Purchased an electric car in 2023 at an amazing rate. The interaction with CA was very smooth. When the agreement finished a month ago we decided to return the car to CA. The returns process was clear... Ver mais
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Veja o que dizem as avaliações
Customer service is second to none, from the moment you walk in the door, there is a warm welcome from everyone. There is a wide choice of cars to choose from, Tyler was great and extremely helpful, f... Ver mais
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Currently having a horrid experience with the Trade Center Group but I am financed with CA Auto Finance who have been nothing but helpful. Had an amazing chat with AJ who helped inform me of my rights... Ver mais
A empresa respondeu
I moved into my property in December 2025, and it seems the previous tenant had finance with this company. Since then, I’ve been receiving an excessive amount of mail addressed to them—sometimes... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre CA Auto Finance UK
Escrito pela empresa
Who we are
CA Auto Finance is a specialist provider of vehicle finance, rental and insurance products. With operations in 19 countries and nearly 100 years of experience in auto financing. We offer a wide range of market-leading solutions across a variety of vehicle types. We combine a century of experience and success with the strength and driving vision of the Crédit Agricole Consumer Finance Group.
Our financing solutions cover an increasingly wide range of vehicles, including automotive brands, motorcycles, and e-bikes, light and heavy commercial vehicles, and leisure vehicles such as motorhomes and caravans. We have over 25 years of experience working and providing financial solutions to some of the world’s biggest manufacturers including -
Informações de contato
250 Bath Road, SL1 4DX, Berkshire, Reino Unido
- www.ca-autofinance.co.uk
4,5
Excelente
2 mil avaliações
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Smooth finance deal
Purchased an electric car in 2023 at an amazing rate. The interaction with CA was very smooth. When the agreement finished a month ago we decided to return the car to CA. The returns process was clear one phone call to set up the return then one to book a collection appointment. The inspection was quick and realistic. Final agreed invoiced appeared within two weeks and was easy settle over the phone. Great overall experience.
16 de abril de 2026
Avaliação não solicitada
Resposta da CA Auto Finance UK
Hi John,
We really appreciate the shout-out! It’s so rewarding to hear that you enjoyed your experience with us—our team works hard to ensure every customer is taken care of.
See you next time! In the meantime, if any questions pop up, we’re just a click away:
Get in Touch: https://www.caautofinance.co.uk/contact-us/
Fantastic company to deal with,very…
Fantastic company to deal with,very helpful and they do everything for you and keep any charges to a minimal,highly recommended
30 de abril de 2026
Avaliação não solicitada
Resposta da CA Auto Finance UK
Hi Jeff,
We really appreciate the shout-out! It’s so rewarding to hear that you enjoyed your experience with us—our team works hard to ensure every customer is taken care of.
See you next time! In the meantime, if any questions pop up, we’re just a click away:
Get in Touch: https://www.caautofinance.co.uk/contact-us/
Great customer service
Khalid was very helpful and understanding- would use this company again
15 de abril de 2026
Avaliação não solicitada
Resposta da CA Auto Finance UK
Hi Mozi,
We really appreciate the shout-out! It’s so rewarding to hear that you enjoyed your experience with us—our team works hard to ensure every customer is taken care of.
See you next time! In the meantime, if any questions pop up, we’re just a click away:
Get in Touch: https://www.caautofinance.co.uk/contact-us/
Retired persons affitional funds/income not recognised
Reasonably straightforward to deal with even if financial questions were invasive and didn't recognised banks/ accounts and income to take into into account if a person is retired with funds in non recognised deposits and unused SIPS that would provide the necessary funds rather than day to day income from current accounts
24 de fevereiro de 2026
Resposta da CA Auto Finance UK
Hi Richard,
We really appreciate the shout-out! It’s so rewarding to hear that you enjoyed your experience with us—our team works hard to ensure every customer is taken care of.
See you next time! In the meantime, if any questions pop up, we’re just a click away:
Get in Touch: https://www.caautofinance.co.uk/contact-us/
Naveen Was a star
Naveen Was a star, made everything so much easier to deal with. Thank you
29 de abril de 2026
Avaliação não solicitada
Resposta da CA Auto Finance UK
Hi Haseeb,
Thanks so much for the feedback! We’re thrilled to hear you had a great experience, as delivering top-tier service is exactly what we strive for.
We look forward to helping you again in the future. If anything comes up in the meantime, please feel free to reach out:
Contact our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Customer service is second to none
Customer service is second to none, from the moment you walk in the door, there is a warm welcome from everyone. There is a wide choice of cars to choose from, Tyler was great and extremely helpful, from choosing the car to sorting the finance. It was all done in a couple of hours and we were able to drive away the same day.
24 de abril de 2026
Resposta da CA Auto Finance UK
Hi Alison,
Thanks so much for the feedback! We’re thrilled to hear you had a great experience, as delivering top-tier service is exactly what we strive for.
We look forward to helping you again in the future. If anything comes up in the meantime, please feel free to reach out:
Contact our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
A company renowned for their poor record keeping
I moved into my property in December 2025, and it seems the previous tenant had finance with this company. Since then, I’ve been receiving an excessive amount of mail addressed to them—sometimes 2–3 letters a week.
I’ve returned countless letters marked “no longer at this address” and have even contacted the company directly to inform them, yet the letters continue to arrive.
Not only is this frustrating, but it also reflects poorly on their record-keeping and customer service. It certainly doesn’t encourage me to consider using their services.
Off to the postbox I go to send back a further 2 more letters!
28 de abril de 2026
Avaliação não solicitada
Resposta da CA Auto Finance UK
Dear Angela,
We’re sorry to hear that your experience didn’t meet our usual standards. Thank you for making us aware of the situation.
