Rod at bovis homes hollin back was very well informed. Gave us all the information we were looking for and then some! Very polite and welcoming and made it all less confusing and more straight forward... Ver mais
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Ali at the Woodlands development has been fantastic throughout. She has answered all our questions honestly, quickly and with real knowledge and experience behind her. With her help my Fiancee and I h... Ver mais
A empresa respondeu
We cannot fault the service that Bovis have given us. We have just reserved our property and Bev Horan has been exceptionally helpful both in dealing with administrative matters and choosing the extr... Ver mais
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Poor customer service for secure buyers. Visited the Pippins Place development in West Malling as a cash buyer with two mortgage-free properties. I was told there is a long waiting list for an unbuilt... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Bovis Homes, we’ve been building exceptional new homes since 1885 and over the generations we’ve become one of the UK’s leading new home builders. Known for our quality craftmanship, we build homes that combine contemporary design with timeless architectural details. Customer Service contact details: https://www.bovishomes.co.uk/contact-us/customer-services
Informações de contato
New Ash Green, Reino Unido
- www.bovishomes.co.uk
4,5
Excelente
984 avaliações
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Couldn't be happier
We just moved into our first New build home. From start to finish we had had exceptional treatment. Both Jeannette Clifton and Jessica Paine have been fantastic and always there to help
Move day went without a hitch.received a lovely welcome box which was a surprise.
Marius (site manager)introduced himself on the first day and made appointment to sit down with us in a couple of days to go over any problems we had. Nothing was to much trouble. Marius has arranged for the relevent trades to pop back to fix
Paid for a Snagging report but to be honest didn't need this as the faults that where picked up where minimal.
The quality is great
Overall very happy with Bovis
18 de setembro de 2026
Avaliação não solicitada
Resposta da Bovis Homes
Hi Debbie,
We are so pleased to hear about your wonderful experience moving into your new home. It is fantastic to know that our team provided exceptional treatment throughout the process, and that your move day was seamless. We are especially glad that you found the quality of your new home to be great and that you are very happy overall. Thank you for sharing your positive feedback.
Kind Regards,
Kobi
Bovis Homes
Staff was great
Staff was great, nothing was a problem. Very precise on the appointment and easy to find.
27 de setembro de 2026
Resposta da Bovis Homes
Hi NicoSocial,
We're so happy to hear our staff provided such a positive experience for you. We appreciate your kind words!
Kind Regards,
Kobi
Bovis Homes
I purchased my plot in March and…
I purchased my plot in March and completed in June. The process from the start to finish was excellent. The sales representative Debbie at Bucklers Park was superb and the smooth move team were great! You hear some horror stories of new builds but this is my second (first was a different builder) this house has been finished to our exact specification and what our independent snagger said ‘was a very well built property’. Our after sales site team have also been amazing and so efficient at getting our small issues resolved and always easy to get in touch with . I would give 6 stars if I could. I am now settled in my beautiful home and glad I bought with Bovis
30 de junho de 2026
Avaliação não solicitada
Resposta da Bovis Homes
Hi Denise,
We are absolutely delighted to read your wonderful feedback regarding your home-buying journey with us. It's fantastic to hear that the process, from your initial purchase to completion, was excellent and that your new home has been finished to your exact specifications. We are especially pleased that your independent snagger recognized the quality of the build. Your kind words about our team members and their efficiency in resolving any small issues are greatly appreciated. We are so glad you are settled in your beautiful new home.
Kind Regards,
Kobi
Bovis Homes
Purchase of bungalow
David was excellent from start to reservation of bungalow he was extremely patient with an 89yr old and the incentives he organised for me were great thank you Bovis
24 de setembro de 2026
Resposta da Bovis Homes
Hi Jean,
We are so pleased to hear about your positive experience! It's wonderful to know that our team was patient and helpful throughout the reservation process. Thank you for sharing your kind words.
Kind Regards,
Kobi
Bovis Homes
Do not buy from this company
Do not buy from this company. They lie about the locations of housing association properties as they are sold to private investors so Bovis can get away with listing them as privately owned on their site map. They know exactly what they’re doing. Our estate is essentially a council estate and Bovis do not care about the anti social behaviour or how they clearly misrepresented properties. I am actually semi attached to a HA property when I was assured multiple times it would 100% be a private sale like us. The customer services team are useless and threatened me with legal action. DO NOT BUY A VISTRY HOME.
