My go to. Quick delivery, well packaged logs. Helpful delivery driver tried his best to get the pack close to the store. Much appreciated.
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Veja o que dizem as avaliações
When I initially placed an order there were difficulties with the payment due to problems with my mobile. The company then emailed me to try and resolve this, which I did not expect and was grateful f... Ver mais
Wood burns lovely! Very helpful on ordering! The lad that delivered our wood was absolutely fantastic he put the wood with easy access!
Good product, priced competitively and delivered quickly and efficiently. I’ve used them for about four years and never had cause to be anything other than happy.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Supplier of hardwood firewood, supplying kiln-dried hardwood logs in the UK and Ireland since 2014.
Informações de contato
3 Crompton street, BL9 0AD, Bury, Reino Unido
- 07716210180
- sales@buyfirewooddirect.co.uk
- www.buyfirewooddirect.co.uk
4,7
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I placed my order on 25 September and…
I placed my order on 25 September and received the order confirmation/receipt. However, I have not received any further correspondence regarding the status of my order, despite sending two emails requesting an update.
Could you please provide an update on the current status and expected delivery date?
9 de outubro de 2026
Avaliação não solicitada
My go to
My go to. Quick delivery, well packaged logs. Helpful delivery driver tried his best to get the pack close to the store. Much appreciated.
16 de setembro de 2026
I found the
I found the that the ordering was so easy And the delivery was very quick and efficient and on time
14 de setembro de 2026
Wood burns lovely
Wood burns lovely! Very helpful on ordering!
The lad that delivered our wood was absolutely fantastic he put the wood with easy access!
11 de setembro de 2026
Logs look good as usual kept informed…
Logs look good as usual kept informed of order progress Magnum the local delivery company placed crate in garage as requested
8 de setembro de 2026
Good value and good quality firewood
Good value and good quality firewood. Dried and split well with decent sized logs.
Delivery efficient and timely.
8 de setembro de 2026
I have been buying kiln dried wood from…
I have been buying kiln dried wood from Buy Firewood Direct for a number of years. I have always been very pleased with the logs and delivery. Very happy to recommend them.
31 de agosto de 2026
They use a poor delivery company that…
They use a poor delivery company that cannot place pallets conveniently on property. I had to manually shift a whole pallet of wood because the delivery driver blocked the driveway with the pallet
28 de agosto de 2026
Resposta da BUY FIREWOOD DIRECT
Thank you for your feedback. We’re sorry to hear that the delivery did not meet your expectations. Our standard delivery service is kerbside, as firewood is a very heavy load and moving a pallet further onto a property is not always safe or possible. Where conditions allow, our drivers will often do their best to place the pallet in a more convenient location, but this is at the driver’s discretion and cannot be guaranteed.
We’re sorry that the pallet was left in a position that caused inconvenience, and we appreciate you sharing your experience. We’ll pass your feedback on to our delivery partner.
Excellent
Good product, priced competitively and delivered quickly and efficiently. I’ve used them for about four years and never had cause to be anything other than happy.
3 de setembro de 2026
Resposta da BUY FIREWOOD DIRECT
Thank you so much for your continued support over the past four years! We’re delighted to hear you’ve always been happy with the quality, pricing and delivery. We really appreciate your loyalty!
Easy to place the order
Easy to place the order, it arrives really quickly and all the logs are a uniform size.
Delivery driver was great he put it exactly where I wanted.
27 de agosto de 2026
Resposta da BUY FIREWOOD DIRECT
Thank you so much for your lovely feedback! We’re delighted to hear you found ordering easy, the logs consistent in size and the delivery quick and efficient. We’re especially pleased the driver was able to place the logs exactly where you wanted them. We really appreciate your support!
delivery direct to our door
delivery direct to our door . driver was very helpful
good experience
2 de setembro de 2026
Resposta da BUY FIREWOOD DIRECT
Thank you for your feedback! We’re delighted to hear you had a good experience and that our driver was so helpful with the delivery. We really appreciate your support!
Order confirmation missing but good logistics afterwards
After a chase up of my order after more than a week, the logistics worked very well
31 de agosto de 2026
Resposta da BUY FIREWOOD DIRECT
Thank you for your feedback. We’re pleased to hear that, once the order was followed up, the delivery and logistics worked very well. We apologise for the lack of an initial order confirmation and appreciate you bringing this to our attention.
Resposta da BUY FIREWOOD DIRECT
Many thanks for your kind words — we’re pleased everything was spot on for you!
Easy to order ,prompt delivery ,thanks…
Easy to order ,prompt delivery ,thanks to the delivery driver
24 de agosto de 2026
Resposta da BUY FIREWOOD DIRECT
We truly appreciate your comments — it’s wonderful to hear delivery service worked so well for you!
Excellent service from delivery to…
Excellent service from delivery to quality of wood purchased.
29 de agosto de 2026
Resposta da BUY FIREWOOD DIRECT
Thank you for your review! Great to know all met your expectations.
Delivery was delayed twice
Delivery was delayed twice, despite notifications to the contrary and finally showed up after the third notification. Not the level of service that you usually achieve.
28 de agosto de 2026
Resposta da BUY FIREWOOD DIRECT
Thank you for your feedback. We’re sorry to hear about the repeated delivery delays and conflicting notifications. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been. We appreciate your patience and your honest feedback, which we’ll share with our delivery partner.
Ordered and delivered within 24 hours
Ordered and delivered within 24 hours. That's what I call service.
24 de agosto de 2026
Resposta da BUY FIREWOOD DIRECT
Thank you so much for your great feedback! We’re delighted to hear your order arrived within 24 hours and that you were impressed with the service. We really appreciate your support!
Helpful and friendly delivery driver
Helpful and friendly delivery driver, thank you
22 de agosto de 2026
Resposta da BUY FIREWOOD DIRECT
We’re so pleased to hear you had such a positive experience with our delivery driver. We’ll make sure your kind words are passed on. Thank you!
Good firewood supplier
Easy ordering system, prompt delivery from a fantastic local delivery company and well prepared dry wood.
23 de agosto de 2026
Resposta da BUY FIREWOOD DIRECT
Thank you for your lovely feedback! We’re pleased to hear you found ordering straightforward, the delivery prompt and the wood well prepared and dry.
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