Super friendly, helpful and genuinly want to get the best products for you. No pushy sales and feel like you spend time talking and finding exactly what you need. Amazing customer service start to fin... Ver mais
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Veja o que dizem as avaliações
Ordering was very easy to use products turned up un damaged and where delivered on time 🤗 Even though I put the wrong postcode on the delivery address they emailed me saying that it was incorrect an... Ver mais
Exceptional service purchased a Rubi tile cutter ( which arrived on date specified which was nice) but the icing on the cake as far as service goes the above item that I had purchased was missing a... Ver mais
Needed a new desk-light for my reorganised 'study'. Received my well-packaged unit very quickly, so very happy. The touch control on the Daylight Luminos LED Lamp is really useful, as is the long-re... Ver mais
Detalhes da empresa
- Comércio de ferramentas
- também em
- Distribuidora de ferramentas
- Fornecedor de Equipamentos para Construção
- Loja de acessórios e ferragens
- Loja de artigos de couro
- Loja de Ferramentas
Escrito pela empresa
At Buy Brand Tools, we're dedicated to supplying professional tradespeople and serious DIYers with high-quality tools from the brands they know and trust. We specialise in tiling, construction and trade equipment, offering competitive prices, fast delivery and knowledgeable customer support. Our range includes leading manufacturers such as Rubi, Connell of Sheffield, Protimeter, Richter, Nedo, Genesis, Vogel, Bahco, Stabila and many more. Whether you're looking for tile cutters, diamond blades, suction lifters, precise measuring tools, personal protective equipment, levelling systems or specialist accessories, we carefully select products that deliver proven performance and reliability on site. As an authorised stockist for our brands, you can buy with confidence knowing you're receiving genuine products backed by full manufacturer warranties. We also work closely with our suppliers to bring customers the latest product innovations, exclusive promotions and excellent value across our ranges. Customer service is at the heart of everything we do. Our experienced team is always happy to help with product advice, technical questions and after-sales support, ensuring you choose the right tools for the job. We understand how important reliability is, so we aim to dispatch orders quickly and keep customers informed every step of the way. We're proud that many of our customers return to us time and again, and their feedback continues to help us improve. If you've shopped with Buy Brand Tools, we'd love to hear about your experience. Your Trustpilot review helps other customers buy with confidence and helps us continue providing the service and products that tradespeople across the UK rely on.
Free UK next day delivery on orders over £200 (+VAT)
Escrito pela empresa
- Service you can trust!
- Order by 2.25pm (Monday-Friday) to recieve your order the next working day. Before 1pm and Saturday delivery also available.
Informações de contato
9 Meadowbrook Park, S20 3PJ, Sheffield, Reino Unido
- 0114 251 3535
- sales@buybrandtools.com
- www.buybrandtools.com
4,8
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Communication from the company and…
Communication from the company and their prompt responses to queries.
6 de agosto de 2026
Scott was brilliant went out of his way…
Scott was brilliant went out of his way to help me big time.. highly recommend this company very professional and very friendly. Thank you again for all your help and quick response.
5 de agosto de 2026
Great range of products including a…
Great range of products including a large selection of Rubi tools, knowledgeable staff members and great prices
29 de julho de 2026
Prompt no nonsense approach to issues…
Prompt no nonsense approach to issues with order , fast delivery, excelent company to deal with
28 de julho de 2026
The delivery was fast
The delivery was fast. When the product was faulty, they gave me a complete refund. Very helpful customer service.
28 de julho de 2026
The tool is brought was meant to arrive…
The tool is brought was meant to arrive on pre 1pm delivery which i paid for. I was told it was delivered between 6.30 and 7.30pm. I changed the day for a pre 10.30am delivery. But it still arrived at 6.30 to 7.30pm. Only good thing was I got a refund of money.
28 de julho de 2026
All good
All good, my order arrived in good time and good order. Nothing more needs saying.
Thanks BBT.
27 de julho de 2026
Avaliação não solicitada
Best knife and garden tool sharpeners I’ve tried
Great choice of tools,easy ordering process and prompt dispatch and delivery.
I’m very pleased with effectiveness of both sharpeners which are easy to use and come with have a lifetime guarantee
9 de julho de 2026
Exceptional service purchased a Rubi…
Exceptional service purchased a Rubi tile cutter ( which arrived on date specified which was nice) but the icing on the cake as far as service goes the above item that I had purchased was missing a cutting wheel.emailed customer service whom replied same day to let me know a replacement cutting wheel would be in the post for next day and so it was.can’t fault that for excellent service.
Highly recommend on that basis alone.( tile cutter is top level too)
8 de julho de 2026
No show on the delivery
I’ve got to say that the item itself is great, great quality not bad price. The thing is they cocked the delivery up! I had a notification from the courier that the order had been delivered but the item (lawn edging shears) were missing from our address. To cut a very long story short the warehouse had put the wrong address number on the delivery note and when I first rang the girl on the phone admitted to it. However when I rang back to have a little rant ( it was very hot) the guy who answered could not have been less interested. So it’s 3 stars fromme
7 de julho de 2026
Resposta da Buy Brand Tools
Hi Peter,
Thanks for your feedback.
It was myself that you spoke to about this. If I can recall it was about the courier that had delivered this your neighbour across the street and left it unsigned for behind a caravan? I am sorry if I gave you the impression that I was disinterested. I can assure you that's far from the case. I feel the same frustration as if it was my own personal item being delivered to myself. I can only apologise for the warehouse selecting the incorrect address when they created the label, that's on us and sadly a mistake. We keep records of errors so if it was common, we can be proactive on preventing this happening again. With the DX issue, I do not stand for drivers leaving goods unattended, even if they think they're doing the right thing. They don't know how much an item is worth and things can be easily stolen. I have a spreadsheet logging delivery issues and report this to our rep. Sorry again for the hassle caused with this delivery. If you need anything else, please do get in touch.
Kind regards, Scott
Top secateurs
Fast delivery, just love these secateurs perfect for smaller hands ,and a lot of use. ☺️
6 de julho de 2026
Keep tracking delivery
The product is perfect but the delivery is not. At warehouse they put no.9 instead of no.21. How can anyone get those 2 numbers mixed up? So paid for next day delivery but got it 2 days later . Had to ring up to sort it.
2 de julho de 2026
Resposta da Buy Brand Tools
Hi Margaret, Thank you for giving us a review. I am so sorry that we'd sent this to the wrong address! Like you said, unsure how the warehouse has managed to input number 9 instead of 21. We make note of discrepancies/mistakes (they sadly can happen) so if this was common, we can be proactive on the matter. Sorry once again for the hassle this has caused you and thanks for letting us know. Kind regards, Scott
Great service would recommend
2 de julho de 2026
My first purchase with Buy Brand Tools…
My first purchase with Buy Brand Tools and it was a faultless experience
I actually bought a Rubi Scraper Tile Grout Remover to re-grout my porcelaine patio.
I was undecided at first as the tool is not cheap but it was so effective and quick it saved a lot of time and effort.
I have no regrets about the purchase!
1 de julho de 2026
Great price and quick delivery 👍🏻
29 de junho de 2026
Going the extra mile…
The lady I spoke to about an urgent requirement demonstrated great product knowledge, a clear understanding of her companies internal systems and the flexibility required to help me out. She went the ‘extra mile’ and delivered fantastic customer service! Thank you!!!
26 de junho de 2026
Great buying experience
Great buying experience. Item was as described, easy purchase process and delivered quickly.
8 de junho de 2026
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