The salesperson was helpful and respectful, allowing us time to think and discuss privately. It was nice to get the appliance delivered without an extra charge. That made the price point lower than... Ver mais
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Veja o que dizem as avaliações
Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The deli... Ver mais
A empresa respondeu
Ivonna’s knowledge was appreciated and she helped me find a new refrigerator that met my requirements in no time at all. Had excellent email communication after point of sale. Delivery was on time w... Ver mais
Calling the local store was superior to the web page agent - faster and more efficient way to quickly confirm availability and pricing. Pricing was comparable to other vendors. Shipping speed and qu... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Canadian Appliance Source - Edmonton
Escrito pela empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informações de contato
3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, Canadá
- 7807056008
4,6
Excelente
2 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ivonna’s knowledge was appreciated and…
Ivonna’s knowledge was appreciated and she helped me find a new refrigerator that met my requirements in no time at all. Had excellent email communication after point of sale. Delivery was on time with no issues.
29 de agosto de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
The company was good to deal with good…
The company was good to deal with good prices , delivery and installation was also great friendly , all in all a good experience.
27 de agosto de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Don,
Thank you for your wonderful review! We're so pleased to hear that you had a good experience with our prices, delivery, and friendly installation team. We truly appreciate your business.
CAS
I was dealing with Raoul and found his…
I was dealing with Raoul and found his service and knowledge exceptional. At this point I am very happy with the purchase of my wall over!
18 de agosto de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Susie,
Thank you for your wonderful review! We're so pleased to hear that our team member provided exceptional service and knowledge. We truly appreciate your business and are delighted that you are happy with your purchase.
CAS
Delivery was on time
Delivery was on time, brief, accurate and efficient. Very friendly delivery people also!!!
27 de agosto de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Darryl,
We're so pleased to hear that your delivery was on time, accurate, and efficient, and that our delivery team was friendly. We truly appreciate your business!
CAS
Canadian Appliance had the stand up…
Canadian Appliance had the stand up freezer we were looking for when other competitors did not. We placed on the phone and the person who took the order was efficient and competent and gave us some additional info requested.. We asked about delivery to our home and felt that the quoted price was reasonable for a stand up style freezer and we confirmed we wanted to have this unit delivered. The day of the delivery I received a tracking notice telling me of anticipated delivery time... They were right on time and 2 guys took the freezer downstairs and had removed it from the shipping box and also took this box for a modest fee.. Great all round service and would definitely would recommend this company and do business with them again
20 de agosto de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Jim,
Thank you for your fantastic review! We're so glad we had the stand-up freezer you were looking for when other stores didn't. It's wonderful to hear that our team member was efficient and helpful during your phone order and that the delivery process was smooth and on time. We truly appreciate your kind words about our service and look forward to assisting you again in the future.
CAS
Ensure your delivery date is when you want it.
The salesperson was helpful and respectful, allowing us time to think and discuss privately.
It was nice to get the appliance delivered without an extra charge. That made the price point lower than other companies on the same product.
The store did not have the model on their floor but it was available from another place (distribution centre?)
20 de agosto de 2026
Ivonna Lobo the sales person who helped…
Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The delivery men were very helpful also. They went beyond what we expected from them, they helped my husband dismantle a screen and put it all back for us. They were very polite and friendly. The whole experience from purchase to delivery went smoothly and was appreciated by us.
19 de agosto de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Dennis,
Thank you for your wonderful review! We're thrilled to hear that your experience, from selection with our salesperson to the speedy delivery, was so smooth and easy. It's fantastic that our delivery team went above and beyond, and we truly appreciate your kind words about the entire process.
CAS
Competitive Pricing for top brand appliance purchase
Calling the local store was superior to the web page agent - faster and more efficient way to quickly confirm availability and pricing. Pricing was comparable to other vendors. Shipping speed and quality of delivery were excellent. No penalty with using a credit card, so the use of points and credit card warranty doubling feature on my card was an added benefit. Overall a smooth, efficient purchase.
