Butler & Stag Avaliações 

235
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Milo and Bradley at B&S were patient, helpful and communicated well from start to finish when selling my elderly mum’s house in Chingford. They oversaw viewings and guided her through the whole proc... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Rented a falt with them in central London. Horrible experience - agent was slow to respond to all queries and at the end of the tenancy tried to scam us to pay for cleaning even though we had alr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We are very grateful to Helga and Oliver for helping us purchase our first flat. We've spoken to many other estate agents along the way and we don't think anyone else lives up to their customer servi... Ver mais

Avaliado com 5 de um total de 5 estrelas

EXCELLENT. Day one, Daniel listening to my demands, Daniel very persuasive with his explanations & helping reach the right decisions for my approval Re: pricing & strategy Day three. On the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Imobiliária

Escrito pela empresa

Butler & Stag is an independently owned and run estate agency specialising in residential Sales, Lettings, Property Management and Land & New Homes. Our five star customer service has seen us win multiple awards for excellence from British Property Awards and Estate Agency Masters. Our three branches have all been voted within the top 0.5% of the UK Best Estate Agency Guide.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

235 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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4,4

Todas as avaliações

(235)

11 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Estate agents can have a bad rep in…

Estate agents can have a bad rep in this country but butler and stag completely tore apart that stereotype! Everyone I dealt with in the purchase of our new flat (Helga, Robert, Aiden) was professional, responsive, helpful and friendly. I felt they really went above and beyond to make the whole process run smoothly (and helped deal with some tricky solicitors.) I honestly couldn't recommend them enough, thank you!

3 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding customer service

Butler & Stag were professional and competent from start to finish in selling my flat in London. Every member of the team I dealt with was friendly, efficient and customer focused. Helga, in particular was an absolute delight - nothing was too much trouble for her. I have dealt with many estate agents nationwide and Butler & Stag have been one of the most efficient and pleasant to deal with.

21 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Flat sale

Butler and Stag truly are the best of the best estate agents and I couldn’t recommend them anymore. They made what can be a very stressful process as smooth and stress-free as possible whilst remaining highly professional from beginning to end. Helga, in particular, was an absolute pleasure to communicate with and went above and beyond in every way possible. We are so thankful for all that Helga and the team and Butler and Stag have done for us and would most certainly use them again and recommend them to others.

19 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A Pleasure to Work With

As a tenant, I have had a wonderful experience with Butler & Stag. From the moment I reached out, I have always received prompt replies and Paul has gone above and beyond to reach a tenancy agreement that works for both me and the landlord. He has been supportive with all my questions and keeping me updated throughout the process. It’s rare to find an estate agency that cares, but I finally feel like I am in good hands. They are such a pleasure to work with and I highly recommend working with them if you have the chance.

9 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don’t trust them.

Butler and Stag will take your money from you to sell your property. For that they will be moderately incompetent, they will lie to you and they will bully you. If you are prepared to tolerate that, then give them your business.

1 de setembro de 2022
Avaliação não solicitada
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Resposta da Butler & Stag

Dear Ms Walton,
Thank you for your review, although we are disappointed to read your comments and see we have achieved only 1 star.

You achieved a higher-than-average sale price for your property from a chain free buyer, this was achieved quickly and efficiently.

Unfortunately due to timings of their expiring tenancy, the buyers demanded a particular day for completion that you were not happy happy with.

Having discussed this with you, we decided together that it was best to agree to this, as opposed to running the risk of the sale falling through.
As agents and advisers, we acted diligently to ensure the smooth running of the sale and achieved an outcome that you were happy with at the time.

Its seems odd to us, that now two months on you feel the need to leave such a negative review.

We have tried to contact you to discuss this without success.

Kind Regards,
BUTLER & STAG





Avaliado com 5 de um total de 5 estrelas

Thanks Paul and Sophie for their…

Thanks Paul and Sophie for their diligent help to follow up on various matters to rent out my property recently in a short period of time and change of letting agent smoothly

26 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional service!

Butler & Stag were the selling agents for my flat and were excellent throughout the marketing phase, keeping my updated of viewings and expertly negotiating offers. Once we had accepted an offer, Helga was instrumental in moving both the sale and purchase forward, through what was a very difficult transaction. It was all done with a positive attitude and Helga was always available in and out of office hours to provide updates and answer any and all queries. Genuinely don’t think the whole process would have been a success without Helga’s tenacity. Couldn’t recommend more highly.

11 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pro, reactivity and smile

Thank you to Butler&Stag and to Simon. Very professional and helpful, he helps us to find our new home.
Best service in town !

1 de novembro de 2022
Avaliação não solicitada
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Resposta da Butler & Stag

Dear Victoria,

Thank you for your kind review, Simon was delighted to be able to assist you. Good luck in your new home.

Kind Regards,
BUTLER & STAG

Avaliado com 5 de um total de 5 estrelas

Great for Rental and Sale

They dealt with renting out my property and subsequent sale. Couldn't have asked for a better service throughout.

3 de novembro de 2022
Avaliação não solicitada
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Resposta da Butler & Stag

Dear Ian,
Thank you for the review and the business. Delighted we could be of service.

Kind Regards,
BUTLER & STAG

Avaliado com 5 de um total de 5 estrelas

I received excellent service and advice…

I received excellent service and advice by Paul and Simon at Butler & Stag's Bow office to let a property. Simon found a client on the first day of viewings, arranged access to the property for repairs before the client moved in, and was also kind enough to move an item to the front porch to be taken away as I was unable to schedule it myself. Their property management team has continued to provide excellent service after the tenant moved in. I highly recommend the lettings team at Butler & Stag.

