I wanted an updated version of the exact fridge which was still serving us well after 20+ years. I walked in to CAS on impulse, and they had exactly that fridge arriving the next day, could deliver... Ver mais
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The staff are extremely helpful and excellent I got my fridge on first visit and delivered home second day. Appreciate the quick help . Thank you
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Everything was pretty seamless. All our questions were answered. I even emailed and asked a question after the delivery and it was quickly addressed. We appreciated that the fridge we wanted was in st... Ver mais
We had an excellent experience with Halifax Appliance Source and would highly recommend them to anyone looking for appliances and exceptional customer service. A special thank you to TJ Kim, who... Ver mais
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Detalhes da empresa
Sobre Canadian Appliance Source - Halifax
Escrito pela empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informações de contato
215 Chain Lake Dr., Unit 4A, B3S1C9, Halifax, NS, Canadá
- 9027011106
4,7
Excelente
2 mil avaliações
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Challenge with Cancelling Orders
Over the course of six days, I made two attempts to cancel an order by sending emails. Despite these efforts, the order was never cancelled, and I did not receive any response to my requests. This lack of communication left me feeling ignored and frustrated.
To improve the customer experience, there should be an option on your website that allows users to cancel orders directly. In today's virtual world, the process of cancelling an order online should be straightforward and uncomplicated.
Challenge with cancelling orders
16 de março de 2026
Avaliação não solicitada
Resposta da Canadian Appliance Source - Halifax
Dear Customer,
Thank you for your feedback. We are sorry to hear about the inconvenience you experienced.
For security reasons, we do not offer order cancellations directly through our website; these must be processed by calling our Customer Care team.
While we did not receive an initial email from you, our Aftersales team reached out on March 17th via voicemail and follow-up email.
We can confirm that your order has been canceled and a refund has been issued.
Sincerely,
CAS
Horrible delivery service. Not impressed at all, negated rhe very positive sales process
Ordering the appliance and the sales process was great. Sales lady was awesome and very professional.
Delivery was horrible. The appliance was for a rental unit and me and the tenant were given a timeframe of between 1:30 and 4:30. There was no communication, and I called to get an update around 6:15 pm and there was none and no follow up phone call. Delivery showed up around 8:30 at night, after the tenant had taken all agternoon off of work to be arouns since I couldn't. She was so frustrated, and when they started to flip the door and it wasnt going ao good, she just asked for them to leave because it was getting closer to 9 PM.
CAS dictated the time frame for delivery and completely missed the mark on that with no communication.
13 de março de 2026
Resposta da Canadian Appliance Source - Halifax
Dear Matt Smith,
Thank you for taking the time to share your feedback. We’re glad to hear that the sales process was positive and that our sales associate provided professional service.
We are very sorry to hear about the delivery experience and the frustration it caused for both you and your tenant. We apologize that the delivery arrived significantly later than expected.
Occasionally, unexpected delays on the delivery route can occur, but we recognize that better communication should have been provided in this situation. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
Sincerely,
CAS
My freezer broke down and I needed one…
My freezer broke down and I needed one quickly to save my groceries. I was able to go to the outlet then the warehouse and pick up a new one within the hour
Excellent service from sales person .
10 de março de 2026
Resposta da Canadian Appliance Source - Halifax
Hi Emily,
Thank you for sharing your experience! We’re thrilled that our team was able to help you quickly and that you could get a new freezer within the hour. It’s wonderful to hear that our sales staff provided excellent service during this urgent situation. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Prompt and informative
We were glad to find exactly what we were looking for and had prompt informative service
10 de março de 2026
Resposta da Canadian Appliance Source - Halifax
Hi Rob,
Thank you for sharing your experience! We’re delighted that you found exactly what you were looking for and that our team was able to provide prompt and informative service. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be thrilled to welcome them as well!
CAS
Everything about my experience was…
Everything about my experience was seamless--great service from Trenor Anes, great delivery team. Very happy with my purchase.
9 de março de 2026
Resposta da Canadian Appliance Source - Halifax
Hi Carol,
Thank you for sharing your experience! We’re thrilled to hear that Trenor Anes provided excellent service and that our delivery team made everything seamless. It’s wonderful to know you’re very happy with your purchase. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Best customer service
9 de março de 2026
Resposta da Canadian Appliance Source - Halifax
Hi Gail,
Thank you for choosing CAS — we truly appreciate your business. Hearing that you experienced the best customer service means a great deal to our team. We look forward to helping you again whenever you need us, and we’d be grateful if you shared your experience with family and friends. Your support keeps us moving forward.
CAS
Very good service, A+ Experience
Very good service...select product, pay, pickup. Straight forward, and good price.
5 de março de 2026
Resposta da Canadian Appliance Source - Halifax
Hi David,
Thank you for your feedback! We're glad to hear that you found the process straightforward and enjoyed our competitive pricing.
We truly appreciate your business with Canadian Appliance Source and look forward to serving you again in the future. Please feel free to share your experience with family and friends who may be in the market for appliances!
CAS
Resposta da Canadian Appliance Source - Halifax
Hi Jane,
We appreciate you taking the time to share your feedback. We're so happy to hear that our staff was helpful, respectful, and polite.
