A great place for all your appliance needs, great service, prices and products,.Bought my fridge on August 28 was delivered on August 29. A big thanks to NICOLA BUTTINO ********** he`s worth a 10 s... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
A great place for all your appliance needs, great service, prices and products,.Bought my fridge on August 28 was delivered on August 29. A big thanks to NICOLA BUTTINO ********** he`s worth a 10 s... Ver mais
A empresa respondeu
Good selection of appliances with lots of options and price range to choose from. Sales associate (Antonio) was very helpful in making selection. Delivery was timely as planned . And I have been plea... Ver mais
A empresa respondeu
Mohammad, who took care of my purchase, was polite & very knowledgeable. He ensured that all went smoothly. The appliances are beautiful. They were delivered without a hitch. The delivery tech... Ver mais
A empresa respondeu
I’d never purchased anything from Canadian appliance source, so I was a little apprehensive. Placed an order for a washing machine online only to find out through an email that it is out of stock. I c... Ver mais
A empresa respondeu
Escrito pela empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
7325 Decarie Blvd, H4P2G8, Montréal, QC, Canadá
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Seeba made the experience great. Honest, professional, knowledgeable and accessible.
I purchased a fridge whirlpool for $2500.00 and the has problems it’s only 5 days that have it I ask to refund me the money or exchange for another brand they did not reply for a refund or exchange I bought the fridge in confidence because your company would give me satisfaction not problem my daughter but from your company and had very good service why do I have those problems do I have to go somewhere else to have a solution to my problems
A great place for all your appliance needs, great service, prices and products,.Bought my fridge on August 28 was delivered on August 29. A big thanks to NICOLA BUTTINO ********** he`s worth a 10 stars for all his help and time explaining everything about product ,price and delivery.Thanks to all the C A S team

Resposta da Canadian Appliance Source - Montréal
Good selection of appliances with lots of options and price range to choose from. Sales associate (Antonio) was very helpful in making selection. Delivery was timely as planned . And I have been pleased with my purchase so far.

Resposta da Canadian Appliance Source - Montréal

Resposta da Canadian Appliance Source - Montréal

Resposta da Canadian Appliance Source - Montréal
Company does not deliver as promised. Bought a beautiful range, discounted because it was a floor model, still cost +$3000., and was told that installation was included. My model, because there was a danger of tilting dangerously,was supposed to have a back bar brace installed. There was a very large clear note glued to the front, saying that this must be done, danger of death and fire. I had made sure at the store that it would be properly installed, was assured, told not to worry, and sent the salesperson an email right after I was given the delivery date to remind him of the support piece.
Delivery arrives, no piece, delivery guys said don’t worry, piece not necessary. Still a large sticker on front, saying must have support piece.Went on line, turns out by law this was supposed to have been done . Contacted store customer support,first person told me that I would have to take care of it myself. Told me to send all info . Next person was helpful, third person from head office sent an email saying company was not responsible, agreed that I was worried about the danger, refunded me $50. to take care of it myself.
*Did not want or expect to have to take care of installation myself, was promised “white glove “ service.

Resposta da Canadian Appliance Source - Montréal
The product is good, the relationship with the company is easy, delivery was quick and efficient.

Resposta da Canadian Appliance Source - Montréal
No fuss. Walked in, was served immediately. Lots of possible dates for delivery, good prices. In and out in 20 minutes to buy a fridge.

Resposta da Canadian Appliance Source - Montréal
Knowledgeable service . Company keeps you aware of ever step of delivery by emails.

Resposta da Canadian Appliance Source - Montréal
I ordered 3 appliances from CAS with free in home delivery and installation. The first delivery day, the team was unequipped to install the washer dryer and said they'd return the next day. They didn't. Three days later a new team came to install the washer dryer and told me they couldn't because I was missing parts. I had to go out and buy parts for my washer/dryer and ended up installing it myself. The delivery people were all nice but CAS was not organized and didn't treat their delivery people well. Each delivery person complained that CAS put all the blame on them and refused accountability for any issues. They never issued me a refund for the missing parts, despite the missing parts being confirmed by the second delivery team.

Resposta da Canadian Appliance Source - Montréal
The salesman was friendly and easy going, with no pressure to sell anything other than what I was interested in.

Resposta da Canadian Appliance Source - Montréal
Delivery and installation service very smooth, fast and professional

Resposta da Canadian Appliance Source - Montréal
Well-informed salesperson.
Prompt delivery and installation.
Adequate choices.

Resposta da Canadian Appliance Source - Montréal
Very good and helpful service. Smooth delivery. Rapid responses to my email questions afterwards.

Resposta da Canadian Appliance Source - Montréal
Mohammad, who took care of my purchase, was polite & very knowledgeable. He ensured that all went smoothly.
The appliances are beautiful. They were delivered without a hitch. The delivery techs were polite, efficient, & worked well.
Many thanks for the excellent service.
Laura Lorenzetti

Resposta da Canadian Appliance Source - Montréal
Bonne expérience du début à la fin. Je recommande cette compagnie.

Resposta da Canadian Appliance Source - Montréal
The best part of my purchase was the delivery of the appliances. I was worried because the space was narrow but the two men who came were quick, efficient, in and out in no time and very pleasant assuring me that the installation would not be a problem and it wasn’t . Kudos to the two gentlemen.
I’d never purchased anything from Canadian appliance source, so I was a little apprehensive. Placed an order for a washing machine online only to find out through an email that it is out of stock. I called and was told it would be a couple of weeks and not to worry, I could cancel any time, very friendly and helpful. Two weeks later washing machine arrived was installed and the old one taken away and it took under 15 minutes. There was a very helpful delivery tracker, which let me know how many stops before me. I would definitely recommend Canadian appliance source.

Resposta da Canadian Appliance Source - Montréal
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.