total de 5 estrelas

Absolutely beautiful flowers

Absolutely beautiful flowers. I bought the Month Flowers as gifts for my family and took advantage of 3 for 2 offer. Great value for money and a beautiful everlasting gift. Quite incredible the level of detail of the faux flowers. Thank you very much!

2 de fevereiro de 2023

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