CAS
great
great. in stock. fast pickup at location. Girl who running the till & grabbing the merchandise was excellent.
8 de março de 2026
Resposta da Canadian Appliance Source - Halifax
Hi Andrew,
Thank you for your kind review! We're glad to hear that our in-stock selection and fast pickup made your experience smooth, and that our team member at the till provided excellent service.
We truly appreciate your business with Canadian Appliance Source and look forward to serving you again. Please feel free to recommend us to family and friends who may be shopping for appliances!
CAS
The salesperson Salma was very helpful…
The salesperson Salma was very helpful & easy to talk to. She was very thorough with giving us all the info we needed, for us to make our purchase.
Thank you!
1 de março de 2026
Resposta da Canadian Appliance Source - Halifax
Hi Pierre,
Thank you for sharing your experience — we truly appreciate your business. We’re delighted to hear that Salma was helpful, easy to talk to, and thorough in providing all the information you needed to make your purchase with confidence. CAS looks forward to serving you again, and we’d be grateful if you shared your experience with family and friends who may need appliances as well.
CAS
CSA,Halifax
Muhamad is weary easy to deal with and helpful.
Good service in store and warehouse.
28 de fevereiro de 2026
Resposta da Canadian Appliance Source - Halifax
Hi Karel,
Thank you for sharing your experience — we truly appreciate your business. We’re glad to hear that Muhamad made everything easy and helpful for you, and that both our in‑store and warehouse teams provided good service throughout the process. CAS looks forward to serving you again, and we’d be grateful if you shared your experience with family and friends who may need appliances as well.
CAS
Delivery was requested for Match 7
Delivery was requested for Match 7. The dishwasher still has not arrived!!!! The invoice has March 27 as the eta for delivery.
7 de março de 2026
Resposta da Canadian Appliance Source - Halifax
Dear Kathy Walsh,
Thank you for sharing your feedback with us.
To clarify our ordering process on canadianappliance.ca, customers are required to select their region to view in-stock products.
In-stock items are marked with a blue "In stock (Same/Next day delivery)*" tag.
After an order is placed, customers are prompted to select their preferred procurement date.
While selecting a date for backordered appliances doesn't guarantee delivery, we strive to keep all order dates as accurate as possible.
We see that your Midea dishwasher is currently on order. You will be notified once the item arrives in stock.
Sincerely,
CAS
service was wonderful- great help
7 de março de 2026
Resposta da Canadian Appliance Source - Halifax
Hi Karen,
We appreciate your feedback and are so glad to hear that you received great help and wonderful service. Thank you for choosing CAS!
CAS
Efficient, helpful
Fast, efficient. Our salesperson (TJ Kim) was very helpful & the delivery/install went very smoothly
7 de março de 2026
Resposta da Canadian Appliance Source - Halifax
Hi Theresa,
Thank you for sharing your experience! We’re glad to hear everything was fast and efficient, and that TJ Kim helped guide you through your purchase. It’s also great to know that the delivery and installation went smoothly.
We truly appreciate your business and your trust in Canadian Appliance Source. We look forward to helping you again in the future, and please feel free to share your experience with family and friends.
CAS
Resposta da Canadian Appliance Source - Halifax
Hi Jeffrey,
We appreciate you noting our wide selection and helpful team. We're glad you enjoyed your experience, and we thank you for your support!
CAS
Salesperson was very helpful and…
Salesperson was very helpful and knowledgeable. Deliver was 2 hours later than the delivery time window and dryer was not properly attached.
27 de fevereiro de 2026
All round good experience with Canadian Appliance Source
The salesman, Mohammed Said, was pleasant, courteous and helpful.
Our dishwasher was delivered when they said it would be. Very pleasant as well.
We have an appointment for installation in 3 days.
5 de março de 2026
Resposta da Canadian Appliance Source - Halifax
Hi Susan,
We really appreciate your kind feedback! It’s wonderful to hear that Mohammed Said was courteous and helpful and that your dishwasher delivery met your expectations. We’re glad everything is on track for your installation, and we hope it goes perfectly. Thank you for trusting CAS with your appliance needs—we look forward to serving you again and assisting your family and friends in the future as well.
CAS
Concerns Regarding Delivery and…
Concerns Regarding Delivery and Telephone Customer Service
26 de fevereiro de 2026
Resposta da Canadian Appliance Source - Halifax
Dear Andrasb Kocsis,
Thank you for reaching out to share your feedback. We see that your LG appliances were delivered on March 4th.
If you would like to share your experience regarding your delivery or our customer service, we invite you to do so by contacting our team at Aftersales@caslp.ca.
We look forward to hearing back from you.
Sincerely,
CAS
Resposta da Canadian Appliance Source - Halifax
Hi Adams,
Thank you for your feedback! We're glad to hear you appreciated our great service and straightforward approach. It's wonderful to know you’d choose to shop with CAS again.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you in the future, and please feel free to recommend us to your family and friends!
CAS
Resposta da Canadian Appliance Source - Halifax
Hi Juan,
Thank you for sharing your experience! It's wonderful to hear that Salma provided patient and supportive service. Our team strives to make every purchase seamless and positive, and we’re happy that she achieved that for you.
We appreciate your trust in CAS and look forward to serving you again. We’d be grateful if you shared your experience with family and friends.
CAS
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