Boscov's - Erie Avaliações 2

This places harasses me with their constant email ads even though I'VE NEVER SHOPPED THERE! Unsubscribing does no good nor do my emails asking them to stop. This PLACE STINKS, and I will NEVER ever shop there.

I shopped in the store on Thursday, 2/27/2025 about 6 p.m. I put a coat & a jacket on hold. On 2/28, I called & asked who can I talk to about a hold. The man answering in customer service said I called at a bad time; I asked which départment do I need for a hold. Hé said I'm just answering the phone & standing here.The actual representive was in thé bathroom. So I asked for women's. Hé said hé didn't know. Filling in, hé said. I called women's directly. Rep said she would have to leave women's & go to coats; said hold & she continued to wait on customers. After a few minutes, I hung up. Today, March 1, at 8:49 p.m. I called customer service & said I need to talk to someone about thé hold. The rep. said, "Mam, we're closing: call tomorrow." I said I simply want to know who takes care of holds. Hé said "Goodnight, Mam." and hung up.
I almost always get curt answers from customer service; isn't that where a customer goes with a question? I'm 82 & shopping in store is difficult; I dont need to to shuttled here & there without at least trying to get thé right départment.
It's a shame Boscov's is too busy to help when its needed!! If I were asked to review the store; I would not bé able to recommend Boscov's to a friend. Bad attitude shown by many of your employées in Erie, especially in customer service.