Please people do not trust your animal to this company - they will find any technicality not to pay or look after you. I have Ben with this business for over 2 years and did not make one claim. At my... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Can’t speak highly enough of this insurer, I’ve already made some claims for minor things like grass allergy treatment and a UTI and they’ve been so helpful and really pleasant to deal with both over... Ver mais
A empresa respondeu
A huge thankyou Bow Wow Meow.. we have a beautiful puppy Tobias, sadly at 5 months of age he needed a urgent operation as he gave himself a Tibial crest fracture jumping around in our backyard. We wer... Ver mais
A empresa respondeu
We learned the hard way why pet insurance is so very important and have been with Bow Wow Meow now for many years. When a major and unexpected illness or accident happens to your pet, the last thing y... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Bow Wow Meow are more than pet insurance providers, we are pet people too. We've been helping Aussie pet parents for since 2008, and have insured over 190,000 Aussie pets since then. Our new Nose-to-Tail Cover has been developed to offer a more flexible solution that allows pet owners to choose different coverage options depending on what is important to them, while giving them more control over their premiums. Key features include zero sub-limits, up to $30k annual benefit limit and up to 90% back on your eligible vet bills. Customers can choose to add on an annual excess of $250 or $500, which is only paid once per policy period. We also offer optional Booster Care benefit of up to $2k per year for dental, physio & behavioural conditions and optional Routine Care (non-insurance benefit)*. Nose-To-Tail Cover is GapOnly® ready, so eligible claims can be paid on the spot and you pay only the gap. Bow Wow Meow customers also have access to myPetPass®, which provides extra pet perks including Live Vet, complimentary 24/7 online vet care, discounted pet prescription meds and more. *Policy T&Cs, limits, exclusions and waiting periods apply. Annual excess may apply. Policies are issued by PetSure (Australia) Pty Ltd. except for those entered into before 14 June 2023 & subsequent renewals, which are issued by the Hollard Insurance Company Pty Ltd. Consider the PDS & TMD before purchasing: bowwowinsurance.com.au
Informações de contato
PO Box 1818, 2022, Bondi Junction, Austrália
- 02 9369 2666
- help@bowwow.com.au
- www.bowwowinsurance.com.au
3,8
Muito Bom
561 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
6 years for what?!
Have been with them for almost 6 years but decided to cancel today after finding out a routine ear clean and allergy medication for my French Bulldog were not covered. I made sure all three of my animals were covered under the Major Medical Plan to (allegedly) cover any and all scenarios. I’ve paid approximately $15k in premiums in these 6 years and only ever made 2 claims (for the French Bulldog). One, they had paid out 80% of a costly bill but the other they shelled out a measly $60 only for the vaccinations, not the ear surgery.
Have lost all hope in any pet insurance company as this was ‘supposed to be the best’. Would rather save the money myself.
16 de janeiro de 2024
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Hi Nicola,
Thanks for getting in touch. We are sorry to hear you had a negative experience claiming your pups ear clean and medication. I understand you have cancelled, but we would still like to investigate what happened here as generally ear conditions should have been covered unless it had something to do with pre-existing conditions. Can you please send an email to help@bowwow.com.au with your policy number so we can investigate? Thanks so much!
I dislike the fact that my insurance…
I dislike the fact that my insurance cover does not cover desexing and vaccinations for my puppy or cover for allergy testing and foods required because of allergies
15 de janeiro de 2024
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Hi there, thanks for your feedback. Sorry to hear you are unhappy with your coverage. As mentioned on our website and in the PDS, desexing and vaccinations are only covered if you add the optional Routine Care (non-insurance benefit) to your policy. To read more about this optional extra, please see he following link https://bowwowinsurance.com.au/routine-care-cover/. Kind Regards, Bow Wow Meow Team
The most trouble free experience
The most trouble free experience! Thank you!
8 de janeiro de 2024
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Thanks for the kind review Lisa!
Our emergency vet forwarded our claim…
Our emergency vet forwarded our claim straight through to Bow Wow on a Saturday morning, and Bow Wow had approved and paid our claim by Tuesday morning.
Exceptional service!
9 de dezembro de 2023
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Hi Sandra, sorry to hear you needed emergency vet care. We hope your pet is ok. we are glad the claiming experience was stress free for you. All the best from the Bow Wow team :)
The claim process was easy to use and…
The claim process was easy to use and everyone involved was so helpful.
The claim amount was more than I thought it would be and any amount helps.
Thank you Bow wow meow
8 de janeiro de 2024
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Thank you so much for the lovely review Anna. We are so glad to hear everyone has been helpful and that you were satisfied with your reimbursement. Wishing you and your pup all the best from the Bow Wow team :)
Fast claim processing through gap pay
With the ability to gap pay with my vet, the claim through Bow Wow Meow was processed within a few minutes and I was pleasantly surprised by the amount I was actually out of pocket.
