Bomb Cosmetics Avaliações 

119
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The products from Bomb are absolutely gorgeous . They are so well packaged and always arrive on time. I have bought many different products from Bomb and have never been disappointed.The prices are... Ver mais

Avaliado com 5 de um total de 5 estrelas

Order from bomb cosmetics regularly, never had any issues, slight disappointment when there wasn't any boxes of mystery soaps on the website, do enjoy these not knowing what you are getting. One item... Ver mais

Avaliado com 1 de um total de 5 estrelas

I always purchase bomb cosmetics bath bombs as my children LOVE them. Purchased them a bath bomb gift set at Xmas. They used one last week to find a sharp piece of plastic inside. Sent 2 emails to bo... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I wish the communication was better. I've placed an order on 19th, no updates about delivery at all until 25th September, I've asked for an update and then tracking suddenly appeared and my parcel arr... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Cosméticos
  2. também em
  3. Fornecedor de Produtos de Beleza
  4. Loja de Velas

Informação fornecida por fontes externas variadas

Bomb Cosmetics uses only the finest natural ingredients in an indulgent range of handmade bath treats, body scrubs, essential oils and gift packs.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

119 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(119)

23 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Products themselves are fine - if you ever get them.

My order had to be sent multiple times before it reached me, resulting in a delay of about three weeks. Although the customer service was prompt and friendly, and free samples were included in the parcel which finally reached me, it was still missing an item from my order.

It's not worth going through the hassle of chasing up and I'm sure the circumstances around the pandemic have made business difficult, but my experience has not encouraged me to buy from this company again.

23 de julho de 2020
Avaliação não solicitada
logotipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Hi Colin, I am so sorry to hear you seem to have had one problem after another! I can assure you this is not how we normally run. Due to COVID 19, we have had to change how we work in the department which has meant new staff and unfortunately this error has occurred. Please can you confirm the missing item and I can either refund or resend the item. Once again, I am so sorry for the inconvenience caused here. Kind Regards, The Bomb Team

Avaliado com 5 de um total de 5 estrelas

Amazing!

Bought a few bits for my birthday as it was cheaper than lush, so surprised and happy with my gifts well packaged and smelt amazing! Will definitely buy again recommend to anyone who likes lush products 😊

21 de julho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant!

Delivery was super quick even during covid and got a free soap bar and massive pot of hand cream, what a brilliant and affordable business 😍

15 de julho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love love love

Love love love! I’m obsessed with this company. Just received my third order and it’s the best yet. The little hotties are amazing. Also get a free soap with my orders! 💖 x

25 de junho de 2020
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I waited a long time for my bomb…

I waited a long time for my bomb cosmetics to arrive, when I received it two items were missing which I paid for and also my wax burned arrived and it was completely different to the one I ordered. I was so disappointed with my order.

16 de junho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

They improved greatly over time

The first time I ordered off bomb cosmetics I was very disappointed because my items was left out in the rain after a long delivery and bomb cosmetics just kept saying it was the delivery companies fault. However this was about 2 years ago since then I have not got a fault with bomb cosmetics. I've ordered several more order since then and each one has come within a week, all items have been there and the bath blasters with my sensitive skin a perfect. What's better is it or smell amazing and a very good price. I will continue to put orders in and receive more items from them

11 de junho de 2020
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I’m absolutely appalled

I’ve received my parcel after a long wait and have the contents are missing, I ordered 10 items I received 2 I am worried now because reviews on here say there lack of communication is shocking let’s see how they deal with my email, I even had the order form sent with me with a huge box and 2 small items . I am rather annoyed

10 de junho de 2020
Avaliação não solicitada
logotipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Hi Elizabeth, I am so sorry for this. Our team only received your email 1 hour ago and we are responding now. We are trying to work out how this happened, we have a lot of new members of staff in this department due to the current situation and apologise that these items are missing. Of course, we will dispatch the missing items today for delivery tomorrow. Once again, I apologise for the inconvenience here. Kind Regards, The Bomb Team

Avaliado com 5 de um total de 5 estrelas

A nice touch.

Turned up on time, nicely packaged in pink paper bags with a gift of piano bar soap. Very kind, clearly value us as a customer.

9 de junho de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very slow delivery

Very poor. Ordered monday and took 6 days to arrive. I under stand the current situation but I thought ordering my products 5 days before my sisters birthday it would still arrive in time. I had to order similar products from else where which arrived next day and I gave them to my sister. Won't be using them again. Maybe it's a one off but still poor.

