Brayleys Cars - Brayley Honda Leatherhead Avaliações 

253
O TrustScore é 4.5 de um total de 5

4,6

Barnett Wood Lane 5, KT22 7DL Leatherhead, England, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Efficient booking in system, all done in advance online. Very useful video provided of vehicle check, plus itemised list of additional recommended work, including costs, which gave ample time to revie... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Everything done re service andMOT efficiently. I was informed about all extras that required attention. Video of car care taken. However prefer to receive phone call from Brayley rather than message o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The staff were very polite & helpful. The recall service was very thoroughly carried out. It was interesting & informative to see the video of the service afterwards. I was pleased & impressed with my... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Always great service. The annual service of my Honda HR-V was carried out very efficiently. I was very pleased to receive a video showing the condition of the tyres and the underside of my vehicle

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Oficina de Automóveis
  3. Loja de peças automotivas usadas
  4. Revendedora de carros usados

Escrito pela empresa

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Informações de contato

  • Barnett Wood Lane 5, KT22 7DL, Leatherhead, England, Reino Unido

  • 01372 360099

4,6

Excelente

O TrustScore é 4.5 de um total de 5

253 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 31% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(253)

3.119 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I bought my car from Brayleys and have…

I bought my car from Brayleys Leatherhead and have recently had it serviced by them. All the team were superb from the office staff who kept me informed of progress throughout to the person cleaning and basically valeting it after the service. It looked great!
Thank you so much.
Would definitely recommend Brayleys!

12 de fevereiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Avaliado com 5 de um total de 5 estrelas

Exemplary customer service

I waited until I had purchased my car (Honda CRV) to write a review just in case the team slipped up! I waited in vain!

I can honestly say that the customer service I received from both Clarence & Phil has been second to none, in all industries I’ve dealt with recently. Nothing was too much trouble, they entertained my silly demand of not picking up my car until my number plate was on it! Picked me up from the station when I went to collect my new car & did I mention that they also found the car to my specifications too.

Such a lovely team (sales & service) & I'm so grateful to have found them which incidentally occurred when I took my previous car in for a service because I had poor customer service at the Ewell branch (which is closer to me)

Brayleys Leatherhead should be used for customer service training because they are a shining example of it.

8 de fevereiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Tan, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Clarence & Phil. We look forward to continuing to welcome you into the dealership for many more years.

Avaliado com 5 de um total de 5 estrelas

Car booked for a service

Car booked for a service, car collected from home and returned home. Valeted so nice and clean.

8 de fevereiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Marion, thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 5 de um total de 5 estrelas

Friendly staff

Friendly staff, prompt service and kept me informed about the job.

6 de fevereiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Jill, thank you so much for your high rating! We hope you have a great day!

Avaliado com 5 de um total de 5 estrelas

Brilliant dealer very helpful staff and…

Brilliant dealer very helpful staff and a pleasure to deal with. They have been our dealer for 19years and we are on our 4th Honda Jazz we would never change.
If you have a problem just call in and they would immediately do all they can to help and keep you on the road.

5 de fevereiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Hi Ian, thank you so much for your fantastic review. We really appreciate it and your long term custom. We look forward to welcoming you back into the dealership on your next visit.

Avaliado com 4 de um total de 5 estrelas

Problem sorted

Problem sorted quickly and efficiently with good communication from Tina.

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 5 de um total de 5 estrelas

Excellent Honda Service

I bought my Honda Jazz from Honda in Leatherhead 14 years ago and have had excellent service and maintenance ever since. I have an extended Service Warranty paid monthly which is helpful in managing the Annual Servicing bill.

23 de janeiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Thank you for taking the time to leave us a review. We really appreciate it and your long term custom.

Avaliado com 5 de um total de 5 estrelas

Good service

23 de janeiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Thank you so much for your high rating! We hope you have a great day!

Avaliado com 5 de um total de 5 estrelas

The sales team were helpful throughout

The sales team were helpful throughout. Nothing was too much trouble. I thought the deal was fair.

