Brayleys Cars - Brayley Kia Enfield Avaliações 

522
O TrustScore é 4.5 de um total de 5

4,3

Great Cambridge Road 680, EN1 3WX Enfield, England, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Jeni in sales and Louise in admin were so helpful in every aspect of me trading in my 3 year old Kia Picanto for a new one. Their personal service and knowlage made the whole purchase so easy.

Avaliado com 5 de um total de 5 estrelas

I bought a car yesterday. Juhel Ahmed was the sales person. He was very helpful and knowledgeable regarding the product. An enjoyable experience. Thanks for employing people with that kind of expertis... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been servicing my old-model Kia Niro for the past 3 years at Enfield Brayleys. Dawn Peer has always been great at servicing. She always takes extra care and attention, listens and tries to find... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Brayley Kia had served us well for over 10 years - we’re on to our third Picanto from them and have never been let down. The service booking process and efficiency, buying a new car - everything is ea... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Oficina de Automóveis
  3. Loja de peças automotivas usadas
  4. Revendedora de carros usados

Escrito pela empresa

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Informações de contato

  • Great Cambridge Road 680, EN1 3WX, Enfield, England, Reino Unido

  • 0208 419 1500

4,3

Excelente

O TrustScore é 4.5 de um total de 5

522 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 31% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(522)

3.169 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent customer service , explained everything in details .

23 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Hi Khatol, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 2 de um total de 5 estrelas

Completely let down

Brayleys used to pick up and return my car. They have withdrawn this service so I had to order a replacement car. When I got there there was no car available so I had to use a taxi. I care for my wife who has dementia and cannot be left. So I feel completely let down by Brayleys. Please reinstate pick up and return service - essential for carers in my position and Yes I am very, very happy to pay for it

24 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Thank you for your review. Although we are no longer able to offer a collection and delivery service from Enfield, the facility should have been offered from one of our other sites. We are sorry that this evidently didn't occur and will investigate what went wrong.

Avaliado com 4 de um total de 5 estrelas

Service, MOT and recall work

All done by friendly staff on the same day. I would have liked some seating near the service desk for those waiting to be seen. Because another customer had an issue I had to wait 15 minutes to be seen to collect my car, even though it was ready for me to take.

23 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Hi Mike, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Avaliado com 5 de um total de 5 estrelas

Fab new car

Smooth process I didn’t even visit the showroom before I collected my new car.

Everything was explained to me prior and the lease was sorted via email and calls.

100% would recommend

21 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Avaliado com 5 de um total de 5 estrelas

Absolutely A1

Absolutely A1 when it comes to customer service (thank you Terry) I am over the moon with my new car (2nd hand but new to me). Cannot fault this dealership on anything.... if I could leave more than 5 stars, I would do.

13 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Hi Laura, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 5 de um total de 5 estrelas

Been going there for service and mot…

Been going there for service and mot last 7 years and not had any problems at all

6 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Hi Steve, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Avaliado com 5 de um total de 5 estrelas

Brayleys serviced my Kia

Brayleys collected my Kia, serviced it for free, cleaned it, and returned it to me within 4 hours. The person who collected the car was polite and courteous.

5 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Hi Shirley, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Avaliado com 4 de um total de 5 estrelas

Quick effecient service

Car was taken in quickly and ready earlier than discussed so very happy. Only one point getting through to service department on phone was a nightmare on line it says open until 6pm then I got an email after I complained I could not get through to anyone after holding for 20 minutes and I was told it closes at 4.30pm

5 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Hi Eva, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Avaliado com 4 de um total de 5 estrelas

Safety recall booking

Took my car to Kia following a safety recall letter. I was seen fairly promptly and the issue was fixed within 45 minutes. Staff very friendly

4 de junho de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Hi Margaret, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Two hour slot

Unexpectedly Brayleys rang to offer me a two hour slot for service (and a recall) as against the all day appointment I'd booked originally. This was very helpful as I live 20 miles from the dealership and would have had to hang around Enfield for 6 hours or else take a round trip home of nearly three hours by public transport. The work was done within the 2 hour slot and everything was much quicker and more convenient than previous visits. My thanks to the team on service reception as well as the technicians.

29 de maio de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 5 de um total de 5 estrelas

Chris Morgan was so helpful and…

Chris Morgan was so helpful and professional

Chris is quite experienced. He explained everything in details to me.

24 de maio de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Hi Ijeoma, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Chris. We look forward to continuing to welcome you into the dealership for many more years.

Avaliado com 5 de um total de 5 estrelas

Fast booking of service appointment

Fast booking of service appointment, easy car check in on morning of service, and car ready just after lunch.

16 de maio de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Hi Mr Watts, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Avaliado com 5 de um total de 5 estrelas

Had an express service and it most…

Had an express service and it most definitely was that. Dropped off at 10:30am was done by 12:30pm. Great service from start to finish

12 de maio de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Hi Charlotte, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Avaliado com 4 de um total de 5 estrelas

Kia service and MOT

Reception from the desk was excellent, car finished at the agreed time, cleaned.
Finding somewhere to park can be a problem, consequently there are cars everywhere.

8 de maio de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Hi Robert, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Avaliado com 5 de um total de 5 estrelas

Very good experience

Very good experience, service was done on time and there was a nice waiting. I will certainly use this branch for my next service.

6 de maio de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Hi Warren, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service

7 de abril de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Avaliado com 5 de um total de 5 estrelas

without realizing it I took my car in a…

without realizing it I took my car in a day early,the ladies at reception organised with the guys performing the service and MOT to fit me in and not having to return the next day. this I appreciated very much so big thank you guys. I have always found the staff at Brayleys to be very helpful, friendly from purchase to my service requirements.so all round an excellent team,well done .

9 de abril de 2025
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Kia Enfield

Resposta da Brayleys Cars - Brayley Kia Enfield

Hi Chris, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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