When I initially placed an order there were difficulties with the payment due to problems with my mobile. The company then emailed me to try and resolve this, which I did not expect and was grateful f... Ver mais
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Veja o que dizem as avaliações
My go to. Quick delivery, well packaged logs. Helpful delivery driver tried his best to get the pack close to the store. Much appreciated.
Good product, priced competitively and delivered quickly and efficiently. I’ve used them for about four years and never had cause to be anything other than happy.
A empresa respondeu
Wood burns lovely! Very helpful on ordering! The lad that delivered our wood was absolutely fantastic he put the wood with easy access!
Detalhes da empresa
Escrito pela empresa
Supplier of hardwood firewood, supplying kiln-dried hardwood logs in the UK and Ireland since 2014.
Informações de contato
3 Crompton street, BL9 0AD, Bury, Reino Unido
- 07716210180
- sales@buyfirewooddirect.co.uk
- www.buyfirewooddirect.co.uk
4,7
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered a crate of unsplit birch on…
Ordered a crate of unsplit birch on Saturday, arrived today !! Absolutely beautiful timber, and dry as a bone !! Looking forward to burning this next winter, and needless to say, i shall be buying from them again !! :)
8 de abril de 2026
Avaliação não solicitada
Speedof delivery and quality wood.
9 de março de 2026
Excellent service, fast delivery, great product
Excellent service with fast delivery and a great product
2 de março de 2026
Excellent
Great price for the quantity and quality of the wood. Quick delivery. Spot on.
1 de março de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Colin, thanks so much for your support! Delighted to hear everything arrived quickly and lived up to expectations.
ticks all the boxes
good price, delivered when they said they wood, logs consistent size and good value - what's not to love.
The pallet was also useful to break down for kindlin as it wasn't all treated wood.
19 de fevereiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Tony, thanks so much for your review! We’re glad everything arrived as promised and that you got some bonus kindling from the pallet too.
Resposta da BUY FIREWOOD DIRECT
Dear Peter, thank you for your support and kind words! We’re happy to hear you were pleased with every part of the service and firewood.
Resposta da BUY FIREWOOD DIRECT
Dear Neville, thank you for your kind words — we’re happy to hear the delivery process continues to meet your expectations.
Have used this company a few times now…
Have used this company a few times now and extremely pleased with the price and quick delivery, kept informed by the driver as to actual time and delivery. Excellent service.
9 de fevereiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Pauline, many thanks for your kind feedback and repeat custom. We’re pleased everything ran smoothly and that you were kept well informed throughout the delivery.
Very pleased with product
Very pleased with product. Good communication from the company about delivering. Would definitely buy again. Thank you.
26 de janeiro de 2026
Should have gone elsewhere!
Absolutely awful company and wished had never used in the first place. My delivery is late through their fault and blame it on the weather but don't tell you until a couple of days before meant to be delivered and when run out of logs. They then tell you dont' deliver at weekends and then give me 3 hours notice when will not be at home and think will just leave either blocking my driveway or in the road, in the rain! They then said if was no safe place to leave the pallets I'd have to pay a £40.00 return charge, really!
I will never use this company again as they cannot offer the service their website states and just have excuse after excuse for their inability to operate properly and orders not fulfilled!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da BUY FIREWOOD DIRECT
Dear Phillip, thank you for your review. We are sorry to hear about your dissatisfaction; however, we would like to clarify the facts, which were also explained in detail in our email to you prior to this review.
Your order was placed as a PREORDER, clearly stated on our website at the time of purchase. When our incoming container was delayed due to adverse weather conditions, you were proactively informed in advance and offered the option to change the product or receive a full refund. You confirmed in writing that you were happy to wait.
The order was dispatched on the agreed date, and delivery was scheduled within 2 working days after dispatch, with deliveries taking place Monday to Friday only, exactly as stated on our website. You were provided with tracking information in advance, which clearly showed the expected delivery date.
Regarding delivery arrangements, our delivery information page clearly explains that heavy pallets cannot be moved over gravel and that the customer is responsible for ensuring a safe and suitable delivery location. If no safe delivery point is available and the pallet must be returned, the return fee is charged by the courier, not by us.
We regret that this experience did not meet your expectations, but we respectfully disagree that our service or communication was misleading. All steps were handled in line with our published terms and the information provided to you.
Best company I have used so far
Firstly I would like to thank fire wood direct as I have been using this company for a number of years now and have not had any reason to complain about what was supplied or the delivery. Both services have been first class. I was shocked to be told that I had been entered into there firewood lottery and have won a large pack of firewood.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da BUY FIREWOOD DIRECT
Dear Roy, thank you so much for your kind words and for being such a loyal customer over the years. We’re delighted to hear you’ve consistently been happy with both our products and delivery service — and even more delighted that you enjoyed the surprise! Congratulations again on winning our firewood lottery, and thank you for your continued support.
I have used firewood direct twice now…
I have used firewood direct twice now and am very impressed. My first order was for oak logs , the second birch. Both excellent when used on my wood burning stoves. Delivery was prompt and I would definitely recommend them to anyone wanting good quality firewood.
11 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Customer, thank you so much for your wonderful review! We’re delighted to hear you’ve enjoyed both the oak and birch logs and that they performed well on your stove. We truly appreciate your recommendation.
Great product and great delivery service
9 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Steven, we appreciate your lovely comments — happy to know our firewood and service met your needs!
Recommended Fire Wood Supplier
Recommended Fire Wood Supplier. Great Communications and Prompt Delivery. Value for Money Supplier.
8 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Richard, thank you for your support and kind words! We’re happy to hear you were pleased with every part of the service
100% happy customer
Super speedy, just a few days from order to delivery - despite the Hebridean destination and the unreliable ferries!
The logs, as usual, were of good quality with virtually zero scrap bark and manky bits.
Excellent product. Excellent comms. Excellent service.
Thank you once again.
14 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Tony, what a fantastic review — thank you! Getting deliveries to the islands can be tricky, so we’re especially pleased everything arrived smoothly and up to standard. Always a pleasure to serve you!
Delivered when requested and pallet was…
Delivered when requested and pallet was wrapped against the weather
14 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Dave,thank you for your kind feedback! Delighted the delivery went smoothly and stayed weatherproof.
arrived much sooner than expected
Well packaged arrived much sooner than expected, I’m a repeat customer and I’ll be back again.
13 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear John, many thanks for your review — great to hear the packaging and delivery exceeded expectations. We look forward to welcoming you back again!
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