19 de janeiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Thank you very much for choosing to purchase from us - your custom is appreciated, along with your great review!

Avaliado com 5 de um total de 5 estrelas

First time using the service department…

First time using the service department at Leatherhead. Tina and her colleague were professional, polite and engaging. The service was about 3 hours which is fine but the location does not lend itself to walking anywhere if you have to wait. That said there is a cafe over the road and seats and drinks machine at Brayleys.

5 de janeiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Thank you very much for your review. The Leatherhead team love to provide great customer service and are delighted that they were able to assist.

Avaliado com 5 de um total de 5 estrelas

Reliable and friendly

The team at Leatherhead are always friendly, helpful and reliable. Many thanks

20 de dezembro de 2023
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Thank you for your praise and kind comments about our team, We really appreciate it. Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Helpful receptionist

18 de dezembro de 2023
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Thank you so much for your high rating! We hope you have a great day!

Avaliado com 5 de um total de 5 estrelas

Brayleys Honda of leatherhead was like it used to be…

Brayleys Honda of leatherhead was the only Branch who offered me a Pick-Up-& Return Service Free of Charge ( Waived) (washed & vacuumed inside) since they have taken over from Thames Honda, to which i really appreciated. Tina & Colin were very polite & professional, therefore that is where i will now have my Honda Jazz Serviced & M-O-T in future, What a difference it made to my day, due to those two members of staff, Thank you both, you got my Custom from now on, Philip

14 de dezembro de 2023
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Thank you so much for your fantastic review, we really appreciate it. We look forward to welcoming you back into the dealership on your next visit.

Avaliado com 5 de um total de 5 estrelas

When I booked the car the booking…

When I booked the car the booking process was simple and very efficient. I was made aware of the process for the day my car was mot and serviced. The collection driver driver phone to let me know when he arrived following a call to let me know they were on their way and he made me aware that he would phone me when he was back and confirmed that was okay with me. He also checked he was okay to leave his car in my work car park, he was a lovely personable man, I was very impressed and so pleased I arranged collection and return and would do again. Exceptionally good service

12 de dezembro de 2023
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 4 de um total de 5 estrelas

Great service

Great service, collected, called with update then dropped off as stated, with very clean car. Thank you. The only reason that I have given 4 stars is trying to get though on the phone to book appointment took around 18 calls before I got though (over 5 days)! The phone messaging service needs updating.

22 de novembro de 2023
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 4 de um total de 5 estrelas

Speed and efficiency

Booking the car in was quick and easy. There were a couple of additional items that needed attention, so I agreed to them and the work went ahead. Not cheap, hence experience was not 5*

21 de novembro de 2023
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Great service from start to finish

Very pleased with service on my Honda Jazz carried out by Brayley Honda Leatherhead. Car returned running beautifully and spotless. Tina & Colin were really helpful from booking in to return of vehicle. Seamless operation and would recommend without hesitation. Really nice people to do business with.

15 de novembro de 2023
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review. We're delighted to hear you had such a positive experience with Tina an Colin. We hope to welcome you back into the dealership again in the future. In the meantime please do not hesitate to contact us if there is anything else we can do to help.

Avaliado com 5 de um total de 5 estrelas

Having the car picked up and returned…

Having the car picked up and returned made this an easy necessity.
The staff I dealt with, Tina and Paul were most pleasant and helpful.
The car was returned promptly and all looking good.
Thank you.

14 de novembro de 2023
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review. We are very happy we could provide you with a positive experience! We hope you have a great day!

Avaliado com 5 de um total de 5 estrelas

Very friendly and helpful

Very friendly and helpful, found a solution and saved me another trip. Always a great experience.

1 de novembro de 2023
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Honda Leatherhead

Resposta da Brayleys Cars - Brayley Honda Leatherhead

We appreciate your positive review about your recent experience with us! We look forward to welcoming you back on your next visit to the dealership.

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