Brayleys Cars - Brayley Honda Leatherhead Avaliações 

253
O TrustScore é 4.5 de um total de 5

4,6

Barnett Wood Lane 5, KT22 7DL Leatherhead, England, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Efficient booking in system, all done in advance online. Very useful video provided of vehicle check, plus itemised list of additional recommended work, including costs, which gave ample time to revie... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Everything done re service andMOT efficiently. I was informed about all extras that required attention. Video of car care taken. However prefer to receive phone call from Brayley rather than message o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The staff were very polite & helpful. The recall service was very thoroughly carried out. It was interesting & informative to see the video of the service afterwards. I was pleased & impressed with my... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Always great service. The annual service of my Honda HR-V was carried out very efficiently. I was very pleased to receive a video showing the condition of the tyres and the underside of my vehicle

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Oficina de Automóveis
  3. Loja de peças automotivas usadas
  4. Revendedora de carros usados

Escrito pela empresa

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Informações de contato

  • Barnett Wood Lane 5, KT22 7DL, Leatherhead, England, Reino Unido

  • 01372 360099

4,6

Excelente

O TrustScore é 4.5 de um total de 5

253 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 31% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(253)

3.119 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Car booked for 24 month service

They sent a reminder in good time, booking was done conveniently online and then a follow up phone call.
A reminder was sent when the car was due to go in.
A courteous and polite reception when car was dropped off, a phone call from them with an update, and another call to say car was ready to pick up.
Explanation on all work that was carried out.
Excellent service through out.

14 de março de 2023
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Clive, we are so happy to read such a great review about Brayley Honda Leatherhead, and are delighted to hear how pleased you were with the experience you received. Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Great Customer Care.

I.ve been a customer of this dealership ,since I brought my Jazz there 13 years ago. they have always given me a great service, and very good customer care. I would recommend.

11 de janeiro de 2023
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

We are so happy to read such a great review about Brayley Honda, and really appreciate your kind words and recommendation. We look forward to welcoming you back into the dealership on your next visit.

Avaliado com 5 de um total de 5 estrelas

Excellent friendly service

I booked my car in for your £20 winter check.
I got an appointment very quickly.
The actual check was done very efficiently
Rita, one of your receptionists, helped me sort out a Sat Nav problem and told me how to update my maps.
Very friendly and efficient service
Thank you

13 de dezembro de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hello John. Thank you for leaving your great review of our dealership and your 5-star rating of us.

Avaliado com 5 de um total de 5 estrelas

That's what I call service.

When I received a re-call for my Honda Jazz, Brayleys arranged for it to be collected and then returned to me after the work was carried out. They even washed the car and cleaned the interior. All free-of-charge.

2 de dezembro de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

We sold a Honda to Brayley’s today

We sold a Honda to Brayley’s today. Sales team extremely friendly and helpful, Clarence and George couldn’t have made it easier . Thank you. Can highly recommend them . (Leatherhead branch)

1 de novembro de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Thank you for taking the time to leave us a review. We're happy to hear you had such a positive experience with Clarence, George and our team at leatherhead! We hope to be able to assist you again in the future.

Avaliado com 5 de um total de 5 estrelas

Good customer service experience

I was kept informed of the progress of my vehicle service by phone and the work was completed promptly. I had a few questions and Tina was very helpful in trying to obtain the answers for me.

25 de outubro de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Phil, thank you for sharing your positive experience! We are delighted to hear you were happy with the service provided by Tina. Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Quick turnaround and professional and…

Quick turnaround and professional and friendly service

24 de outubro de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Efficient as always!

Friendly, personal service and sound work in the actual mechanics department. Thank you Leatherhead Honda!

13 de outubro de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Heather, we are so happy to read such a great review about Brayley Honda Leatherhead, Thank you! We look forward to welcoming you back into the dealership on your next visit.

Avaliado com 5 de um total de 5 estrelas

Took car in for service and MOT

Took car in for service and MOT. The staff were as polite, helpful and efficient as they always have been over the 10 years that we've been using them.

10 de outubro de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi John, Thank you very much for your praise and kind comments about our team. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Avaliado com 5 de um total de 5 estrelas

Very efficient annual service on my…

Very efficient annual service on my car, only downside that the company no longer offers pick up of your car for free as they now charge £20.

