Bonners Music Avaliações 

423
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I traded in my old keyboard for a discount on a second-hand one at the Bonners Eastbourne location, which I've now had for a couple months. Very pleased with my purchase. I came in with a list of keyb... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent. Huge choice of instruments and knowledgeable staff who were very happy to provide advice - and demonstrate what the instruments could do, even if it will be some time before this customer c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We spent at least 12 months visiting pianos, deciding on type and size. Bonners was the shop we returned to because it has: Large selection of digital and acoustic (home and concert) pianos Eas... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We recently visited the Eastbourne store and bought a Yamaha CK88 stage keyboard (our second piano from Bonners) and are delighted with it. The excellent Bonners staff were so knowledgeable and were... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Passatempos e Ofícios

Escrito pela empresa

Bonners Music specialises in a broad range of musical instruments, including pianos, keyboards, and synthesizers, and guitars, catering to musicians of all levels. We offer both new and refurbished pianos, expertly restored by skilled technicians, as well as a vast selection of guitars and keyboards from renowned brands. Our showrooms are designed to provide hands-on experiences, allowing customers to test a variety of instruments in a welcoming environment. Our passionate and knowledgeable staff, many of whom are musicians themselves, provide personalised advice and guidance to help customers find the right instrument. We pride ourselves on a customer-first approach, with no-pressure sales and a dedication to excellent aftercare, fostering trust and long-lasting customer relationships. Bonners combines competitive pricing with a high standard of service, creating an approachable and friendly atmosphere in their showrooms, which has earned us a strong reputation in the UK music industry.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

423 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(423)

159 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

The reception at Bonners Reigate was welcoming and friendly.

The reception at Bonners Reigate was welcoming and friendly. I was able to try out the pianos without being pressured. Would have given 5 * except that
I had an issue with the finance deposit that was taken by credit card. I was not made aware that this would attract interest from my card company as a cash advance. My card company waived the charge as I had not been made aware of this at time of purchase. I feel that customers should be warned against using credit card for deposits.
After sales service has been good.

7 de novembro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hello Geoff,

Thank you very much for taking the time to leave us a nice review! We’re really pleased to hear that you felt welcome at our Reigate store and that our after-sales support has been helpful.

We’re really sorry for the frustration caused by the deposit payment issue. Just to clarify, the additional charge came from your card provider, who processed the transaction as a cash advance, rather than from Bonners or the finance company. We do appreciate that this was unexpected and understandably annoying!

It was actually the first time we'd ever been made aware of an issue like this, so we shared your experience with the finance provider, who have passed it on to their compliance team. They’re now looking at whether clearer wording could be added around potential card provider fees when using a credit card for deposits, which we hope will help avoid similar confusion in future.

We really do appreciate your feedback, it's very useful.

We’re very glad to hear your card provider waived the charge on this occasion, and thank you again for your kind comments about your overall experience with Bonners.

All the very best,

Amanda

Avaliado com 5 de um total de 5 estrelas

Excellent service

Having made many purchases over a number of years at Bonners Eastbourne and having always received an excellent service, this time has been no different. I part exchanged my Yamaha CK88 for the New Yamaha MODX M8 just before Christmas and received a generous part exchange price. I would like to commend Tom Parsons for his outstanding service throughout my purchase. From the moment I walked in, I was looked after exceptionally well, with genuine care and attention at every stage. Nothing was too much trouble — questions were answered thoroughly, advice was honest, and I never felt rushed. A big thank you to Tom for making the whole experience so smooth and enjoyable, I am delighted with my purchase and have no hesitation in recommending Bonners.

11 de dezembro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hi Stewart,

Thank you so much for your very kind review.

It is always a pleasure seeing you in the showroom. I hope you are enjoying your new keyboard and having fun exploring all of the different facilities.

If I can ever be of any further help in the future, you know where I am. Please don't hesitate to contact me.

All the best,
Tom

Avaliado com 5 de um total de 5 estrelas

I needed to upgrade my digital piano

I needed to upgrade my digital piano. Although online reviews are helpful, but I still had questions after reading many reviews. Plus nothing compares to be able to physically feel and hear the sound for real.
I went to Bonners Music in Reigate to try out the Roland I had in mind. The friendly staffs was very helpful, answered all my questions. I had plenty of time to try it out, (along with others just to satisfy my own curiosity). Purchased it, took it home on the same day and very happy that I have made the right choice.
Many thanks Bonners Music. Highly recommended.

10 de novembro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Thank you for taking the time to leave a review. We’re really glad we could help you try out the Roland and answer your questions, and that you’re happy with your new piano. We appreciate your recommendation and hope to see you again soon.

David

Avaliado com 5 de um total de 5 estrelas

I upgraded my PSR-SX600 to the…

I upgraded my PSR-SX600 to the PSR-SX720. It’s a very nice keyboard. The purchase was handled through email, with excellent communication and a very quick response. Thank you, Emma, for the prompt assistance—I’m very happy with the purchase.

