Great customer interaction and very prompt service . I’ve bought from this company before and know that the wood they supply is the best quality you can buy . Well packaged product and even the delive... Ver mais
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Veja o que dizem as avaliações
Easy to use website and very prompt delivery. Quality Kiln Dried Logs on a well stacked pallet. Recommend this company 👌
When I initially placed an order there were difficulties with the payment due to problems with my mobile. The company then emailed me to try and resolve this, which I did not expect and was grateful f... Ver mais
A empresa respondeu
My go to. Quick delivery, well packaged logs. Helpful delivery driver tried his best to get the pack close to the store. Much appreciated.
Detalhes da empresa
Escrito pela empresa
Supplier of hardwood firewood, supplying kiln-dried hardwood logs in the UK and Ireland since 2014.
Informações de contato
3 Crompton street, BL9 0AD, Bury, Reino Unido
- 07716210180
- sales@buyfirewooddirect.co.uk
- www.buyfirewooddirect.co.uk
4,8
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Recent Delivery
Recent Delivery
Whilst I specified a 7.5 ton Truck this did not seem to be recognised.
Notification of arrival was not 1 hour before as asked.
I was only given 24 hours notice if delivered - fortunately was out.
Having said that the driver was excellent and got the load to where I wanted it.
22 de outubro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Richard, thank you for your feedback.
We’re sorry to hear about the inconvenience regarding the delivery notice and vehicle type. While we always pass on such requests (including 7.5-ton truck and call-ahead instructions) to Palletways, unfortunately they cannot always guarantee them under the standard economy service.
We truly appreciate your understanding — and we’re glad to hear the driver was helpful and got the crate where you needed it. We’ll share your comments with Palletways to help improve the service.
Thank you again for your order and for taking the time to let us know.
Excellent service
The wood was perfect size and properly dry. Delivered by a really polite driver. Well chuffed.
21 de outubro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Leslie, so pleased you’re happy with both the logs and the driver — we’ll pass on your kind words! Happy to hear you’re “well chuffed”!
Excellent and reliable
Great website. Swift delivery. Driver very helpful in unloading pallet on to a side passage. Overall excellent service.
21 de outubro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Ron, we really appreciate your kind words! We are happy to know our firewood and service met your needs - enjoy your fires!
Excellent and fast service as always
Excellent and fast service as always. Credit also has to go to the excellent and accommodating palletways delivery staff.
20 de outubro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Customer, your support keeps us going! Thanks for your lovely words! We’re grateful for your loyalty and for staying with us year after year!
Good Quality firewood at a competitive…
Good Quality firewood at a competitive price delivered on time
20 de outubro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Ken, thank you for your positive feedback! We're always happy to deliver warmth and quality to your home.
Excellent does what it should.
19 de outubro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear David, thanks for your review! We're happy our firewood met your expectations.
Excellent Service.
Having been badly let down by Rathwood I turned to Buy Firewood Direct and had my order delivered promptly. The quality of the wood itself is excellent and their service top class.....so long Rathwood, hello Buy Firewood Direct!
25 de outubro de 2025
Avaliação não solicitada
Resposta da BUY FIREWOOD DIRECT
Dear Ciaran, your support keeps us going! Thanks for your lovely words and for choosing Buy Firewood Direct!
They keep giving me wood!
This is my third year using them. Simple and fast ordering and quick delivery too. Good quality logs.
16 de outubro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Jon, we truly appreciate your loyal support over the years. It’s great to know you’re satisfied with our firewood and delivery - enjoy your firewood!
Resposta da BUY FIREWOOD DIRECT
Dear Neil, thanks for taking the time to leave a positive review! We’re happy our service met your standards.
Resposta da BUY FIREWOOD DIRECT
Dear Alun, your support keeps us going! Thanks for your positive words and for choosing Buy Firewood Direct.
Good prices and fast delivery
Good prices and fast delivery. Good communication from ordering to delivery. I've used them for years...
30 de setembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Simon, thank you for your positive feedback! We're always happy to deliver warmth and quality to your home. We deeply appreciate your many years with us!
Resposta da BUY FIREWOOD DIRECT
Dear Paul, we’re grateful for your kind review and continued trust in us. Enjoy your firewood!
fabulous service
easy to order online. very quick delivery put exactly where I wanted it this is what keeps me coming back for my firewood needs
29 de setembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Richard, it’s great to know you’re satisfied with our firewood and delivery — thank you for sharing your experience!
Great logs
Great logs, let down by delivery.
Palletways were neigh on hopeless with the delivery days late and poor communication.
29 de setembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Robert, thank you for your review! We sincerely apologize for the delivery delay. As we already informed, the Palletways depot had an unexpectedly high number of deliveries, which caused this situation. We are really sorry for inconvenience.
Resposta da BUY FIREWOOD DIRECT
Dear Alan, thank you so much for your kind words! We’re delighted to hear you’re happy with our firewood and delivery!
Good price
Good price. Quick delivery. Good, helpful delivery driver. Many thanks
3 de outubro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Ben, thanks for taking the time to leave such a great review! We're thrilled our firewood and service met your expectations.
Excellent service.
I've been ordering firewood from Firewood direct for a number of years and have never had a problem. Their wood is consistently dried, burns hot and clean, and is very well crated for delivery. Overall, I'm very happy--I just wish they had more quantities of kiln-dried ash... Oh, I don't think you'll find a better price.
29 de setembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Richard, thank you for your wonderful feedback! We're proud to provide top-quality firewood and reliable delivery every time. Thank you for being with us for so many years!
Good quality firewood at a decent price
Good quality firewood at a decent price
30 de setembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Ariadne, we’re delighted to hear you’re happy with our firewood! Thank You!
Resposta da BUY FIREWOOD DIRECT
Dear Anthony, thank you for your positive feedback and thank you for choosing Buy Firewood Direct!
Delivered in a couple of days
Delivered in a couple of days, well packed and very dry wood. Used packing material to crest kindling. Great service.
28 de setembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Peter, thanks for your review!We’re so pleased to know everything arrived on time and in great condition — enjoy your fires! Glad to hear the packaging came in handy for kindling too, as our pallets are safe to burn and contain no chemicals.
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