Bonners Music Avaliações 

423
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I traded in my old keyboard for a discount on a second-hand one at the Bonners Eastbourne location, which I've now had for a couple months. Very pleased with my purchase. I came in with a list of keyb... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent. Huge choice of instruments and knowledgeable staff who were very happy to provide advice - and demonstrate what the instruments could do, even if it will be some time before this customer c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We spent at least 12 months visiting pianos, deciding on type and size. Bonners was the shop we returned to because it has: Large selection of digital and acoustic (home and concert) pianos Eas... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We recently visited the Eastbourne store and bought a Yamaha CK88 stage keyboard (our second piano from Bonners) and are delighted with it. The excellent Bonners staff were so knowledgeable and were... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Passatempos e Ofícios

Escrito pela empresa

Bonners Music specialises in a broad range of musical instruments, including pianos, keyboards, and synthesizers, and guitars, catering to musicians of all levels. We offer both new and refurbished pianos, expertly restored by skilled technicians, as well as a vast selection of guitars and keyboards from renowned brands. Our showrooms are designed to provide hands-on experiences, allowing customers to test a variety of instruments in a welcoming environment. Our passionate and knowledgeable staff, many of whom are musicians themselves, provide personalised advice and guidance to help customers find the right instrument. We pride ourselves on a customer-first approach, with no-pressure sales and a dedication to excellent aftercare, fostering trust and long-lasting customer relationships. Bonners combines competitive pricing with a high standard of service, creating an approachable and friendly atmosphere in their showrooms, which has earned us a strong reputation in the UK music industry.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

423 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(423)

159 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great overall first experience

Fantastic guitar and service provided by Bonners. Dan Piper was a pleasure to deal, very responsive to all my queries before the purchase. He was also very accommodating with having the new guitar delivered down to the Milton Keynes branch, saving me a long trip.

Will definitely keep Bonners in mind if i need anything instrument related.

I would highly recommend these guys, great service and product, delivered in quick time

8 de maio de 2026
Avaliação não solicitada
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Resposta da Bonners Music

Dear Sandip,

Thank you for taking the time to leave us such a great review. I'll be sure to pass your kind comments on to Dan.

I'm so pleased we could get your Gibson to our Milton Keynes store for you, and we hope you enjoy playing it for many years to come. Thanks again for your recommendation!

Kind regards,
Jackie
Bonners Music

Avaliado com 5 de um total de 5 estrelas

I love my Roland HP704

I discovered Bonners quite by chance (I had planned to go to music shops in London but the tubes were on strike). What a stroke of luck! I received plenty of advice from Emma and was able to play pianos which were in my price range. The removal of my old piano and the installation of the Roland HP704 was carried out efficiently by a very friendly team. I LOVE it - it’s wonderful being able to play at any time of day in a semi-detached house. I’m particularly enjoying playing duets with myself by recording one part. My only regret is that I didn’t make this decision a few years ago so that I would have had it during the Covid lockdowns!

29 de abril de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hello Rachel,

Thank you so much for taking the time to leave a 5-star review!

It was a pleasure to meet you in the Reigate store, and I am so glad we were able to narrow down the options so we could find you the perfect Digital Piano!

If you need any help in the future, please do not hesitate to contact us.

All the very best,
Emma

Avaliado com 5 de um total de 5 estrelas

I popped in to Bonners

I popped in to Bonners, Newcastle to browse on Friday afternoon! Despite being a total novice I was made to feel very welcome. I knew I wanted a Yamaha U3 before arriving but the additional info Neil gave me was invaluable. I tried a number of pianos and settled on the one I finally bought. What a beauty! A refurbished 1979 U3. Beautiful! Like pressing down on butter! Delivery was organised with a free stool, taking away my old piano and complimentary tuning a few weeks into the future. By Tuesday, my piano was home! Amazing service from initial enquiry to delivery. Tuner was also a great guy. Love my piano so much. Wonderful tone, gentle bass notes, bright treble notes. I LOVE playing her!

27 de março de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hi Sam,
Thank you so much for your wonderful review. I'm so pleased that Neil was able to help you find the right piano, and it's lovely to hear how much you're enjoying your Yamaha U3.

We really appreciate your kind feedback about the whole experience, and we wish you many happy years of playing. If we can be of any further assistance, now or in the future, please do not hesitate to get in touch.

Kind regards,
Jackie
Bonners Music

Avaliado com 5 de um total de 5 estrelas

Great advice always from Neil Ferry

Neil Ferry has helped me so much on my music journey. He helped me with my purchase of Roland 90X, I then wanted a light keyboard to take on holiday with me in the caravan. Yes you can see I am obsessed! Neil suggested the Yamaha Piaggero NP35 it was just what I was after something light and with a good sound. Neil you always go above and beyond in everything you do. Bonners are very lucky to have you.

28 de maio de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Dear Christine,

Thank you so much for your lovely review. We'll make sure your kind comments are passed on to Neil – he'll really appreciate them.