6 de julho de 2022
Avaliação não solicitada
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Resposta da Butler & Stag

Dear Victor,
WOW, what a review the team are delighted. Thank you for trusting us with your property.

Kind Regards,
BUTLER & STAG

Avaliado com 5 de um total de 5 estrelas

We recently purchased a new home with…

We recently purchased a new home with the support of Oliver and Ella - a huge thank you to you both. We’re in, settled and very happy! Oliver and Ella were both friendly and helpful and helped us and our estate agent keep the seller informed as we experienced delays with our buyer’s finances! Thank you all for helping the move succeed!

28 de outubro de 2022
Avaliação não solicitada
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Resposta da Butler & Stag

Dear Daniel,

Thank you so much for your review, we wish you well in your new home.

Kind Regards,
BUTLER & STAG

Avaliado com 5 de um total de 5 estrelas

Highly recommend B&S

Freddie was extremely professional and responsive throughout my search and process. All changes and updates were communicated timely which allowed for a very smooth move in process. I am so happy in my new flat!

11 de outubro de 2022
Avaliação não solicitada
logotipo da Butler & Stag

Resposta da Butler & Stag

Dear Dylan,

Thank you so much for your kind review, Freddie is delighted with the five stars.

Wishing you well in your new home!

Kind Regards,
BUTLER & STAG

Avaliado com 5 de um total de 5 estrelas

Kudos to B&S…

I’m writing to put on record my satisfaction with the professional services provided by Butler and Steg. I would like to highlight that my dealings with Paul Curtis was extremely cordial and professional. Having worked in Singapore for many years, Paul clearly understood our concerns and obstacles faced during the lease negotiations and documentation process. Not only was he able to solve our problems but at all times, giving us the confidence and assurance that the letting would be able to come to fruition.

1 de setembro de 2022
Avaliação não solicitada
logotipo da Butler & Stag

Resposta da Butler & Stag

Dear George,
Thank you for the positive review and great to hear Paul could be of assistance.

Kind Regards,
BUTLER & STAG

Avaliado com 5 de um total de 5 estrelas

Great letting service

Recently used Butler and Stag Bow office to help me find tenants for my flat in Shoreditch. I have to commend Simon who was calm, professional, and true to his word. He understood my priorities and gave good advice. No hesitation in recommending this letting service.

25 de outubro de 2022
Avaliação não solicitada
logotipo da Butler & Stag

Resposta da Butler & Stag

Great review, thank you you for trusting us with your property.

Kind Regards,
BUTLER & STAG

Avaliado com 5 de um total de 5 estrelas

Outstanding Service

I've been renting out a property in Bow since May 2021. Every member of the B&S team I've dealt with has offered outstanding service. Their communication skills are excellent and all jobs are carried out efficiently, in a timely fashion. It's extremely rare to use a company and find that you have absolutely no complaints, but this is the case with B&S. This means that the whole experience has been stress free. I can confidently recommend them to any landlords present or future.

25 de outubro de 2022
Avaliação não solicitada
logotipo da Butler & Stag

Resposta da Butler & Stag

Dear Jane,
Lovely words to read indeed, we look forward to continuing our relationship.
Thank you for your taking the time to write about your experience of working with us.

Kind Regards,
BUTLER & STAG

Avaliado com 5 de um total de 5 estrelas

The incredible team at B&S

I'm taking this opportunity to thank the staff at B&S for getting us over the line to our wonderful new home. For a moment it looked like it was gonna collapse, but the professional and calm nature of B&S especially Milo and Helga made the decisive difference in completing this chain. You guys are fantastic and amazing and now a week on we are still pinching ourselves that we are finally here. Thank you all for your magnificent service and support. 👍👍👍

3 de outubro de 2022
Avaliação não solicitada
logotipo da Butler & Stag

Resposta da Butler & Stag

Dear Frank,

Thank you so much for the kind review, it really is appreciated.
The team love what they do, but it's always nice to hear that their hard work and commitment doesn't go unnoticed.
Congratulations once again on your new home, we wish you lots of happiness in it.

Kind Regards,
BUTLER & STAG

Avaliado com 5 de um total de 5 estrelas

Amazing service at Butler & Stag

Thank you Butler & Stag and also a big thank you to Charlie Parsons, who helped us during the process of moving into our dream family home. Could not have asked for a better service. Professional and great communication throughout, who went above and beyond. Would 100% recommend!

23 de setembro de 2022
Avaliação não solicitada
logotipo da Butler & Stag

Resposta da Butler & Stag

Dear Kane,
thank you for your kind review, Charlie is delighted with the five stars.
So pleased we could assist you with your purchase, wishing you lots of happiness in your new home.

Kind Regards,
BUTLER & STAG

Avaliado com 5 de um total de 5 estrelas

Great communication

We dealt with Rob Burgess at the Bow office, he was professional, very communicative, clear and concise with both of us and the agents of our onward purchase (who were actually the ones that referred us to Butler & Stagg to sell our property). We were kept in the loop at all times and wouldn't hesitate to recommend.

29 de setembro de 2022
Avaliação não solicitada
logotipo da Butler & Stag

Resposta da Butler & Stag

Thank you for the kind review and five stars. The team are delighted.

Kind Regards,
BUTLER & STAG

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