Unfortunately you guys selling appliances which you don’t have on stock Doing that causing confusion for many of who us who are not buying appliances every month or every day. By selling us appliances... Ver mais
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Veja o que dizem as avaliações
Jason did a great job of tracking the shipment, kept me informed and masde sure I was happy withe delievery. The delivery people arrived on time unpaked the Dryer and set it inplace, removed thev old... Ver mais
They are very accessible I looked on their site on the Wednesday picked my dryer and it was in my basement on the Friday. When ordering the dryer online I missed putting my number of my ho... Ver mais
Decided to have CAS as my go to place for appliances. Fortunately I had the pleasure of meeting and dealing with Jason Boyer. Service was great, patience by staff was commendable and delivery guy... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Canadian Appliance Source - Barrie
Escrito pela empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informações de contato
468 Bayfield St, Unit 2, L4M5A2, Barrie, ON, Canadá
- 7059996074
4,8
Excelente
3 mil avaliações
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Jason did a great job !!!
Jason did a great job of tracking the shipment, kept me informed and masde sure I was happy withe delievery. The delivery people arrived on time unpaked the Dryer and set it inplace, removed thev old dryer as advertised. In all a great job by everyone involved.
The best part of the transaction was saving $100 over everyone else along with a two year warrenty.
22 de agosto de 2026
Very professional
They are very accessible
I looked on their site on the Wednesday picked my dryer and it was in my basement on the Friday.
When ordering the dryer online I missed putting my number of my house.
I called them immediately and an actual person answered the phone right away and took care of my error.
The delivery came on time and the delivery guys were beyond my expectations. They were fast efficient cleaned up all the debris.
22 de agosto de 2026
Unfortunately you guys selling…
Unfortunately you guys selling appliances which you don’t have on stock Doing that causing confusion for many of who us who are not buying appliances every month or every day. By selling us appliances which don’t have on stock you greatly change full for that item which get interest free loan on our account
29 de agosto de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Everything went smoothly
Everything went smoothly. Very happy with the appliance we purchased.
28 de agosto de 2026
Resposta da Canadian Appliance Source - Barrie
Hi Andrew,
We're so pleased to hear that everything went smoothly and that you are very happy with your new appliance! Thank you for your wonderful feedback.
CAS
Rico was extremely knowledgeable and…
Rico was extremely knowledgeable and patient and helped me find exactly what I needed at a great price.
Delivery staff was on time and great to deal with 😊
27 de agosto de 2026
Resposta da Canadian Appliance Source - Barrie
Hi Pat,
Thank you for your wonderful review! We're so pleased to hear that our team was knowledgeable and patient, helping you find exactly what you needed at a great price. We're also delighted that our delivery staff was on time and great to deal with. We truly appreciate your business.
CAS
I appreciated Jason's help with…
I appreciated Jason's help with choosing my fridge and setting up everything required for a swift delivery. Everyone involved, start to finish were great. Much appreciated.
27 de agosto de 2026
Resposta da Canadian Appliance Source - Barrie
Hi Sharon,
We're so pleased to hear about your positive experience with our team and that everything from choosing your fridge to the swift delivery was great. We truly appreciate your business!
CAS
I never write reviews
I never write reviews. For me to waste my time writing one now must mean something. Stay away from the Barrie location CAS. This company is so bad. Sales staff are so bad.
My sales person at CAS didn't even call me back prior to making the sale. Three times I reached out both by email and phone. Should have bee a red flag then. Calling Customer care is also a joke. They couldn't help at all. They won't even let you talk to management.
Go to T/A appliance. They will look after you.
28 de agosto de 2026
Avaliação não solicitada
Resposta da Canadian Appliance Source - Barrie
Dear Dave Rapsch,
Thank you for taking the time to leave us a review. We are sorry to hear that your experience with our Barrie location and our customer service did not meet your expectations.
Please note that your order was cancelled and the payment was refunded as requested. We regret that your overall experience was frustrating and appreciate you sharing your feedback with us.
Sincerely,
CAS
Jason was terrific
Jason was terrific. Patient and answered all my questions. Great experience!
25 de agosto de 2026
Resposta da Canadian Appliance Source - Barrie
Hi Maria,
Thank you for your wonderful review! We're so pleased to hear that our team member was patient and answered all your questions, providing you with a great experience. We truly appreciate your business!
CAS
Decided to have CAS as my go to place…
Decided to have CAS as my go to place for appliances. Fortunately I had the pleasure of meeting and dealing with Jason Boyer.
Service was great, patience by staff was commendable and delivery guys were prompt and hooked up our new appliances without issue with us.
Will recommend if the topic ever comes up.
