BuyPaints&InteriorsOnline Avaliações 

92
•
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered Crown wood stain yesterday (Monday) and it came before noon today (Tuesday). I have ordered from this firm before and find they have provided me with a very good service. I tried to purchas... Ver mais

Avaliado com 1 de um total de 5 estrelas

Utterly useless, NO covering power at all. Expect to apply multiple layers to get ANY sort of coverage of a lighter base coat. It took 6 coats to cover a white door. I know from experience that a norm... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered 3 X 5 litre tins of Sadolin Superdec in Grey-blue ( after seeing a free colour chart from Crown) I was nervous after reading the negative reviews but can only say my experience has been perf... Ver mais

Avaliado com 5 de um total de 5 estrelas

Terrific. Cracking service. Came exactly as ordered and delivery time spot on.Prices very competitive. Will absolutely use again. My local diy store has lost my business. Well done fellas much appreci... Ver mais

Detalhes da empresa

  1. Designer de interiores

Escrito pela empresa

We Mix and sell paint across the UK, Ireland and beyond. sepcialising in Crown, Sadolin and Sandtex


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

92 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,5

Todas as avaliações

(92)

3 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

First class service and product

What a great experience from this splendid company. Not only did they have the paint I was looking for (was proving almost impossible to track down elsewhere) but it was delivered the next day and went on like a dream. I ordered two Crown Indulgence emulsions. They look great on and the equipment cleaned up quickly and easily. Would definitely recommend and I’ll definitely come back when I need anything similar.

6 de dezembro de 2023
Avaliação não solicitada
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Resposta da BuyPaints&InteriorsOnline

Such positive reviews are great to hear. happy to help and we are glad your decorating has went to plan and everything looks good

Avaliado com 5 de um total de 5 estrelas

First rate customer service.

First of all the customer service was excellent .
I will definitely be ordering again Richard was extremely helpful with my order keeping in touch via email thank you for such good customer service.
Very prompt delivery
I can't say anything more but thank you .

31 de agosto de 2023
Avaliação não solicitada
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Resposta da BuyPaints&InteriorsOnline

Very happy to help and also happy to hear from a happy customer. Look forward to welcoming you back as a returning customer

Avaliado com 1 de um total de 5 estrelas

Terrible

They do not make it clear that the paint is mixed and therefore there refund policy is invalid. It should be clearly stated. Absolutely no help and support from customer service and we have now spent €500 on paint that is a pure waste. STAY CLEAR

2 de setembro de 2023
Avaliação não solicitada
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Resposta da BuyPaints&InteriorsOnline

Extremely unfair review. We have mixed and delivered exactly what the customer has ordered. The customer has missed off the product page the details we have not made clear, on the product page it states that there are only 4 pre mixed colours and over 300 mixed colours, we also have a product disclaimer on every page of the website that each of our coloured paints are mixed as per your order. The main Superdec page also states that there is only 4 pre mixed colours and 300 mixed. Our terms and conditions are comprehensive and detail that we do not accept returns on mixed paint. All of this was missed by my customer who has left this review and because she has changed her mind on the colour we are now an unreasonable company that people need to stay clear of. We as a company are very happy to help customers through the decision making process or to offer advise or even post out physical charts for their consultation.

Avaliado com 5 de um total de 5 estrelas

Customer service was great

Customer service was great, they went out of their way to help me with the paint I required. Delivery was very quick. Being disabled I find it hard going to shops for paint, now I’ve found this site I will be using their services again.

1 de setembro de 2023
Avaliação não solicitada
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Resposta da BuyPaints&InteriorsOnline

Thank you for your kind words, we are more than happy to help in any way we can.

Avaliado com 5 de um total de 5 estrelas

Friendly and reliable small business

I was kept well informed on the status and progress of my order, the delivery was quick and on-time, the items were well packaged, and the colour match of the paint was great. There was a slight packing error with one of the items in my order, but the team responded quickly and professionally, resolving the issue effectively and with very little hassle. I'll definitely be using them again for any paint materials I might need in the future.

