Burlington Avaliações 224

What a joke this freakin place is purchased some whack cologne last night tried to exchange it today I was told no because the plastic was off the box which I tried to wrap around it Again well wanted to swap it out with a different. Fragrance I was told no then this bald head person started telling me I get ur upset but you don’t have to yell at me first off I never yelled at her at all I was just talking cuz they asked if I wanted it back I said no you can keep that funky crap. For one the rules suck maybe yall should put out testers for people worse customer service ever… plus the store is always messy always one checker like get yall life’s together yall will soon be out of customers which should happen soon your policies are not followed at all and some disrespectful ass workers how is the manager not gonna even come talk about the situation she just let her new associate deal with the situation what a joke. And on top of that she is new and doesn’t know anything…. Manager on duty isn’t worth the job she has or the air she breathes.

This is an employee-based review for Arden, NC store. I was hired recently, and then scheduled for my onboarding process a few days later. When I arrived, I was taken to a very small room right next to the main entrance of the store, and in front of the restrooms. There were 2 outdated computers and a printer on a small desk that had people's clothing on it. It was very messy and all out of sorts, and I had to move things around in order to place my purse on it. Also, this room holds chargers for all of the employees' devices. I sat down and logged in to one of the computers to start viewing the learning videos. I spent 4 hours viewing these, which was very hectic and chaotic, to say the least. The majority of these videos also had technical issues. Employees were coming in and out numerous times to place their devices on the chargers, the Ops/Service Manager was in and out checking on my progress, an unknown man also came in (maybe maintenance?), a customer's child was screaming and yelling right outside the door, etc. This was very distracting and annoying, to say the least. :( They need to find a quiet room in the back of the store for the onboarding process, and purchase a larger desk and a few more computers. This was NOT very professional at all! And the majority of employees there were very unkempt and disheveled in appearance. The Ops/Service Manager stated she would have my badge ready for me after I completed the videos and tests. I told her that was fine. She returned to the room afterwards and said that the schedule had already been filled for next week, but if they needed me they would let me know. Huh???? I asked her if they thought I was p.r.n., and she didn't even know what that word meant; so I explained it to her, which means "as needed." SMH She said, no, then looked at the schedule and saw that someone had asked to be off one day next week, and would I like to be placed on that day for one-on-one training? I said, yes. Now, she knew my availability, and also the hours I could actually work, which was every day, and no more than 4 hours a day. She kept saying she would put me on from 12 to 5, which would have been 5 hours. I reminded her 3 times that I could only work 4 hours a day. She finally got that correct, I think. Geez! She also said that she would make sure my badge was ready when I came in next week. Huh??? What happened to her having it ready for me before I left after my onboarding process? She had 4 hours!!! Also, I asked her if they had lockers, and she said, yes, but I would need to bring my own lock and take it home every day after work. LOL She also gave me a bunch of papers with important numbers and stuff that I had already seen on the videos, and also in the handbook. There were also numerous rules and regulations on these papers, such as bag checks and coat checks coming into the building; leaving, and coming back into the building. What??!!! You hired employees after their background checks, but you still don't trust them? That's insane! I don't want someone going through my personal things in my purse, bags, or coats! WTH???? Burlington is NOT a high-risk government building! Wow!!! Also, the employee had to memorize 5 top shortage departments, their money shortages, and the percent of those shortages, because "one of the head honchos will come in unannounced one day and ask you about them." If you cannot get this answer correct, then it looks bad on the store. LOL Hilarious!!!!!!!!!!!!!!!!! This is NOT school here! There's just soooooo much more that I can't even go into on here! I came home after 4 hours of that harrowing onboarding process, and decided this is definitely NOT a fit for me in any way, form, or fashion! I texted the Ops/Service Manager the next morning to let her know I wanted to rescind my acceptance of this position with Burlington. She never even responded. So, I then texted the Manager of the store, and she said they had received it. What was so difficult for the Ops/Service manager to respond to my text? No wonder they are always hiring! Respect and acknowledgment are 2 pet peeves of mine. UGH! I would NEVER work for this store due to their negligence, poor management, no business etiquette, and treating their employees like criminals. It behooves me how companies/stores out there even stay in business with their lack of competency all the way around in every department. Well, I feel better getting this out there, and hope you feel better after reading it! LOL :)

absolutely god awful. also, liars. including the store manager. they do not abide by there return policy. i literally bought a cologne and was even trying to swap it out for a more expensive one and the manager said “we have the right to refuse an return and we do not allow fragrance returns.” even though this was one never mentioned at time of sale, worse yet he tried blaming it on his Hispanic worker and two ON THE BACK of the receipt it says there return policy. Saying if you are unhappy for any reason, return within 30 days to get a full refund. Nothing about not accepting any type of return. Not to mentioned it was the same day I returned it because I had the same one at home and didn’t realize it. Also, in the packaging, sealed still in cellophase, and with a receipt. Will never be returning to this one and NOR SHOULD YOU!!!! Portage, Michigan westnedge location