22 de agosto de 2026
Resposta da Canadian Appliance Source - Barrie
Hi Kalevi,
Thank you for your wonderful feedback! We're so pleased to hear that you had a great experience and that our team provided excellent service and commendable patience. It's fantastic that our delivery team was prompt and installed your new appliances without any issues. We truly appreciate your recommendation!
CAS
Resposta da Canadian Appliance Source - Barrie
Hi Neil,
Thank you for choosing CAS! We truly appreciate your business and are glad we could make things quick and easy. We look forward to serving you again, and please recommend CAS to your family and friends!
CAS
A Very Quick Response
A very quick response from my initial queries to final delivery. Excellent service!
21 de agosto de 2026
Resposta da Canadian Appliance Source - Barrie
Hi Bebikate,
We're so pleased to hear that your experience, from your initial questions to the final delivery, was excellent. We truly appreciate your business!
CAS
Excellent customer service and products
While on the chat and the phone, the sales team member was crystal clear on what was offered with the price and time to deliver. She (Aarushi Nigam) was was very polite and friendly. The delivery team was superb and took great care with the new appliance as well as my house when delivering and removing the old one. Will definitely look here again for all appliance needs I may have.
20 de agosto de 2026
Resposta da Canadian Appliance Source - Barrie
Hi Trevor,
Thank you for your wonderful review! We are so pleased to hear that Aarushi provided clear information and a friendly experience, and that our delivery team handled your new appliance and home with such great care. We truly appreciate your business and look forward to assisting you with any future appliance needs.
CAS
From first contact to final delivery…
From first contact to final delivery everything was handled profesionally. Our knowledgeable sales rep. (Jason Boyer) made our experience informative, fun, convenient and we were completely satisfied with our selection. The delivery team were prompt, careful and tidy. I would highly recommend CAS - Barrie.
19 de agosto de 2026
Resposta da Canadian Appliance Source - Barrie
Hi A. M.
Thank you for your wonderful feedback! We're so pleased to hear that our team provided a professional, informative, and fun experience from start to finish. It's great to know that you were completely satisfied with your selection and that our delivery team was prompt, careful, and tidy. We truly appreciate your high recommendation.
CAS
Jason was very accommodating
Jason was very accommodating. Price was fair. Delivery guys were great. So far, so good.
18 de agosto de 2026
Resposta da Canadian Appliance Source - Barrie
Hi Marcel,
Thank you for your wonderful feedback! We're delighted to hear Jason was accommodating, the pricing was fair, and the delivery service was great. We truly appreciate your business.
CAS
Jason always gives good service
Jason always gives good service, would call him again.
16 de agosto de 2026
Resposta da Canadian Appliance Source - Barrie
Hi Louise,
We are so happy to hear that you had such a positive experience with Jason. We appreciate you sharing your feedback and look forward to assisting you again.
CAS
No high pressure sales but helpful…
No high pressure sales but helpful advice. Delivery and removal of old fridge efficient and timely
16 de agosto de 2026
Resposta da Canadian Appliance Source - Barrie
Hi Sonja,
We're so pleased to hear you received helpful advice without any pressure. It's great to know that the delivery and removal of your old fridge were efficient and timely. Thank you for your positive feedback!
CAS
Nathan was very knowledgeable
Nathan was very knowledgeable. He made the purchase very easy. The delivery guys were very friendly and funny.
16 de agosto de 2026
Resposta da Canadian Appliance Source - Barrie
Hi Margo,
Thank you for the great feedback! We’re glad Nathan made your purchase easy and that our delivery team provided a friendly experience. We truly appreciate your business and look forward to serving you again. Please recommend CAS to your family and friends!
CAS
Great fast and friendly service …
Great fast and friendly service from beginning to end! Highly recommend!
15 de agosto de 2026
Resposta da Canadian Appliance Source - Barrie
Hi Yvonne,
We are so pleased to hear that you experienced great, fast, and friendly service from beginning to end. We truly appreciate your high recommendation!
CAS
Excellent service..They made sure…
Excellent service..They made sure everything was in perfect shape thank you
15 de agosto de 2026
Resposta da Canadian Appliance Source - Barrie
Hi Ken,
Thank you for your wonderful review! We're delighted to hear that our service was excellent and that everything was in perfect shape. We truly appreciate your business.
CAS
Great appliances great quality…
Great appliances great quality fantastic customer service
I have been buying appliances.
From canadian appliance for 8 years and
I've been satisfied
27 de fevereiro de 2026
Resposta da Canadian Appliance Source - Barrie
Hi Georgia,
Thank you for your wonderful review! We're so pleased to hear about your satisfaction with our appliances, quality, and fantastic customer service over the past eight years. We truly appreciate your continued business!
CAS
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