25 de maio de 2023
Avaliação não solicitada
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Resposta da BuyPaints&InteriorsOnline

I am glad we could help and you were happy with our service. look forward to having you back as a customer.

Avaliado com 5 de um total de 5 estrelas

Top marks

Needed a durable version of a particular colour of crown paint. This was the only place I could find it.... quality of product, packaging & delivery were all spot on. Very pleased 👍

17 de abril de 2023
Avaliação não solicitada
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Resposta da BuyPaints&InteriorsOnline

Glad we could provide the product you needed and everything went as planned in regards to delivery.

Avaliado com 5 de um total de 5 estrelas

Ordered from these guys last week

Ordered from these guys last week. Everything came when expected and the paint was exactly what we had picked. Highly recommend them and we'll definitely be using their service in the future.

10 de maio de 2023
Avaliação não solicitada
logotipo da BuyPaints&InteriorsOnline

Resposta da BuyPaints&InteriorsOnline

Thank you for your kind words and we look forward to having you back as a returning customer.

Avaliado com 3 de um total de 5 estrelas

Buypaintsonline

I discussed the situation regarding the paint delivery (I purchased it in February) with Buypaintsonline. It’s been agreed that the paint will be delivered.

Just to clarify regarding the emails I received from your company on 4 May (confirming an order I did not place) and 9 May (follow-up email about my purchase experience) - I did not understand the purpose of these emails.
Please delete my email from your bulk emailing list.

17 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant Service at a Brilliant Price

Ordered 3 tins of bespoke paint for delivery and arrived in 3 days even with a bank holiday. Brilliant price. Very well packed. Just wish other companies could be this good. Would recommend any day Thanks

13 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service, Great price 👍

Was a bit dubious about buying paint online, however the price was excellent compared to local companies, delivery was great considering the time of year and the strike issues going on. Both tins arrived in great condition. The only concern was that fedx just left them on the doorstep, as they were a day later than scheduled, which wasn't buypaintsonline fault. Would highly recommend and would definitely purchase from them again.

22 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered paint that was temporarily…

I ordered paint that was temporarily out of stock. So i asked if i could choose a similar colour that was in stock. They agreed and the paint called Golden Cream arrived 2 days later. Staff were curteous and helpful.

23 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Rang recently as wasn't sure about…

Rang recently as wasn't sure about what I needed, the person on the phone was very helpful. They couldn't help enough and also helped me through every stage of ordering as I had never ordered with them before. The paint turned out great and I'm very happy with everything. The service was excellent and I will definitely be using use again.

12 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrendous company to deal with!

Horrendous company to deal with, DO NOT order from these people, from the start absolutely unhelpful, I called 5 minutes after placing the order and was told I could not change the order because it was already mixed, Really? 5 minutes later?, so I had to pay for another order over the phone, to top up the previous order, paid for next day delivery, ONE week later nothing, no refund offered for courier cost unless I write an email, why don't take the complaint there while I am talking to them?
I will definitely wont be ordering from this company again.
Updated review regarding the company answer, of course you don't have an email, I am complaining about why my complaint couldn't be taking care there and then, I called your company 3 times in total, all this calls for just one order, Congratulations about preparing an order within minutes of me clicking to proceed with the sale online, its incredible... I am not slating your company, I am describing my experience, or could you please explain to me why an order placed on the 8th of June has not been received? and looking at the several other reviews complaining about the same issue I would call my complaint hardly a one off.

