BLOOM - Faux Flowers and Plants Avaliações 3.808

O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I've had some lovely pieces from Bloom in the past. I ordered an arrangement recently and it was awful! Not realistic, very poor quality and arrived with flower heads detached. I paid £26 and have sub... Ver mais

Avaliado com 3 de um total de 5 estrelas

Delivery quick and efficient, but artificial berry stems ordered were rather loose in the box and a couple of dozen berries had come off the stems. Not quite the quality of previous berry stems as th... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Terrible from start to finish. No confirmation email when you've ordered,took over a week to be picked & packed,received a tracking number but it took 24hrs before parcel left bloom.item has arrived t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful and life like flowers - 2 hydrangea and one apple blossom - intricately made and appeared exactly as in the catalogue Add and elegance and warmth to the bedroom Also liked the shell balls... Ver mais

Detalhes da empresa

  1. Loja de Flores Secas
  2. Loja de decoração de design de interiores
  3. Mercado de Flores
  4. Loja de Souvenirs
  5. Loja de artigos domésticos

Escrito pela empresa

Bloom is the country's leading faux flower florist. Our stunning flowers and plants are beautifully designed, painstakingly made and amazingly realistic: a million miles from the mass-produced versions that are generally available. Flowers enliven and transform your interior - lifting the mood and creating an atmosphere that is warm, natural and inviting. Our Blooms will look their best during each season throughout the year. Faux botanicals so realistic, even the bees are fooled!


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Beautiful

Beautiful, realistic flowers. A quality product, very well presented and packaged, and delivered promptly.

1 de fevereiro de 2023
Avaliado com 1 de um total de 5 estrelas

Product arrived smashed to pieces

Product arrived smashed to pieces. Although package had 'fragile' tape on it, was poorly packaged inside.

6 de janeiro de 2023
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

I am sorry that your order arrived damaged.

We do try our best to package our items as securely as we can to prevent damage during transit, so we will have this passed to our relevant team to be looked into to help ensure this should not happen again.

I have contacted you to see how we can best resolve this.

I apologise for any disappointment caused.

Kind regards,

Chloe

Avaliado com 5 de um total de 5 estrelas

Jug/vase arrived this morning --perfect

Jug/vase arrived this morning. Just as i expected, lovely jug i intend to place in my bathroom, 1. for the look of it (to replace a rather tatty looking tupperware jug i've had for nigh on 50 years; and 2. to rinse my long hair with when i'm sitting in the bath.

31 de janeiro de 2023
Avaliado com 1 de um total de 5 estrelas

No future orders till delivery firm changed.

My order was processed on January 6th. I was told it was with Evri and that was the last I heard until I complained! I was then given a weekend's notice by Bloom, NOT Evri, and it kick started the delivery which came today on January 30th. I will not be ordering in future from Bloom or any Scotts of Stow companies with out first phoning and asking if they have a new delivery firm.

30 de janeiro de 2023
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

I am sorry for the troubles you had with your order.

Having checked, I can see that when you contacted us about your order, we unfortunately had to class it as lost and re ordered it for you, I am pleased that this was delivered quickly for you.

We have used the same courier for some years now, Hermes re branded and changed to Evri.

I apologise for any frustration or disappointment caused.

Kind regards,

Chloe

Avaliado com 4 de um total de 5 estrelas

Delivery very prompt ( as expected as I…

Delivery very prompt ( as expected as I had paid extra for express delivery) and products very good quality- so no complaints with Bloom as such - but delivery was left in full view of road and courier was back to his car before I got to the door, even though I was expecting him and was in. We have had spate in this area of photos of delivery being sent but parcel not there when people got home. - so delivery very vulnerable if people out or delayed in taking indoors. Please mention to delivery couriers to put parcels out of sight, or leave with neighbour and leave a note through door saying who and where left. Thank you!

28 de janeiro de 2023
Avaliado com 5 de um total de 5 estrelas

Beautiful vase

Beautiful vase. My flowers look so beautiful in the vase. All my friends have commented how good it looks. Fast delivery although I thought the postage was a bit expensive.

15 de janeiro de 2023
Avaliado com 3 de um total de 5 estrelas

My first order got lost in transit and…

My first order got lost in transit and nobody emailed to tell me. After paying £6.98 you would have thought i should arrive quickly.
I re ordered, if I hadn't I would still be waiting!!!
My next order came within a few days

3 de janeiro de 2023
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

I am sorry that your original order got lost in transit.

As we use a courier, Evri, to deliver parcels we do not receive updates ourselves, so we provide tracking details to our customers so that if anything should go wrong during transit, our customers can contact us to investigate.

We are pleased that we were able to get the replacement with you in the expected timeframe.

Your comments and feedback are appreciated and we will have this passed along.

I apologise for any disappointment caused.

Kind regards,

Chloe

Avaliado com 1 de um total de 5 estrelas

Initial order 'lost intransit'

Initial order 'lost intransit'. Replacement order omitted delivery address so plant came to me with all the problems of returning or organising delivery to the right address. Service also really slow - item ordered and acknowledged on 12 December. Non delivery of initial order acknowledged on 9 January. Short opening hours for customer service also poor.

12 de dezembro de 2022
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

I am sorry for the troubles you had with this order.

We did dispatch this within the expected timeframe, unfortunately due to the Royal Mail strikes more people than usual chose to use couriers, so Evri had much more parcels than expected, this did cause delays in arranging deliveries.

Your feedback and comments will be passed along to our relevant department, to help ensure something like this should not happen again.

I sincerely apologise for any frustration or disappointment caused.

Kind regards,

Chloe

Avaliado com 4 de um total de 5 estrelas

Helpful assistant but disappointing produc

Very very helpful assistant at then end of the phone when I struggled with online ordering. I ordered Christmas stems/berried but disappointed as they were too plastic and artificial - not the usual natural looking Bloom quality

22 de janeiro de 2023
Avaliado com 5 de um total de 5 estrelas

Really beautiful

Stunning flowers that have taken my flower arrangement to the next level. Seriously superb quality for imitation flowers. The feel and colour of the flower head is super realistic and so is the stem and leaf on each which quite often can be the let down. Looks just like picture and it’s a really good size flower, 10/10.

15 de janeiro de 2023
Avaliado com 3 de um total de 5 estrelas

Mastic bamboo

This bamboo tree looks plastic and is not that realistic

15 de janeiro de 2023
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

I am sorry that this was not to the expected quality.

We appreciate your feedback and will have this passed to our relevant team.

Should you want to return this and need any assistance, please do contact our Customer Services team and we will be happy to help.

I apologise for any disappointment caused.

Kind regards,

Chloe

Avaliado com 5 de um total de 5 estrelas

Peonies

As usual the flowers are excellent value for money. Packaged very well so travelled perfectly. And very very quickly.

11 de janeiro de 2023

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