Votre service est impeccable à tous les niveaux. Votre vendeur Noureddine Sabir est amical, connaît parfaitement la marchandise, très professionnel et a répondu à nos questions et besoins sans pressi... Ver mais
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Veja o que dizem as avaliações
Looks like a ghost town. No music in the background, not enough selection in 33 inch format. refrigerators smell inside, maybe should put some backing soda. No lights illuminated inside the refrigerat... Ver mais
Nous avons été très bien accueilli par Mag-Gianni Cadet. Après, il a pris le temps de tout nous expliquer et il nous a donné des réponses pertinentes à toutes nos questions avec beaucoup de gentill... Ver mais
A empresa respondeu
Première expérience chez Canadian Appliances à la succursale de Laval et je suis entièrement satisfaite. Notre représentant, Mag-Gianni Cadet connaît bien ses produits et a su bien nous guider dans l’... Ver mais
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Detalhes da empresa
Sobre Canadian Appliance Source - Laval
Escrito pela empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informações de contato
3932 Desserte S Autoroute 440, H7T2H6, Laval, QC, Canadá
- 4502590365
4,3
Excelente
3 mil avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Tel que promis!
Très bien encadré par le vendeur Fayssal, arriver a la date prévue et les livreurs ont été très professionel. Je recommande!
12 de março de 2026
Resposta da Canadian Appliance Source - Laval
Bonjour Michel,
Merci beaucoup pour votre excellent retour ! Nous sommes ravis d’apprendre que Fayssal a su bien vous accompagner tout au long du processus et que la livraison s’est déroulée comme prévu avec une équipe professionnelle.
Nous vous remercions sincèrement d’avoir choisi CAS et pour votre recommandation. Au plaisir de vous servir de nouveau dans le futur—et n’hésitez pas à en parler à votre famille et vos amis !
CAS
Resposta da Canadian Appliance Source - Laval
Hi Huu,
We're happy to hear that you had a great experience with our prices and service. Thank you very much for your positive feedback!
CAS
Resposta da Canadian Appliance Source - Laval
Bonjour Fernand,
Merci beaucoup pour votre avis ! Nous sommes ravis que vous ayez apprécié nos prix et notre service.
Nous vous remercions sincèrement d’avoir choisi CAS et espérons avoir le plaisir de vous servir à nouveau. N’hésitez pas à partager votre expérience avec votre famille et vos amis !
CAS
Once I had agreed to purchase the item, it was almost impossible to get back to the salesperson and get them to keep to the delivery schedule that was initially promised. Day of delivery they sent on
There is so much that went wrong with this delivery, that there is not enough space in this box to describe the amount of problems and lack of care that Canada Appliance has, with regards to customer service, delivery and follow up. I am beyond disappointed.
26 de março de 2026
Resposta da Canadian Appliance Source - Laval
Dear Simon Spiro,
Thank you for providing your feedback. We sincerely apologize for the delivery experience you had and the issues you are facing with your new unit.
We have waived the additional delivery fee charged for the service call, as the original delivery was not completed. Regarding the issues with your Thor unit, please contact our aftersales team at aftersales@caslp.ca. They will coordinate with Thor to resolve this matter for you.
Thank you for bringing this to our attention.
Sincerely,
CAS
Resposta da Canadian Appliance Source - Laval
Bonjour Mario,
Merci beaucoup pour votre commentaire ! Nous sommes ravis que notre vendeur ait été compétent et que vous ayez apprécié une expérience sans pression.
Nous apprécions sincèrement votre confiance et espérons avoir le plaisir de vous servir à nouveau chez CAS. N’hésitez pas à partager votre expérience avec vos amis et votre famille !
CAS
easy purchase online and once i had a…
easy purchase online and once i had a sales rep he was helpful in me finding the right appliance
14 de março de 2026
Resposta da Canadian Appliance Source - Laval
Hi Gregs,
We're happy the online purchase was easy, and our sales representative helped you find the perfect appliance. We appreciate your positive feedback!
CAS
Un client satisfait. Explication claire et précis très à ça…
Explication claire et précis très à ça place un employé dévoué la livraison cela à été rapide et les livreurs très polis et sympathique
24 de março de 2026
Avaliação não solicitada
Resposta da Canadian Appliance Source - Laval
Hello Michel,
Nous sommes ravis que notre équipe ait pu vous offrir un service clair et attentif, ainsi qu’une livraison rapide avec des livreurs agréables. Au plaisir de vous accueillir de nouveau bientôt !
Cordialement,
CAS
Bad advice causing additional high…
Bad advice causing additional high expenses for kitchen modifications. Incorrect information concerning number of fridge filters included. Salesman knowledgeable but 0% collaboration after sale. Delivery very bad. Had to argue for water line installation, had to remove inside house doors myself and they did not adjust fridge doors. No adjustment of oven. These services are included but not honoured.
14 de março de 2026
Resposta da Canadian Appliance Source - Laval
Dear Raphael,
Thank you for your feedback.
We sincerely apologize for the inconvenience you experienced with your appliance delivery.
As noted by the delivery team, we only remove door pins when required by specific site conditions.
Additionally, the water connection service for the refrigerator was not included in this service.
If you require leveling for the doors or adjustments to the oven legs, please contact our team at cs@canadianappliancesource.ca.
Sincerely,
CAS
Le service est très professionnel
Le service est très professionnel, le vendeur nous a donnė l’impression d’être unique et il répond à nos demandes.
19 de março de 2026
Resposta da Canadian Appliance Source - Laval
Bonjour Jean-Yves,
Merci beaucoup pour votre commentaire et pour avoir choisi CAS—nous apprécions sincèrement votre confiance! Nous sommes ravis de savoir que notre service a été très professionnel et que le vendeur a su vous faire sentir unique tout en répondant à vos demandes.