Angry customer! Tried to purchase jewelry that was discounted and was not given the discounted price on the box. The amount was on the bottom of the Box the cashier charged what the original price was when I went back they literally accused me of moving the labels when I went and grabbed another box to show that they were all marked the same the price still was not honored very disappointed and I will be following up and going to corporate if necessary! This is not the first time being treated as though I am a thief at Burlington for no reason this has to stop.

I bought 4 pair of socks online. I received three pair.
I contacted burlington per email. They send me a very LARGE form to fill in. And they have all my information in my account!
I had to fill in this form for “ technical reasons”, the woman said.
After some mails, they refused to send me an other pair of socks if I didn’t fill in the form. Un-be-lie-ve-bel!!

As a regular consumer , this is one of the bargain franchises that I admire. After today, I second that emotion. This girl had the audacity to tell me to bring my items back to where I bought them after waiting a whole hour. I told her and the manager on duty HECK NO can't do ! I've never had to do that before in Burlington, so why now?! They were acting as if I didn't purchase (assuming I stole them)those clothes at all with my proof right in front of them! Also they made up lies saying none of my merch was coming up in there register as they were scanning my receipts (smdh) I had to show them which items were which ! A SHAME.( I'm am not an employee and I wasn't paid for that)How would anyone feel if that was done to you once to many?!!!
people on the clock nowadays are shameless.
Those employees at that store need a reality check & be terminated asap for poor conduct at this wack location !
I'm tired of standing up to people with a negative chip on their shoulder! If y'all don't have time to treat others with respect DON'T COME TO WORK! STAY HOME with that DISPOSABLE ATTITUDE! CLEARLY ( I WON'T KEEP TOLERATING IT ) PERIOD. Leave IT straight in the compost, where it belongs!

I went to Burlington coat factory today I walked in the front door and I was looking at a text message so my head was down. The loss prevention officer Bron had the entrance blocked off and stopped me and said you need to look up at camera before you can come in here. I was extremely offended and for what it was worth I was wearing business attire. Bron stated it’s not me it’s the company policy well I hope covid doesn’t come back then what would your company do? All and any future customers get ready to smile if not no entrance. WOW

Love Burlington. I don't get all the bad reviews!

Prices are great but customer service needs improving in directing the form of speech towards customer, specially when it a teen child.

Unfortunately, I had to do a last minute purchase on my way to Portugal, which was a raincoat. On the way to the airport, there was a Burlington Coat Factory and silly me, I trusted they would sell raincoats as their labels indicated. I purchased a Calvin Klein "raincoat" for over $50.00 to only get soaking wet during my trip to Europe, and on top of everything I caught a terrible cold as a result of getting wet. I called the store to find out if I could return the horrible coat for a store credit, and the sales person said "you need to be a loyalty member or show a receipt." I am sure I lost the receipt between the airport in Tampa and Portugal, and there is NO WAY I would ever become a loyalty member of a business that sells products to mislead their customers. STAY AWAY FROM BURLINGTON COAT FACTORY!

Had to sell some jewellery for my elderly mother. Craig from Burlingtons visited us and was very helpful and knowledgeable. We were given a fair price and paid immediately on line.
Extremely good service

Burlington is definitely my go too store for myself, family & others. I have never not gone to Burlington & not come away without things I needed or didn't need:). I just Love this store. I hv gotten the most beautiful clothes for myself & my family, as well as gifts throughout the years for various occasions. The prices are reasonable to me, & the selection can be good if you hit the store at just the right time, especially during the holiday season. I can be in the store for hours checking out everything on both levels of the store I consider my home store. I have gotten so many compliments on the clothes shoes & accessories I have bought from Burlington. It is my first stop when I am out shopping, but get there early for the Best selections. I am always excited whenever I know it is my day to shop, because I know I will find somethings I just can't live without. Simply put, I LOVE BURLINGTON!

three entire carts were shoplifted and asset protection couldn’t have cared less. I offered them the license plate and photos, and they didn’t even bother. This is exactly why prices are skyrocketing — the lack of accountability is just as bad as the shoplifters.