12 de agosto de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi,
Thank you for your wonderful review! We're glad to hear that calling the local store provided a quick and efficient way to confirm details. It's also great to know that our pricing was competitive and that the shipping and delivery quality exceeded your expectations. We appreciate you highlighting the added benefits of using your credit card. We're delighted you had such a smooth and efficient purchase experience.
CAS
Excellent experience
From sales, customer service, delivery & appliance set up the team exceeded expectations.
15 de agosto de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi,
We are so pleased to hear that our team exceeded your expectations from sales to delivery and appliance setup. We truly appreciate your business!
CAS
Large selection
Canadian Appliance Source has a large selection of appliances on its website with comparable pricing. Unfortunately, the site doesn't tell you how long it will take to bring the appliance to your location.
14 de agosto de 2026
Great buying experience
Vunny was fantastic to deal with and made it feel easy. The delivery was perfect as well.
No charge for delivery and they took my old washing machine away which was in the basement for no charge. Others charge for these services.
10 de agosto de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi William,
Thank you for choosing CAS! We’re thrilled to hear that Vunny and our delivery team made everything so easy and convenient. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind and recommend us to your family and friends!
CAS
Excellent selection & good service
12 de agosto de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi,
We're so happy to hear that you found our selection excellent and that you received good service. Thank you for sharing your positive experience!
CAS
Resposta da Canadian Appliance Source - Edmonton
Hi Keegan,
We're so happy to hear you had a great experience, and we look forward to welcoming you back again soon!
CAS
Resposta da Canadian Appliance Source - Edmonton
Hi Lance,
We appreciate you sharing your experience with us. We understand that modifications were needed for installation and a new water line was required. Your feedback helps us improve.
CAS
Great response to numerous question!
Great response to numerous questions about our options for a new refrigerator and the two visits it took us to finally make a decision! Also the delivery team were professional and very patient when installing the new unit!
7 de agosto de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Don,
Thank you for your wonderful review! We're so glad our team was able to answer all your questions and help you find the perfect refrigerator. We're also thrilled to hear that our delivery team was professional and patient during the installation. We truly appreciate your business!
CAS
Fantastic I first bought 2 appliances…
Fantastic I first bought 2 appliances then we decided to buy 2 more. Ivonna in Edmonton on Calgary trail was exceptional on price, meeting which ones I wanted and exceptional delivery.
6 de agosto de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Carla,
We're so happy to hear about your fantastic experience and that you chose us for multiple appliance purchases! It's wonderful to know that our team member provided exceptional service regarding pricing, product selection, and delivery. We truly appreciate your positive feedback.
CAS
Resposta da Canadian Appliance Source - Edmonton
Hi Jamie,
We're so happy to hear that your experience, from sales to delivery, was smooth and professional. Thank you for your wonderful feedback!
CAS
Great customer service and on time…
Great customer service and on time delivery with no issues !
27 de julho de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi PV,
We're so pleased to hear that you had such a positive experience with our customer service and that your delivery was on time and problem-free. Thank you for your wonderful feedback!
CAS
I have used CAS for all my appliance…
I have used CAS for all my appliance purchases for over 20 yrs and have never been let down.
All purchases have been in perfect condition and the free delivery and remove of old appliance is always smooth and professional.1
1 de agosto de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Ralph,
Thank you for your fantastic review! We're so pleased to hear about your 20 years of positive experiences with us. We're glad our purchases have always been in perfect condition and that our delivery and removal services have consistently been smooth and professional. We truly appreciate your continued loyalty and look forward to serving you again.
CAS
Swift,friendly experience
Swift,friendly experience. Our installer was experienced, very tidy and clean, very professional.
24 de julho de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Wayne,
We're so pleased to hear that your experience was swift and friendly, and that our installer was experienced, tidy, clean, and professional. We truly appreciate your business!
CAS
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