23 de setembro de 2026
Avaliação não solicitada
Resposta da Bovis Homes
Hi Lauren,
Thank you for taking the time to share your feedback. We appreciate how strongly you feel about your experience and recognise the concerns you've raised regarding the mix of private and housing association properties within your development, as well as your interactions with our customer service team.
We understand that expectations around the makeup of a development are an important factor when making a home purchase, and it is disappointing to read that you feel the information provided did not reflect your understanding of the scheme. We also take comments about customer service seriously, particularly where a customer feels their concerns have not been handled in a constructive or supportive manner.
We understand from speaking to the business unit that they fully responded to the points you raised and we are sorry you remain dissatisfied.
Thank you again for sharing your experience.
Kind Regards,
Kobi
Bovis Homes
Do your research before you buy!!!!
Bought a new Bovis home in June 2024 and couldn't fault the sales journey or the snagging. All I would say is do your research regarding your plot and the surrounding green areas as we have had issues with various residents gathering in communal spaces, destroying trees, drinking, fighting, swearing, loud music etc. Our supposedly private driveways are used by dog walkers, kids racing on scooters and bikes to shortcut the paths provided- only a matter of time before someone gets injured! Vistry are not interested in helping to resolve neighbourhood issues once the house is sold so ask residents already living on the estate for their opinion before you buy a new home, especially if its near a green space. We have a residents group now and all have to report incidents regularly to Housing Associations and the Police who are working with us to try and resolve issues.
23 de setembro de 2026
Avaliação não solicitada
Resposta da Bovis Homes
Hi Sarah,
Thank you for taking the time to share your experience. It's encouraging to hear that the purchase process, sales journey and management of snagging met your expectations.
We appreciate you highlighting the challenges you've experienced within the communal areas of the development. We recognise how frustrating it can be when the enjoyment of your home is impacted by behaviour within shared spaces, particularly where concerns have been raised around safety, damage to landscaping and disruption to residents.
Whilst some community-related matters involve a number of different parties, including managing agents, housing associations and local authorities, we understand the importance of residents feeling supported when concerns arise. It's positive to hear that a residents' group has been established and that constructive engagement is taking place with the relevant organisations to address the issues raised.
We value all feedback from homeowners as it helps us better understand the experiences of those living within our developments. Thank you again for sharing your comments and providing a balanced view of both the aspects of your homebuying journey that worked well and the areas where you feel improvements could be made.
Kind Regards,
Kobi
Bovis Homes
Refused as a buyer with no explanation and no right of reply
Refused as a buyer with no explanation and no right of reply.
I tried to reserve a home with Bovis Homes and supplied every document that was asked of me, promptly and in full. After an internal review, I was told that my reservation would not be accepted and that they would not proceed with me as a buyer at all.
My complaint is about how that was handled rather than the outcome itself. I was given no explanation of what the concern actually was, so there was nothing I could usefully respond to. I was told there would be no further review and no appeal, and that no additional information would be accepted from me. I offered to provide anything further that might help. That offer was declined.
I raised a formal complaint and asked for the decision to be looked at independently. The process gave me no meaningful way to put my side of things.
I have since found a home elsewhere, with a provider who carried out their own checks and had no difficulty proceeding.
Buyers commit time, money and a great deal of hope before they ever get as far as reserving. Being refused outright with no reason given and no route of appeal is not an acceptable way to treat people.
27 de julho de 2026
Resposta da Bovis Homes
Hi Ahmet,
Thank you for taking the time to share your experience.
We appreciate that this was a disappointing outcome, particularly given the time and effort involved in the home-buying process.
We recognise that your concerns centre on the level of information provided during the reservation review and your view that there was limited opportunity to respond to the decision reached.
Reservations are subject to a range of checks and assessments, and decisions are made in line with established processes. While it is not always possible to provide detailed information regarding individual outcomes, we understand your frustration at not receiving the level of explanation you had hoped for.
We have noted your comments regarding communication and the complaints process, and these will be shared with the relevant teams as part of our ongoing review of customer experience. Feedback of this nature is valuable in helping us understand where expectations have not been met.
Thank you again for sharing your perspective, and we wish you all the best in your new home.