I'm delighted he was able to help you find the perfect keyboard for your holidays, and we hope you have a wonderful time making music wherever you go. Happy playing!

Kind regards,
Jackie
Bonners Music

Avaliado com 5 de um total de 5 estrelas

Top quality in every aspect

Really helpful throughout the process of purchasing a piano for our choir. They were happy to send an invoice, confirmed when payment was recieved and delivered quickly. The delivery and set up was smooth and easy and they went out of their way to deliver at a time that was convenient for us to be present. The piano is exceptionally good value and quality, it sounds lovely.
Highly recommended cant fault them.

17 de março de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Dear Nat,
Thank you for your lovely review. We're so pleased we could help make the whole process straightforward, from the initial order through to delivery and installation.

It's wonderful to hear that you're happy with the piano, and we hope it brings many years of enjoyment to your choir. Thank you for your recommendation!

Kind regards,
Jackie
Bonners Music

Avaliado com 5 de um total de 5 estrelas

Bonners are so helpful and friendly

Bonners are so helpful and friendly, they offer great PX prices and have a easy to use website, as a synth head I wish they stocked some of the more boutique synths but fully understand why this is not the case, I also really enjoy Tonys Youtube demonstrations, thanks to everyone at Bonners.

24 de junho de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Dear Pete,
Thank you so much for your continued support – it really does mean a lot to us.

I'm delighted to hear you've been happy with our service and part exchange offers, and it's great to know you're enjoying Tony's YouTube videos too!

Thanks again for your kind words, and I look forward to speaking with you again soon.

Best wishes,
Jackie

Avaliado com 5 de um total de 5 estrelas

Great music store ... Great staff

Great music store ... Friendly staff , knowledgeable and keen to help and everything always at a great price ❤️ thanks again 😊

1 de julho de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hi Mark,
Thank you so much for your lovely review!
I'm really pleased you had a great experience with us. We hope you're enjoying your new Helix Stadium, and if you ever need any help or advice, please do get in touch.
Kind regards,
Jackie
Bonners Music

Avaliado com 5 de um total de 5 estrelas

The staff are brilliant and…knowledgeable

The staff are brilliant and knowledgeable, always willing to go above and beyond to help you make the right choice when choosing a new bit of gear or guitar

22 de julho de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hi Ton,
Thank you so much for your kind review.
It's great to hear that our team helped you choose the right gear. We really appreciate your lovely comments and hope you enjoy your new purchase. Happy playing!
Kind regards,
Jackie
Bonners Music

Avaliado com 5 de um total de 5 estrelas

Great shop and staff in Reigate

Great shop and staff in Reigate. Came away with a Kawai piano but not the model I planned to buy. The opportunity to try various models here is invaluable. So happy with the purchase and service.

27 de junho de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hello Darren,

Thank you for taking the time to leave such a lovely review.

I am so glad that the selection of digital piano models on display in Reigate was helpful to you while making your decision.

If you need any assistance in future, please do not hesitate to contact us.

Best wishes,
Emma

Avaliado com 5 de um total de 5 estrelas

My New Digital Piano

I visited Bonners Music to purchase a digital piano and was very pleased with the service I received. They had the piano I wanted in stock and it was delivered the following week. The delivery and set up was faultless and I would definitely recommend this company.

2 de abril de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hello Mindy,

Thank you so much for your kind review!

I am glad that you were able to find the piano to suit your needs in our Reigate store and that we were able to deliver it to you so quickly!

Enjoy your new Kawai Piano!

Best wishes,
Emma

Avaliado com 5 de um total de 5 estrelas

Great choice. Good service. Good prices

Warm welcome. Good choice of electric pianos all under one roof rather than having to go to different stores. Made it easier to compare them and happy with my Roland choice. Helpful, friendly service but not over bearing and appreciated staff gentleman playing the same song on my 3 choices of piano so that i could listen to the differences. Also liked that they then left me to play on all 3 pianos without pressure until i made my choice based on touch and sound. Was well worth the trip from london to this store. Would highly recommend. Thankyou.

6 de abril de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Thank you for such a wonderful review, Tracy.

We are delighted that you found it worthwhile making the trip from London and that being able to compare the different pianos side by side helped you choose the right Roland. We are especially pleased you appreciated our relaxed approach, giving you the time and space to make your decision. Thank you for your recommendation, and we hope you enjoy your new piano for many years to come.

Best wishes,
Emma

Avaliado com 5 de um total de 5 estrelas

very positive experience

Had a very positive experience with Bonners Music, we purchased a wonderful digital piano which we have been very pleased with. There was some complications with delivery, (not Bonner’s fault) and had very good communication throughout and all handled very professionally. We were very impressed with whole experience.

20 de abril de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Thank you for your kind review, Nina.

I am pleased that we were able to assist with the delivery of your Piano, and everything arrived safely!

Enjoy many hours of playing your new Kawai!

