Brabantia Avaliações 766

Best customer service I've received anywhere. So quick and easy, local, real person, no wait time. Solved problem easily as it should be.

Brilliant product and fantastic customer service. Replacement rotary line sent promptly

Great and fast customer service from Jo

Afgelopen week bij brabantia een strijkplank bestelt onder het mom, rechtstreeks bij de leverancier. Hier heb ik nu al spijt van door het gebruik van DPD.

DPD is echt by far de slechtste pakketbezorger. Heel de dag thuis gewacht en pakket niet bezorgd (ook niet aangebeld). Contact opgenomen met de klantenservice waar ze slecht Nederlands spreken en niks voor je kunnen betekenen.

Mijn tip, bestel het product voor dezelfde prijs bij coolblue of andere webwinkel waar je wel normale pakketbezorgers hebt!

De deksel van mijn touch bin was overleden (na 17 jaar) en een nieuwe besteld op donderdag en op zaterdag werd deze keurig verpakt thuisbezorgd.

Produit de qualité, nous sommes très satisfait. De même, il manquait une pièce suite à la livraison et nous avons le service apres vente qui nous a renvoyé la pièce manquante très rapidement. Je recommande cette marque

Het is bijna onmogelijk om contact te krijgen met dit bedrijf. Na mailen (twee keer in verloop van tijd) duurt het weken/ maanden voordat ze terug reageren..
Ik ken het bedrijf nog van vroeger. Een en al kwaliteit en service...
Wat is daar nog van over??

I had a brabantia roll top breadbin that was about 5 years old when the pin on the lid broke. I contacted Brabantia to see if it was possible to buy a replacement pin, as it seemed a waste to throw it away. However as the breadbin had a 10 year guarantee they just sent me out a replacement, that was above and beyond anything I had expected. Incredibly impressed.

Jo was a pleasure to deal with. Exceptional customer service.

Vorige week nieuwe droogpaal 50m gekocht. Dit weekend geïnstalleerd en eerste was gedroogd. Na 3 uur stond de paal 30° scheef. Buis vd paal geplooid !!! Dacht dat we iets fout hadden gedaan naar waren niet aan de molen geweest, enkel was opgehangen. Ik wil de droogmolen dichtklappen, gietijzeren clips bovenaan molen vliegt alle richtingen uit. Dit is toch geen kwaliteit en dan moet ik lezen dat Brabantia de strengste kwaliteitstesten uitvoert.
Laat me niet lachen, er zal waarschijnlijk een paar sokken opgehangen worden als test.
Dit product wat wij kregen is echt non- quality.

I recently contacted Brabantia about a problem with my rotary washing line — the locking mechanism had broken, and despite our best DIY efforts (including WD-40, tools, and a very patient uncle), we couldn’t get it fixed.

From the very first message, Jo at Brabantia was fantastic. She was friendly, professional, and incredibly helpful at every stage — identifying the part, sending instructions, and even organising a replacement. When it became clear that the repair wasn’t possible and I couldn’t find my original receipt, Jo still went above and beyond, offering a generous goodwill discount.

It’s rare these days to find customer service this genuine and human. Jo turned a frustrating situation into a really positive experience, and her support was much appreciated.

Thank you, Jo — you’re a real credit to Brabantia!

Brilliant company to deal with, great customer service, very helpful. Fast delivery of products. Highly recommend

Produit commandé et jamais reçu.

Deux relances au service client sans jamais de réponse.

A fuir.

Really impressed with the quality of Branbantia products but even more impressed with their outstanding customer service: quick, friendly, supportive and effective. THANK YOU!

Excellent customer service from Ruth, replied extremely quickly and sorted my issue out and gave some advice on how to prevent a reoccurance.

After over 10 years, a very little part broke but it was important to close the lid. I contacted Brabantia and explained the situation. Immediately, I got an answer. proposing to send me the replacement piece for nothing, what we got just few days later. Now, we can close the lid!
We are very amazed by the exceptional customer service, friendly and helpful.
We can really only recommand!!!

Sasha was an excellent and knowledgeable advisor. A champion for Brabantia. Well done and thank you Sasha.

A great customer service experience.

⭐️⭐️⭐️⭐️⭐️

Fast caring service. Had no problems with this company standing behind their products. I also was impressed that people actually answer phones instead of automated prompts with minimal help. I recommend this company and would give 10 stars if possible

Customer service team (particularly Jo and Sasha) have provided invaluable assistance and many companies could learn from their friendly and knowledgable approach.

Had our 60l (2x30l) pedal bin for 5yrs bfr the pedal broke. Got in touch with the company and they replaced it in record time. Communication was excellent and they ve only asked for copy of purchase and some photos of our bin as one would expect. Really pleased with how easy and smooth the process was. We are very happy with our bin despite the fact that the pedal broke. It is really easy to clean and it looked prestine like we bought it yesterday. I would highly recommend