I had a really smooth and easy experience with Canada Life from start to finish. Everything was straightforward, clearly explained, and handled efficiently. The process felt hassle-free, and I always... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
The equity release cash reserve facility is extremely slow. There is no communication from CL so the only way to get an update is to telephone them and at times, advisors can be quite abrupt. Impr... Ver mais
It was so nice to speak to a real person about my investment. Nancy was really helpful regarding my query about withdrawals and was also able to change my address easily to my new temporary addres... Ver mais
A empresa respondeu
Found a safe place for my annuity. Took a while to set up. Helpful paperwork sent - easy to understand. Unable to set up account online but very helpful lady at customer service arranged to send pays... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviço financeiro não-bancário
- Gerenciamento de Fundos
- Seguro Renda Familiar
- Credor fiduciário
- Planos de Previdência Privada
- Provedora de Seguro de Vida Temporário
Escrito pela empresa
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Informações de contato
High Street, EN6 5AF, Potters Bar, Reino Unido
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,2
Muito Bom
920 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The equity release cash reserve…
The equity release cash reserve facility is extremely slow. There is no communication from CL so the only way to get an update is to telephone them and at times, advisors can be quite abrupt.
Improvement in communication and process is needed
6 de abril de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Canada Life Smooth & Easy Experience
I had a really smooth and easy experience with Canada Life from start to finish. Everything was straightforward, clearly explained, and handled efficiently. The process felt hassle-free, and I always knew what was happening at each stage. It’s refreshing to deal with a company that makes things simple and stress-free. Overall, a very positive experience and I’d happily recommend them.
19 de abril de 2026
Resposta de Canada Life UK
Hi there,
Thank you for taking the time to leave your feedback. We’re very pleased to hear that you've had a smooth and easy experience with us.
All the best,
Naomi
Most efficient in dealing with my…
Most efficient in dealing with my application for funding.
3 de abril de 2026
Resposta de Canada Life UK
Hi there,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found us efficient to work with.
All the best,
Naomi
Found a safe place for my annuity
Found a safe place for my annuity. Took a while to set up. Helpful paperwork sent - easy to understand.
Unable to set up account online but very helpful lady at customer service arranged to send payslips to me by post.
11 de abril de 2026
Resposta de Canada Life UK
Hi Catherine,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you feel your annuity is in a safe place and found the paperwork clear and easy to understand. We appreciate your patience during the setup process and are glad our customer service team was able to help arrange your payslips by post.
If there is anything you do need from us, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we will get in touch.
All the best,
Helen
I am very pleased with the service you…
I am very pleased with the service you have done for me
2 de abril de 2026
Resposta de Canada Life UK
Hi Martin,
Thank you for taking the time to leave your feedback. We’re very pleased to hear that you’re happy with the service you’ve received.
All the best,
Helen
Had problems getting in touch with my…
Had problems getting in touch with my pension provider but once Canada life took on my pension it’s been very good thank you Canada life.
3 de abril de 2026
Resposta de Canada Life UK
Hi David,
Thank you for taking the time to leave your feedback. We understand how challenging it can be to get in touch with a provider, so we’re delighted to hear that your experience with Canada Life has been very good.
All the best,
Helen
One of the best...
Have had several dealings with CL UK and i have no complaints whatsoever. A very professional company, highly efficient at what they do and i'd happily recommend them to anyone.
16 de abril de 2026
Resposta de Canada Life UK
Hi David,
Thank you for taking the time to leave your feedback. We’re pleased to hear that your experiences with CL UK have been so positive, and we appreciate your kind recommendation.
All the best,
Helen
Every time i make contact the service…
Every time i make contact the service is efficient, polite and knowledgable.
16 de março de 2026
Resposta de Canada Life UK
Hi Malcolm,
Thank you for taking the time to leave your feedback. We really appreciate it, and we’re delighted to hear that you continue to receive excellent service from our contact centre.
All the best,
Helen
Very quick turnaround on getting my…
Very quick turnaround on getting my Annuity set up . Excellent communication along the way and in my case best returns on my pension pot.
8 de abril de 2026
Resposta de Canada Life UK
Hi Brendan,
Thank you for taking the time to leave us this feedback. We really do appreciate it, I am pleased to hear you had such a quick turnaround with your annuity and excellent communication.
All the best,
Helen
Resposta de Canada Life UK
Hi David,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you were pleased with your dealing.
All the best,
Helen
Professional
Professional, efficient, informative and transparent.
I would recommend you.
Thank you.
12 de outubro de 2025
Resposta de Canada Life UK
Hi Annie,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found us professional, efficient, informative and transparent.
All the best,
Naomi
Real person
It was so nice to speak to a real person about my investment.
Nancy was really helpful regarding my query about withdrawals and was also able to change my address easily to my new temporary address. So much easier than filling in a form and having to post it. I have asked for some further information and I’m sure she will be onto it straightaway.
Diane
Morpeth
13 de abril de 2026
Avaliação não solicitada
Resposta de Canada Life UK
Hi Diane,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that Nancy was able to help you with your query.
All the best,
Naomi
Resposta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found our process simple and our team were helpful.
All the best,
Naomi
How can i score that?
Polite friendly and helpful on the call but no follow-up with the info promised after 2 calls.
I think that rates as a fail by the company!
24 de março de 2026
Resposta de Canada Life UK
Hi Peter,
Thank you for your feedback and we're sorry to hear that you have had no follow-up information that was promised. We'd like to look into this, if you are happy to, please could you send us your policy details and contact details to customer.experience@canadalife.co.uk and we’ll investigate.
Thanks,
Naomi
Canada life is looking after me and its…
Canada life is looking after me and its been a positive experience clear information and kept in touch with everything.
Thank you
1 de abril de 2026
Resposta de Canada Life UK
Hi Jim,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you've had a positive experience with clear information and communication.
All the best,
Naomi
Overall this company are excellent
Overall this company are excellent, however I do have one issue, that it takes SO very long to release funds when requested. I genuinely cannot understand in this high speed age how and why it takes SO LONG.
10 de abril de 2026
Resposta de Canada Life UK
Hi Roy,
Thank you for taking the time to leave us your feedback, we really appreciate it, and we’re pleased to hear that overall you’ve had an excellent experience with us. I’m sorry to hear that releasing your funds took longer than expected. We understand how important timely payments are. If there’s anything you need or if you’d like us to look into your specific case, please email us at customer.experience@canadalife.co.uk with your policy number and contact details, and we’ll be happy to help.
All the best,
Helen
Staff were very helpful and dealt with…
Staff were very helpful and dealt with my query promptly.
3 de abril de 2026
Resposta de Canada Life UK
Hi Neal,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you received a prompt response to your queries.
All the best,
Helen
I’ve had no direct contact with CL but…
I’ve had no direct contact with CL but my pension payments came through in a reasonable time
8 de abril de 2026
Resposta de Canada Life UK
Hi David,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that your payments came through in a reasonable time. If there is anything you do need from us, please email customer.experience@canadalife.co.uk with your policy details and contact details and we will get in touch.
All the best,
Naomi
Professional service
Professional service, all queries answered promptly in simple terms
17 de março de 2026
Resposta de Canada Life UK
Hi Kevin,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you received a prompt response to your queries.
All the best,
Jordan
Well Done Canada Life My request for drawdown was easily…
My request for drawdown was easily arranged and the funds were released quicker than expected. Well done Canada Life.
23 de fevereiro de 2026
Resposta de Canada Life UK
Hi Michael,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that your request was fulfilled quicker than expected.
All the best,
Jordan
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