20 de dezembro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hello Biju,

Thank you for taking the time to leave such a kind review. I am so pleased I was able to help you with your part exchange quickly, and that you love your new Keyboard.

If you need any help in the future, please get in touch.

Best wishes,
Emma

Avaliado com 5 de um total de 5 estrelas

It was a first-class experience buying from Bonners

It was a first-class experience from Bonners - friendly, knowledgeable staff who went over and above to sort my purchase with me. In particular, Jackie dealt with my many queries (and slight panic!) with patience and good humour. I would definitely recommend them. Thank you.

18 de dezembro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Thank you so much for your review, and it was lovely speaking with you again this afternoon!
If I can be of any further assistance now or in the future, please do not hesitate to call or email me.
Best wishes,
Jackie
Bonners Music

Avaliado com 5 de um total de 5 estrelas

Knowledgeable staff with wide choice of instruments.

I visited Bonners Music in Milton Keynes to explore digital pianos. The attention I received from Toby was exemplary. Knowledgeable assistance with no pressure in a showroom with a wide selection of pianos and keyboards to try out was ideal. I chose the Casio GP 300 Grand Hybrid plus recommended stool which were delivered at the exact time stated. I will never have time to explore all the features available but as a piano it proved to be an excellent choice. Thank goodness though for a video on YouTube demonstrating exactly how to unpack and assemble the instrument.
Thoroughly recommend the service at this store.

7 de novembro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hi John,

Many thanks for leaving us such a kind review. I'm so glad that you're getting along well with your new Casio digital piano.

Please don't hesitate to let us know if we can help at all in the future.

All the very best,

Tim

Avaliado com 5 de um total de 5 estrelas

Hammond XK-5 is quite excellent

I bought my new Hammond XK-5 from Bonners last November and I am super happy with it. Having played a vintage B3 a few times many moons ago, I always wanted to own one but for many reasons it didn't happen. Now I have an XK-5 and it is just stunning. It sounds, feels, and plays exactly like the vintage B3 I remember, has plenty of options to configure and play with, and looks stunning too! In short, it is quite excellent. Also quite excellent was the overall service provided by Bonners, from my initial enquiry through to collection. I must thank Amanda Jones who was very friendly and helped ensure that my purchase was problem-free. Thank-you Bonners!

25 de novembro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hello Graham,

Thank you very much for your lovely review!

I’m so pleased to hear how happy you are with your Hammond XK-5 and that it has lived up to your memories of playing a vintage B3. It’s a wonderful instrument, and it’s great to know you’re enjoying both the sound and the playing experience.

It was a pleasure helping you with your purchase, and I’m delighted everything went smoothly from enquiry through to collection. Thank you again for choosing Bonners, and I wish you many years of enjoyment with your new Hammond.

All the very best,
Amanda

Avaliado com 5 de um total de 5 estrelas

My personal experience of bonnets was…

My personal experience of bonnets was nothing but excellent.. we popped there looking for a digital piano. Having already looked online I had a couple in mind. All were readily available to have a play with and nicely displayed and sorted of sectioned by makes etc making it easy to find your way around.while there we had the pleasure of meeting Amanda who was great fun. Full of useful information when needed but also left you to find out what it is you like for yourself. There certainly wasn't any pressure or push for sales just honest helpful advice with some humour thrown in which makes it a chilled and friendly environment. I choose a Roland lx6 which wasn't in stock. Amanda advised how long it would take to become available. It actually came a little sooner. I also payed to have it delivered and set up which was brilliant. They guys who came to my property were lovely and had it set up in no time without hassle at all. Loving the piano and would highly recommend Bonners to anyone musical

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hi Shane,

Thank you so much for such a lovely and detailed review! It was an absolute pleasure meeting you both and helping you find the right piano. I’m really glad you enjoyed trying everything out and that the store layout made it easy to explore at your own pace — that’s exactly what we aim for 😊

I’m delighted you’re loving your Roland LX6 and that the delivery and setup went smoothly - I’ll be sure to pass your comments on to the delivery team ).

Wishing you many happy hours of music, and thank you again for recommending Bonners. You’re always very welcome back!

Amanda 🎹

Avaliado com 5 de um total de 5 estrelas

Birmingham to Bonner’s…

The Journey from Birmingham to Bonner’s was well worth a visit! The Hospitality from everybody was second to none! Purchased a Yamaha Montage M8X at a great price with some free extra’s thrown in! Delivered for Christmas! Plus a tour of the Centre! Thank you to to Tim and Toby and all your help! I shall be back again! Kev!

15 de dezembro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hi Kev,

Thank you so much for taking the time to leave such a lovely review for us!