Correction 0 stars. DO NOT SHOP HERE UNLESS YOU WANT TO LOSE YOUR MONEY. I was NOT able to return without my receipt because they never asked for my phone number at checkout last week. They used to be able to swipe credit cards to capture the transaction but they DO NOT do this anymore. I was NOT able to get my money back or store credit although I showed them my account transaction on my phone. No way of returning my purchase. And they did not give me the corporate number. Trust me this phone number system has flaws and there is no back up system for any customer that was not asked to enter a phone number. Oh and looking for your receipt at corporate is not an option as per store management. They are garbage.

I have been fitting bathrooms for nearly 20 years and for the money I have never fitted such poor quality products as Burlington. Every job I’ve done where the client has supplied Burlington there has been a problem with st least one product. For example most recently I fitted a concealed shower valve. Usually takes roughly 18 turns of ptfe to seal a 1/2” or 3/4” male to female connection. The valve leaked on the hot inlet. I removed the valve cleaned up the fitting and then applied 25 turns of ptfe tape refitted the valve and it leaked again so tried an excessive 32 turns of ptfe tape to only find it leaked again. Burlington supplied me with a replacement valve which after going though the same process that also leaked. Finally Burlington managed to find one that didn’t leak. But by this time 2 weeks had passed meaning the client was not happy due to it being their only bathroom and now extended the time they couldn’t use it. My tiler had to be put back twice. Burlington assured me they would reimburse me and the client for the inconvenience once they’re tested the valves themselves. 3 months have now passed with little or no information from Burlington. When I finally got an answer they told me they had tested the valves and there was no leaks. So no reimbursement for the inconvenience to my client or myself. To add insult to injury I had to then return to the job as the thermostatic valve has now packed up on the shower valve which also had to be replaced so more lost time and still no compensation. in summary AVOID BURLINGTON AT ALL COSTS. THE PRODUCTS ARNT FIT FOR PORPOSE AND THE CUSTOMER SUPPORT TEAM ARE AS USFUL AS A CHOCOLATE KETTLE

As to a certain Burlington, without naming any, id Like to put a rather Ungrateful kid on notice and say when your Loving Mother who's always loved and always cared for you souly, Dies! after such a long battle with cancer and you never see her because that's what you choose, You will be living with so much pain later on internally when you snap out of whatever brewhaha you've engaged yourself in that it will hurt very badly. I certainly don't recommend it . You can feel good about yourself now and later by making the right decision.

Always dirty and tumbled up. More merchandise on the floor than on the shelves. Overall attitude from employees is that they don't want to be there and just don't care.

On 8/13/2025 at 6:04 PM. The Burlington in Grand Prairie, TX 75025. Each and every time I walk into Burlington; the security has the store roped off and on my entrance he or she says to the fact that they are trying to keep the customers safe so that is why they are letting customers in after this spill. I was telling the security guard ℹ didn’t want to hear his spill; because he wasn’t there to protect the customers! I asked to speak to the manager Shaquan !! The security wanted to say why do I need to see the manager. He was just doing his job. If he really was there to protect; I would not have a problem with it. The manager said that the security was supposed to say this to all the customers!! I told her he didn’t say that to a younger white couple. I was wondering was that age discrimination. Instead of her taking security to the side she told him in front of me and the other customers; he is supposed to say that to all the customers. That was poor management you do not correct someone in front of people ! I explained to the manager that if anything broke out in the store the security guard would not be available to help me or anyone else in the store. I told Shaquan you I both know that he would not be able to serve and protect because he is security. This statement they have security saying is misleading.

I spoke with customer service rep. Diana! 8/14/25 10:40 AM. I explained my complaint. Diana said something to the effect that a person 🧍 might not be dressed inappropriately or in other words look like a suspect!!! This is type casting criminals !!! It sounds like discriminatory treatment to me. Criminal come in all colors!! They look different ways !!! I see why they have low reviews they don’t care about customer service.

Great store, clean place with very helpful employees in Cool Spring TN.

Bathroom doors are locked. No workers to unlock it. If this is the way you treat customers to lock the Bathroom i will go to the competition. Disgusting