14 de junho de 2022
Avaliação não solicitada
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Resposta da BuyPaints&InteriorsOnline

Unfortunately when the customer called the paint was made even if it was only a short period of time.
However we do not offer 1 day delivery, it is not something we have ever been able to do and this part of teh review is false.
We have as a company promtly made and got the order ready for dispatch,
I have checked our calls records and can only see 2 calls, 1 to inform us that the customer has ordered the wrong colour and the 2nd to say the delivery is late.
The delivery is late and in all situations we as for any issues to be emailed so that all issues can be documented, when calling you may be connected to our retail store who can prove technical support only. As in this case the customer was advised to email and someone would look into this and get back to you. Unfortunately in this case the customer has refused to communicate via email with our store and has instead vented her frustration on trust pilot and accusing us of not offering a refund for the courier costs but she was talking to a member of staff who did not have the autority to agree to that but who did point them in the direction of the way to request one but again this was not taken up and no email or communication was recieved by us only notification of a 1 star review for bad customer services when she has not availed of the customer service available to her.

Avaliado com 5 de um total de 5 estrelas

Happy Customer

Great Service. Ordered 2 tins Sandolin Superdec Satin before 11 am on 11/04 & received order today, 13/04 in perfect condition. Emails & texts received regarding when delivery would be. Would definitely use agai

13 de abril de 2022
Avaliação não solicitada
logotipo da BuyPaints&InteriorsOnline

Resposta da BuyPaints&InteriorsOnline

Thank you very much for the fantastic review, always happy to hear from happy customers

Avaliado com 5 de um total de 5 estrelas

Replaced after damage

When the paint arrived I opened the sealed bag that the paint comes in and there was red paint all over my hands the tin was damaged by the lid so the paint was leaking out. I reported this by email but received no response this was done on the day the paint arrived.So I then went onto the buypaintsonline website and filled in the form name address and information about the leaking paint NO RESPONSE if anyone from the company is interested in any way my order number was #136842 in my first email there was an attatchment with pictures of the damaged tin The original email was not received by the company for some reason although the address was correct. Buypaintsonline did then make contact after this post and replaced the paint immediatly.It seems that Fed X damaged the package and repacked the paint that was leaking.

22 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service and competitive pricing

Richard and Jimmy were fantastic in dealing with my order, there were courier issues, but these guys sorted it expediently and I am 100% satisfied. I got my product and the price is very competitive in an age of rising costs.
I will use their services again.

22 de março de 2022
Avaliação não solicitada
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Resposta da BuyPaints&InteriorsOnline

Thank you Gary for your review it is very appreciated

Avaliado com 5 de um total de 5 estrelas

Can’t praise this company enough

Can’t praise this company enough, I don’t normally do reviews but was so impressed. I decorated some rooms in the house last year with Crown period emulsion paint. Living in an old house, certain repairs need doing yearly and I was gutted to discover that Crown have stopped making this paint just a few months after me decorating. I was worried I would have to totally redecorate but Searched on line and found the shade and make I needed on buypaintsonline. It came very quickly and it was a perfect match so I didn’t even need to paint a whole wall but could get away with just painting over the patches. Very competitive pricing too. They saved me a lot of work. Thank you.

28 de fevereiro de 2022
Avaliação não solicitada
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Resposta da BuyPaints&InteriorsOnline

Thank you soo much for your kind words and we are happy that we were able to supply the paint to you that allowed you to get your project completed

Avaliado com 2 de um total de 5 estrelas

Easy to order and paint a good quality…

Easy to order and paint a good quality however I was guaranteed 2 working days delivery, it took 4 with no offer of refund on postage. Disappointed.

24 de fevereiro de 2022
Avaliação não solicitada
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Resposta da BuyPaints&InteriorsOnline

review is incorrect as we have checked and the last mesasage sent to the customer was offering a refund on shipping costs but we never recieved a reply to this message to see if they were happy to accept

Avaliado com 1 de um total de 5 estrelas

False delivery promise

The paint was ordered on 07th Jan with delivery charge of £5 for 2 business days delivery. Today is 19th Jan but still waiting for the delivery! Have to follow for the update but no satisfactory answers provided

19 de janeiro de 2022
Avaliação não solicitada
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Resposta da BuyPaints&InteriorsOnline

This item left on the next business day which was 11th Jan, delivery was completed on the 14th which resulted in delivery being 1 day late not 2 weeks as detailed in the review

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