It was a pleasure meeting with you in our Milton Keynes Showroom - and I hope you're getting on well with your new Montage.

Many thanks & all the best,

Tim

Avaliado com 5 de um total de 5 estrelas

Great Service in the Newxastle Shop

We recently visited the Newcastle-upon-Tyne shop seeking a keyboard with accessories. We found the staff to be very knowledgeable and helpful, and we are very happy with the product we decided on.

11 de dezembro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hello Stephen,

Thank you very much for your kind review. We’re delighted to hear that you found the team helpful and knowledgeable, and that you’re happy with the keyboard and accessories you chose. We hope you enjoy many happy hours of music! Please don’t hesitate to pop back in if you need anything in the future.

Best Wishes,

Amanda

Avaliado com 5 de um total de 5 estrelas

I love Bonners

I love Bonners! And my new keyboard.
Any music outlet is only as good as it’s staff and showroom layout and this one is just brilliant and showcases the choices beautifully . And there are some very, very lively choices to be made too!
And these guys have such a lovely “come on in and try , this one too you might like to try” attitude and years of staff loyalty and enthusiasm . Mr White really has grown the shop to what it is today, which is wonderful . With price matching , service, delivery, packages, and more stuff I’m sure ( oh yeah, the train literally round the corner and parking , why would you bother to go elsewhere or take a punt on something online? I wouldn’t.
One very happy bunny . 100% , T A

2 de janeiro de 2026
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hi Tim,

Thank you so much for such a fantastic review — it really means a lot. I’m delighted to hear that you’re enjoying your new keyboard and that you loved the showroom.

We really do pride ourselves on offering choice, service, and a welcoming experience, and it’s great to know that came across.

Thank you again for taking the time to share this - we hope to see you again!

All the very best,

Amanda 🎹

Avaliado com 5 de um total de 5 estrelas

I am registered severely partially sighted.

I went in to Bonners Music, Newcastle Store, looking for a keyboard, not knowing anything about the various makes and models that were on display.

The display in the store was vast, and I was basically in a lost world for making my choice of instrument.

I am a total novice, but I have a desire to learn how to play a keyboard.

The sales assistant (Steve Gilbert) was very helpful in assisting me choose which instrument would be the best choice for me to learn on.

He let me try out some of the different makes and models on display, and put no pressure on me for a sale, or to cut short my time in practising on the various keyboards.

He recommended a digital piano, saying that this instrument would be the best for me to learn on.

This instrument was nearly one thousand pounds cheaper than the instrument recommended to me by a friend.

He stated that the instrument that my friend had recommended would be too complicated for a novice to learn on.

Steve sold me an instrument that was relevant to my needs, and not relevant to his commission. He could easily have sold me the more expensive instrument, that would have been too complicated for me to learn on.

My new purchase was delivered to me on the exact date that was promised.

The delivery driver was very careful in carrying the various boxes from his truck to my house.

Once unboxed, the instrument was inspected for marks, scratches, and for its operation, and everything was perfect.

I had difficulty claiming a cashback incentive, which was offered by the manufacturer of the keyboard, and also to connect the piano to the Internet.

I contacted Bonners Music informing them of the problem by telephone.
Another sales assistant called Neil answered the telephone, and told me that he would make some inquiries into the problems I was having.

Neil contacted me by telephone the next day, advising me what he was doing to alleviate my problems.

The sales and after sales service from the Bonners Music Newcastle store is excellent.

If anyone in the North East of England needs to purchase a new piano, then this is the place to go to.

11 de dezembro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Thank you very much for taking the time to leave such a detailed and thoughtful review.

We’re delighted to hear about your positive experience at our Newcastle store and that you felt well supported as a beginner. Choosing a first instrument can feel overwhelming, so it’s great to know that Steve took the time to understand your needs and helped you choose an instrument that was genuinely right for you.

We’re also pleased that delivery went smoothly and that the instrument arrived in perfect condition. Thank you as well for highlighting Neil’s help with the cashback and connectivity issues — providing reliable after-sales support is something we take great pride in.

I'll make sure Steve and Neil see your kind comments!

We wish you every success and enjoyment as you begin your journey learning to play the piano, and we’re always here if you need any further help or advice. 🎹

All the very best,

Amanda

Avaliado com 5 de um total de 5 estrelas

I Purchased a Roland Piano

I Purchased a Roland Piano from the Bletchley branch. The two staff were so friendly and let me and my partner try lots of pianos without feeling pressured at all. They have a fantastic range of traditional and digital pianos on show. They answered all my questions and they found me a piano that was perfect for my current level. If I need anything else I will certainly go back to the store rather than looking online!

15 de dezembro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hi Alan,

Thank you for leaving such a lovely review for us. I'm glad that you found your perfect piano, and enjoyed your visit to us in Milton Keynes.

