the products and customer service were fantastic, my only complaint was the lead time on the order. Took a bit over three months to receive the product.
A empresa respondeu
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Veja o que dizem as avaliações
It is so easy to order through our rep. Delivery is always timely and we rarely have incorrect orders. The one time we had a small issue, it was corrected immediately. Their prices and quality are als... Ver mais
A empresa respondeu
Thank you again Krysty for showing up and truly being a partner in this! She assisted me with a customer that had some after purchase issues. Krysty came in clutch with an answer that worked for our s... Ver mais
A empresa respondeu
Materials were packaged well and came on-time. Freight Company even went the extra mile and called me to verify delivery address since it didn't seem right. Saved us a big headache and delivery was re... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Busch Systems has been passionately delivering recycling and waste solutions for over 30 years and is the #1 rated brand in the industry according to Trustpilot! With a comprehensive offering of customizable recycling & waste containers, and with the addition of the Waste Diversion Consultation team, Busch Systems is committed to providing solutions designed to meet the comprehensive needs of customers’ collection programs.
Informações de contato
81 Rawson Ave, L4N 6E5, Barrie, Canadá
- 7057220806
- christinal@buschsystems.com
- www.buschsystems.com
4,8
Excelente
601 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Michelle was quick to respond to my…
Michelle was quick to respond to my inquiry, provide quotes and process the order. The product was exactly as ordered and looks great.
19 de setembro de 2025
Resposta de Busch Systems
Hi Yolanda,
Thank you so much for your review today. We will be sure to pass along your kind words to Michelle (We think she's pretty amazing as well!)
We are glad to hear that our customer service and our products met your expectations and that you are happy with your Spectrum containers!
We look forward to working with you again in the future.
Have a great day,
The Busch Systems Team
Resposta de Busch Systems
Hi Colin,
Thank you for taking the time to leave us a review today. We are so glad to hear that our customer service met your expectations!
We look forward to working with you again in the future.
Have a great day,
The Busch Systems Team
Delivery and install was faster than…
Delivery and install was faster than expected, systems are beautiful in our newly renovated space. Great impact on our staff :)
12 de setembro de 2025
Resposta de Busch Systems
Hi Katie,
Thank you for taking the time to leave us a review today. We are so glad to hear that the Aristata containers are being so well received in the newly renovated space! We are also happy to hear that you were happy with the delivery times for your order.
We look forward to working with you again in the future!
Have a great day,
The Busch Systems Team
Got what we wanted quickly
28 de agosto de 2025
Resposta de Busch Systems
Hi Scott,
Thanks so much for taking the time to leave us a review today. We are so happy to hear that you received the products you needed in a timely manner.
We look forward to working with you again in the future! Good luck with all your sustainability efforts.
Have a great day,
The Busch Systems Team
Excellent customer service
Excellent customer service. Great product. Thank you.
28 de agosto de 2025
Resposta de Busch Systems
Hi Ted - thank you so much for your 5-star review! We are thrilled to hear that you had such a great experience with our team, and that our products are just what you were looking for.
We look forward to working with you again in the future!
Have a great day,
The Busch Systems Team
They were delivered timely
They were delivered timely, and when two were damaged in shipping, you replaced them quickly.
25 de agosto de 2025
Resposta de Busch Systems
Hi Brent,
Thank you for taking the time to leave us a review. We're so happy to hear that you had a great experience working with our team and that they were able to replace the damaged containers quickly - we're sorry to hear that happened!
We look forward to working with you again in the future.
Have a great day,
The Busch Systems Team
Quality product + quick shipping
Quality product + quick shipping. Happy to support a Canadian company. Would recommend others do too.
18 de agosto de 2025
Resposta de Busch Systems
Thanks so much for the kind words! We're thrilled you're happy with your product and shipping experience. We truly appreciate your support and look forward to helping with any waste or recycle container needs you may have in the future.
Have a great day,
The Busch Systems Team
Great Customer Service - Bins are lighter that expected
Upon delivery we noticed the barrels had been stacked and a few squished. I let customer service know about the issue and said I would let them know if they regained their shape after sitting in the heat. Before I could share that information, they ordered new ones to replace them. WOW! That never happens. Customer Service is a 10 our of 5 stars.
The only reason for a four star rating is that the bins themselves are relatively light for use outside and tip fairly easily. We are going to strap ours down - a relatively easy fix but something to be aware of if you are planning to use them in a park setting.
28 de julho de 2025
Resposta de Busch Systems
Hi Melissa,
Thank you so much for writing us a review. We are sorry to hear that the initial order of bins was damaged but so grateful to hear that our team was on top of it and got the new order through right away! Customer service is incredibly important to us, so we are glad to hear that you had a great experience.
We apologize that the Renegade bins were lighter than anticipated for the setting that you are placing them. Strapping them down or placing a weight inside the container should solve this for you and the containers will continue to function as required for waste diversion.
We look forward to working with you again in the future.
Have a great day,
The Busch Systems Team
Great customer service and products!
Our experience with Busch Systems has been great. The customization options work well to incorporate into our existing recycling programs. With such a wide variety of products there is truly something for every space/application. We get tons of compliments on our Busch waste stations from visitors to our spaces. The customer service is amazing (we are lucky to have Michelle as our sales rep!).
29 de julho de 2025
Resposta de Busch Systems
Hi Abbie,
Thank you for taking the time to leave us such an amazing and detailed review. We are so happy to hear that you have had a great experience with our products as well as our customer service - we think Michelle is pretty awesome too! We will be sure to pass along your kind words.
We look forward to working with you again in the future on all your waste diversion needs!