Kind Regards,
Kobi
Bovis Homes
Poor customer service for secure…
Poor customer service for secure buyers. Visited the Pippins Place development in West Malling as a cash buyer with two mortgage-free properties. I was told there is a long waiting list for an unbuilt plot ready next summer, and that I would need to sell my home and go into rented accommodation to proceed. I was also told to chase them monthly for updates. The sales team completely failed to value a secure, chain-free buyer. They should be chasing the client, not the other way around.
18 de setembro de 2026
Avaliação não solicitada
Resposta da Bovis Homes
Hi Sharon,
Thank you for taking the time to share your feedback following your visit to Pippins Place.
We are sorry to hear that your experience did not meet your expectations. We understand that purchasing a new home is a significant decision and that clear communication throughout the process is important.
Following a review of your visit, our understanding is that you were interested in a number of future-release homes within a phase that has not yet commenced construction and is not currently available for reservation.
Due to the anticipated level of demand for these homes, interested purchasers are invited to register their interest and are contacted when plots are released for sale. At the time of your visit, you were added to our interest list and advised to remain in contact with the sales team regarding future releases.
We appreciate that there may have been differing expectations regarding the level of ongoing contact prior to those homes being released. We have shared your feedback with the team as a reminder of the importance of ensuring customers are fully informed about the process and how updates will be communicated.
Thank you again for taking the time to provide your feedback, and we wish you every success with your future home search.
Kind Regards,
Kobi
Bovis Homes
Excellent appointment with Rhodri
Meeting Rhodri was such a pleasure - he was welcoming, helpful and extremely professional. He really stood out and he couldn’t do enough to help. Unfortunately, the location wasn't right for me so I won’t be meeting him again
He is a real asset to Bovis.
11 de setembro de 2026
Avaliação não solicitada
Resposta da Bovis Homes
Hi Consumer,
We are so pleased to hear about your positive experience with our team member! We appreciate you highlighting their professionalism and helpfulness. We understand that the location wasn't suitable, and we thank you for your valuable feedback.
Kind Regards,
Kobi
Bovis Homes
Your representative was very…
Your representative was very personable, professional and engaging. He gained insight into my circumstances, my wants and needs in a non intrusive and friendly manner. He provided me with answers to all I asked and it was evident he knew the site, availability and options in detail. He took me around the showhome and where I recognised a negative i.e. no double oven, he offered a suggestion. He followed up same day with videos and virtual tours of a 3 bedroom detached as he promised. This was a positive experience for me
18 de setembro de 2026
Resposta da Bovis Homes
Hi Jennifer ,
We are so pleased to hear about your positive experience with our representative! It's wonderful to know that our team member was able to provide such a professional, engaging, and insightful service, understanding your needs without being intrusive. We appreciate you highlighting their detailed knowledge of the site and options, and their proactive approach in offering solutions and following up with additional resources. Your feedback truly encourages us.
Kind Regards,
Kobi
Bovis Homes
The sales staff
The sales staff
We still have a way to go before moving but so far the path has been made easy.
The only problems so far has been with Bovis IT portal giving a fault report.
18 de setembro de 2026
Resposta da Bovis Homes
Hi Odin,
We appreciate your feedback and are glad to hear the process has been smooth so far. We understand the frustration with technical issues and are working to improve our IT portal.
Kind Regards,
Kobi
Bovis Homes
Our experience with Bovis Homes so far
Our experience with Bovis Homes so far, right through to reserving our new home, has been wonderful. A special thank you to Sylwia, who has been friendly, patient and incredibly helpful throughout. She has taken the time to answer all our questions and provided continuous support, making us feel welcome and reassured at every step.
Her care and professionalism have given us real confidence in choosing Bovis Homes. Thank you for making this important milestone such a positive and enjoyable experience!
10 de setembro de 2026
Resposta da Bovis Homes
Hi D Gurung,
We are so pleased to hear about your wonderful experience reserving your new home. It truly makes us happy to know that our team provided such friendly, patient, and helpful support throughout your journey. We appreciate you sharing how confident and welcome you felt, and we thank you for your kind words.
Kind Regards,
Kobi
Bovis Homes
Excellent service by Dan and the…
Excellent service by Dan and the service team
17 de setembro de 2026
Resposta da Bovis Homes
Hi Phillip,
We're delighted to hear that Dan and our service team provided you with an excellent experience. We appreciate your kind words and will make sure they are passed on!
