Brayleys Cars - Brayley Honda Bushey Avaliações 

303
O TrustScore é 4.5 de um total de 5

4,5

High Road 46-52, WD23 1GQ Bushey, Bushey Heath, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From beginning to end the service at Bradley’s Bushey was first class. From first discussing suitable models to the final handover of my new car and all the ‘paperwork’ stages in between service was a... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

The service from booking the car in right through to collection was very straightforward and efficient. Michael was managing the service process with me. He clearly explained some additional works t... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Nice welcome with quick car acceptance with T/c later to advise matters for consideration. Had car for mot and service for 7 hours. New valet service not quite top class. Attentive staff. Good custome... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The very helpful and friendly staff make the whole experience easy and pleasant. The work was done quickly and efficiently. The video report of the tyres and underside of the car is interesting. I’m e... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Oficina de Automóveis
  3. Loja de peças automotivas usadas
  4. Revendedora de carros usados

Escrito pela empresa

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Informações de contato

  • High Road 46-52, WD23 1GQ, Bushey, Bushey Heath, Reino Unido

  • 02089503311

4,5

Excelente

O TrustScore é 4.5 de um total de 5

303 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 31% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,5

Todas as avaliações

(303)

3.144 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great team

Great team, looking out for their customers. Very easy to transact with. 2nd car bought from this dealership now. Happy to recommend.

27 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Hi Andrew, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Avaliado com 1 de um total de 5 estrelas

Appointments

I can't understand why you book your car in at 10am for a 2hour job you're told it may be ready at 4pm. The explanation (if ten cars turn up we haven't got ten technicians) doesn't really wash surely the job of a service manager is to manage what comes in so there isn't a sudden rush, the way it is you may as well have a free for all turn up whenever and take your chances

23 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

26 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Hi Allan, Thank you so much for your high rating! We hope you have a great day!

Avaliado com 5 de um total de 5 estrelas

Tip Top

I love my new Honda. And the service and attention to detail at Brayleys is fantastic.
I’ve owned many cars from many brands and dealt with numerous dealers. Brayleys is certainly one of the best.
Very reliable cars with a very reliable dealership what more could you want?
I would highly recommend both.

25 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Hi Nick, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 4 de um total de 5 estrelas

Overall everything was good

Overall everything was good. I recently changed the registration number on my car, which Brayleys handled for me. Unfortunately their ongoing systems did not register this and so my service confirmation and reminder texts still referred to the old number.
Neville who picks up and then returns my car always does an excellent job. He is so friendly and is a joy to deal with.
Miachael handled the admin on my service very efficiently and sorted the payment and my paperwork, well done

24 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 5 de um total de 5 estrelas

Very helpful when booking in.very…

Very helpful when booking in.very efficient and phoning when car ready.

18 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Hi Ruth, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Avaliado com 5 de um total de 5 estrelas

Helpful, friendly

Helpful, friendly staff. Explained everything really well.

19 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Hi Christine, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Avaliado com 4 de um total de 5 estrelas

Helpful and friendly from the start

Helpful and friendly from the start, straightforward to deal with, i am very satisfied

16 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Hi Richard, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Avaliado com 5 de um total de 5 estrelas

Competent and Helpful

Excellent service from expert staff. Happy that my car is in very capable hands.

12 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Hi Kumarasamy, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Avaliado com 5 de um total de 5 estrelas

Service completed earlier than…

Service completed earlier than expected, 'front of house' staff excellent as usual

11 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Hi Richard, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Very personal centered to meet the individual needs of the customer. Catarina was very understanding and helped me through the process both in terms of the decision about which car was going to be the best option and with sorting out all the admin for the purchase. I would definitely recommend both Brayleys Cars in Bushey and Catarina as the sales adviser.

6 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 5 de um total de 5 estrelas

New car, Jazz as a trade in for HR-V

Seamless experience from ordering, trading in previous Honda to driving away a new Jazz. As a previous owner of Jazz cars I am not disappointed but pleased with the enhanced quality and features. Will return to garage for annual service as before. Thanks to all the great team.

4 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Hi Elizabeth, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 5 de um total de 5 estrelas

Very friendly professional staff

Very friendly professional staff, always willing to go that extra mile for their customers

30 de maio de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Hi Ann, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Avaliado com 5 de um total de 5 estrelas

Great service and very quick

Great service and very quick

27 de maio de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Hi, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Avaliado com 5 de um total de 5 estrelas

Everything was fine

27 de maio de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Hi Trevor, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 1 de um total de 5 estrelas

Phone call frustration.

No body answers the phone either on their main phone number or the number I was sent to my phone .I have dealt with Honda Bushey for 5 years and they used to be very good and efficient, but no more.
So for waited 30 minutes for someone to answer, but to no avail.
Was trying to book a service.

19 de maio de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

We apologise for your recent experience and will utilise your feedback moving forwards for a better customer experience. I understand a member of the team has now called you back and completed the service and recall on your car. Once again, apoplogies for any inconvenience caused.

Avaliado com 2 de um total de 5 estrelas

Crown Honda brilliant; Brayleys Honda disappointing!

I've been a customer with this garage fror almost 40 years and have always found them efficient, helpful and reliable.....until Brayleys took over from Crown Motors.

GOOD: Care for my car still good but they failed to look at one concern I had raised about it.

BAD:
1) Impossible to get through by phone, no answerphone and no call-back option
2) E-mailing them results in a reply advising a call-back will be made but nothing happens
3) Was billed incorrectly and again, after great difficulty getting through by phone (call-back promised - didn't happen) and eventually got through to someone to be told I had to revisit the garage to receive my refund, despite having originally paid by phone

Seemingly they're now very disorganised, can't cope with their workload since Brayleys took over and have failed to maintain the good customer service that had previously existed, with internal communications woeful.

14 de maio de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Thank you for your feedback, we understand your frustration and apologise for any inconvenience casued. This has been due to a large volume oif recalls being launched by Honda all at the same time which has caused us and all Honda dealers in the network to be inundated with calls. We are now on top of the situation and business is back to normal. We look forward to seeing youn in the dealership in the future

Avaliado com 5 de um total de 5 estrelas

Efficient and professional …

Neville picked up my car for a service and MOT,he was on time.
The next time I heard from Honda was when my car was ready to be delivered back.
Honda was so efficient and professional.

12 de maio de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Hi Rita, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 4 de um total de 5 estrelas

Car service excellent , but

The service visit itself was excellent – efficient and straightforward – which is the most important.
Booking it was unexpectedly difficult this year, because using the online system didn't achieve it in one, and the promised call-back didn't happen, and I couldn't get through by phone.

8 de maio de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Bushey

Resposta da Brayleys Cars - Brayley Honda Bushey

Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

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