Best Wishes,
Emma

Avaliado com 5 de um total de 5 estrelas

My dad purchased a tyros 5 keyboard…

My dad purchased a tyros 5 keyboard with speakers and sub as a package back in April. I left a review how impressed we were with the efficiency of the staff and how well packaged and quick delivery.
Recently, one of the leads became faulty so I phoned them up and I’d just like to say their after care service was brilliant they sourced the lead and it arrived the next day. What a great company!!! We will definitely be a returning customer.

13 de julho de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hello Charlotte,

Thank you for taking the time to leave such a lovely review. I am pleased that we were able to locate the problem and resolve it quickly for your Dad.

If you need any assistance in future, please do get in touch.

All the best,
Emma

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic company!

Absolutely fantastic company. Help, support, enthusiasm and a can do attitude. Very impressed indeed, and Rich who I dealt with was very professional, courteous and considerate throughout. I would thoroughly recommend dealing with Bonners for anything musical!!

15 de junho de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Dear Chris,
Thank you so much for your kind words and recommendation.

We're delighted to hear that you had such a positive experience with us. Rich will be especially pleased to know that his professionalism, courtesy and support made a difference throughout the process. We always aim to provide helpful, friendly service and make things as straightforward as possible for our customers.

Thank you again for choosing Bonners Music and for taking the time to leave this wonderful review. We wish you all the very best.
Kind regards,
Jackie

Avaliado com 5 de um total de 5 estrelas

Top class shop. music people go here

Hi . I got in contact with bonners music after finding they had a 54 resissue strat in stock . After an email rich got back in touch immediately and added a few photos upon my request as I had concerns with it being a nitro finish guitar . This is a guitar I've wanted for about 15 years and after seeing a handful in shops I've never pulled the trigger because something was always off with the nitro finish and I already own a 57 reissue so I know what areas to look .

When I opened the case on this guitar it literally shook me to the core it was absolutely beautiful and the fact these guys bent over backwards to accommodate me made it this possible also to note it was very generously priced for what I received . Thanks rich and thanks to bonners for making this finally happen 5 star service

10 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I am so happy with my Yamaha keyboard…

I am so happy with my Yamaha keyboard upgraded pack, the quality and bundle were perfect!! Excellently packaged and fast delivery. Thank you bonners, appreciate you being a good company!

9 de maio de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Dear Helen,

Thank you so much for taking the time and trouble to leave us this lovely review - it's always nice to be appreciated!

I hope you have lots of fun with your new Yamaha!

All the very best,

Amanda

Avaliado com 5 de um total de 5 estrelas

very good for my needs

as a first time buyer of a digital piano i rang for advise the gentleman who took my enquiery was great , very helpful and informative, no sale pitch just good helpful information, their delivery was fast and the price was competitive , unfortunatly their delivery partner was not so good (fedex) but when i phoned to ask why delivery information was wrong , the lady was helpful and apologetic , the piano arrived very well packaged and was easy to erect , overall i think Bonners was a very good choice for my needs

22 de maio de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Thank you very much for your review!

We’re delighted to hear that your first digital piano buying experience was a positive one and that our team were able to provide helpful advice.

We’re also pleased that your piano arrived well packaged and was easy to set up, and that you found our pricing competitive and delivery fast overall.

We’re sorry to hear that the tracking information from FedEx caused some frustration, but we’re glad our team could help when you contacted us.

Thank you again for choosing Bonners - we really appreciate your recommendation and hope you enjoy many years of playing your new piano!

All the very best,
Amanda

Avaliado com 5 de um total de 5 estrelas

Fantastic shop in MK

Fantastic shop in MK. Dealt with by Toby who seemed to know his stuff. Shop had a great selection and the ability to have a go. What more could you want? Thanks guys.

16 de maio de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Thank you for taking the time to leave such a nice review!

I'm glad that you were able to see and try the right instruments in store, and I'll pass your kind comments back to Toby.

All the very best,

Tim

Avaliado com 5 de um total de 5 estrelas

I bought a Kawai CA701 after months…

I bought a Kawai CA701 after months showing up by the store and testing all pianos. The guys at Bonners in Milton Keynes were very helpful, answering all my questions, and had infinite patience with me taking my time to make sure I choose the right instrument. They also quickly arranged a technician visit to have a look at key noises. I've got no complains

3 de maio de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Dear Sergio,

Many thanks for your kind review - it was a pleasure to help you in-store!

Please don't hesitate to let me know if I can be of any more help, and I hope that you're enjoying the Kawai CA701!

All the very best,

Tim

Avaliado com 5 de um total de 5 estrelas

James

I recently bought a Roland Fp30x digital piano from Bonners at Newcastle. Many thanks to Neil Ferry for the friendly expertise and advice and for giving me plenty of time to decide. I am delighted with the Roland.
I would highly recommend Bonners.

16 de fevereiro de 2026
Avaliação não solicitada

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