Have a great day,
The Busch Systems Team
Recycling Frames Great for Events
Your recycling frames work well for Green Team events. The improve the visibility of waste diversion efforts while being compact for storage between events.
23 de julho de 2025
Resposta de Busch Systems
Hi Joanne,
Thank you so much for taking the time to write us a review today and for your feedback on our Wire Event Container Series. We are happy to hear that they are working well for your Green Team events!
We love hearing about waste diversion improvements when using our containers and hope that these will continue to help with your waste diversion efforts at future events.
Looking forward to working with you again!
Have a great day,
The Busch Systems Team
Delivered quickly
Delivered quickly, very attractive for garbage/recycling …..they are for indoor use, very well signed!
10 de julho de 2025
Resposta de Busch Systems
Hi Monica,
Thank you so much for taking the time to leave us a review! We are happy to hear that you not only enjoyed our quick delivery but that our products stand out to you - we take great pride in our design process and love to hear this feedback.
We look forward to working with you again in the future!
Have a great day,
The Busch Systems Team
Michelle is a fantastic account…
Michelle is a fantastic account manager. She is prompt, effective, and above all else, incredibly pleasant to work with! She is patient when orders are complicated or require changes, which I really appreciate.
30 de junho de 2025
Avaliação não solicitada
Resposta de Busch Systems
Hi there,
Thank you for taking the time to give Michelle such an amazing review - we think she's pretty amazing too! We are so glad to hear that you had a pleasant experience working with Michelle on your orders and happy to hear that she was able to get you what you needed.
We look forward to working with you again in the future!
Have a great day,
The Busch Systems Team
Love working with the Busch Systems team
I am a retailer and work directly with the Busch Systems team. They are a pleasure to work with especially Ryan and Vicky - they are quick to respond to all emails, and process my orders quickly as well. The Busch Systems products are high quality and my customers are always happy!
26 de junho de 2025
Avaliação não solicitada
Resposta de Busch Systems
Hi Kelsey,
Thank you so much for taking the time to leave us a review. We are so glad to hear that you have enjoyed working with Ryan and Vicky (we think they are pretty awesome too!).
We are pleased to hear that the quality of our products meets your expectations and that your customers are always happy - it's music to our ears!
We look forward to working with you more in the future!
Have a great day,
The Busch Systems Team
Delayed production put me a few weeks…
Delayed production put me a few weeks behind the launch of our business
13 de junho de 2025
Resposta de Busch Systems
Hi John,
Thank you for taking the time to leave us a review. We appreciate the feedback and apologize sincerely for the delay in production that put you behind on the launch of your business.
We hope that once the bins arrived, they were to your satisfaction, and we hope that we can work with you again in the future.
Have a great day,
The Busch Systems Team
Excellent product that has been…
Excellent product that has been manufactured with precision and to the highest quality and design aesthetic.
The sales staff at Busch were extremely helpful in guiding me to the right product for our needs and they always responded in a timely and courteous manner.
I would give them 5 stars, but we had a delivery miscommunication that got resolved in the end.
6 de junho de 2025
Resposta de Busch Systems
Hi Vania,
Thank you so much for taking the time to leave us a detailed review. We are glad to hear that you see the quality in the design and manufacturing of our products and that you had an excellent experience working with our sales team! We will be sure to pass along the kind words.
We understand and apologize for the issues with the delivery but are happy to hear that these were resolved.
We look forward to working with you again in the near future!
Have a great day,
The Busch Systems Team
Resposta de Busch Systems
Hi James,
Thank you so much for taking the time to leave us a review! We are so glad to hear that you were satisfied with our customer service, including our response times to your emails as well as our quick delivery.
We look forward to working with you again in the future!
Have a great day,
The Busch Systems Team
The customer service I received from Sarah Hawthorne…
The customer service I received from Sarah Hawthorne. I emailed her with the product that I was interested in before you know it I had the quote in my inbox same day and the order was placed. The product was delivered and even placed where we wanted. It was such a smooth transition from start to finish. AMAZING
23 de maio de 2025
Resposta de Busch Systems
Hi Denina,
Thank you so much for taking the time to write a review today and share your satisfaction with the experience you had working with us - we will be sure to pass along your kind words to Sarah (we think she's pretty amazing too!).
We look forward to working with you again in the near future!
Have a great day,
The Busch Systems Team
Great customer service!
Really great customer service. The communication and service were top notch.
16 de maio de 2025
Resposta de Busch Systems
Hello and thank you for taking time to provide feedback on our service. We appreciate hearing from our customers and will share your review with your account manager.
Thank you again, have a great day.
The Busch Systems Team
Great product and great customer service
9 de maio de 2025
Resposta de Busch Systems
Hi Emily,
Thank you so much for taking the time to write us a review. We are so happy to hear that you are satisfied with not only the customer service you received but also our products.
We look forward to working with you again in the near future!
Have a great day,
The Busch Systems Team
Great product and service
Great product and service. Only downfall was the delivery. Our products were found the day after a statutory holiday in an unsecure location without notice of its drop off. Given the investment, someone should consult with delivery services to discuss how they could have done better. Thanks.
9 de maio de 2025
Resposta de Busch Systems
Hello and thank you for the kind words, we're thrilled to hear you're pleased with our products and service. That's why we do what we do!
That said, we're sorry to hear about the delivery hiccup and have passed your feedback over to our Logistics team to review with our carrier partners to avoid this happening in the future.
Your input truly helps us grow and do better, and thank you again for taking the time to share it with us.
Have a great day,
The Busch Systems Team
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