Please don't hesitate to let me know if I can be of any more help in the future.

All the very best,

Tim

Avaliado com 5 de um total de 5 estrelas

First Keyboard Purchase

Toby was extremely helpful in my son's first instrument purchase, the delivery from the warehouse was quick and efficient and my son is very happy with his acquisition.
Many thanks to the whole Bonners team.

15 de outubro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Dear Andy,

Many thanks for leaving us a review!

I'm so glad that your son is enjoying his new instrument, and please don't hesitate to let me know if I can help any further.

All the very best,

Toby

Avaliado com 5 de um total de 5 estrelas

All round excellent

Great service in store and very fast delivery when using online ordering.
Staff all very helpful and knowledgable and I am very pleased with my Yamaha DGX670.

12 de dezembro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hello Simon,

Many thanks for your very kind review.

I'm delighted to hear you had a good experience both in the showroom and when ordering via our website.

I hope you have lots of fun with your Yamaha DGX670 - please don't hesitate to get in touch if we can be of any help at all in the future.

Best Wishes,

Amanda

Avaliado com 5 de um total de 5 estrelas

Great Experience

Great personal experience of buying my new digital piano. highly recommended

20 de novembro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Thanks very much for your review!

I hope you really enjoy your new piano - and please do let us know if we can be of any help in the future.

All the very best,

Amanda

Avaliado com 5 de um total de 5 estrelas

Great experience from the outset

Great experience from the outset. Neil at Bonner‘s Newcastle did a brilliant job of demonstrating my piano which ultimately convinced me that I needed to have it. The communication regarding delivery was brilliant and the two lads that delivered the piano were very professional and had a bit of banter and a cuppa whilst taking great care to make sure I was happy with the service, position, and set up of my Kawai 901. I absolutely love playing this piano, the feel and feedback from the keyboard is excellent, very realistic and just makes you want to keep playing. The sound of the piano is fantastic and the options available for different effects are outstanding. If you are considering buying a piano from Bonners, I highly recommend it. You will get an exceptional service and the quality of their instruments are 2nd to none.

30 de outubro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hello Neil,

Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re absolutely delighted to hear about your experience from start to finish.

Your namesake Neil will be very happy to hear his demonstration helped you find the perfect piano, and we’re glad our delivery team made the process smooth, professional, and enjoyable (a cuppa always helps!). It’s wonderful to hear how much you’re enjoying your Kawai CA901 — it really is a great instrument.

We wish you many happy years of playing and enjoyment, and we’re always here if you need anything in the future. 🎹

All the very best,

Amanda

Avaliado com 5 de um total de 5 estrelas

I bought a Yamaha piano for my…

I bought a Yamaha piano for my grandchildren. Tim at Milton Keynes was extremely friendly and helpful steering me in the right direction to a suitable model for their ages. They love their new piano and both are doing very well. Thank you Tim- I can unreservedly recommend you and Bonners.

1 de outubro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hi Valerie,

Many thanks for taking the time to leave such a kind review after your visit to our Milton Keynes Store.

I'm so glad that your Grandchildren are enjoying their new piano, and please don't hesitate to let me know if I can be of any further help.

All the very best,

Tim

Avaliado com 5 de um total de 5 estrelas

Highly recommend

Excellent experience purchasing my electric piano from Bonners. I live in a very remote part of the Scottish Highlands and nothing was too much trouble for the customer service team. Highly recommend!

14 de novembro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hello Melissa,

Thank you so much for your lovely review. We’re really pleased to hear that you had such a positive experience, especially with delivery to the Highlands — our team will be delighted to know their efforts were appreciated.

I hope you’re enjoying your new piano, and thank you for taking the time to recommend Bonners. Please don’t hesitate to get in touch if we can help with anything in the future.

Best Wishes,

Amanda

Avaliado com 5 de um total de 5 estrelas

The most amazing service and Yamaha CSP 275Well

Well, I wanted a new digital piano. I gave Been playing for 40 years +
Bonners Music, Reigate was my first choice to start looking.
Emma who helped me was very knowledgeable.
I described my requirements and she suggested a Yamaha CSP 275.
She demonstrated the features and I tried it out several times.
Quite simply the best piano I have ever bought, it’s amazing. I play it every day.

Bonners Music is the only place I would go to buy a piano of any type, acoustic, digital or stage piano.

Highly recommend
⭐️⭐️⭐️⭐️⭐️

6 de outubro de 2025
Avaliação não solicitada
logotipo da Bonners Music

Resposta da Bonners Music

Hello David,

Thank you so much for taking the time to leave such a kind review and recommendation.

It was a pleasure to meet you in the Reigate store, and I am so pleased I was able to help you find the right Piano for your needs. The CSP is a fabulous instrument and so versatile.

If you need any assistance in the future, please do not hesitate to get in touch.

Best wishes,
Emma

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