6 de outubro de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review. We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Avaliado com 1 de um total de 5 estrelas

Rude and pushy sales staff experience

Rude and pushy sales staff experience. Not sure whether all of them are like this but the particular individual I spoke to was very blunt and not helpful at all. Definitely pushed away a potential customer

23 de setembro de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Steve, thank you for your feedback, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at 01372 360099 when you have a chance. Thank you, and we look forward to hearing from you.

Avaliado com 5 de um total de 5 estrelas

Great Customer Care

The previous owner of my Honda CR-V had only given one key for the car when I bought it from a Brayley garage down south. I needed a spare in case I lost the key or for another family member to use the car if I was not around.
Back home some time later, I raised the problem with Brayley St Albans and they offered to make me a second key at my nearest Brayley garage, Hemel Hempstead. The staff there were great and programmed a new key for me - at no charge! Such a relief to have a spare key. Thank you Brayley's.

28 de setembro de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Lou, we are very happy we could provide you with a positive experience, and we able to help you with a 2nd key to your Honda CR-V. Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Service & MOT carried out effectively…

Service & MOT carried out effectively and with no problems

19 de agosto de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi David, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Avaliado com 5 de um total de 5 estrelas

Excellent Service at Brayley Honda Leatherhead

On Saturday morning, I went into Brayley Honda in Leatherhead to look at cars which would fit my tight budget.
Amanda Killen, the sales Executive, was professional, kind and efficient throughout the process. She was attentive to my needs and was sure to answer all my questions, giving reassurance when necessary.
I was blown away by the quality of the car but moreso by the quality of the service, as Amanda went above and beyond what was expected.
Thank you Brayley Honda Leatherhead, and thank you Amanda Killen.
A 5 star experience.

9 de agosto de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hello Jolene.
Thank you for your 5-star rating and review of your recent purchase from our Honda Leatherhead showroom. I am sure aht Amanda and the team will be thrilled to read your kind words.
All the best
Honda Leatherhead

Avaliado com 5 de um total de 5 estrelas

I am very happy with the service…

I am very happy with the service yesterday. The Garage staff were very friendly and helpful. Urla kept in touch and advised me of what needed to be done.
The service was completed in good time and I was able to collect th4 car by lunch time.
I was pleased with the work done and the helpful staff.
Thank you

28 de julho de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Tony, we are so happy to read such a great review about Brayley Honda Leatherhead, and are delighted to hear how pleased you are with the service you received. Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Service

Excellent as always - receptionist is friendly and efficient; service completed in good time with added bonus of a nice clean car!

26 de julho de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

We are so happy to read such a great review about Brayley Honda Leatherhead! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

The reception staff are very helpful

The reception staff are very helpful. Being a Honda dealer, I trust them to service my Civic correctly.

21 de julho de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Val, we're very happy you found our staff to be so helpful during your experience here at Brayley Honda Leatherhead. Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

The staff were very friendly and I…

The staff were very friendly and I didn’t have to wait long for my MOT.

17 de julho de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Lucia, thank you so much for your 5-star review of our Honda Leatherhead dealership following your recent visit for an MOT

Avaliado com 5 de um total de 5 estrelas

Bradley Honda garage are a very …

Bradley Honda garage are a very good I trust my car for servicing and other things for my car the staff are very helpful I give them five stars 🌟

5 de julho de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Andrew, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Our lovely experience at Brayleys.

We recently bought a car from Brayleys. We were greeted by a charming young man, with a smile and pleasant attitude. He was James Allibone. After briefing him on the car we wanted, he came up with a few options. He was not pushy, but was calm, polite and easy to talk to. He took his time and went through the journey with us, in matching the car we wanted. Apparently he is ex Army, which is obviously where he got his discipline and manners from. In my mind you are lucky to have James, being ex Army, he has all the right qualities. You need to hold on to him, as he will go far in your company. We are really happy with our new car, and thank Brayleys for making our experience so easy and satisfying. We will be back!

21 de maio de 2022
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hello Kenneth. Thank you for your review and 5 star rating of our Leatherhead Honda business following your visit and recent purchase.

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