Bonners Music Avaliações 

370
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Hi . I got in contact with bonners music after finding they had a 54 resissue strat in stock . After an email rich got back in touch immediately and added a few photos upon my request as I had con... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought a Kawai CA701 after months showing up by the store and testing all pianos. The guys at Bonners in Milton Keynes were very helpful, answering all my questions, and had infinite patience with m... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely loved our visit and subsequent purchase of my beautiful Yamaha Clavinova in polished ebony. Ollie could not have been more helpful. I had him flying around between many digital keyboards, a... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Yamaha Clavinova CLP845R. Very pleased with the Piano. Toby Ingram at Bonners was very helpful. We had an unexpected delay in delivery due to Yamaha shipping problems but Toby pursued this for us and... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Passatempos e Ofícios

Escrito pela empresa

Bonners Music specialises in a broad range of musical instruments, including pianos, keyboards, and synthesizers, and guitars, catering to musicians of all levels. We offer both new and refurbished pianos, expertly restored by skilled technicians, as well as a vast selection of guitars and keyboards from renowned brands. Our showrooms are designed to provide hands-on experiences, allowing customers to test a variety of instruments in a welcoming environment. Our passionate and knowledgeable staff, many of whom are musicians themselves, provide personalised advice and guidance to help customers find the right instrument. We pride ourselves on a customer-first approach, with no-pressure sales and a dedication to excellent aftercare, fostering trust and long-lasting customer relationships. Bonners combines competitive pricing with a high standard of service, creating an approachable and friendly atmosphere in their showrooms, which has earned us a strong reputation in the UK music industry.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

370 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(370)

109 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic company!

Absolutely fantastic company. Help, support, enthusiasm and a can do attitude. Very impressed indeed, and Rich who I dealt with was very professional, courteous and considerate throughout. I would thoroughly recommend dealing with Bonners for anything musical!!

15 de junho de 2026
Avaliação não solicitada
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Resposta da Bonners Music

Dear Chris,
Thank you so much for your kind words and recommendation.

We're delighted to hear that you had such a positive experience with us. Rich will be especially pleased to know that his professionalism, courtesy and support made a difference throughout the process. We always aim to provide helpful, friendly service and make things as straightforward as possible for our customers.

Thank you again for choosing Bonners Music and for taking the time to leave this wonderful review. We wish you all the very best.
Kind regards,
Jackie

Avaliado com 5 de um total de 5 estrelas

Top class shop. music people go here

Hi . I got in contact with bonners music after finding they had a 54 resissue strat in stock . After an email rich got back in touch immediately and added a few photos upon my request as I had concerns with it being a nitro finish guitar . This is a guitar I've wanted for about 15 years and after seeing a handful in shops I've never pulled the trigger because something was always off with the nitro finish and I already own a 57 reissue so I know what areas to look .

When I opened the case on this guitar it literally shook me to the core it was absolutely beautiful and the fact these guys bent over backwards to accommodate me made it this possible also to note it was very generously priced for what I received . Thanks rich and thanks to bonners for making this finally happen 5 star service

10 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I am so happy with my Yamaha keyboard…

I am so happy with my Yamaha keyboard upgraded pack, the quality and bundle were perfect!! Excellently packaged and fast delivery. Thank you bonners, appreciate you being a good company!

9 de maio de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Dear Helen,

Thank you so much for taking the time and trouble to leave us this lovely review - it's always nice to be appreciated!

I hope you have lots of fun with your new Yamaha!

All the very best,

Amanda

Avaliado com 5 de um total de 5 estrelas

very good for my needs

as a first time buyer of a digital piano i rang for advise the gentleman who took my enquiery was great , very helpful and informative, no sale pitch just good helpful information, their delivery was fast and the price was competitive , unfortunatly their delivery partner was not so good (fedex) but when i phoned to ask why delivery information was wrong , the lady was helpful and apologetic , the piano arrived very well packaged and was easy to erect , overall i think Bonners was a very good choice for my needs

22 de maio de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Thank you very much for your review!

We’re delighted to hear that your first digital piano buying experience was a positive one and that our team were able to provide helpful advice.

We’re also pleased that your piano arrived well packaged and was easy to set up, and that you found our pricing competitive and delivery fast overall.

We’re sorry to hear that the tracking information from FedEx caused some frustration, but we’re glad our team could help when you contacted us.

Thank you again for choosing Bonners - we really appreciate your recommendation and hope you enjoy many years of playing your new piano!