Kind Regards,
Kobi
Bovis Homes
Loads of snaggin issues
Loads of snaggin issues , leaks , kitchen worktops loose . Flooring issues for over 9 mths still not sorted just basically cowboys
16 de setembro de 2026
Avaliação não solicitada
Resposta da Bovis Homes
Hi Andrew,
Thank you for sharing your feedback. It's disappointing to read about the issues you experienced, particularly the snagging items, leaks, kitchen worktops and the prolonged flooring concerns you mention.
We recognise the impact that unresolved issues can have on your overall experience, and feedback such as yours is important in helping us review our processes and the standards we expect to deliver. We appreciate you taking the time to highlight these concerns and will ensure your comments are shared with the relevant teams.
Kind Regards
Kobi
Bovis Homes
Resposta da Bovis Homes
Hi Elizabeth,
We're happy to hear that our team were helpful and that you found our homes well presented. We appreciate your kind words.
Kind Regards,
Kobi
Bovis Homes
Unreliable completion timelines and poor communication regarding build progress
I am writing to share our recent experience with Bovis Homes regarding our property purchase.
For several months, we received regular updates indicating that our completion date was on track for the end of September. Because we are currently renting and required to give a strict 2-month notice to our landlord, we kept the sales team fully informed of our timeline throughout the process.
In late August, we were given a specific target date for the NHBC sign-off (18th September). Relying on these written updates provided directly by Bovis, we gave notice on our rental property.
However, just days before the expected sign-off, we received formal notification via solicitors/email that completion would be delayed until late October.
When we raised our concerns regarding accommodation, Bovis pointed out that the contractual timeframe allows a 6-month buffer ("September plus six months") and declined responsibility for any associated costs, stating that notice should not have been given without a fixed completion date.
While we understand the legal contract terms, receiving such a delay notification via formal email at such short notice—after months of reassuring updates—has left our family facing significant challenges with temporary accommodation and additional costs. I urge management to improve transparency and provide buyers with earlier, more accurate updates on site progress.
16 de setembro de 2026
Avaliação não solicitada
Resposta da Bovis Homes
Hi Jessica,
Thank you for taking the time to share your experience. We appreciate how difficult and unsettling this situation has been for you and your family, particularly given the decisions you needed to make around your rental accommodation based on the information available at the time.
We understand your frustration that, after receiving regular updates indicating progress towards an end of September completion, the anticipated timescales changed so close to the expected NHBC sign-off date. While construction programmes can occasionally be affected by factors outside of our control, we recognise the impact that changes to completion dates can have, especially when customers are managing notice periods, accommodation arrangements and associated costs.
Your comments regarding communication and the timing of updates have been noted and will be shared with the relevant teams for review. Providing clear and realistic information throughout the homebuying journey is extremely important to us, and feedback such as yours helps us identify where improvements can be made.
Thank you again for bringing these concerns to our attention, and we wish you and your family all the best as you move towards completion of your new home.
Kind Regards,
Kobi
Bovis Homes
Resposta da Bovis Homes
Hi CHUNG KAI LAU,
We're glad to hear that our team was able to assist you quickly and effectively with your inquiry. We appreciate your positive feedback.
Kind Regards,
Kobi
Bovis Homes
Great customer service from your…
Great customer service from your representative.
12 de setembro de 2026
Resposta da Bovis Homes
Hi Jay,
We are pleased to hear that you received great customer service. We appreciate your kind words.
Kind Regards,
Kobi
Bovis Homes
Dawn was so welcoming and friendly
Dawn was so welcoming and friendly. Her experience and expertise was wonderful ss she explained all about the site property etc
2 de setembro de 2026
Resposta da Bovis Homes
Hi Ali TS,
We are so pleased to hear that our team member was welcoming and friendly. It's wonderful to know that their experience and expertise were helpful in explaining everything about the property.
Kind Regards,
Kobi
Bovis Homes
The sales Agent has been helpful in…
The sales Agent has been helpful in different situation
2 de setembro de 2026
Resposta da Bovis Homes
Hi Anthony,
We are so pleased to hear that our sales agent was able to assist you effectively in various situations. Your positive feedback is greatly appreciated.
Kind Regards,
Kobi
Bovis Homes
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