To help us resolve this, I have reached out privately to request your details. We look forward to speaking with you and finding a solution.
Kind regards,
The CA Auto Finance Team
CA Auto finance UK are very helpful and…
CA Auto finance UK are very helpful and caring about there customers they help you with any issues you have and they will do it step by step
20 de abril de 2026
Resposta da CA Auto Finance UK
Hi Colin,
Thanks for the great review! We’re 100% dedicated to our customers, so it’s wonderful to know we hit the mark for you.
We’re here whenever you need us next. If you need anything at all, just get in touch:
Contact Us: https://www.caautofinance.co.uk/contact-us/
Naveen was so polite and helpful…
Naveen was so polite and helpful explained everything very clearly great help
28 de abril de 2026
Avaliação não solicitada
Resposta da CA Auto Finance UK
Hi Nick,
We really appreciate the shout-out! It’s so rewarding to hear that you enjoyed your experience with us—our team works hard to ensure every customer is taken care of.
See you next time! In the meantime, if any questions pop up, we’re just a click away:
Get in Touch: https://www.caautofinance.co.uk/contact-us/
Resposta da CA Auto Finance UK
Hi Margaret,
It was a pleasure serving you! Thank you for the feedback—we’re fully committed to maintaining the high standards you experienced.
We’re standing by for whenever you need us next. For any interim questions, please visit our contact page:
CA Auto Finance Contact Page: https://www.caautofinance.co.uk/contact-us/
At first I thought this was going to be…
At first I thought this was going to be a waste of time however customer service was great. The payment plan was just a little more than I expected but, say that it was still within my budget. All round excellent service. Highly recommend.
10 de abril de 2026
Resposta da CA Auto Finance UK
Hi Ames,
Thank you for your kind feedback. We are delighted to hear about your positive experience, as providing exceptional service remains our primary goal.
We look forward to assisting you again. Should you have any further questions, please don't hesitate to reach out to our team:
Contact our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Terrible communication
Terrible communication, rude staff members, slow processes, unable to articulate information, all round terrible service
16 de abril de 2026
Resposta da CA Auto Finance UK
Dear Mrs Mclean,
We were concerned to hear about your negative experience and would like to thank you for making us aware of the situation.
Your feedback is vital to our process improvements. To ensure this is addressed correctly, I have passed your details to the appropriate team for a full investigation.
We appreciate your patience while we look into this matter.
Best wishes,
The CA Auto Finance Team
Resposta da CA Auto Finance UK
Hi Mrs Lucy,
Thank you for your kind feedback. We are delighted to hear about your positive experience, as providing exceptional service remains our primary goal.
We look forward to assisting you again. Should you have any further questions, please don't hesitate to reach out to our team:
Contact our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Resposta da CA Auto Finance UK
Hi Alistair,
Thank you for your kind feedback. We are delighted to hear about your positive experience, as providing exceptional service remains our primary goal.
We look forward to assisting you again. Should you have any further questions, please don't hesitate to reach out to our team:
Contact our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
No plm at all
28 de abril de 2026
Resposta da CA Auto Finance UK
Hi Jonathan,
Thank you for your kind feedback. We are delighted to hear about your positive experience, as providing exceptional service remains our primary goal.
We look forward to assisting you again. Should you have any further questions, please don't hesitate to reach out to our team:
Contact our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
After sales from stoneacre are the worst I’ve ever come across and will never and mean never buy another car from stoneacre as long as I live and will advise everyone I know never to go there
After sales from stoneacre are the worst I’ve ever experienced and I’ll never and I mean never deal with them again however the financial side I can’t recommend enough
28 de abril de 2025
Resposta da CA Auto Finance UK
Hi Glen
Thank you for sharing your feedback.
However, we are truly sorry to hear about the difficulties you've faced with the after-sales service at the dealership. While we operate independently from Stoneacre's internal sales processes, we value your feedback as it helps us understand the full customer journey.
If there is anything further we can assist you with regarding your finance agreement, please don't hesitate to contact us: https://www.caautofinance.co.uk/contact-us/
Resposta da CA Auto Finance UK
Hi Thomas,
We really appreciate the kind words! It’s great to hear you had a positive experience with us, as we’re 100% committed to providing excellent service.
We're here whenever you need us next. In the meantime, don’t hesitate to get in touch if any questions pop up:
Contact our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Resposta da CA Auto Finance UK
Hi David,
We really appreciate the kind words! It’s great to hear you had a positive experience with us, as we’re 100% committed to providing excellent service.
We're here whenever you need us next. In the meantime, don’t hesitate to get in touch if any questions pop up:
Contact our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Called for settlement figure and not …
Called for settlement figure and not happy with what company were still looking for.
17 de abril de 2026
Resposta da CA Auto Finance UK
Dear Robert,
We were concerned to hear about your negative experience and would like to thank you for making us aware of the situation.
Your feedback is vital to our process improvements. To ensure this is addressed correctly, I have passed your details to the appropriate team for a full investigation.
We appreciate your patience while we look into this matter.
Best wishes,
The CA Auto Finance Team
I spoke with Naveen
I worked with Naveen, and my experience with him was excellent. He is highly professional and committed to delivering work on time. He was also very cooperative and made sure to fully understand my requirements. I was impressed by his attention to detail and the quality of his work, as well as his quick response to any questions or revisions. I feel confident working with him again and highly recommend him to anyone looking for reliable and outstanding service.
Mohammad
24 de abril de 2026
Avaliação não solicitada
Resposta da CA Auto Finance UK
Hi Mohammad,
We really appreciate the kind words! It’s great to hear you had a positive experience with us, as we’re 100% committed to providing excellent service.
We're here whenever you need us next. In the meantime, don’t hesitate to get in touch if any questions pop up:
Contact our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
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