All the very best,
Amanda

Avaliado com 5 de um total de 5 estrelas

Fantastic shop in MK

Fantastic shop in MK. Dealt with by Toby who seemed to know his stuff. Shop had a great selection and the ability to have a go. What more could you want? Thanks guys.

16 de maio de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Thank you for taking the time to leave such a nice review!

I'm glad that you were able to see and try the right instruments in store, and I'll pass your kind comments back to Toby.

All the very best,

Tim

Avaliado com 5 de um total de 5 estrelas

I bought a Kawai CA701 after months…

I bought a Kawai CA701 after months showing up by the store and testing all pianos. The guys at Bonners in Milton Keynes were very helpful, answering all my questions, and had infinite patience with me taking my time to make sure I choose the right instrument. They also quickly arranged a technician visit to have a look at key noises. I've got no complains

3 de maio de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Dear Sergio,

Many thanks for your kind review - it was a pleasure to help you in-store!

Please don't hesitate to let me know if I can be of any more help, and I hope that you're enjoying the Kawai CA701!

All the very best,

Tim

Avaliado com 5 de um total de 5 estrelas

James

I recently bought a Roland Fp30x digital piano from Bonners at Newcastle. Many thanks to Neil Ferry for the friendly expertise and advice and for giving me plenty of time to decide. I am delighted with the Roland.
I would highly recommend Bonners.

16 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Many thanks to Steve Gilbert at the…

Many thanks to Steve Gilbert at the Newcastle branch for his help when I saw him on 7th April 2026 and placed my order for the Roland LX6 Digital Piano Premium Package.
Steve was very helpful in helping me to chose the correct piano for my requirements.
The piano was delivered by Griffin Transport.  The two delivery men were fantastic. Everything was completed within the stated time frame, they did a great job in removing my current Kemble upright piano and the premium delivery fee paid was excellent value - they wasted no time setting everything up and clearing up all packaging.
I would have no hesitation in recommending Bonners Piano Centre as Steve provided a very high level of customer service and his knowledge was exceptional.

20 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bonners provided an outstanding service…

Bonners provided an outstanding service when I bought my Kawai digital piano recently.
They were professional, effective and knowledgeable. Their website has excellent videos to help me decide on which piano to buy. In addition, there are many excellent videos on YouTube. Especially, the one on how to put your flat pack together.
Communication, both over the phone and emails were supportive and helpful.
I would highly recommend Bonners.

13 de janeiro de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hello Linda,

Thank you for taking the time to leave such a lovely review. We really appreciate it. I am pleased that the order for your Kawai Digital piano went smoothly. Happy playing!

If you need any assistance in the future, please do get in touch.

Best wishes,
Emma

Avaliado com 5 de um total de 5 estrelas

Great Service

Visited Bonners Reigate branch for a new digital piano..Great service...good choice of pianos.
Delivery was fast and the men took our old piano away. They were very careful setting up and removing. Very happy with my purchase.

28 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

With the demise of physical music…

With the demise of physical music shops, and having to purchase a new digital piano for my Church, I started my research, and was left with 2 choices.
Bonners no only had the best price, but on messaging them about payment and delivery options, I quickly received a reply from Tom with our options.
I ordered the piano that day, and it was delivered 2 days later.
All in all, and excellent first experience with Bonners.

11 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Everything delivered - except the piano

I placed an order on 19 February for a Yamaha CLP835, having been assured that delivery would be completed by mid-March. On that basis, I waited patiently.

I was later informed that my chosen colour was unavailable due to the “current unstable world situation” (with a vague reference to events in the Middle East). Quite how that specifically affects the availability of this particular model was left unexplained, but I agreed to switch to black, which I was told was in stock.

From that point onwards, things became… increasingly uncertain.

I was informed that dispatch on Friday would be “difficult”, so Monday was set instead. We are now well past that, and so far I have received a chair and a pair of rather cheap headphones - but notably, not the piano itself.

What makes this particularly frustrating is the clear promise on their website and in emails of fast (even 48-hour) delivery. That commitment appears to bear little resemblance to reality.

Communication has been equally disappointing. Multiple promises of call-backs have resulted in complete silence.

All in all, a rather underwhelming experience for what should have been a straightforward purchase. Still waiting for the piano - and, ideally, for someone to take ownership of the situation.