Nous serions très heureux de vous servir à nouveau dans le futur, et si vos amis ou votre famille ont besoin d’appareils, nous vous serions reconnaissants de recommander CAS.
Encore merci, et au plaisir de vous revoir bientôt!
CAS
Resposta da Canadian Appliance Source - Laval
Hi Draco,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear you received excellent service.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Positif avec un mais…
Une rencontre en magasin positive. Le vendeur semblait très bien connaître ses produits et a répondu à toutes nos questions. La seule chose c’est qu’il ne connaissait pas les horaires de livraison et nous a proposé un samedi alors qu’il n’y a aucune livraison le samedi. Décevant quand les électros que nous possédons actuellement sont vendus et qu’ils doivent être ramassés le samedi prévu initialement pour notre livraison. Résultat : nous devrons nous passer de cuisinière, de réfrigérateur et de lave-vaisselle pendant 3 jours!
15 de março de 2026
Je suis satisfaite de mon expérience…
Je suis satisfaite de mon expérience avec Treshna et M. Nourredine, qui m'ont servis et aidé avec professionnalisme. J'y retournerai assurément!
22 de março de 2026
Avaliação não solicitada
Resposta da Canadian Appliance Source - Laval
Bonjour,
Merci beaucoup pour votre commentaire et pour avoir choisi CAS—nous apprécions sincèrement votre confiance! Nous sommes ravis de savoir que Treshna et M. Nourredine vous ont offert un service professionnel et attentionné.
Nous serions très heureux de vous servir à nouveau dans le futur, et si vos amis ou votre famille ont besoin d’appareils, nous vous serions reconnaissants de recommander CAS.
Encore merci, et au plaisir de vous revoir bientôt!
CAS
Excellent knowledgeable salesman
Excellent knowledgeable salesman. Quick and efficient delivery. Fridge looks ans works great.
17 de março de 2026
Resposta da Canadian Appliance Source - Laval
Bonjour Luis,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our salesman was knowledgeable and that delivery was quick and efficient.
It’s wonderful to know your new fridge looks great and works perfectly. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Un excellent contact avec Luis Miguel…
Un excellent contact avec Luis Miguel Herrera Fong ext 922
Il ma pris le temps de me sécuriser car le montant dépensée est substantiel et cela est mon premier contact avec cette entreprise.
17 de março de 2026
Resposta da Canadian Appliance Source - Laval
Bonjour Francine,
Merci beaucoup pour votre commentaire et pour avoir choisi CAS—nous apprécions sincèrement votre confiance! Nous sommes ravis de savoir que Luis Miguel Herrera Fong a pris le temps de vous rassurer et de vous guider lors de votre premier contact avec notre entreprise, surtout pour un achat important.
Nous serions très heureux de vous servir à nouveau dans le futur, et si vos amis ou votre famille ont besoin d’appareils, nous vous serions reconnaissants de recommander CAS.
Encore merci, et au plaisir de vous revoir bientôt!
CAS
Mon vendeur a été excellent et a tout…
Mon vendeur a été excellent et a tout fait pour que j’aille à mes choses rapidement
10 de março de 2026
Très attentif
10 de março de 2026
Resposta da Canadian Appliance Source - Laval
Bonjour Nicole,
Merci beaucoup pour votre commentaire et pour avoir choisi CAS—nous apprécions sincèrement votre confiance! Nous sommes ravis de savoir que notre équipe a été très attentive à vos besoins.
Nous serions très heureux de vous servir à nouveau dans le futur, et si vos amis ou votre famille ont besoin d’appareils, nous vous serions reconnaissants de recommander CAS.
Encore merci, et au plaisir de vous revoir bientôt!
CAS
MAG_GIANNI CADET WAS EXTREMELY HELPFUL
10 de março de 2026
Resposta da Canadian Appliance Source - Laval
Hi Jeanne,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Mag_Gianni Cadet was extremely helpful and made your experience a positive one.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Bons conseils de la part du vendeur…
Bons conseils de la part du vendeur pour choisir le modèle de laveuse qui me convenait. Prix concurrentiels sans supplément pour la livraison. Livraison rapide.
14 de março de 2026
Resposta da Canadian Appliance Source - Laval
Bonjour Patrick,
Merci beaucoup pour votre commentaire et pour avoir choisi CAS—nous apprécions sincèrement votre confiance! Nous sommes ravis de savoir que notre vendeur vous a donné de bons conseils pour choisir la laveuse qui vous convenait, que vous avez trouvé nos prix concurrentiels, et que la livraison rapide s’est effectuée sans frais supplémentaires.
Nous serions très heureux de vous servir à nouveau dans le futur, et si vos amis ou votre famille ont besoin d’appareils, nous vous serions reconnaissants de recommander CAS.
Encore merci, et au plaisir de vous revoir bientôt!
CAS
Bon service
Le vendeur m'a donné un bon service et m'a bien écoutée.
Par contre comme l'appareil que je désirais n'était pas en montre, je l'ai acheté sur image. Peut-être que si je l'avais vu, j'en aurais choisi un autre. Mais j'ai une bonne part de responsabilité dans ce choix.
La livraison est toujours très satisfaisante.
8 de março de 2026
Second time i order there and great service each time
Great service i would recommend. I did everything online without calling.
8 de março de 2026
Resposta da Canadian Appliance Source - Laval
Dear James Morris,
Thank you for your feedback.
The installation of the Bosch dishwasher was canceled on March 10th. Our team advised that it would take 5–7 business days for the refund to be processed.
The refund of $246.04 was processed on March 18th.
Sincerely,
CAS
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