27 de novembro de 2023
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Hi Vicki, we are very happy to hear that are enjoying the benefits of GapOnly claiming and your claim rebates. Thanks for sharing your feedback.
Very happy with the cover provided
Very happy with the cover provided. They are fast to process claims and the little added ID Card and dog charm is a nice touch. I will be moving my other dog to the same cover.
13 de dezembro de 2023
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Hi Scott, thanks for the great feedback. We look forward to welcoming your other fur baby to the Bow Wow family!
My claim was processed very quickly and…
My claim was processed very quickly and very easily. I am very happy with the service provided.
7 de novembro de 2023
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Thank so much for the kind words Sarah!
Great value for money and peace of mind
Smooth and hassle free experience. I had to do very minimum to get full value and benefit of my pup insurance. I submitted the procedure estimate with Bow Wow Meow tame and got the preapproval right next day. After that my vet and Bow Wow Meow took care of the whole financial side I just had to pay the gap on the day of surgery.
15 de novembro de 2023
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Hi Usama, thank you for taking the time to leave us a review! Its great to hear you had a hassle-free experience and that we were able to take over the financial side so you could focus on looking after your pet. I hope your pup is on the mend! All the best from the Bow Wow team :)
First Time Claiming
Can not recommend Bow Wow Meow highly enough.
Made a claim and the money was in my account 48 hours later.
11 de outubro de 2023
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Hi Jay, thanks so much for leaving us some nice feedback. We are pleased to hear your claim was processed so quickly. Wishing you all the best from the Bow Wow team :)
I recommend to my friends
14 de novembro de 2023
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Thanks for recommending us Laura and for leaving us a review! All the best from the Bow Wow team :)
No fuss
The staff at the company is helpful in answering my questions regarding the claims. I had several claims and no fuss! I was pleasantly surprised after hearing so many horror stories. Very happy with the experience!
8 de outubro de 2023
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Thanks so much for the kind review S.H! Its great to hear our staff are helpful and your claims were processed without issue. Wishing you all the best from the Bow Wow team :)
Easy process with excellent communication.
Process to claim was easy to understand and once submitted the claim was processed very quickly and monies paid very quickly also. Very happy indeed and have recommended Bow Wow Meow to friends.
26 de setembro de 2023
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Hi Amanda, thanks so much for the positive feedback and for referring us to your friends. Its great to hear you find our claims process quick and simple to navigate. Wishing you all the best from the Bow Wow team :)
bee sting claim for Remi.
I claimed for Remi my Golden Retriever, who was treated for an allergic reaction to a bee sting and was surprised how quick the claim was settled. i think it was settled in two days. Couldn't be happier with Bow Wow Pet Insurance. i am so impressed how easy it was to make a claim through our vet.
26 de setembro de 2023
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Hi Jody, thanks for taking the time to leave us this kind review! Sorry to hear about your pups bee sting. Poor thing. I hope Remi is on the mend now! We are pleased to her your claim was processed quickly. Wishing you all the best from the Bow Wow team :)
No dramas at all with my claim
No dramas at all with my claim. Refunded within a week. Definitely recommend
22 de setembro de 2023
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Hi Leiam, thanks so much for the positive feedback! Wishing you all the best from the Bow Wow team :)
Resposta da Bow Wow Meow Pet Insurance
Thanks for the kind review Kieren!
User friendly, easy claims process
Easy to submit a claim and processed and paid in a matter of a few days. Great service.
20 de setembro de 2023
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Thanks for the positive feedback Tanya! Glad to hear you're happy with our service!
Overall quite happy
There was a little bit to do in order to have the process ready. But after that its been very good. Quick return submitted by my vet. Very happy
8 de setembro de 2023
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Thanks for the positive feedback E B! We are happy to hear you are experiencing quick and easy claims processing. Wishing you and your pet all the best from the Bow Wow team :)
Easy claiming process and excellent customer service
Easy claiming process and excellent customer service. The vet clinic also submitted the claim directly for me so it was super easy.
11 de agosto de 2023
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Hi there, thanks for taking the time to leave us a kind review. So good to hear you find our claims process easy and our customer service excellent. Wishing you all the best from the Bow Wow team :)
Super easy to submit a claim
Super easy to submit a claim.
Good response time and refund
6 de agosto de 2023
Avaliação não solicitada
Resposta da Bow Wow Meow Pet Insurance
Thanks so much for the positive feedback Brook! Wishing you and your pet all the best from the Bow Wow Team :)
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.