9 de junho de 2020
Avaliação não solicitada
logotipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Hi there, thank you for your feedback and apologies for any inconvenience here. Due to the current COVID-19 situation we had to extend our delivery times slightly as listed here: https://bombcosmetics.co.uk/delivery

I can see on this instance our delivery time was quicker than our stated terms above, but we always try and accommodate any urgent deliveries and in future please feel free to email us to ensure it is sent out as soon as possible. Kind Regards, the Bomb team

Avaliado com 5 de um total de 5 estrelas

Cannot fault this brand

Cannot fault this brand - everything I have ordered has been true to the pictures on the website. Smells amazing, cruelty free, very reasonably priced. Like Lush but in my opinion more fun and a lot better value for money. Wouldn’t hesitate to recommend.

4 de junho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Order arrived literally the next day…

Order arrived literally the next day and what a lovely thing to get during lockdown. Beautiful products and absolutely gorgeous free soap! Cannot fault them and will use again very soon. Has even made me buy a soap dish and stop buying horrible plastic bottled hand soap so helped the environment along the way!

18 de maio de 2020
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Can't convert from being a Lushie just yet!

I used Bomb Cosmetics as Lush was shut due to COVID-19. I've got to say, I was expecting big things, everything looked very glitzy and glam. However, I don't think I'll convert from being a Lushie any time soon.
I bought 12 'bath blasters' and what made me sad was that they don't create any bath art, and they just fall to the bottom of the bath and fizz, not dart around the bath. Some of them smell very nice (Diamonds are Forever), but some you can't smell a thing. My main bug bear is how greasy they make you, I like a little bit of conditioning but I didn't like feeling greasy. They just need to tone down the body butter in them slightly.
On the positive, as I said some of them smell nice and I liked the nice touch of the free piano soap, also delivery time was good. Sadly wouldn't use them again but I will make use of the rest of the ones I've bought.

28 de abril de 2020
Avaliação não solicitada
logotipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Hi there! Thank you for your feedback. Many of our Bath Blasters contain moisturising Shea & Cocoa Butter in the piping in the top, both are renowned for their ability to deeply nourish your skin which is probably what feels oily. Shea butter easily penetrates the skin, allowing it to breathe without clogging pores so am surprised to hear that its too much, but will pass this back to the technical and development teams. With regards to bath art, we have developed our Watercolour range which specifically creates amazing bath art! Otherwise our original Bath Blasters, usually just change the water to the colour of the Blaster. I hope this answers any concerns and please feel free to email with any other questions you may have :) Kind Regards, the Bomb Team

Avaliado com 5 de um total de 5 estrelas

Excellent Service & wonderful product.

I recently brought some Bomb products from a shop in Brighton Marina. My friend was so happy with her bath bomb gift and they looked such a lovely present too. I thought I would try the wax melts, as I have used other ones for years. They are so wonderful you only have to have one running, to fill the room with a beautiful smell. I am not keen on sweet smells but I love the Blue Daisy. I have also this time tried the hair shampoo bars and thought I would give a couple a try. Also I have used hair shampoo bars from a leading company, which are a lot more expensive so I’m really excited to try them. I will be shopping again and trying new products, as I think it’s a great company. I ordered on Monday, received a text Friday to say it was coming on Saturday. Excellent customer service a very happy customer 😊

26 de abril de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a fantastic shopping experience

What a fantastic shopping experience. My daughter wanted to spend her pocket money during lockdown and we got 10% off! Packaged well and delivered within 2 days! Fantastic service! Products smell beautiful can’t wait to use them!

23 de abril de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very Happy Customer

I had received bomb bath bombs as a Christmas present previously and wanted to treat myself to some more. Placed an order and took a week to come, considering the current climate i think that a week was very good. The products are amazing and they even put 2 extra bars of soap in for free! (as we know it has been hard to get hold of some soap recently) Its the little things that make a huge difference right now and i will be using Bomb again in the future.

8 de abril de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Products arrived in an acceptable…

Products arrived in an acceptable amount of time. Extremely well packaged and exactly as described. Email and text information every step of the way.
I will buy again without hesitation and would recommend to family and friends

11 de janeiro de 2020
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Still waiting for my products to arrive…

Still waiting for my products to arrive or at least have an order confirmation. Ordered on the 31st Dec. Checked spam no email. PayPal payment taken straight away and don't even mind if delay but no order confirmation???? Pls contact me

Update, delivery came today and very happy but pls sort out your lack of communication. No excuse in this day and age

7 de janeiro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Find them to be dishonest

Find them to be dishonest. They dont allow any negative reviews to be posted.

6 de janeiro de 2020
Avaliação não solicitada
logotipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Hello there, I am sorry to hear this. Our system takes a few days for reviews to be posted on our website. Is there a particular one that you can't find and I can investigate? Thanks, the Bomb Team

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