Bordersbuses Avaliações 

Ignoring passengers waiting at bus stops, dismissing complaints and not responding to emails without being chased.
Some might say arrogant, others might say incompetent. Which ever is true they have the monopoly on some routes so they are unlikely to improve.

253 bus didn’t bother to stop at the Jewel when it turned up, just pulled out from behind the two buses that were already at the stop and drove off without actually bothering to see if there was anyone waiting to get on it. I had a day ticket but as the next bus on that service was 2 hours I had to pay for another bus into town so I could get the 2nd borders bus and complete the 2nd leg of my journey to Peebles. Not stopping must be a habit with some of their drivers, when I was on that X62 to Peebles just at IKEA there was a woman with a child who clearly had her hand out for the bus to stop but it just drove past her. Gets 2 stars instead of 1 because once you actually manage to get on the bus they’re actually quite decent to travel on

Border Buses driver managed to hit my car at the pinch point at Newbattle, driver never stopped. Had to chase the driver up to the Fitness Centre at Main Steet to get the driver to stop.

On telling the driver she had hit my car her response was that I was driving to fast, she has 12 cameras on the bus and 10 witnesses. Note the bus was on my side of the road and I was withing my lane. Despite asking three times for her details all she wanted to to was have an argument. I eventually had to leave with photos of the damage to the bus and my car along with the bus reg.

Contacted Borders Buses and was assured someone would look into this despite 2 emails, still no reply.

Unprofessional drivers, and unresponsive management.

Inconsiderate drivers soaking pedestrians when they are driving in the rain in Edinburgh and completely unresponsive management when one complains

I travelled on Borders Buses from Edinburgh to Cockburnspath in March 2024. I'd checked the price on the website beforehand and it said the cost of my journey was £5.80, but I noticed I'd been charged £10.10. I emailed Borders Buses and was told that the price on the website was for tickets bought in their app, not a walk on fare. I pointed out that their website fails to specify this - there is only one set of prices and nothing that says you would be charged a higher price if you paid on boarding rather than in the app. After almost a month, they have eventually refunded me the £4.30 extra I was charged over the advertised price but it was a time consuming process of back and forth with people who didn't seem to see any issue with charging me 40% more than the price advertised on their website. Very frustrating