2 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently purchased a Clavinova CLP885…

I recently purchased a Clavinova CLP885 from Bonners in Eastbourne and I thoroughly recommend them for a helpful, knowledgeable and efficient service. It's definitely worth an in-person visit to the showroom if you can. I wasn't happy to just buy on-line and the range of digital pianos available made it a proper 'hands-on' experience. I already had a good idea of what I was after but it was helpful to be able to compare the different models and understand what I was getting for the money

30 de janeiro de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Thank you for the fantastic review! We’re so glad you’re enjoying the Yamaha Clavinova CLP885.

You hit the nail on the head regarding the showroom experience. Nothing beats a "hands-on" comparison to make sure you’re getting the right instrument for your needs. We are delighted that our Eastbourne team could help you find the perfect fit.

Happy playing!

Best wishes,
Emma

Avaliado com 5 de um total de 5 estrelas

I have just purchased my C3 Piano from…

I have just purchased my C3 Piano from Bonners.
Tim was particularly helpful and has been on hand throughout the whole purchase and delivery.
I would 100% recommend this company if you were looking at buying a prestige instrument.

1 de abril de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Dear Claire

Thank you so much for taking the time to leave such a kind review.

The C3 really is a special instrument, and it was a pleasure helping you & your Father through the process.

Please do get in touch if there's anything else we can do for you.

All the very best,

Tim

Avaliado com 5 de um total de 5 estrelas

Brilliant Milton Keynes store

The store in Milton Keynes had a brilliant range of pianos - including all the ones on my shortlist. I was able to try them without any pressure from staff, and allowed as much time as I needed. Staff were very helpful, polite and very knowledgeable. Great sales team. Delivery and installation was also very smooth.

2 de fevereiro de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Dear Tracy,

Thank you so much for taking the time to leave such a lovely review.

It's really nice to hear that you had the space and time to try everything on your shortlist, and that the team were helpful without being pushy - that's exactly the experience we want every customer to have. I'm glad the delivery and installation went smoothly too!

Please don't hesitate to get in touch if there's anything else I can do for you.

All the very best,

Tim

Avaliado com 5 de um total de 5 estrelas

Neil is the best

Loved Bonner's piano's! The store had a great selection of pianos, and it wasn't too loud/crowded.

Neil Ferry was a phenomenal sales person, super knowledgable across all pianos, made interesting suggestions and was not pushy at all. I was there with my grandfather for three and a half hours making a decision, and Neil was incredibly patient, did not rush us at all.

31 de janeiro de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Thank you for such a lovely review, Anna.

Neil really is the best, and I will be sure to pass on your compliments to him. I know he will be so pleased that he was able to assist you with the purchase of your Kawai.

Enjoy many years of happy playing!

Best wishes,
Emma

Avaliado com 5 de um total de 5 estrelas

Wide range of pianos to choose from, great customer support

I was looking for a new or refurbished grand piano and what appealed to me most was the wide selection of pianos on offer at Bonners Reigate showroom. I spent over an hour playing different makes/sizes and had great support from Emma before making my selection. Bonners also have lots of useful info on their website. The piano was delivered with care and has excellent tone. I am thrilled by my purchase.

21 de janeiro de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Thank you for taking the time to leave such a kind review, Michael. It was a pleasure to meet you in the Reigate showroom, and I am so pleased you managed to find the right Piano for you.

If you need any assistance in the future, do let me know.

All the best,
Emma

Avaliado com 5 de um total de 5 estrelas

Full marks to Bonners in Reigate for…

Full marks to Bonners in Reigate for their excellent service and many thanks to David for his expert knowledge and guidance in helping me to make the transition to a digital piano. The whole process was smooth and efficient, and conducted in a friendly no-pressure environment. Subsequent delivery was also prompt, on time and hassle-free. I am delighted with my purchase and have no hesitation in recommending David and the Bonners Team in Reigate.

12 de janeiro de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hi Sarah,
Thank you so much for your kind words, and I'm so pleased that the transition from acoustic to digital went smoothly for you.
Wishing you many happy hours with your new CA701!
David

Avaliado com 5 de um total de 5 estrelas

A proper Piano/keyboard Experience without pressure

From the first steps in through the door at Milton Keynes we felt welcome, I was shown where I could try the type of Keyboard I was looking for and left to play,, so inviting.. After a few discussions with Toby, we settled on one and then chose the Headphones.

10 de fevereiro de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Dear Ian,

Thank you for taking the time to leave such a lovely review.

It's really nice to hear that you felt so welcome from the moment you came in, and that Toby gave you the space to try things properly before helping you find what would work best for you.

I'm glad that you were able to find the right instrument, as well as the headphones!

Please don't hesitate to get in touch if there's anything else I can help with.

All the very best,

Tim

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