boifun.net Avaliações 

Achtung Betrüger!!!!

Habe eine Baby Kamera mit Display gekauft, gleichzeitig die Garantieverlängerung aktiviert durch die Registrierung auf drei Jahre, da der Verkäufer überall die drei Jahre Garantie erwähnt hatte. Nun knapp nach einem Jahr ist der Display defekt indem sich der Akku sich ausgedehnt hat, somit ist der Display komplett auseinander gefallen durch den Druck (Explosionsgefahr) .

Habe das Unternehmen Boifun seit Monaten schon fünf mal per E-Mail kontaktiert jedoch habe ich bis heute noch keine Rückmeldung bekommen.

Das sind eindeutig Betrüger die einfach die Leute abzocken.

Am liebsten gar keinen Stern.
Der Kundenservice ist miserabel.
Es meldet sich einfach kein Mensch zurück.
Probleme können somit auch nicht gelöst werden

Don’t buy from this company. Monitor broke and they don’t respond to any customer service messages.

Total waste and left us in a dangerous situation with no monitor for our baby.

Avoid avoid avoid!

Absolut schlechter Kundenservice.... Meldet sich nicht zurück verspricht aber 3 Jahre Garantie ... ,habe ein mal eine Antwort bekommen danach nie wieder mein Problem hatte sich nicht durch diese sehr schlecht verfasste Nachricht gelöst...
Nie wieder werde ich ein Produkt von boifun kaufen !

I’ve only had this camera for a year and the charging port is now faulty. The camera no longer connects to the monitor so cannot be used. I’ve emailed to use the 3 year warranty but now no response from customer services.

Awful product, already onto our second replacement as it keeps breaking. Complete waste of money. Started having issues early on and certainly within 3 year warranty but was told on this occasion we would have to send to back to china at our own expense if we wanted it fixed. Avoid Boifun!!!

This is the worst baby monitor only been used for the last 3 months and the screen freezes all the time and a warranty message pops up all the time I have emailed this company so many times nothing has been done about it! Terrible customer service

I wish I'd never bought this product. After just under 2 years the monitor started faulting, it wouldn't stay charged kept disconnecting and turning itself off, eventually the battery started to expand and it tore the whole monitor apart. I emailed the company and they took a month to respond and then said they can't replace the device as the store I bought it from (on amazon) has shut down and they don't make that model anymore. When I asked for the new equivalent they said they won't send those as replacements as my fault wasn't priority (even though they admitted the device is faulty). They have agreed to a 40% refund which is appalling as it is still in warranty but now will only send that via PayPal (which I don't use due to being repeatedly scammed) and just keep sending me the same email that they will only refund via PayPal. This is an absolutely disgraceful company who clearly just sell faulty products and discontinue them regularly so they then don't have to do anything when they break.

I bought a baby monitor and it was faulty. I registered for the 3 year warranty and reported the fault. No response. I have emailed multiple times but nothing. Would not recommend at all!

Had a baby Monitor for under a year and recently the charging port has gone faulty and now it is turning itself off and the switch button keeps sticking. Tried to email several times as they offer 3 year warranty but totally ignored!
For the price we paid you wouldn't expect this so please avoid buying from them as now we are going to have to pay out for a different one.

Bought baby monitor which was fine for 6 months, after 6 months of use the charging port became faulty and then after a couple more days stopped working completely. They offer a 3 year warranty but just refuse to respond to any emails, tried their website and through Amazon. Don’t risk buying from them as you won’t get a replacement or refund.

Awful robbing company. My baby monitor screen battery began to bulge after a year. It had a 3 year warranty and they agreed to send a replacement. 2 months later they were still delaying sending the replacement with various excuses and then just completely ignored me. Hopefully this company goes bust soon so they can't carrying on conning people

As lots of others have said:
1. Terrible product (baby montitor 6T, 2G), loses connection without it being moved, even when only a few metres from camera. Terrible wire/cable stability - camera keeps disconnecting due to rubbish mini USB socket in camera.

2. Terrible customer services - ignored or told same as reviewer on here: “..we’ve escalated to our senior team”, then no response.

3. Fake reviews, I was sent an email shortly after purchase on Amazon and offered £15 Amazon voucher or memory card if I wrote really positive review and sent evidence of it to them.

AVOID, AVOID, AVOID!

Edit: I just got a full refund by speaking to ‘Amazon Chat’ via the Amazon app, in the customer services section. Even though product is outside of 39 day warranty. I explained the problem as written above and they (Amazon, not Boifun) offered a full refund upon return of the item (free return label sent by Amazon via email).

I also sent Amazon evidence of the email for the offer Boifun made to pay me for a fake 5* review.

I should start by saying that the reason the baby monitor has such high ratings on Amazon is because following your purchase, Boifun asks you to give them a five star review and in return they give you a gift voucher. We purchased the camera based on these (paid) reviews, and so wish we hadn’t.

The monitor started off well and we really liked it. We registered for the warranty and quite soon after we had a few issues (the handset freezing and switching off). Boifun support was quick to respond by email but often said the same things (try moving the router, restart the system, move the camera closer etc) which never worked.

The camera then broke completely 4 weeks ago. I emailed several times and they just said the same thing as before. I referred to the warranty but they told me that it was a priority and was being escalated to their senior team who would come back to me after the weekend. However, despite chasing I have heard nothing for c. two weeks. They have ignored my emails, and my reference to the warranty, as well as my request for a new camera to be sent to me (on the proviso I would send back the original camera). In fact there is absolutely no word from them, they have not offered to replace the camera, they have failed to provide any fix and have not offered me any form of refund.

From the other reviews it seems to be a common theme that they ignore queries and are often in breach of their warranty.

I would therefore avoid this company at all costs and save your money!

The support from Boifun has been good. We have had two separate products, the first one broke due to a battery/charging issue with the screen after around a year, and the camera has just packed up on the replacement which was sent free of charge after about 4 months.

We will be looking at other options having got a partial refund.

Beschissener Kundenservice! warten nun schon mehr als 2 Monaten auf Hilfe. Man reagiert einfach nich mehr auf Emails und von Hilfe ist keine Spur. Gerät nicht mehr nutzbar.... Absolue Frechheit, kann ich auf keinen Fall empfehlen.

Camera stopped working whilst under warranty. Emailed the company, they responded with some troubleshooting. Did not work, they explained it was faulty and would give me 50% refund as they couldn’t do replacements. Rejected it, finally agreed to give me a full refund. It has been 2 weeks with no contact on their part and no refund. Disgraceful customer service. Save your money!!

Caution! If someone has problems with the camera, support will not respond and you will be left with the costs

Handset not working, activated warranty and extended 3-year warranty. The range on the unit was terrible, it would (at least 10-15 times per day) just lose connection for about 20-30 seconds while perfectly stationary just down the hall from the camera.
Contacted company (only used for 4 months) and they replied to say send photos Abbas videos, did that and they've not responded since. Will not respond.
Summary: tech terrible, doesn't work at all, company will not honour their own standard warranty or reply. DO NOT USE!!!

We purchased a dvd player and it was a great product but unfortunately it stopped working, we contacted Boifun’s customer support and they couldn’t have done enough for us, firstly with online support trying to troubleshoot the problem, then when they realised there was a fault with the machine, even though it was just outside the warranty period, they still sent us out a brand new product at no extra charge. We couldn’t be happier and appreciate all their help in resolving the problem and their customer service was faultless!